Great staff, great care. They listen to concerns about your pet and give you treatment options.read more

I had an overall negative experience yesterday at this emergency vet…read more First, we waited for nearly an hour before anyone came in. I understand they were doing a procedure, but not even a vet tech came by. I had to request a dish of water from front desk staff. Second, there were a lot of errors made in documentation. Wrong breed, age, and symptoms. Them marking her as nearly 5 years younger than she is, is a heinous oversight. Third, she was in tremendous pain and didn't tolerate the ultrasound. Instead of offering to sedate her and do it, they just stopped. I now have to pay more, a lot more, for a sedated US Friday to ensure nothing has been overlooked. Forth, there was a lot of ambiguity over what is actually happening; gall bladder, liver, and/or back pain. After being told gall bladder, it was retracted and dx as back pain, which was retracted and then liver. This did NOT breed confidence in the provider. Her "looking things up" on her phone over what's normal and abnormal for the gall bladder degraded this confidence further. Fifth, no dosages for pain medication were annotated on the discharge sheets. I stated I had gabapentin for her at home. Considering the degree of pain she's in, telling me how much to dose her seems slightly important here. Sixth, I called my normal vet before even leaving the parking lot. I was given a different interpretation/analysis of her abnormal labs which were contradictory to what I was told here. After a little research, the truth is far more in line with what my vet said. Seventh, provider stated she'd give me a list of good specialists and make a referral for me. She did not follow through on either. Eighth, no mention was made on the fact that she was just on an anti-inflammatory that can cause liver damage and the timing, as it turned out, aligned. Ninth, No mention of antibiotics for possible infection was mentioned, nor endocrine diseases, yet were annotated on the summary sheet. If she had asked, I would have told her she was worked up 1 year ago for those endocrine diseases. Tenth, I brought her home and found a flea on her. I did call and inform them. Considering I now have to try get a proper diagnosis with other veterinary professionals, I'm wondering what exactly I just paid $880 for. My dog was not adequately cared for and they should have offered to sedate her and perform a thorough US. I will not return to this facility. Everyone was nice, but my dog is still in pain and I still don't know what is actually wrong with her. Unacceptable.

They were informative and kind but extremely expensive surgery for my cat over $9000. The people at…read morethe desk were friendly and the doctor explained everything really well.

I called Blue Pearl today about their emailed bill and explained that we never saw the vet. They…read morekindly offered to withdraw the charge, which I accepted.

I've been here several times with my dogs & cat and have always had such a great experience! Every…read morestaff member is kind, helpful and work avidly! Dr Green is the best, very comforting to talk to, explains everything thoroughly and tells you exactly what after care or suggestions for at home. Ive even had the staff call the next day to check up on my pet!

Doctor botched my 3 year old labs TPLO surgery by not putting the screws all the way in, causing a…read moresever bone infection. Cost was over $7k just for the surgery. Long story short, she will be on pain management for the rest of her life and now has early onset arthritis...at 4 years old. After filling a complaint with the veteraran board, he responded with a bunch of lies. Said that I told him I wasn't going to follow his recovery orders and that's why she didn't heal right. Why would I spend $7k if I don't want my dog to feel good?? I could drag this out for a while but read Google reviews and what you see here. Do your homework before you need an ER visit

All the stars go to Dr. Alana. I'm sorry I can't remember her last name but she did really good by…read moreme and my dog and was able to find me the emergency pyometra surgery that I needed for my pup. I really appreciate her care for not only the animals, but the people that are needing to pay for their surgeries too and gave me the most realistic options. I was waiting there for quite a while on a Saturday so just know it will be busy, but it was amazing to see how everyone was working in unison on different animals but as a team. It was almost like being in a kitchen, watching people call orders and stuff. The area isn't an open area so just know that if your dog is reactive, there are a lot of other animals that are visible. Overall, I'm just glad that I was able to get the surgery. I needed for my dog that could've been a very bad situation.

I have been to many emergency vets and this clinic by far surpassed them all on the quality of…read morecare, communication, compassion and cleanliness. I have never been to an open concept clinic and it was amazing. I felt so comforted knowing my dog was going to be with me the entire time. There was no wondering what was going on in the back of the clinic. My dog was comfortable and as relaxed as she could be given the circumstances. I felt comfortable leaving my dog to be hospitalized knowing she was always going to be in eyesight of the staff due to the layout of the clinic. The clinic seems to be well equipped with maintained and updated equipment. All of the staff was very knowledgeable and kind. I am very thankful for this clinic during a stressful time for me and my dog.

My vet's after hours message recommended AEH and I brought my dog to check on an issue that arose a…read morecouple of days before hand. As soon as I called and explained what was going on, I was given how much if a wait time there would be and how much the initial charge would be. They were honest and up front right away. Dr Clark and the vet techs were wonderful. Before they started, they gave me a game plan of what they wanted to do and gave me a breakdown of all the cost. They took their time and checked everything to make sure we weren't missing something. After the consult and meds, we checked out with some answers and a game plan for my dog with his regular vet. The ONLY reason I gave it 4 stars instead of 5 is more of the clinic itself. Its very cramped (you can wait in your car if no space in the small lobby). The wait time on that particular day was 3-4 hours. We ended up being there for 4 hours (start to finish). All in all, they are a good choice for Emergency care. Just be patient.

The staff were soo understanding and knowledgeable. During my dog's and my stay there i saw alot…read moreof animals receive care, birds, guinea pig, even a pet ambulance come in. Even as busy as it was, attention to my dog did not go unchecked. In the worst time a pet owner experiences, I am soo thankful that they were there! Great job everyone!

I have been to this center twice. The first time, I was an overly paranoid dog-mom to a newly…read moreneutered pup that seemed overly lethargic. It turned out to be nothing. Still, at 2 in the morning, a really awesome doctor talked me through why I shouldn't worry, got to know my guy, and since there was nothing wrong with him, I didn't get charged anything. The fact that I was not nickel-and-dimed for a problem that didn't exist earned this place my trust. Last night, one of the worst things happened. My dog of 15 years went from being her sparkle-eyed, tippy-tappy, singing and dancing self in the span of 24 hours and by midnight, she was puking blood and couldn't get her tongue back in her mouth. I came straight over. There's always this shame with vets. I've had experiences where I can see the looks, the grumbles, the judgements. When you're poor, you let appointments slide, you want to do better for your animals, but you can't always. My husband and I have been battling foreclosure for the last year or so, and we let some things that didn't seem pressing slide. The woman at the front desk didn't shame me when I said I wasn't up to date on Molly's vaccines or bloodwork. She didn't shame me when I talked about her bad teeth. She saw the scared human in me and offered grace. I didn't get her name or the nurse tech's name, but the doctor introduced herself as Angel. Different pronunciation, I'm probably spelling it wrong actually. But it fits. She was exactly what I imagine an angel to be. She was direct. She told me my options. She explained that my dog was essentially a 90 year old in dog years. I couldn't afford the treatment to even try to get my girl back. End stage kidney disease. My husband wasn't with me, so I had to face this decision alone. Angel sat with me, held my hands, offered what comfort she could, asked about how I was feeling. I've been through a euthanasia before with another dog. I was not allowed to hold my other dog. I was panicked and I knew my distress was scaring her, but I couldn't hold it in. I watched as her pupils dilated and her heart stopped and her body went limp. I read once that your sense of hearing is the last thing you lose in death, and for years I have carried the guilt of knowing that as her soul slipped away, the last thing she heard was her mama crying "no, oh my god, please no." But Wake Veterinary Medical Center gave me the chance and the ability to be strong for my baby. I was settled in a quiet room with my baby in my arms. I held her as she went. I held her after she was gone, until her body cooled, whispering how much I loved her. They didn't take away the pain of grief for me, but they eased the trauma of it. Molly's final moments were calm. She was held and safe and warm. That's more than my others got. I know I told the nurse tech that I knew it wasn't her job to manage *my* emotions, but she stayed and listened anyway. She held my baby like it was her baby. That's not common, from what I've seen. Something awful was not compounded on by judgmental stares and rolled eyes. I didn't get the chance to stop and thank them. I was numb by the time I left, just focused on not crashing my car on the way home. But I really, really wanted the people of this place to know how much everything they did meant to me. All three of the women I interacted with, thank you. You gave me something in my worst moments so I was able to be strong for my brave girl. Words aren't enough here. Just, thank you.

I have always taken my pets to Wake Vet Clinic for emergencies and have had relatively good…read moreexperiences. That all changed today when I called and spoke with the receptionist Danielle. I explained that my 9-week-old puppy had been involved in an accident and was suffering from a hip and/or leg fracture. Danielle was dismissive and stated the wait was at least 3 hours. When I described the pain and screaming my puppy was experiencing, she said, "there are way more emergency cases than a puppy with a broken leg here." She said I could go elsewhere if I didn't want to wait to be seen. We were already en route so I asked my husband if he thought we should continue or find another clinic. Without saying anything, Danielle hung up the phone on us. There are so many other things Danielle could have done such as explain the triage process, tell me she was busy and needed to go or provide me information about other emergency clinics I could try. Overall, I've never had a bad experience with the doctors or techs at Wake Vet Clinic but I hope they understand that the first person who answers the phone represents the company's mission and sets the tone for the entire patient experience and maybe even outcome for someone's pet.

Love this place ! Obviously if you are there, you have concern about your pet. Easy to get an…read moreappointment. Very friendly and efficient staff.

Writing this review following our initial emergency, prior to our follow-up visit!…read more Our dog experienced a seizure (her first ever) at home, a few weeks ago. We had just moved to this area a few days prior, so we called the closest emergency vet we could find. The staff on the phone were able to calmly handle the situation (and calm us down), tell us exactly what to do, and we were waiting for us the second we arrived at the hospital. Once at the hospital, they took our fur baby back, and stabilized her and her vitals. Dr. Shuttleworth came out to tell us she was stable, no more seizures, and presented us with all of our options moving forward. He was calm and reassuring. The staff was ALL friendly, and knowledgeable, and most importantly, not pushy (allowed us time to figure out what the right path was for our family). They were up front about ALL options, pricing, and suggestions. I really appreciated the staff being supportive, and giving us direction. I felt they were concerned, receptive to all of our questions and fears, and really made our situation better (less scary for us). Also to note- I was not available the day after (while our fur baby was at the hospital having procedures done) and I was able to call once off work to get the full report of all the testing, firsthand from the neurologist (Dr. Warren). I appreciated him taking the time to explain tests & labs to both my partner and me (was not annoyed at all that he had to repeat all the information twice during the day) Moving forward, we will have follow- up appointments with Dr. Warren, at the same location. I appreciate that they have several specialists here, if you need one after your initial ER visit. Yes, it is expensive, just as any animal hospital is. I don't think their prices are much different from other emergency vets we've been to (for previous, non-related issues). Loved this ER vet and would recommend to others in the area. Competent, compassionate, and caring.

My boyfriend and I have been to BluePearl twice for emergencies. We were so scared when our dog,…read moreSparta, had a syncopal episode after a coughing fit in September 2025, and the veterinary staff were incredibly kind and thorough in running tests, talking us through treatment options, and providing medication for us to use until we were able to get in to see our usual vet. Six months later, we ended up at BluePearl at 2:00am because our dog kept coughing and couldn't settle. We were absolutely unprepared to find out how sick he was and to lose him hours later. Dr. Schuber, Sarah, Matt, John, and the rest of the staff at Blue mPearl were and are heroes. They fought for Sparta in ways that we couldn't and cared for him, as well as for us, in an impossible time. Dr. Schuber walked us through every part of the diagnosis, the treatment, and the aftercare, and she balanced honest, transparent communication with immense empathy and compassion. She and the other staff gave us stools to sit with our boy while he underwent treatment, gave us cups of water to encourage us to maintain some semblance of self-care, and kept us informed at every step. When it came time to say goodbye, Dr. Schuber put down a blanket on the floor so we could hold him, and she sat with us the whole time. They gave us privacy to grieve in another room for as long as we needed. We were never rushed, never financially taken advantage of, never deprived of a moment we could've safely spent with our boy; we and Sparta were treated with the utmost care and respect at every turn. Afterwards, we were gently walked through the paperwork and told the clay and ink pawprints and noseprints, as well as the fur clippings, would be ready same-day. They told us we could pick them up any time, so I did that the following day, and they gave us three beautiful ink pawprints and thorough instructions on how to bake the clay imprints. A few hours after I drafted this review, Dr. Schuber called us to give us the preliminary findings from the necroscopy. It's been two and a half days, and we weren't expecting to have any answers this soon. She cared so deeply about finding out what happened and wanted to share everything with us as soon as possible so we could know that there's nothing that we could've done to change the outcome. With that information, we also know without a doubt that she did the best she possibly could with his care, and we will forever be grateful for that. This has been one of the most difficult situations for us to endure, and I know the BluePearl staff feel that too. I know Dr. Schuber and the staff didn't lose him in the same way that we did, but I could see them grieving all the same. Thank you, Dr. Schuber, Sarah, Matt, John, and everyone else at BluePearl, for taking care of our sweet boy.

Dr. Smith and the whole staff were warm and compassionate, taking time to explain our treatment…read moreoptions and what to expect after my pup's snake bite. Yes, emergency vets are expensive, but it was worth what we paid to address my pet's emergency. I hope you never need an emergency vet, but if you do, BluePearl is a good choice.

In case of an emergency with your furry family member(s), keep Pet EMT on speed dial…read more Unfortunately, we had to utilize their services when my Mom was worried about my furry sister. When we called they were helpful and they were expecting us when we arrived. By the time we left, both my furry sister and my mom were smiling. The only reason why I did not give five stars is the absence of follow-up. I don't know why, but I was expecting a phone call or a postcard checking in to see how things were going. Other than that, all is well.

My cat needed emergency vet care but hid in a place I could not access. Thank God someone gave me…read moreDennis's name and number as I did not know what to do. Dennis came quickly. As soon as he arrived there was a sense of calmness and I knew he would handle things. He did so. The stress disappeared. He drove our fur baby to the vet and acted with such kindness and care I cannot thank him emough.

We had never used Camp Bow Wow before. We went on a week vacation and we left our 2 dogs for camp…read more We were very happy with the entire experience. CBW takes the time to evaluate your dog with a free one day session. Our dogs got a lot of exercise and socializing. Having live webcams gives a lot of peace of mind knowing what your dogs are doing We highly recommend Camp Bow Wow for your boarding needs.

Your dog's safety is not their concern only making money. Find other options! I have used Camp…read moreBow Wow for two years for boarding, prior minor incidents...however, this last stay he was there for 8 days.... when I picked him up (545pm Saturday July 6th) he seemed ok, when I got home and I inspected his neck...he had severe skin irritation and his hair was clumped like dread locks...nobody did anything to help my dog likely his entire stay. In addition he also had an infection on his front paw (claw) ...that needed medical attention from his vet. While this was not life threatening, I had to wait til Monday to see a Vet. Needless to say, we will never return and I hope their careless ownership and management staff learns a valuable lesson. They took no responsibility and hid behind the waiver I signed. Oh, $55 a day for My dog to be ignored and thrown in a kennel. Heading back to Biscuit Garden or Green Level Kennel and planning his boarding well in advance. Cody is a Golden Retriever who is 100lbs and a gentle giant always happy to see people. I will not post the response from Camp Bow Wow because the assistant manager did apologize but otherwise offered nothing, I asked them to refund his $117 vet bill and they declined...but I will say that their ownership took no responsibility and claimed they were un reachable for a family emergency...awful convenient...I wonder how many times they use that excuse?? Stay Away if you love your pet.