Bryant the owner of The Fireplace Man came out to my house in Kodak, TN and resolved the issue with…read moremy gas fireplace in just a few minutes. Bryant was knowledgeable, organized and friendly. The service charge was reasonable. I recommend this company.

Great service, always on time and very professional staff. I have used them several times and have…read morenever been disappointed.

Use ANYONE but these guys. Firstly, they didn't do the cleaning correctly (their words) and spread…read morea thick layer of dust and whatever else was in the ducts all across my house (see pics for the bigger pieces, but a fine dust was all over everything). It was so bad i walked into a room and there was a haze in the air. To clarify, what they were supposed to do was close off the vents with plastic (i made the suggestion and their manager confirmed they were supposed to do that) I spent 2 days cleaning up after them to get the house somewhat clean. All they did was have someone vacuum for 15 minutes around the vents, he was outraged that the previous techs left the house in a state like that. To add insult to injury, due to their driver's continued negligence they damaged a drain in my driveway and the city's culvert. They have admitted fault in writing but still refuse to pay for all the damages and refuses to give their insurance information. (See damage in the pictures). You can see the grate is bent, it was attempted to be bent back into place by the technician before I could get a picture, but it was bent at a 90 degree angle initially before the attempt to hide it. As well there are broken tabs in the channel itself, as well as the city's culvert completely cracked. (I provided day of and current picture due to their claims the culvert looks different now so they won't fix it.) Be warned if they do business for you that as soon as they do something wrong, or break your property you will be left having to fight them to get the damages taken care of. All pictures referenced can be seen on my Google review. Update: in regards to the company's response. I did say they sent a tech out that day to vacuum for a few minutes. They did come out to do the cleaning again after I explicitly told them It wasn't done right and that I had doubts it was effective because I was never given pics of the completed state or the coils being cleaned. As far as good faith, I have emails stating the company's attempts to not pay, first they tried to say they won't pay for older driveways (twice in fact), this driveway is 2 years old. When that didn't work they also ignored three established contractors opinions for a guy they labeled (again in writing) as "their" concrete guy, who's business has been running about a year with minimal work to show on their website. This single contractor was the only one to say a far cheaper repair would work. So, in good faith I agreed so long as they guaranteed the work and if it wasn't sufficient they pay for the proper repair as well as any additional damages the improper repair might cause. (If it worked great, if it keeps popping out and causing damage to my vehicle because the lower part is damaged, then they rightfully pay for those damages as well) As well as repair the culvert, as discussed with that same contractor. They refused by saying the culvert "looks different" so they won't pay for repairs. As for the insurance. I explicitly asked the manager for the insurance information and the owner told him not to give it. If you truly are wanting to act in good faith then feel free to call today with your insurance information. I have bent over backwards to help this company save money on this repair... i could have stopped when the first few contractors gave me quotes $1000 higher. I could have just gotten my money back when they failed to actually clean anything and cause me substantial work and allergic reactions, I could have stopped at the repair quotes that wanted to completely cut off access to my house that would have cost them a week of hotel fees... i am the only one working in good faith here.

I cannot recommend Broadway Carpets highly enough. My 76yo mother recently worked with them to…read moreplace a custom rug order, and the level of patience and compassion they showed her throughout the process was truly remarkable. Managing home improvements can be overwhelming, but the team at Broadway Carpets made her feel supported and respected from start to finish. When her order arrived, she was dealing with an unexpected leak and the staff was incredibly understanding. As a local business, they clearly take pride in looking after their community; they were flexible with her schedule and waited months to deliver the rug until it was truly convenient for her. Once they arrived, they didn't just drop it off--they made sure to set it perfectly in place for her. If you are looking for a company that combines professional expertise with genuine kindness and flexibility, this is the place. They truly went above and beyond for my mother. By the way, my mom LOVES her new carpet. I do my best to care for my mother from out of state. I'm grateful they treated her just as they would've treated their own mother. Thank you Broadway Carpets for being good humans.

Todd and Kathy were great to work with! Love the tile and LVP selection. They were very…read moreknowledgeable and helpful.

I have had them come out to help with my fireplace. Very nice people and explained everything to…read moreme. Also very reasonably priced.

Chris, with AUSBLAKE was GREAT, fast, and extremely helpful. Chris fixed the issue with our…read morefireplace insert so fast, and he's very knowledgeable. I HIGHLY recommend Chris for any, and all your fireplace needs!

Great store to buy your carpets. Chris James knows carpets and has guided me to a perfect selection…read moreof carpeting every time. I also recommend Christian Bouderau to do the installation. Frazier's had Christian do the installation the last few times and he does a perfect job having 17 years experience. After shopping other carpet stores. I have always ended up buying from Chris James at Frazier's. I Highly recommend. 5 star *****

Poor experience with them, their subcontractors are hit or miss, I just so happen to get lucky and…read moreget the worst of the worst every time. My install was nearly 2-3 months ago now but every day I'm reminded of their poor work because I have to step on it. Find anyone else because their work is only as good as you happen to get.

Great comms via texting, email and phone. Fair pricing and warranty was included. Asking for a…read morereturn trip to inspect roof for possible replacement.

Bravo did an outstanding job . Our home is 76yrs old and has lots of quirks …read more They tore off the old roof , replaced some decking boards and put a metal roof on . The siding was replaced after they added wood strips to attach the new.

Very helpful. Great service. They came fast, did a great job and saved me the price of a new grill.read more

Bought our HVAC unit from them in 2020. We have faithfully subscribed to their bi annual…read moremaintenance program. We even used their vent cleaning services at a hefty premium. They came out to do maintenance on our AC and, in the process, broke a pipe causing a significant leak. The tech then left us with the leak saying he could not fix it. We were left with the leak for two days, which was uncontainable. It has buckled and warped our wood floors in two high traffic areas in our home. When they finally came to repair the broken pipe, they charged us $711. It was 90 degrees and my 88 year old mother is home bound, so we paid. We still have not been contacted to arrange repairs to the flooring, which is a trip hazard, or even an apology for the shitshow they created. I do not recommend using ANY of this company's services. You have been warned. I recommend A-1 Finchum Heating Air. They are honest, affordable and prompt.

Great replacement install. Unfortunately our system Freon has was no longer available so we needed…read moreto replace our 20 year old Rheem. The one requirement I had was the new system needed to be quieter inside the home especially downstairs. They removed the old return galvanized steel duct and put in a new larger return that was a soft sided duct. Well between the new York system and the changed return it worked! So much happier cost was fair and competitive and done in less than a day.