I do not recommend this company based on my personal experience. On May 13, 2025, they performed a…read moretune-up on both of our AC units, noting on the invoice that the condensate drain line was inspected and cleaned. The technician told us the systems were in great shape and reported no issues.
On June 23, we discovered water damage in a closet beneath the attic and found it originated from a slow drip at the drain line T-pipe. We called the company back the same day. Their technician said a connection was not glued, claimed to have fixed it, and cleaned the line again. When we asked them to cover the water damage that evening, their owner said: "He did, um, he you know opened it up, not that specific part, but where it initially comes out. He even sprayed some cleaner in it" and stated she did not believe the drip was related to their service.
The following day, after we found another unglued connection at the location where the line initially comes out, the owner then said: "the area in question was not part of the work we performed." To me, this seemed inconsistent with her statement the day before that he had opened the line in that exact spot. She also said: "it appears there may be issues related to the drain line's installation." I found this confusing, because if the connection was believed to be unglued from installation, it was hard to reconcile with her earlier claim that he had used that same spot to clean the line. On June 25, we hired another HVAC company, who confirmed it would be impossible to clean our drain line without using one of the two points in question -- including the T-pipe where the first leak occurred.
One of their employees also told us that if the leak had been caused by their service, we would have seen a huge gush of water almost immediately after they left. However, the restoration team hired by our insurance inspected the walls and ceiling and confirmed the water damage pattern was consistent with a slow drip. Water traveled from the attic down a king stud into our closet, bypassing ceiling drywall -- evidence of a gradual issue consistent with the timeline since their service. Our insurance company has informed us they are pursuing subrogation with this company. The total claim was $4,249.16 -- of which insurance covered $3,249.16 and we paid a $1,000 deductible out of pocket.
What further concerned me was the response after I shared my experience publicly. I received hostile and intimidating messages from people who identified themselves as relatives of the owners, including name-calling and demands such as "leave True Comfort alone" and "you can block me but you can't hide."
In conclusion - I personally found it difficult to reconcile the company's claims that they cleaned the drain line with their denial of touching either access point. In my opinion, both the initial service and the way the situation was handled afterward felt unprofessional, and I would not hire this company again.
