Jerry kept at it and resolved my issue; it was equipment related…read more I have an Heat & Glos supposed to be top of the line but very complicated if anyone is looking.. they have some issues, as I found out with their remotes and I finally have a working fireplace thanks to American and Jerry Thanks so much

My wife and I decided to install electric fireplace inserts in our two fireplaces. After doing…read moresome online research we chose the Heat&Glo SF-INS35. After putting in my zip code the Heat&Glo website directed us to American Fireplace, Sevierville, Tn, as the closest distributor. This was about 45 minutes from my home in Knoxville. I called the number and talked to "Jerry" who informed me that "they had just had a $100 increase in price" the day before my call. After negotiating we agreed on a price of $2,850 for two inserts which would be shipped to American Fireplace. I was told that I would have to pick them up in Sevierville in two weeks. This price was "out the door" including tax and shipping. After being notified that the units were ready for pick-up I drove to Sevierville and presented my Visa card for payment. The cashier told me there would be a 3% charge for using credit which I refused to pay. She begrudgingly processed my payment and I loaded the units and left. I installed the first stove and was pleased. I had a question during the installation which was not clear in the the instructions so I returned to the internet for information. My search using the model number revealed a distributor in Cleveland, Tn offering the same unit for $325 dollars less. I called and talked to "Joe" who was very nice. He verified the price. I did not mention my previous purchase. My wife and I decided that we would purchase another unit from the Hearth and Grill Sales, Cleveland, Tn, 888.230.5398 if we could return our remaining unit to American Fireplace. After driving to Sevierville we were informed that the unit could not be returned because it was a "special order." We argued that it was not a special order and that it was a back order. We were then made to wait over an hour until "Jerry" returned to the store. We realized that our return was subject to a 20% restocking fee but we asked not to pay that amount because we bought one stove which we were keeping. After negotiating for 15 minutes we agreed on a refund of $1,300. I ended up saving $100 and Hearth & Grill shipped the new stove directly to my home. Heat&Glo makes a good unit but they should be embarrassed by their Sevierville distributor. I could have saved myself some grief if I had read reviews. It is now obvious to me that American Fireplace in Sevierville, TN is less than reputable.

Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

Very helpful. Great service. They came fast, did a great job and saved me the price of a new grill.read more

From the owner: * Gas Fireplace Repair…read more * Gas Fireplace Annual Service * Gas Fireplace Log Set Repair * Replacement parts & remote controls * Gas Fireplace Inspections

Excellent service!! Great people who are honest and reliable. I highly recommend them for all of…read moreyour fireplace needs. I rate them a 10/10.

Had them install new gas logs in my cabin. Everywhere from start to finish was done with quality…read moreand expertise.

I have had them come out to help with my fireplace. Very nice people and explained everything to…read moreme. Also very reasonably priced.

Chris, with AUSBLAKE was GREAT, fast, and extremely helpful. Chris fixed the issue with our…read morefireplace insert so fast, and he's very knowledgeable. I HIGHLY recommend Chris for any, and all your fireplace needs!

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

They always have what you need and it's as local as it gets. If you want to avoid the big box…read morestores this is the place for you with some of the nicest people ready to assist you.

We often shop at Blalock's and have always found them to be very knowledgeable and helpful. Great…read morebusiness to have in our area!