The staff and doctors here really care. I was impressed with how much it seems like a human ER. I…read morecame in with a sick pet which needed to be hospitalized. It was very stressful thinking about leaving her there over night until they asked me an unexpected question. "Are you going to be staying with her or going home?". They have these great little rooms with futon beds where you can your pet can sleep through the night. Is it pricey? Yes, but they're taking care of your pets when nobody else will. They also followed up after with no new exam fees. Even prescribed some new medications and threw in some beneficial food for no extra cost.

Great friendly staff, very knowledgeable!! The Vets are very…read moregentle and through. Wonderful experience.

Great staff, great care. They listen to concerns about your pet and give you treatment options.read more

I had an overall negative experience yesterday at this emergency vet…read more First, we waited for nearly an hour before anyone came in. I understand they were doing a procedure, but not even a vet tech came by. I had to request a dish of water from front desk staff. Second, there were a lot of errors made in documentation. Wrong breed, age, and symptoms. Them marking her as nearly 5 years younger than she is, is a heinous oversight. Third, she was in tremendous pain and didn't tolerate the ultrasound. Instead of offering to sedate her and do it, they just stopped. I now have to pay more, a lot more, for a sedated US Friday to ensure nothing has been overlooked. Forth, there was a lot of ambiguity over what is actually happening; gall bladder, liver, and/or back pain. After being told gall bladder, it was retracted and dx as back pain, which was retracted and then liver. This did NOT breed confidence in the provider. Her "looking things up" on her phone over what's normal and abnormal for the gall bladder degraded this confidence further. Fifth, no dosages for pain medication were annotated on the discharge sheets. I stated I had gabapentin for her at home. Considering the degree of pain she's in, telling me how much to dose her seems slightly important here. Sixth, I called my normal vet before even leaving the parking lot. I was given a different interpretation/analysis of her abnormal labs which were contradictory to what I was told here. After a little research, the truth is far more in line with what my vet said. Seventh, provider stated she'd give me a list of good specialists and make a referral for me. She did not follow through on either. Eighth, no mention was made on the fact that she was just on an anti-inflammatory that can cause liver damage and the timing, as it turned out, aligned. Ninth, No mention of antibiotics for possible infection was mentioned, nor endocrine diseases, yet were annotated on the summary sheet. If she had asked, I would have told her she was worked up 1 year ago for those endocrine diseases. Tenth, I brought her home and found a flea on her. I did call and inform them. Considering I now have to try get a proper diagnosis with other veterinary professionals, I'm wondering what exactly I just paid $880 for. My dog was not adequately cared for and they should have offered to sedate her and perform a thorough US. I will not return to this facility. Everyone was nice, but my dog is still in pain and I still don't know what is actually wrong with her. Unacceptable.

Love this place ! Obviously if you are there, you have concern about your pet. Easy to get an…read moreappointment. Very friendly and efficient staff.

Writing this review following our initial emergency, prior to our follow-up visit!…read more Our dog experienced a seizure (her first ever) at home, a few weeks ago. We had just moved to this area a few days prior, so we called the closest emergency vet we could find. The staff on the phone were able to calmly handle the situation (and calm us down), tell us exactly what to do, and we were waiting for us the second we arrived at the hospital. Once at the hospital, they took our fur baby back, and stabilized her and her vitals. Dr. Shuttleworth came out to tell us she was stable, no more seizures, and presented us with all of our options moving forward. He was calm and reassuring. The staff was ALL friendly, and knowledgeable, and most importantly, not pushy (allowed us time to figure out what the right path was for our family). They were up front about ALL options, pricing, and suggestions. I really appreciated the staff being supportive, and giving us direction. I felt they were concerned, receptive to all of our questions and fears, and really made our situation better (less scary for us). Also to note- I was not available the day after (while our fur baby was at the hospital having procedures done) and I was able to call once off work to get the full report of all the testing, firsthand from the neurologist (Dr. Warren). I appreciated him taking the time to explain tests & labs to both my partner and me (was not annoyed at all that he had to repeat all the information twice during the day) Moving forward, we will have follow- up appointments with Dr. Warren, at the same location. I appreciate that they have several specialists here, if you need one after your initial ER visit. Yes, it is expensive, just as any animal hospital is. I don't think their prices are much different from other emergency vets we've been to (for previous, non-related issues). Loved this ER vet and would recommend to others in the area. Competent, compassionate, and caring.

In case of an emergency with your furry family member(s), keep Pet EMT on speed dial…read more Unfortunately, we had to utilize their services when my Mom was worried about my furry sister. When we called they were helpful and they were expecting us when we arrived. By the time we left, both my furry sister and my mom were smiling. The only reason why I did not give five stars is the absence of follow-up. I don't know why, but I was expecting a phone call or a postcard checking in to see how things were going. Other than that, all is well.

My cat needed emergency vet care but hid in a place I could not access. Thank God someone gave me…read moreDennis's name and number as I did not know what to do. Dennis came quickly. As soon as he arrived there was a sense of calmness and I knew he would handle things. He did so. The stress disappeared. He drove our fur baby to the vet and acted with such kindness and care I cannot thank him emough.

It's difficult to review a place that you only use in an emergency, because for all of the bad…read moreelements, you're glad they exist. They saved my dog's life, for which I am grateful. They were not transparent about things like wait times, and you do have to hand off your dog. Had they told us that it would be 10 hours, we would have gone home instead of circling Greensboro, waiting for a call. It would have been nice to get some sleep. But I was told that it would be "a couple of hours". The ability to get updates and information during such haunting times is so important -- and this is where I think they failed. It's an emergency hospital, so they're expensive. I paid $1000 for what my vet would have done for $300, but they saved him because they were open and my vet was not. Take that for what it is.

Angry, lazy and confrontational clerks. I suspect the staff are not licensed and insured. As they…read morerefused to provide care for my companion because I complained about the clerks lack of professionalism.

I have been to this center twice. The first time, I was an overly paranoid dog-mom to a newly…read moreneutered pup that seemed overly lethargic. It turned out to be nothing. Still, at 2 in the morning, a really awesome doctor talked me through why I shouldn't worry, got to know my guy, and since there was nothing wrong with him, I didn't get charged anything. The fact that I was not nickel-and-dimed for a problem that didn't exist earned this place my trust. Last night, one of the worst things happened. My dog of 15 years went from being her sparkle-eyed, tippy-tappy, singing and dancing self in the span of 24 hours and by midnight, she was puking blood and couldn't get her tongue back in her mouth. I came straight over. There's always this shame with vets. I've had experiences where I can see the looks, the grumbles, the judgements. When you're poor, you let appointments slide, you want to do better for your animals, but you can't always. My husband and I have been battling foreclosure for the last year or so, and we let some things that didn't seem pressing slide. The woman at the front desk didn't shame me when I said I wasn't up to date on Molly's vaccines or bloodwork. She didn't shame me when I talked about her bad teeth. She saw the scared human in me and offered grace. I didn't get her name or the nurse tech's name, but the doctor introduced herself as Angel. Different pronunciation, I'm probably spelling it wrong actually. But it fits. She was exactly what I imagine an angel to be. She was direct. She told me my options. She explained that my dog was essentially a 90 year old in dog years. I couldn't afford the treatment to even try to get my girl back. End stage kidney disease. My husband wasn't with me, so I had to face this decision alone. Angel sat with me, held my hands, offered what comfort she could, asked about how I was feeling. I've been through a euthanasia before with another dog. I was not allowed to hold my other dog. I was panicked and I knew my distress was scaring her, but I couldn't hold it in. I watched as her pupils dilated and her heart stopped and her body went limp. I read once that your sense of hearing is the last thing you lose in death, and for years I have carried the guilt of knowing that as her soul slipped away, the last thing she heard was her mama crying "no, oh my god, please no." But Wake Veterinary Medical Center gave me the chance and the ability to be strong for my baby. I was settled in a quiet room with my baby in my arms. I held her as she went. I held her after she was gone, until her body cooled, whispering how much I loved her. They didn't take away the pain of grief for me, but they eased the trauma of it. Molly's final moments were calm. She was held and safe and warm. That's more than my others got. I know I told the nurse tech that I knew it wasn't her job to manage *my* emotions, but she stayed and listened anyway. She held my baby like it was her baby. That's not common, from what I've seen. Something awful was not compounded on by judgmental stares and rolled eyes. I didn't get the chance to stop and thank them. I was numb by the time I left, just focused on not crashing my car on the way home. But I really, really wanted the people of this place to know how much everything they did meant to me. All three of the women I interacted with, thank you. You gave me something in my worst moments so I was able to be strong for my brave girl. Words aren't enough here. Just, thank you.

I have always taken my pets to Wake Vet Clinic for emergencies and have had relatively good…read moreexperiences. That all changed today when I called and spoke with the receptionist Danielle. I explained that my 9-week-old puppy had been involved in an accident and was suffering from a hip and/or leg fracture. Danielle was dismissive and stated the wait was at least 3 hours. When I described the pain and screaming my puppy was experiencing, she said, "there are way more emergency cases than a puppy with a broken leg here." She said I could go elsewhere if I didn't want to wait to be seen. We were already en route so I asked my husband if he thought we should continue or find another clinic. Without saying anything, Danielle hung up the phone on us. There are so many other things Danielle could have done such as explain the triage process, tell me she was busy and needed to go or provide me information about other emergency clinics I could try. Overall, I've never had a bad experience with the doctors or techs at Wake Vet Clinic but I hope they understand that the first person who answers the phone represents the company's mission and sets the tone for the entire patient experience and maybe even outcome for someone's pet.

If I could give 0 stars I would this place killed my beautiful 10 year old beagle , after waiting 4…read morehours they took him back said he was healthy energetic , he was in pain the did a fna without doing any blood work then gave him a methadone shot , I talked to several vets that said that wouldn't even be in there too 50 list for pain meds , we got Home late found him dead next morning same place I left him . we r devestated !!!! Office manager never would call me back , so called vet was supposed to call and did not , this place should be shut down all they care about it money , please don't take your pet there !!!! Please !!! My name is Chad Casstevens !!!!! They put him to sleep basically what a shame !!!

I have only used this veterinarian once. My 16 year old cat started having some alarming symptoms…read moreone night, around midnight. I rushed her to the emergency vet, and they got her right in. They took her to the back and examined her. They came back with the news that they believed she had had a stroke. They told me they could do some extensive testing just to be sure, or we could do the humane thing and let her go. They left me in an exam room to think things over. After calling my mom to talk things through, I decided what was best was to let my dear cat go. They brought her into the exam room and brought her out of the sedation they had needed to give her in order to examine her, giving me some last moments alone with my beloved fur baby. When I told them I was ready, they gave her the injection. They asked me if I was going to cremate her or bury her, I told them I planned on burying her in my yard. They said to pull my car up to the door, and they would be out with her shortly. A few minutes later they came out with my cat in a nice cardboard casket, taped shut. I took her home and buried her. About a week later, I got a card in the mail from this practice. It was a sympathy card, signed by all the staff, and included several copies of my cat's pawprint.

I brought my dog in after hours cause something was wrong with her. She had just been to the vet 2…read moreweeks prior and was fine. Whatever happened with her happened all of a sudden. They helped with her the best they could with her sudden issues. Unfortunately she passed away later that morning but they were great in their help and assured me I was doing everything I could to try to help her.

my cat was actively bleeding and they told us it would be 2 hours before she could be seen. I had…read morewaited for over an hour and called to see how much longer it might be. the person that answered the phone said it would be at least another two hours and that we were told to go somewhere else to try to be seen. she also said they had their own patients to see before they could get to my cat. I was the only one in the parking lot! They were horrible to deal with. I left and drove 30 minutes to Greensboro to an emergency Vet there. I was able to walk-in in right away and be seen. I did t have to be a patient of theirs. Will never recommend All Paws to anyone!!

I've been here several times with my dogs & cat and have always had such a great experience! Every…read morestaff member is kind, helpful and work avidly! Dr Green is the best, very comforting to talk to, explains everything thoroughly and tells you exactly what after care or suggestions for at home. Ive even had the staff call the next day to check up on my pet!

Doctor botched my 3 year old labs TPLO surgery by not putting the screws all the way in, causing a…read moresever bone infection. Cost was over $7k just for the surgery. Long story short, she will be on pain management for the rest of her life and now has early onset arthritis...at 4 years old. After filling a complaint with the veteraran board, he responded with a bunch of lies. Said that I told him I wasn't going to follow his recovery orders and that's why she didn't heal right. Why would I spend $7k if I don't want my dog to feel good?? I could drag this out for a while but read Google reviews and what you see here. Do your homework before you need an ER visit

The staff was very calm and collected when I brought in my critical cat. They did an amazing job…read morehelping him cross over to the rainbow bridge. The room was large and comfortable, we even saw an example of the paw print we would receive We were there a year earlier with our chihuahua who suffered an allergic reaction, he was stable so we sat there for hours. But I have no complaints, as I watched many critical cases come rushing in and understood that waiting was a good thing. Waiting meant my animal was ok, stable. Our dog was taken in triage after 30 minutes when he started throwing up and had hives cover his body, so during our hours wait he was in the back being cared for. While we waited there was coffee and a snack to eat, plus comfortable chairs

We had to unexpectedly put our cat to sleep at this hospital. All the staff, but especially Amanda…read morewas amazing, and went above and beyond for us. She walked us through every single part of the process, answered every question we had, gave us the time and space to grieve, and treated us and our cat with the upmost respect and dignity. She had genuine compassion. She made a horrible day a little more bearable. Thank you to Amanda and all the staff here - we are grateful.