I trust Westside Animal Hospital explicitly with the care of my dogs. No matter what I need to help my animals the staff and especially Dr.Williams are always there to help me. Even when urgent situations arise I can always get my dog help. The price of care is very reasonable and always transparent so I can make treatment decisions easily. The techs and admin staff are always pleasant and helpful. Denise can handle my difficult Yorkie-Poo with ease and compassion. I have been a dog owner for over 45 years and feel Westside is the best animal practice around. Hands down! read more

Westside animal hospital We were referred to this clinic by our vet. On the day of the procedure our cat was admitted at 7:45 a.m. and spent about 5 hours till 12:30 p.m in her small carrier without food water or ability to move waiting for her turn. Being the first in line was the last served. No explanations just :oops sorry... Our total bill was $1204,25. For sake of your pet and rip-off stay away of this cruelty. Best regards Trella. read more

Our pup has an underbite and needed to get teeth removed. Our Vet offered a more aggressive treatment plan so we wanted to get a second opinion. We called NC State's Vet Hospital, their dentist recently left but they recommended Dr. Hoover at Westside Animal Hospital. Removing teeth is a routine procedure that most Vets can do but we wanted to see a specialist to ensure that the problem was being corrected with the least amount of teeth being removed. With that being said, I definitely recommend getting a second opinion here. It was a bit of a drive for us but worth it. Dr. Hoover and his assistants were fantastic from start to finish. Extremely happy with the decision that we made. We also heard another Vet mentioned that they referred business to Dr. Hoover so that was reassuring. Highly recommend if you are close to the area. read more

I feel like I'm in a rap video: West! Siiide! Now that I've gotten that out of my system, I can talk to you about this vet. We recently switched over from Banfield in order to bring our pets to a hospital that doesn't have as much staff turnover, or push their programs on us. I couldn't have been happier with Dr. B who was just absolutely phenomenal with both of our dogs -- two pinschers, with one a lot of anxiety and one with a little dog attitude problem -- not an easy task. She sat on the floor as they warmed up to her, and soon the little one was transformed into a sweet lap dog just like he acts with us; and the other was fawning for attention. The doctor carefully went over their background via records and also discussion with us. She also addressed our main concerns (posturing-not-producing; bladder leakage after spay; and separation anxiety) by posing options for treatment, starting us off on the most conservative paths -- more fiber in the food; a low dosage; and reading a book on how to coach the dog to a better comfort zone. The doctor also caught advanced gum disease in our younger dog (now I feel like I'm broadcasting why I'm not an actual mother yet). But this was something that had gone unnoticed by our previous vets... meaning more $ for us, and more discomfort for our pet. Regarding the medication, we were instructed to call with an update after one week of administration. Again, with the bad parent thing, we actually failed to call until ... well... until we ran out of the prescription. But at that point, the doctor didn't guilt us. She personally hopped on a call with me to get an update and talk about next steps. We have an appointment scheduled for the gum tissue/teeth problems, and I hope that they'll show as much care with that as they have with the general stuff. read more

Dr Hoover was recommended by our friend's veterinarian. We are new to the area and would like to express our gratitude to the team at Westside Animal Hospital for the wonderful care they gave to our Russian blue kitty: Blue. We adopted him a few years ago, and as it turned out, he needed to have all of his teeth removed due to Juvenile Somatitis. We were very worried about him, as he has never been apart from us since we adopted him, and he is very nervous and easily frightened. We need not to have worried, Dr.Hoover's staff was Amazing! They took Great care of Blue, while keeping us informed every step of the way. We followed Dr. Hoover's instructions to the T. and our kitty is doing Fantastically Well ... Better than Ever!! He is literally healthier than he has Ever been, It was a wonderful experience; everything was done in a very safe COVID-19 free way and we can't say how happy we are and how grateful we are. Thanks Again Team Hoover... YOU ARE THE BEST!!! Gordon, Marilyn & Blue - Chapel Hill, NC read more

This is top quality vet service that we feel is simply user friendly in all respects. Great docs for our dog, friendly staff, and very service oriented. We are extremely pleased with Westside and will be happy to continue taking our dog there going forward. read more

Dr. Broussard is the best veterinarian I know! I trust her explicitly! I have had the pleasure of working with her even before she became a veterinarian and I know she is honest and straightforward! She only does what is best for you and your babies with no judgement! read more

We've been bringing our animals to Westside Animal hospital for about a couple years now and we've been pleased with the service. The staff has gotten to know us and our dogs, and they keep good records and help with reminders. I feel that we've gotten good advice about treatment options and have not been intentionally misled to more costly services. I've also been able to talk to the vets on the phone when discussing treatment which has impressed me. The main service that we have been using is the dental cleaning which is performed by Dr. Hoover. The teeth look nice and white after the treatment and hopefully it saves us a lot more money down the road. The only thing that kind of surprises me is their suggestion to try some alternative/holistic treatment such as acupuncture. Perhaps acupuncture would have worked in our case but it seems a little strange to mix that with more scientific methods. Maybe I shouldn't worry about that though... read more

I've had several negative experiences bringing my cats here. This most recent trip has convinced me to bring my cats elsewhere in Durham as I had a truly uncomfortable, anxious experience. The tech that was with us made a point to immediately remind me that my cats were flagged as aggressive and poorly behaved. She was flippant and ready to get the exam over with. I waited for longer than the time it took for both cats to have both of their exams. The tech and doctor were shaky and distant and the doctor (a new one for us) callously threw out issues without explaining them to me. In the past, Dr. Broussard has been warm with my cats and brought in catnip and wet food to down them down. Dr. Williams acted as though we were an inconvenience and I left the office feeling like I'd spent entirely too much for entirely too little. Will not be returning here. read more

I had a very positive experience here with my cat, an opinionated Maine coon who despises the vet and is usually very difficult. Everyone I interacted with--from the office staff to the vet tech to the doc herself--was professional and kind, and they clearly love the animals they serve. Although my cat wasn't perfect, they handled him very well and used minimally restrictive measures to efficiently complete the exam. Further, they had my budget in mind when ordering tests and studies. Everything was very transparent in terms of cost and risk/benefit. At the end of the visit, I received copies of lab results and the typed note the vet put into my cat's chart. I absolutely recommend this practice! read more

What a great experience! After moving from Chapel Hill to Durham I needed a closer vet. They seem to do ONLY what is necessary, which you can't say for every vet/dentist/whatever. Super sweet with the dog, and really thorough. Gave me the option of getting meds called in to Kroger or Walmart because they'd be cheaper- gotta love that!! Over all I'm glad I read the Yelp reviews and saved myself the hassle of looking around. read more

Both vets have been extremely kind, patient, and REASONABLE. I have had some of the best care for my three cats ever, and I have seen quite a few vets as I have moved a several times in the past few years. They will give good advice over the phone without insisting that you bring your pet in every single time, unless they truly think you need professional help. I can't say enough good things, except that I trust my babies (aka cats) with them. read more

There is no doubt that Dr. Hoover is a top-notch veterinary dentist, but he's also a top-notch person. Cooper is just another patient to most vets, but Dr. Hoover didn't treat him as such. Yes, I am THAT dog mom. My dog is the most precious pup to ever live (yup, I said that!). Dr. Hoover has compassion and kindness that goes beyond good bedside manner. He let me believe that my dog was the most precious pup ever and could tell that this surgery would be harder on me than Cooper. He called me during the surgery with an update, and allowed me to pick up Cooper immediately after the surgery. He knew recovery at home would be better for my high-stress dog than staying in his office all day. Dr. Hoover and his staff made this experience the best it could possibly be. Too bad he doesn't work on humans :) read more

My cat has been here twice to have his teeth pulled for reabsorptive leisions (sp). My only caveat would be that Dr. Hoover should have been more forceful during the first visit about getting all the cat's teeth pulled in a preventative way. He did present it as an option, but didn't convey that the cat's other teeth would inevitably deteriorate. Dental extraction is very expensive, $800 to $1,200 each time. Still, I think I am going to switch all my cat's care to this clinic next year. read more

I called around to several clinics to bring our cat Max in for a last minute appointment on a Saturday. Westside was the one that made time on a full day ("we can fit him in between appointments"), because it was quite urgent. They were so friendly and helpful, and so kind with our cat Max (who was definitely not kind in return). What I appreciated most was the vet sitting down with me and thoroughly discussing his situation with me, and carefully answering all my questions. I appreciate the care and kindness. Thank you - we'll definitely be back! read more

I don't understand how this place got so many good reviews. I usually go to New hope but try to find a closer place to get tick head removed from my dog's skin. I told the staff on the phone about it and was told to go to my regular vet without any further explanation. read more

I have been taking my dogs and cats to Westside for over 20 years now. I recently had a dog that had many chronic issues who just a few weeks ago had to be put down. The folks are Westside went so far beyond expectations and care so much for 'our' pets and the myriad of decisions that need to be made from the beginning of their lives as sweet pups or kitties to the end of life issues. There is no doubt in my mind that this process leading up to this final decision could not have been handled with as much understanding, compassion and grace as it was by Drs. Broussard and Hoover and their staff. If you are reading this trying to make a decision if Westside Animal Hospital is the place for you and your pets, do not hesitate for a moment more. They are the very best and I have had good experiences with vets in my years so I know excellence when I see (and feel) it.... read more

The vet was kind to my cat and friendly to me, but he was inconsiderate of my budget. He guilted me into getting expensive tests for my cat just in case her fatal condition was actually a curable condition even though she had none of the classic signs of the curable condition. He gave me false hope in exchange for my $150. read more

I just took my senior hyperthyroid (otherwise healthy) cat in to get his annual exam. The visit was a miracle for both me and the cat. Under Dr. Hoover's care the cat lay down on his side and permitted the exam and the blood drawing without meowing once. I have been taking the poor cat to a very bad veterinarian practice which blames all the cat's panic on the cat. I am glad to have found Westside. And it isn't any more expensive than the bad veterinarian practice. Also I felt respected by the staff, which seems to work together closely. read more

I have been taking my "kids" to Westside for 9 years and would never consider going any where else. The entire staff are very caring for both me and my animals. Dr. Hoover and Dr. Broussard are very thorough and have successfully been treating one of my dogs for chronic illnesses and she is controlled as well as possible. They do not hesitate to consult other doctors as necessary and refer appropriately. I know my animals are getting the best care possible. You cannot go wrong choosing them! read more

Doctor hoover is as professional and caring as they come. He really cares about animals (certainly as most veterinarians) but for some reason he and his staff really go above and beyond. Not cheap but often one gets what one pays for. I promise you will find everyone honest, professional, and caring at this facility. read more

I've put off this review because I don't like writing a negative one. However, I feel guilty not sharing my experience for others to be able to consider. I loved the vet I had before but I had to travel too far to see him. So, I gave a couple of years try at Westside. I was excited at Westside's welcome to me and my 3 little dogs but wary of their subtle "eye roll" comments and attitude at things about the vet I had left. Everything from record keeping to actual method of treatment. Lots of eye rolling between vet and vet techs and actual comments to me. They did get me to start questioning what kind of care I had been receiving. Well... about 2 years into being a client a Westside I could see I was headed for the poor house. My biggest red light for folks is watch out for Dr. Hoover's love affair with dentistry. He'll put braces on your dog if you let him. If you have deep pockets, go for it but the sales pressure was too much for me. I'd be living out of a cardboard box now if I hadn't switched to a better vet. Now I see again what great care my pets had before Westside. We are with another vet who knows my former vet and respects him. I'm not being encouraged into surgeries (not just dental) like at Westside. Also, medication was being sold to me a lot at Westside that I don't believe was needed. I just really, really feel that dollar signs were winning out over true concern for my dogs. I have a before and after comparison on this vet and feel very confidant in my assessment of Westside. read more