1st time at that location, pleasantly pleased. Luckily I missed the "Rush", service attendants were courteous, and polite. My order was satisfactorily filled within a short span of time! Great job guys (in this case Queens!) Love all that you do, keep up the good work. read more

Priscillas Ultimate Express - Soul Food Near Me - Hanover Park, Illinois

Where are my greens I paid for. Telling people to check their bags on the receipt. We don't work there, we are paying for you all to give us everything we paid for and please don't tell me you all are using canned sweet potatoes! Did someone forget to doctor them up today? The catfish & short ribs were awesome as always. Don't start putting seasoning in the Mac & cheese either! They were very nice today! read more

Priscillas Ultimate Express - Short ribs delicious but yams taste canned and I don't like seasoning in my Mac & cheese! - Soul Food Near Me - Hanover Park, Illinois

Overall great place with excellent food! The only reason why I deducted a star is because some of our orders were slightly off (I.e., asked for no gravy but gravy was added, didn't receive the muffins in our to-go order). To be fair, there was a sign at the counter that asked for patience/explained longer wait times due to staff shortage. Everyone was very friendly, though, and the food was great! Would definitely come back out to eat here again. read more

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Thank you for the amazing customer service that I received yesterday all the way from Austin Texas. I caught a cab 45 miles away. Cell phone went dead. Your server was the best. Made sure my food was perfect went beyond and out her way to make sure my phone got charged so I could get my ride Felt like home read more

Priscillas Ultimate Express - A man with glasses and a black beanie is seated at a table in a restaurant, eating a plate of soul food including greens, fried chicken, and other dishes. - Soul Food Near Me - Hanover Park, Illinois

The cornbread was dry & crumbly, the pork greens were undercooked & other than a spicy kick lacked any flavor, the gravy was flavorless, and the dressing was mushy no texture at all, the only discernable flavor was salt. The string beans were stringy. The chicken was crispy, the breast was juicy, but the thigh & wing were dry. The portions are good. The staff was friendly, but incredibly slow. Don't fall for the "discount if paying cash", it doesn't exist. Either the cashier pocketed the money or it's just complete bs. I thought it odd that she was ringing all the other orders in the system but then suddenly started writing my order. I insisted on a receipt & when she keyed everything there was no discount. Its possible the wording is incorrect & should say there is a 3% card fee rather than a 3% discount. read more

Gumbo was terrific, $12 for a sizable cup and piece of cornbread muffin. Fried chicken and mac was amazing, Would highly recommend, great food and great service. read more

I catered my son's graduation party from here. I ordered potato salad that was basically a bowl of mashed potatoes, peach cobbler which was canned peaches in the syrup with a thin burnt crust on top and greens which were so salty people couldn't eat it. No one ate the potato salad, greens, or cobbler. What a huge waste of money. My husband went to pick up the food and forgot the receipt. They refused to give him the food, and he had to drive home, get the receipt, and then go back. How ridiculous. I will never go back there, and I urge everyone to think twice about giving them any more business. If I could give ithem zero stars, I would. read more

The food is good.. as far as I know it's the only soul food restaurant around so it gets the job done, but the wait time is criminal (there is a disclaimer about wait times at the counter, so you have been warned lol). I ordered my food at 5:19pm on Sunday and it's almost 6:15- I still haven't gotten my food. So I'm just waiting, writing this review. Anyway I hope the food is worth it.. I've been listening to a woman screaming on the phone about how they've wasted all her time and now she won't have time to eat her food lol. Everyone in here is pissed off waiting. read more

For the suburbs this is one of the best places to get authentic soul food. The fried chicken is delicious the green beans cheese macaroni. All the sides are fantastic. The desserts are delicious as well. Customer service is excellent always friendly greet you with a smile very clean service is always fresh, you don't have to go in the city to get good authentic soul food so many options the menu changes frequently. Everything is fresh for catering and dining in comfort to its best. read more

Yes Absolutely eat here. Southern Food in the MidWest. So delicious ! I ordered takeout but cannot wait to dine in. read more

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Peach cobbler was $85 per tray and it was basically canned peaches with all the water an an overly nutmegged, thin burnt layer of crisp over it. Potato salad had minimal actual potato chunks in it. It was basically mashed potatoes with pickle relish. Greens were too salty and not tender. Mac and cheese was good. read more

Waited 45 minutes for two chicken dinners. They probably ran out and did not tell the customers. Another lady waited even longer than I did but the food is amazing. The fried chicken and the fried catfish are excellent so if you don't mind waiting this place is for you. read more

For a delicious and quick bite to eat, head over to Priscilla's Ultimate Express. It's a cafeteria style restaurant so you see all the prepared food in front of you. No guessing what it was that you ordered cause you can see them plating it for you. Comfort food that hits the spot everytime. Don't expect anything fancy, this is all about the food. But the staff are all warm and kind. read more

This place is a hidden gem! The only place on this earth where I like Lima beans. Fried chicken is amazing. Kind servers. Pasta sauce is sweet though which is odd, but the yams are awesome and the staff is so kind. 10/10 will eat here again read more

They made me wait for 1.5 hours in the foyer as many people were served... then when I got my 3 piece chicken dinner - it was three wings!!! obviously they wanted to make a point to me not to come back!!!! very sad place... stay away!!!! read more

Reviewing a second time ... my review this final time .. and final being I'm just not going to try again. It's been a few years since I last visited, sadly I'm sorry I tried again. I was hoping there was an improvement. The good - the plantains were delicious, and freshly made. The corn muffin - was okay. I ordered chicken wings, corn ( nothing special) and the plantains . The wings were less than lukewarm.. dry , dry, dry, no flavor and still had attached feathers. . I wasn't gonna say anything but I did go back to ask for fresh chicken. I was met basically with " huh" .. well okay I'll give you different ones. Threw away the 3 uneaten ones, and partially eaten 4th one. She gave me 3.. and then.. not an I'm sorry or a replacement for the one I complained about. The replacements .. nope.. lukewarm and dry dry dry .. so unfortunately I will not go back and spend $15 . Place was deserted at a lunch hour that it should have been busy.. I hate to see a business that is struggling, I felt bad , I really wanted it to be good and come back with a friend.. but I won't be. read more

I stopped in for lunch at 12:30 on a. Friday - one person in the restaurant. I ordered the chicken dinner with white meat and paid for my meal. They should have informed me that they did not have chicken breasts or thighs before taking my money. I paid $18 for two dried out legs and on wing - cold and dry Mac and cheese and cold beans with a dry corn muffin. Very disappointed! read more

I visited yesterday for their Wednesday beef rib tips, mac n cheese, and braised cabbage. Meal also comes with a corn muffin. I visited again today for their Thursday Oxtails, navy beans, and green beans. I also got their fried chicken, comes with a huge breast and 2 wings, mashed potatoes, and candied yams were my side choices. Everyone there is super friendly, and they know how to interact with their customers. Also, had a slight issue with the peach cobbler the day before and today they replaced it with a piece of caramel cake at no charge. The fried chicken was some of the best I have ever had. Every bit of food was outstanding and piping hot. My dad who is 90 loved the oxtails and rib tips and all the sides were delicious. Fried catfish and smothered chicken will be my next choice. Please go visit these ladies and get a homemade meal and some dessert. You will have a happy full belly, I promise!!!!! read more

So I'm from Memphis TN originally. I have lived in the Chicagoland area for over 10 years. Finding great Soul Food in the suburbs is difficult. Priscilla's hit the spot! We ordered delivery through Uber Eats. I got the baked chicken with collards, mashed potatoes, and a corn muffin. Delicious! Chicken was tender, the greens were awesome, and the potatoes were creamy. Great muffin too. My husband had the smothered chicken with rice and loved it. Our son had the ribs and Mac. We were all very happy. Yes, it's pricey. But it is good food. It was worth it. read more

Great fried chicken, tender and flavorful oxtails, yummy yams and good mashed potatoes. The pork greens and corn could've been more flavorful. I usually go to the location in Hillside but been wanting to try this one. Would come back & try their other entrees. read more

The food was fantastic. The Lima beans are a definite must try. The beef short ribs and gravy were tender and delicious. Both the turkey greens and pork greens were delicious and you can taste their differences. Fried chicken and Mac and cheese are a staple here too. The best part is the love of family in this restaurant from the staff to the customers. It's definitely family first in this restaurant. read more

Please don't expend any energy getting to this establishment. We were given a recommendation from someone at Stardust Bowl. Which was a 20 minute ride. Arrived about 30 minutes before closing, not a good idea. I ordered the smothered pork chops w/white rice and collard greens. The gravy was definitely from a jar, the pork chops were not seasoned and the greens not good. Maybe I should have ordered something else! read more

Priscillas Ultimate Express - Exterior of Restaurant - Soul Food Near Me - Hanover Park, Illinois

Always delicious soul food. My favorites include: catfish, short ribs of beef, mac n cheese, fried and baked chicken and sweet potatoes.

This place needs a system. I waited 45 minutes, no exaggeration, for my to-go order on Friday. I'm sure it would have taken longer if I hadn't flagged a server for help. It would be so easy to put in a system instead of having the servers walking around filling orders as they read them. They walk over there to get a piece of chicken. Then, they walk back to get mac and cheese. Then they walk to the rear to get peach cobbler. So much time wasted walking around. Just do an assembly line to fill orders. Food was ok. Peach cobbler had too much cinnamon. read more

I stopped by early today for fish. I ordered the catfish dinner and 2 sides. I saw rib tips on the menu so I ordered a rip tip dinner. The fish and all sides were great. The rib tips were AWFUL. They didn't taste BBQ'ed at all. It was boiled pork in BBQ sauce. The tip were tough, fatty and hard in spots. I'll go back but never for rib tips. read more

We have been eating here for over 8 years. We always find the food and service excellent. We are thrilled to eat authentic Soul Food so far from the city. It is not easy to run a small business or keep the doors open! We are grateful for their efforts! read more

AWFUL AWFUL AWFUL customer service..They don't take catering orders over the phone. I drove an hour to place the order for them to say they stopped taking catering orders for Easter. I spoke with them yesterday.......They need to train their employees better. They should be ashamed of themselves. read more

All my food was done with care I had 4 dinners to go and none was wrong I'm sure I'll be back

Customer service. Not interested anymore yelling we're closed when your door says your open is not how it's done apologize and change your signage but they won't. It's the little things. read more

Hit or miss. First time, everything was delicious. 2nd visit, chicken was so dry and hard, it was inedible, seriously. Such a turn off, I haven't been back. That was 2 years ago. read more

Absolutely delicious! The pot roast with the homemade mashed potatoes and greens with pork were outstanding!

The first time I had priscilla's was my senior year of high school, 8 years ago! I still dream about priscilla's southern comfort food and I LIVE in the south now! The food is one of a kind with the best fried chicken the north has to offer. It's been 5 years since I've had priscillas and I think about the food so much, I figure it's totally worth the 5 star review! Better late than never! read more

The food is good. Don't listen to the bad reviews. I've been going to Priscilla's for years and it's never been "nasty" especially compared to other soul food restaurants. However, SUNDAYS are extremely busy because who doesn't know about "soul food Sundays" if you don't want to wait, don't go on Sundays ‍‍ On the other hand, the customer service is terrible. They can be very rude including the manager/owner. Their system glitched on me after I changed my entree so it doubled my sides of candied yams after changing from oxtails to fried chicken (obviously we couldn't make up our minds on an entree.) We usually order one main entree and extra sides because the meat portions are always big enough for me and my bf to share. However, since their system glitched after changing the entree, it gave me three sides of candied yams instead of two yams and two macs. When I called to try and rectify the situation, the manager responded "that's what you chose" and I just said never mind because I understand to an extent but just felt like that's no way to talk to a customer especially when I was kind about it. She clearly knew it was a mistake because I called thinking THEY gave me the wrong side. So I truly try to have everything in order. I always try to order online from this location. I'll never order online from their Hillside location. It's literally a mess every single time. But, yea I try to limit myself any aggravation as possible by being proactive because you'll really be angry and never wanting to support again by the way the customer service is. Overall, that's the only flaw with the company. read more

Had a taste for oxtails last night and remembered that Priscellas has them on Thursdays. We usually go to the Priscillas in Hillside (near the cemeteries) but also remembered that they had one in Hanover Park. The food was fantastic. But, what then happened was the best ever. We live in the far northern suburbs and when we were just about home, I realized I left my purse there. The restaurant closes at 6:30 and it was almost 7:30 when I called, hoping that someone would answer. A lovely woman answered and said yes, they had my purse. We told her it would be at least a half hour before we could get back. And she said, fine, I'll be here. I don't know if she stayed because of us, or perhaps she was cooking for the next day, but I am SO THANKFUL to her. We definitely will be back. Thank you again!!! read more

The quality of the food has gone down at Priscilla's, while the prices has gone up. I used to love their Mac' n Cheese. It used to have a wonderful golden baked crust and gooey cheese. Now it is definitely different. No more golden crust. Different noodles and cheese. It's more along the lines of Kraft mac n cheese. I think they are trying to save money with cheaper ingredients, etc. The fried chicken was on the dry side, but edible. Luckily, the mashed potatoes and sweet potatoes were still very good. Because of the lower quality and higher prices, I unfortunately, lost a local place to eat. read more

My husband and I used to pick up dinner here all the time, Our favorite was the smothered pork chops. We can't help but wonder if they take pork chops that were left over from a day or 2 before or over cooked. They were terribly dry. Their sides are wonderful and I'd probably give it 5 stars if I loved some of their other dinners the way I loved the pork chops. read more

One of the FEW soul food restaurants in the northwest suburbs. The food is the best soul food in this area. The only downsides are that they close early and are typically closed on Mondays and Tuesdays. But, the food is definitely worth it. read more

This is my first time at this location. It is a long drive from where I in North Aurora but I will make the drive again! I am enjoying my meal! read more

Priscillas Ultimate Express - Soul Food Near Me - Hanover Park, Illinois

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Went in on a Sunday, that was my first mistake. I expected it to be crowded but a hour and half wait to get food thats already cooked when I arrive makes no sense. I spent that hour and half trying to figure out why the orders take so long. You have a buffet assembly line why not use it? One person should be grabbing the meat, then 2 ppl on the assembly line grabbing sides, 1 on dessert and drinks, and one on the register at the end of the line not the start. Management needs to reevaluate the workflow. Your staff seemed exhausted and lost but probably becuz they are all running around trying to do everything at one time. Food tasted good but I was sick shortly after eating it. Could it be cross contamination from everyone touching everything?! read more

I am a huge fan of Priscilla's Ultimate Soulfood Cafeteria in Streamwood and was thrilled when I discovered that they were opening an express location close to my home. Please see my review of the Streamwood location for my background and love of Soulfood. The basic premise: you get a main meal (options rotate daily), 2 sides, a cornbread muffin, and a drink. The prices are a bit high for me -- hence the 4 stars instead of 5 - but as I said, if you've got a craving....it takes care of it. This location is like the cafeteria, except smaller and more compact. I mainly go for the fried chicken and the red velvet cake when I'm not training. Around here, your options for fried chicken mainly consist of KFC and Popeye's, neither of which do anything for me. Tonight I tried the baked chicken, and it was just as good as the fried. The sides we all shared tonight were mashed potatoes, corn, candied yams and mac and cheese. My kids ate all the mashed potatoes and mac and cheese. They love it. Topped it off with Sweet Tea. Yum. It's in an odd location, where the Boston Market used to be. I wish they had breakfast and lower prices. But it's worth the trip, and if you are craving fried chicken -- GO. Go right now. Get the chicken. Welcome to the area, and please never leave! read more