The service this year, 2025 has been completely unreliable. Pickups are made late in the evening or not at all. Trash should have been picked up yesterday the only pickup was recycle. The garbage is still at the curb and with the intense heat the smell is horrible. Macomb Township should definitely look for a different company to provide service. read more

Wish I could give no stars, horrible service and rude ignorant employees. All in all the most garbage, garbage pickup ever. Absolutely the worst. No explanation needed IYKYK. read more

unreal I ordered 2 trash bins over 3 months ago and still haven't recieved them. I call and call but they never answer the phone. I even leave a call back number but they never call back. WTF is wrong with this company. i have never had a problem dealing with GFL. read more

This is for priority waste and the 2 gentleman that picked up the trash on Burlington drive in Sterling Heights today 8/15/25. THANK YOU! You guys went above and beyond during this tough time I was facing and the world needs more people like you in it. read more

Ignore the 1 star bc they deserve 0. 4th time they missed just our house for trash on our street. They've missed our whole street about 9 times total now as well. You call and are on hold for 30 minutes for them to tell you they'll come today, well that's what you've told me the last two days and yet here we are with my can full of trash at the end of my driveway still. Hopefully our township fines them soon as well bc they are truly a trash company. read more

They missed pickups for whole weeks. Regular trash bins, and Compost pick up were out for over a week and the compost was out long enough to kill the lawn it was sitting on. I called them 3 times and was told they would send a truck to pick up and they did not. I could see once in a while this happening, but it was over 8 times in the past few months. I actually started documenting this by taking pictures of the trash still out 6 days after it was supposed to be taken. not just one home but whole blocks. read more

It could hardly be worse. they throw around the garbage cans, break them, steal them, and assume no responsibility. Half the trash remains in the bin. Their customer service is rude and will not help. Ridiculous bunch, from pick-up personnel to customer agents. I'd fire them if I could. zero stars!! read more

They empty 2 out of 3 cans left the third one they knocked down full and on its size. Why wasn't it emptied with the other 2.

This is the worst company I've ever worked with. We paid 500 dollars for a dumpster to be dropped off. It was a day late which made us waste labor help. Now it's been over a week late of them coming back to pick it up which has hindered us of getting another dumpster from a different company. Don't ever book anything through them. I've never left a yelp review in my life. That's how terrible they are, it compelled me to have to do this. read more

Awful to deal with. Refused to take our lawn bags 2 weeks in a row due to some dirt with the grass clippings. When called about it they stated they would put in a ticket about it. Never heard back from them. Second week they came by saw the bags and just drove past. Did not even stop. Called back again and they were very rude. read more

I have been calling and using your chat support since the first week in July, 2024. Because you have not normally picked-up on the schedule service day of Friday and there has been approximately 8-9 weeks of totally missed pick ups greater than 3-4 days. You did not picked Friday 08.23.2024, Friday 08.30.2024 and tomorrow will be Friday 09.06.2024 I know this is a holiday week but it will be 3 weeks this Friday! And I have called and spoken to 4-5 different Managers and sent about the same support tickets. Please no more messages about you are short with working trucks and I'm not asking for a credit. BUT DO NOT CHARGE me for WEEKS when you did not pick-up! And come get my waste container. read more

I live in Sterling Heights and we are using this company starting May 1, 2024. Their policies regarding the 1 container for refuse is in and of itself garbage. Not a fan, not happy about the switch Also recycling is actually more harmful for the planet, most recycled items can't be and are sent to a standard dump any way, There are now twice as many trucks on the roads polluting the atmosphere, twice as many process stations, etc.... This recycle bin thing is well,..... garbage too! read more

No stars but I had to select one to allow to post. They are terrible. Our garbage has been sitting at the curb for nearly 5 days. The whole sub and the two adjacent- no pickup in 80 degree weather. Unacceptable. read more

This company is horrible and that's being nice. We live in New baltimore they never pickup on time, they pass my house 5 to 6 times and they still don't pickup my trash on the scheduled day, customer service sucks never speak to a live person. Our city switched to this company to save money what a joke. Hope someone buys then out worth ever read more

Horrible and verging on criminal. I wish I could rate Priority Waste LLC lower than 1 star. Their pick-up service is horrible. Pick-up is not consistent, I never know if they are coming back later in the pick-up day or will come back the next day. Their trucks leak. Trash is often left scattered on lawn or street. Priority Waste's customer service is even worse. I never received a bill for 2025 and always paid annually is the past. I just received my first bill for 2025 with two months late fees attached. I tried to call and system automatically put me in a call back que. After a day and a half of no call back from Priority, I tried to call again and the system told me I was still in the call back que. About four hours after my second call, I received a call from Priority Waste Customer Service (should be called Customer NO Service). I explained that this was the first bill I received and should not have to pay late fees. I was told any amount not paid on current bill would be added to my Property Taxes. WHAT A SCAM!! I suspect this how they are passing a price increase. Horrible, Horrible, Horrible!!!! I have no recourse as Customer Service would not let me talk to anyone else and I can't find another number to call. read more

Priority Waste is TERRIBLE. Rude Customer Service Rep named Dave who wants to argue with you instead of resolving the situation. They are not picking up all my trash each week and they promise to come back out and get it and they do not! Hence another phone call! They are rude and you are in their phone system for hours! I've had to call over 10 times regarding one missed week, left in phone Hell listening to a song about loving trash over and over and over and over! Then they claim they will NOT issue a credit when they are not doing what I am paying for! No wonder they have a terrible rating! read more

terrible customer service!! I moved several months ago yet I'm still being charged for services I'm not using! I've tried to call and speak to someone but all it says is they have high call volume and if you don't select a call back the system hangs up on you!!! WTF?!?! I've requested call backs, sent messages and tried to "chat" with an agent online but that was no help at all!!! I want to cancel my service and pay the CORRECT amount for my bill but I can't even find an employee to speak to about this!!! do I have to go in person?? why don't they take customer concerns seriously??!! read more

Horrible company. Do NOT do business with them. They bought out our subdivision's trash collection contract from GFL effective 7/1. We're supposed to have weekly pickup. But today is 7/11 and they've refused to come out. The entire neighborhood's trash has been piled up on the street waiting to be picked up. Trash is blowing around, the smell is awful. But numerous calls to them have resulted in nothing. After being on hold for close to an hour, a "Norman" at Priority Waste gave our HOA a blow-off answer saying, "We'll get to it as soon as possible." That was 4 days ago. Abysmal company who refuses to honor the contract. We're already exploring new bids from alternative vendors. These people are utterly unreliable. Stay far away from them. read more

I was charge an NSF fee even though no funds ever came out of my account and the money was there. I tried to explain the software glitch their company had, but was told I was lucky because they usually charge 50.00 The representative also told me that even the company President would be unable to reverse the charge. Please bring back GFL! read more

I tried multiple times to contact Billing at Priority Service to obtain service at my address. I was kept on hold for ever, even around 8:30 AM. I emailed couple of times. No answers whatsoever. read more

Simply put.....The worlds worst rubbish service, ever! If you're part of a township or city pick up, my sympathies. If you're a stand alone customer, get out now. If you're looking at Priority, look elsewhere. You'll thank me later read more

Terrible. I would give zero stars. Switched from GFL to Priority in July 2024 and the driver told my husband they don't get out of the truck to pick up extra garbage bags that aren't in the bin. THAT'S NEW and varies by team because the driver in another area of Shelby got out of the truck and did it at my mothers house in Shelby Twp the next day. I called Priority and they never answer and it eventually hangs up. Online messaging service won't even load. Shelby Twp needs to correct this for it's taxpayers and find another vendor. read more

Priority Waste threw away my recycle bin. Tried contacting them 3 times by phone. Put on hold and no one answers. Left message on their contact form and no one answers.. Not a good experience read more

So far, Priority has done a decent job. A glass broke during the trash collection process, a young picked up the pieces that were large enough to pickup with his hands and disposed the broken glass. Why is that so important. #1, it helped someone not have a flat tire. #2, the gesture showed professionalism. #3, it always pays to do the right thing even when you think no one is watching. #4, its a senior community. Now, all I have to do is sweep the fine pieces of glass Thank you young man... read more

Still currently trying to send me bills for trash pickup. Never been a customer, none of my neighbors are customers, and cancelled GFL (May 2024) before Priority took over. Contacting them has been worthless. read more

I know this a new business for Clinton Township, but so many garbage guys are out picking up trash and I am afraid they may get hurt while doing it in the dark. Please do something about their safety. Happy to say the trash pickup is getting better. read more

Service is horrible, Drivers are picky about what they want to take. If they miss the bucket trash blows all over neighborhood. Billing errors and don't get me started on the automated phone system its a joke !!!! good luck if you need to contact them for ANY reason... Worst service for trash in my 20 years in my home. read more

Shelby Twp, MI - Since July of 2024 Priority has been our garbage pick -up. I never write reviews about companies but this one is horrible! I would not even give them one star but you can't write a review without it. I have had to call them on several occasions to come pick up the garbage, recycle and yard waste. They are constantly late and give you a standard answer "we're running behind." They don't answer the phone without a two hour delay/call back option. Not once have they answered my emails, yet they certainly expect payment for services not rendered. I was sorry to hear that GFL sold SE Michigan to them. At least GFL never missed a day and replaced bins if the drivers wrecked them without charge. Priority Waste get it together you have many unhappy customers. It's been a year since you took over garbage pick-up, so no more excuses. Start thinking of your customer base and not your lining your pockets for profit without taking care of business. read more

I called for help with making a payment on the website and failing 4 times in a row. They just make me feel like I am crazy and inept.

Recently, I learned that Priority Waste has acquired the contract for residential trash/recycling/yard waste from GFL for Oxford Township in July, 2024. Bad on GFL for not notifying their former customers. Just this week I learned from a trash truck driver (very nice fellow) that our pickup date changed from Friday to Tuesday, another unhappy surprise. Our recycling and compost bins have not been emptied for three weeks. In addition, we have 10 bags of leaves that have been awaiting pickup for 10 days. I have called Priority waste multiple times asking when these will be taken care of. I have very politely been told they are busy picking up Oxford yard waste. The third time I called, a Missed Trash Ticket was generated. It is now 10/31 and the bins and bags still have not been picked up. I was reading the Oxford Township Election Proposals and saw that No. 3 is for a Single Waste Hauler Ordinance...I was all for it until I read in the Oxford Leader that the proposed company, by providing the lowest bid, to be none other than Priority Waste. Now I will not give this a Yes vote, unless of course, my compost/recycling and leaf bags are picked up before November 5. read more

They never respond to E-mails no matter how many you send. If you call, they put you on hold forever.

This company practices with bad faith. My car was parked in the neighborhood street and their truck slammed into mine, totalling my car. It turns out the employee never reported it to Priority, and I had to myself. After several hours of being on hold, I was told that it was my fault for parking on the street, which I have parked there for 6 years with no issue, and that they would not compensate me for rental coverage. They did not have an ounce of urgency or empathy for my situation or any professionalism. They also told me to refrain from filing with their insurance, again sketchy and in bad faith. As soon as they found out I did, the "legal representative" told me there was no point in even taking action on their end whatsoever. She was incredibly condescending, blatantly rude, and did NOT handle the situation in good faith. Here I am carless, and having to file several claims on their behalf since they refuse to do so. If they ever damage your property, I suggest going directly to the police, obtaining their insurance information, and going from there since their customer service is useless. Avoiding insurance claims in a company of this size is highly concerning, and it appears to me that they damage property often and try to keep silent to avoid compensating for it. AGAIN, DO NOT USE their costumer service unless you enjoy being ridiculed and talked down to. read more

Several neighbors are having this issue. They don't pick up the recycled trash on the day they are assigned. You reach out to their customer service who state they will send someone out the next day and they never show up. Never had this issue with the previous provider. Whoever in Macomb MI government decided to use this provider needs to be fired. We are going to take our trash, put it in pick-up trucks, and throw it in the parking lot of Priority Waste. If they don't come get the trash we will bring it to them. Where is our refund for no services delivered? read more

We get charged full price for them to do half the job. By paying we agree to the terms and conditions of the contract... too bad THEY DON'T FOLLOW THE TERMS AND CONDITIONS! read more

Customer service is abysmal to say the least. Clinton township just took them on a waste management contract and they have been late for pickups,and caused numerous issues that need you as the customer to call to rectify. Upon calling we were on hold for nearly 4/5 hours without resolve. My hope is that this service gets better in the immediate future. read more

Trash hasn't been picked up in a month. This is the worst trash company I have ever worked with

When they came to Clinton Twp. My wife and I were at the building of there Head Quarters. We spoke to the mgr, and he said that if they got the Clinton Twp contract that it would change the way trash was picked up.Well it has they don,t pick it up like Rizzo and GFL did. Not Good. I know they have excuses !! BUT its getting worse NOT Better. Bad call on Clinton Twp. read more

they are terrible, hold times are ridiculously long. sent a late bill and never sent an invoice. can't register on the website without an invoice....that was never sent. finally got an invoice number and that still didn't allow me to register on the website to pay the bill. they claimed that the wait times are related to the switch from GFL, over a year ago. read more

If you want more trash and debris on he ground AFTER garbage collection then Priority is the company for you. I have pictures and videos of their lazy, shiftless workers doing the exact opposite of what Priority outlines in their so-called mission statement. I actually saw one of them throw a piece of garbage on the ground. They obviously have a very low bar for work ethic and intelligence when it comes to hiring. read more

They were horrible...and then got a little better...but my compost is still sitting there...and it gets wet and falls apart...they picked it up two weeks straight which was so exciting...but missed this week. Come get it please...uuuggghhh read more