Some businesses are worth waiting for and this one definitely is! When we first called we had to…read moremake an appointment a couple months out. Now our Oak Ridge house has a clean and repaired chimney that is safe and ready for Christmas! Brandon and his assistant were punctual, communicative and super friendly! They wrote out a clear and easy to understand estimate and explained the entire job. They even fit in the needed repairs before Christmas! Book them early and you will be glad you did! We've already booked our cleaning for next year too. Great guys!

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

Local Friends, a couple days ago I asked for recommendations on an HVAC company. Someone on our…read moreneighborhood FB page responded with this company, and after doing my due diligence, I gave them a call. I wanted to recommend them to anyone else needing any HVAC work done. We could not be more pleased with the work done for us by Cantrells Heating and Air. They were very responsive and timely. They communicated constantly and clearly about the whole process and details. And they never went back on anything that was presented to us, and their pricing seemed competitive and affordable. They were very professional and friendly. It's a family run business, and the two guys who did the install were sons of the founder/owner. We never once felt like we didn't know where we stood, or like we were being taken advantage of. We highly recommend their services, and will be using them exclusively from now on. It's really tough these days to find people you can trust, so we just wanted to spread the word. And we love that we're supporting a family run business over some huge company. https://www.knoxvilleheatingandairconditioning.com/

Quick response and clear, timely communication. Our tech knew exactly what he was doing and was…read morequick and efficient. I've used this company both for preventive care and unscheduled maintenance and both times I've been completely satisfied.

Great service, always on time and very professional staff. I have used them several times and have…read morenever been disappointed.

Use ANYONE but these guys. Firstly, they didn't do the cleaning correctly (their words) and spread…read morea thick layer of dust and whatever else was in the ducts all across my house (see pics for the bigger pieces, but a fine dust was all over everything). It was so bad i walked into a room and there was a haze in the air. To clarify, what they were supposed to do was close off the vents with plastic (i made the suggestion and their manager confirmed they were supposed to do that) I spent 2 days cleaning up after them to get the house somewhat clean. All they did was have someone vacuum for 15 minutes around the vents, he was outraged that the previous techs left the house in a state like that. To add insult to injury, due to their driver's continued negligence they damaged a drain in my driveway and the city's culvert. They have admitted fault in writing but still refuse to pay for all the damages and refuses to give their insurance information. (See damage in the pictures). You can see the grate is bent, it was attempted to be bent back into place by the technician before I could get a picture, but it was bent at a 90 degree angle initially before the attempt to hide it. As well there are broken tabs in the channel itself, as well as the city's culvert completely cracked. (I provided day of and current picture due to their claims the culvert looks different now so they won't fix it.) Be warned if they do business for you that as soon as they do something wrong, or break your property you will be left having to fight them to get the damages taken care of. All pictures referenced can be seen on my Google review. Update: in regards to the company's response. I did say they sent a tech out that day to vacuum for a few minutes. They did come out to do the cleaning again after I explicitly told them It wasn't done right and that I had doubts it was effective because I was never given pics of the completed state or the coils being cleaned. As far as good faith, I have emails stating the company's attempts to not pay, first they tried to say they won't pay for older driveways (twice in fact), this driveway is 2 years old. When that didn't work they also ignored three established contractors opinions for a guy they labeled (again in writing) as "their" concrete guy, who's business has been running about a year with minimal work to show on their website. This single contractor was the only one to say a far cheaper repair would work. So, in good faith I agreed so long as they guaranteed the work and if it wasn't sufficient they pay for the proper repair as well as any additional damages the improper repair might cause. (If it worked great, if it keeps popping out and causing damage to my vehicle because the lower part is damaged, then they rightfully pay for those damages as well) As well as repair the culvert, as discussed with that same contractor. They refused by saying the culvert "looks different" so they won't pay for repairs. As for the insurance. I explicitly asked the manager for the insurance information and the owner told him not to give it. If you truly are wanting to act in good faith then feel free to call today with your insurance information. I have bent over backwards to help this company save money on this repair... i could have stopped when the first few contractors gave me quotes $1000 higher. I could have just gotten my money back when they failed to actually clean anything and cause me substantial work and allergic reactions, I could have stopped at the repair quotes that wanted to completely cut off access to my house that would have cost them a week of hotel fees... i am the only one working in good faith here.

Tommy did a great job figuring out why we had almost no hot water to our kitchen faucet and…read moredishwasher, and also why the dishwasher was running an error code. He fixed all three problems within a single hour by clearing lines. We could not have asked for a better experience or result.

Bought our HVAC unit from them in 2020. We have faithfully subscribed to their bi annual…read moremaintenance program. We even used their vent cleaning services at a hefty premium. They came out to do maintenance on our AC and, in the process, broke a pipe causing a significant leak. The tech then left us with the leak saying he could not fix it. We were left with the leak for two days, which was uncontainable. It has buckled and warped our wood floors in two high traffic areas in our home. When they finally came to repair the broken pipe, they charged us $711. It was 90 degrees and my 88 year old mother is home bound, so we paid. We still have not been contacted to arrange repairs to the flooring, which is a trip hazard, or even an apology for the shitshow they created. I do not recommend using ANY of this company's services. You have been warned. I recommend A-1 Finchum Heating Air. They are honest, affordable and prompt.

I have hired Full Stack Chimney's for two days this week. Once with Ben and once with Aaron. Both…read morewere knowledgeable and honest workers. They showed up on time. And were reasonably priced. They always have suggestions about your situation and will never pressure you. One even turned down a portion of his tip saying it was too much which I have never in my life seen from anybody. I mean who does that. But that is the vibe that I got from both these guys. Honesty and integrity. Just good workers who won't try to ream you.

Company came out as part of a chimney inspection/cleaning for the home we intended to purchase…read more Receipt also says they gave us safety recommendations, which they did not. On January 15, 2026, we paid 250 for them to tell us our chimney was safe for gas logs, no issues at all and they "cleaned" it. We had some leaking a few months later. Called this company several times, not return call or answer. Had 2 other companies come out who said we have cracks in our chimney, that were not recent AND a piece of exposed wood in the fireplace (rendering out fireplace unsafe to burn anything). I found a number for this company (by calling the company who does their financing) and called them. They sent a tech out who gave us an estimate for the chimney cracks. Said nothing about the exposed wood. We asked to speak to the owner, was told we could not. We asked for their local address, the receipt has a company in Dallas, they refused to give me their Knoxville address. We are out 250 BUT had we known about these issues, we would have negotiated them prior to buying our house and possibly would not have bought the house as I really want a fireplace! BUYER BEWARE Edit: Can not find a business license for this company.

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Did a really good job cleaning two chimneys for me (one inside, one outside). Left no mess at all,…read morevery clean and professional. Also fixed my chimney cap that the last chimney cleaning company (not chimney sweeps west) had left unsecured, which had led to some bird nesting in the spring. Was an extra charge for fixing the cap on top, but reasonable because it required quite a bit more time.

The office manager, Lorraine, was very pleasant to talk to and quick to get us on their schedule…read morefor getting our 50 year old stone chimney repaired. Fred came out and gave us a very reasonable quote for the work and then returned a few days later to accomplish the work. Fred and his assistant (I didn't catch his name) were on time, very professional and did very thorough work to repair the cracking mortar throughout our stone chimney. Not only did they completely tuckpoint (redo the mortar) the entire chimney, they also sealed the top of the chimney, and water sealed everything to ensure we will have zero problems for a very long time. When the work was complete, their cleanup process was excellent and they left no trace of any debris. I highly recommend Chimney Sweeps West!

I messed up my system trying to install a thermostat on a Sunday night and was afraid it would be…read moreout for a while. I called Cooks Comfort Systems on Monday morning, and they said they could be here mid afternoon. Even before lunch, I received a call from dispatch that Tommy was on the way, and less than an hour later the system was running and had a full service check-up. Tommy explained that I apparently only needed a reset button hit and that I had purchased the wrong type of thermostat which shorted the system. He showed me how to reset it in the future, told me what kind of thermostat to buy and where to find it. He was fast, clean, nice, and very honest. (The service was under $100, and he easily could have tried to gouging me as I had no idea what was wrong.) Highly recommended!!!

Contracted through Home Depot for heat pump semi-annual maintenance. Appointment scheduled on May…read more1 for June 26 afternoon. Received call morning of June 26 that no technicians were available. Re-scheduled for July 10 at 3 PM. Received call at 2:30 PM that the service address was too far away for them to come.