My dog had been attacked by a Pitt bull and was bleeding profusely and in obvious pain. His regular…read morevet did not want to see him but we were able to get fixed up by the great vets here. We had a long wait but overall it was a good experience.

I am SO grateful to VEG ER for Pets - they were such a great team helping me solve my dog's issue :…read morea foreign body stuck in her intestine. They were incredibly caring, kind, patient and understanding. They gave clear treatment options and were supportive of my choices. I am so relieved to know that such a great ER for pets exists, and am confident they can handle any array of issues that comes through their door. They operate with impressive efficiency, communication and care. We are lucky to have them in our community!

We felt like Sully was very well cared for during his unexpected stay. Every team member was very…read morekind, understanding and listened to our concerns. The facility was well equipped to provide top notch care to our boy. The twice a day checkins, the ability to visit and ask questions at anytime was comforting during a difficult time.

I had two staff members come into the room, not even say hello or ask me any questions, and after a…read moreminute or so, they took my cat to the back to start treating him for what was apparently another cat's reason for coming in. They had the wrong room. The receptionist also acted like I was crazy for asking for some litter for my cat while we were waiting for his tests. She said they might not have any?? He hadn't gone for two days and the entire time he'd been there, but he went as soon as I got the litter in the room. I'd like to leave a good review for the team that actually helped my cat (they were great, especially a girl with long blonde hair and glasses, she was really sweet). But it's just unacceptable to not even check that you have the right pet, especially when the owner is in the room and you could have talked to them.

Best place to bring your dogs and cats. God bless this facility. They are real guardian angels,…read moreCarly your rock. Sorry if I miss spelled your name. Kim, is also the bomb smartest along with the Dr I've ever met in this industry. everyone here is just the greatest. They treat you with kindness, respect, they understand you and want your fur babies to feel better. I just wish we had more of these places and primary care here. Then we'd be set in this area for life. Greatest manger in history works here, we had a great experience and conversation together. I give you guys 1000000000000000000000 Stars.

When I asked them for a cost estimate prior to treating my cat, after they had been given all of…read moreher medical records, they gave me one number. But in the end, they charged me more than twice that amount. It cost me almost $11,000 to take my cat there! They loaded her up with all kinds of tests that were done in house that she did not need which further inflated the bill. I would never go back there or recommend them to anyone else.

All the stars go to Dr. Alana. I'm sorry I can't remember her last name but she did really good by…read moreme and my dog and was able to find me the emergency pyometra surgery that I needed for my pup. I really appreciate her care for not only the animals, but the people that are needing to pay for their surgeries too and gave me the most realistic options. I was waiting there for quite a while on a Saturday so just know it will be busy, but it was amazing to see how everyone was working in unison on different animals but as a team. It was almost like being in a kitchen, watching people call orders and stuff. The area isn't an open area so just know that if your dog is reactive, there are a lot of other animals that are visible. Overall, I'm just glad that I was able to get the surgery. I needed for my dog that could've been a very bad situation.

This team has gone above and beyond for our pets; many different pets and situations. Thank you!read more

The staff were soo understanding and knowledgeable. During my dog's and my stay there i saw alot…read moreof animals receive care, birds, guinea pig, even a pet ambulance come in. Even as busy as it was, attention to my dog did not go unchecked. In the worst time a pet owner experiences, I am soo thankful that they were there! Great job everyone!

Our Great Dane Kingston was bitten on his snout by a copperhead snake at 11:00pm. We called Animal…read moreEmergency Hospital and were seen immediately by Dr. Wyatt. He was wonderful and very attentive. The staff and the vet techs were all exceptional. They treated our BIG BOY and he is now resting comfortably. Also, it truly is the CLEANEST vet hospital that we have ever been in and that was impressive to me. Thank you so much for your wonderful attention. We give you an A+++

In case of an emergency with your furry family member(s), keep Pet EMT on speed dial…read more Unfortunately, we had to utilize their services when my Mom was worried about my furry sister. When we called they were helpful and they were expecting us when we arrived. By the time we left, both my furry sister and my mom were smiling. The only reason why I did not give five stars is the absence of follow-up. I don't know why, but I was expecting a phone call or a postcard checking in to see how things were going. Other than that, all is well.

Dennis was so gracious and caring with my mother's cat during a difficult time and I could not be…read moremore grateful for him and the service he provides. He was a bright spot on a very sad and difficult day. Thank you so much! Like Comment Share

I'm so grateful this veterinary hospital took such great care of my boy cat. He suffered two…read moreurinary blockages back to back and needed up needing PU surgery. The team loved on him and was great about updating me on any changes and his condition throughout the duration of his almost week long stay. I'm so grateful to have my boy back home alive and well thanks to this amazing team. They even sent him home with a bag and some cans of the new food he has to eat with his condition.

They sent my cat home still urinating blood. Did not respond to follow up calls about his status…read morefor over 24 hours. But we sure got a bill for $700+ and a recommendation to "follow up with your primary vet" so they can run all the same tests we did today and charge you again and still do nothing. Very disappointing experience, unreliable response time (especially for an emergency vet), sent my cat home still sick. Would give negative stars if I could.

This review is specifically about Dr. Aponte-Colon, who supposedly is an internal medicine…read morespecialist. I could tell from the moment that she walked in that she was not very caring. The visit was completely worthless. Our cat was there for weight loss and lack of appetite. The possible causes were IBD or Gastrointestinal Lymphoma. The treatment for either is the same. There would be no point to know if it was cancer or IBD. She wanted to do a biopsy on our 18 year old cat, which would have been very dangerous at her age, and when we declined, that was the end of the visit. She told us to follow what the regular vet had already recommended, and ordered some blood work. The visit cost over $600. WE NEVER HEARD BACK FROM Dr. Aponte-Colon with the blood test result, despite NUMEROUS phone calls and emails requesting that she touch base with us regarding the results and the recommendations. And I mean MANY. She never saw fit to bother to return a single call or email. STAY FAR AWAY. It was a total waste of time and $600. She did not tell us, or make a single recommendation that had not already been make by the Primary Care vet. This is NOT a review of the Blue Pearl Hospital as our visit was not to them, but this is a review only on Dr. Aponte-Colon.

Best place to bring your dogs and cats. God bless this facility. They are real guardian angels,…read moreCarly your rock. Sorry if I miss spelled your name. Kim, is also the bomb smartest along with the Dr I've ever met in this industry. everyone here is just the greatest. They treat you with kindness, respect, they understand you and want your fur babies to feel better. I just wish we had more of these places and primary care here. Then we'd be set in this area for life. Greatest manger in history works here, we had a great experience and conversation together. I give you guys 1000000000000000000000 Stars.

Writing this review following our initial emergency, prior to our follow-up visit!…read more Our dog experienced a seizure (her first ever) at home, a few weeks ago. We had just moved to this area a few days prior, so we called the closest emergency vet we could find. The staff on the phone were able to calmly handle the situation (and calm us down), tell us exactly what to do, and we were waiting for us the second we arrived at the hospital. Once at the hospital, they took our fur baby back, and stabilized her and her vitals. Dr. Shuttleworth came out to tell us she was stable, no more seizures, and presented us with all of our options moving forward. He was calm and reassuring. The staff was ALL friendly, and knowledgeable, and most importantly, not pushy (allowed us time to figure out what the right path was for our family). They were up front about ALL options, pricing, and suggestions. I really appreciated the staff being supportive, and giving us direction. I felt they were concerned, receptive to all of our questions and fears, and really made our situation better (less scary for us). Also to note- I was not available the day after (while our fur baby was at the hospital having procedures done) and I was able to call once off work to get the full report of all the testing, firsthand from the neurologist (Dr. Warren). I appreciated him taking the time to explain tests & labs to both my partner and me (was not annoyed at all that he had to repeat all the information twice during the day) Moving forward, we will have follow- up appointments with Dr. Warren, at the same location. I appreciate that they have several specialists here, if you need one after your initial ER visit. Yes, it is expensive, just as any animal hospital is. I don't think their prices are much different from other emergency vets we've been to (for previous, non-related issues). Loved this ER vet and would recommend to others in the area. Competent, compassionate, and caring.

last week my husband brought our 14 lb yorkie in for a snake bite on his mouth. TVRH told us it…read morewasn't a copperhead bite and that the dog was fine. they gave the dog some pain meds and sent him away but not before charging 400 dollars for absolutely nothing. they didn't really examine him or run any tests though my husband clearly informed them that the dog was already being observed by our vet for kidney problems. luckily we had a regular vet appointment the next day where they ran blood and urine tests and told us that we had to take the dog into NC State's small animal hospital that same day. if we had listened to the vets at TVRH, our dog would be dead. by the time we got to State (36 hrs after the bite), we were immediately informed that he did have a venomous copperhead bite, that his kidneys were failing and he was getting tissue necrosis in his neck. NC State managed to stabilize him and treated us with professionalism and respect, informing us of costs all along the way. TVRH is a terrible facility that provides sub-standard care for sky-high prices. our vet told us to never take animals to this hospital and to go to VEG in Chapel Hill instead.

I have been to this center twice. The first time, I was an overly paranoid dog-mom to a newly…read moreneutered pup that seemed overly lethargic. It turned out to be nothing. Still, at 2 in the morning, a really awesome doctor talked me through why I shouldn't worry, got to know my guy, and since there was nothing wrong with him, I didn't get charged anything. The fact that I was not nickel-and-dimed for a problem that didn't exist earned this place my trust. Last night, one of the worst things happened. My dog of 15 years went from being her sparkle-eyed, tippy-tappy, singing and dancing self in the span of 24 hours and by midnight, she was puking blood and couldn't get her tongue back in her mouth. I came straight over. There's always this shame with vets. I've had experiences where I can see the looks, the grumbles, the judgements. When you're poor, you let appointments slide, you want to do better for your animals, but you can't always. My husband and I have been battling foreclosure for the last year or so, and we let some things that didn't seem pressing slide. The woman at the front desk didn't shame me when I said I wasn't up to date on Molly's vaccines or bloodwork. She didn't shame me when I talked about her bad teeth. She saw the scared human in me and offered grace. I didn't get her name or the nurse tech's name, but the doctor introduced herself as Angel. Different pronunciation, I'm probably spelling it wrong actually. But it fits. She was exactly what I imagine an angel to be. She was direct. She told me my options. She explained that my dog was essentially a 90 year old in dog years. I couldn't afford the treatment to even try to get my girl back. End stage kidney disease. My husband wasn't with me, so I had to face this decision alone. Angel sat with me, held my hands, offered what comfort she could, asked about how I was feeling. I've been through a euthanasia before with another dog. I was not allowed to hold my other dog. I was panicked and I knew my distress was scaring her, but I couldn't hold it in. I watched as her pupils dilated and her heart stopped and her body went limp. I read once that your sense of hearing is the last thing you lose in death, and for years I have carried the guilt of knowing that as her soul slipped away, the last thing she heard was her mama crying "no, oh my god, please no." But Wake Veterinary Medical Center gave me the chance and the ability to be strong for my baby. I was settled in a quiet room with my baby in my arms. I held her as she went. I held her after she was gone, until her body cooled, whispering how much I loved her. They didn't take away the pain of grief for me, but they eased the trauma of it. Molly's final moments were calm. She was held and safe and warm. That's more than my others got. I know I told the nurse tech that I knew it wasn't her job to manage *my* emotions, but she stayed and listened anyway. She held my baby like it was her baby. That's not common, from what I've seen. Something awful was not compounded on by judgmental stares and rolled eyes. I didn't get the chance to stop and thank them. I was numb by the time I left, just focused on not crashing my car on the way home. But I really, really wanted the people of this place to know how much everything they did meant to me. All three of the women I interacted with, thank you. You gave me something in my worst moments so I was able to be strong for my brave girl. Words aren't enough here. Just, thank you.

Yikes. Our little…read moreKitty suddenly showed signs of weakness. Eyes were rolling back in head. Made wimpering noises. He was semi-responsive... but looking rough. Thinking something was wrong we brought him here. The vet recommended we do a $7k MRI, when we suggested other things like pumping the stomach or some other course of action- they said it wasn't advised. After we DEMANDED to get our kitty back, they undid the signing of our papers to euthanize the little kitty and they gave us a little lecture about how the cat had been given an IV of tap water by us and it was bad because my mom had put water in his bag or something (happened before I got there, but what competent office just leaves a cat unattended in a way my mom could do something like that) and apparently that means it might have "parasites"- then gave us an antibiotic. They told us how to administer the antibiotic, and we asked if they'd given him some or could show us, they basically parried our soft request and insinuated we could do it ourselves. They then said it was "against their medical opinion" to take him home and made us wait to get him back for about 15 minutes with us terrified he was seizing or freaking out cold in a white medical room alone. They delivered him back- and he just looked very weak and tired- but he was breathing fine. Since I got there a little after they brought him there, I was surprised that they would suggest "putting our cat to sleep"... instead of just suggesting he get some sleep. We brought him home, gave him kitty milk, and little by little, he showed more signs of alertness. At first he was opening his eyes. Then his breathing regulated. Soon, he was sitting up when we gave him kitty milk. About four hours after we brought him home, he was able to stand on his own. Next, he was walking to his own litterbox. After a little catnap, by 8pm he's walking around, purring, and jumping up onto the couch (as well as doing a little bit of bread kneading). I would probably go with someone a little less quick to assume things are fatal immediately so you don't lose a member of your family because of their "medical opinion". Ps right now he's licking his fur grooming himself as if it was a regular weekend. This happened earlier today.