trash pickup is great , but the buck pu sucks everytime you have to complaint before action is taken, this problem for over 2 yrs

Honestly, probably one of the most hated companies in Metro Detroit. Between missed pick ups, deceptive billing practices, property damage, claim denials, and horrendous customer service on top of it all, I can't think of anything positive to say about Priority Waste. They publicly apologize blaming weather and excess yard debris on missed pick ups. I call BS, they miss pick ups all the time....this isn't just a single week issue.... This is an all year issue. So much so, I have a missed pickup complaint saved in my notes so I can copy/paste/submit. They also have a complicated billing/payment processing system where you accrue late fees that they downright refuse to waive. They don't make it easy to pay quarterly. Their drivers have hit my recycling can, knocked it over and left the debris all over my yard. Also, I have seen them throw my recycling in the garbage and I watch them like a hawk. It's difficult to get in touch with a real person on the phone and the wait times are long. Their recycling truck took my reselling package that was placed next to my mailbox with a note for USPS pickup. My recycling can is no where near my mailbox and had already been collected that day. I chased the truck down, miraculously no damage to my item aside from the box being crushed. I had to go out and purchase a new box due to their negligence, cancel and repurchase a new shipping label, and repackage an already difficult to pack item. They refused to pay for the new packaging after they crushed mine. I'd give Priority Waste no stars if I could! Avoid, Avoid, Avoid! read more

we had to change service from Waste Management to Priority. It is much cheaper but it's been almost a month and still haven't gotten my receptacle. So we have had to leave the trash on the grass with nothing to put the trash in! So irritating. read more

Throw bins that has broken my lid. Can't get a hold of anyone on line to make payment. Auto pay doesn't recognize me. Can't get call back or I'm on hold forever being told by message system that the hold is 6 minutes. This never changes. So frustrating!!! read more

worst company ever! I out out a big box from a bed. it's still on my curb. being over 70 o can't break that box up! what the heck ? read more

2 weeks my trash was FINALLY picked up on Saturday. My pick up day is on Tuesday. Last week compost was NEVER picked up. Same 2 containers are still at curb with 2 more compost cans added. THEY SUCK!!!!!!! read more

This company frequently speeds past my house and misses my pick up. I tried to wave them down but they did not stop. I tried reporting on line from 8:45 - 4;00 as every other house in my neighborhood was picked up except mine. They even came back and picked up all my neighbors. I also tried calling many times they never picked up until shortly before they closed. Even when I spoke to someone I was not given a definitive answer. It rained last night, I finally dragged my full garbage can back. I was unable to resolve the problem with the company. I've lived at this home for 30 years and our township picks who we use. After numerous companies over 30 years this is the least interested in customer service. read more

As of mid November 2024, things have been going better, overall. Trash and recycling are consistently being picked up on the scheduled day on the major road where I live. My community is contracted exclusively with them for a certain time period. I would want my community to look at other companies that will not charge such unreasonably high penalty fees to the customer in their service agreement. read more

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4 times this year I have had missed pickups, or they have skipped my house. You call them for service to find out what happened, and it takes hours to days to get a response. Someone really needs to have a sit down with the owners and get them of track so they can hopefully figure out something. I will be at our city meeting with a group of others to get them to change trash companies as all the previous companies were hundreds of times better. read more

Dropping containers and breaking on a regular basis. When emptying container, garbage is falling on ground when other companies didnt have this problem. read more

Horrible customer service. Reported heavily damaged 95gal bin top, cracked in half, via their website on July 8th, 2025. Email reply said they would be in touch in a "few days". As of today August 1st no one has responded. A secondary report was submitted via website, and numerous phone calls have been placed, but zero reply's. None, no call backs, no emails, no updates, nothing. When you call you wait, and wait, then when someone answers they say they are putting you back on a short hold, but instead they recycle you back into the queue. On one call I was given an estimated wait time of 1 hour and 28 minutes. No joke. I've had better experiances dealing with phone scammers than this company. And don't even try the call-back thing, doesn't happen. read more

Giving one star seems like too much. This company made us call for weeks to get our trash picked up and it is not easy to get a hold of them. We canceled and switched to a trash company that is amazing and just realized we are still getting billed, went to call and now can't get a hold of anyone. Beware!! read more

They don't seem to know what they're doing. Two days after the holiday pickup schedule and no garbage trucks in sight. How did they ever get a co tract? read more

these guys are extortioners like the mob. I ended up with them when my trash provider sold the company to priority. After a couple years of poor billing riddled with problems I decided to quit and go to another provider. I was all paid up. when I canceled they came back and charged me $150 for a cancellation fee, 1.5 times a quarterly bill saying I didn't give them a 3 month notice. I never saw or signed up for these guys. they said when I paid I was acting their terms. I found it hidden on their websit, honestly it's BS. these guys are crooks for sure, stay away. read more

Worst possible service. Misses pickup all the time and also failed to cancel our service on their end (after hours on hold) when we switched to company that actually picks up our trash for half the price. Absolute embarrassment of a company. Run away. read more

Horrible service. I was never a customer of GFL or priority and was sent a bill for 6 months of service which was in October 2025, and I called priority to inform the customer service . I also sent an email regarding the issue and I did receive an email stating the email was received. I never received another email stating the issue was resolved. In January 2026 I received another bill for service. I called the customer service again and the process was for priority would give me a call back. I did receive a call back but it went straight to voicemail before I was aware of the call. I did go on the website and chat with an AI and was instructed to email the billing office which I did on Monday and as of Thursday no response. I did call again and finally on Wednesday morning at 8am received a phone call from a human being and after being on hold for 15 minutes I was told the issue was resolved and balance was 0. I have made 4-5 phone call and an email to address the issue. I believe priority was using software on return ph calls that would go straight to voicemail bc there was 2 voicemail left and I had my phone on me and my phone didn't ring. I believe this has been resolved but it took several attempts on my part to do so. If I could I would give priority a 0, but it is 1-5 so it's a 1 star rating read more

Very rude drivers. They block of the street and don't care how many cars are backed up. I once waited 5 minutes before just turning around as their driver fiddled with the disposal mechanism. Tried reporting it but they left me on hold for 35 minutes so I just hung up read more

Priority waste is a joke. Their drivers have ruined 2 of my cans. When I call to get help with the issue all they can say is to email them about it and then they never return a call or an email. So when u call back about this issue they are telling me I have to pay for a new can. Why would I pay for something their driver broke. Company is a joke!! read more

The first 20 years i lived in my home i never had any problem whatsoever with garbage pick up. Ever since we switched to priority waste, something is not picked up at my house on a regular basis. Not happy with the service. read more

The billing statements are confusing, with random charges that nobody can properly explain when you call, and you're constantly second-guessing whether you're getting ripped off or if this is just how waste management companies operate. It's not like they're terrible - your trash does get picked up most of the time, and when everything goes smoothly you forget they exist, which is what you want from a garbage service - but when things go wrong, and they do go wrong more often than they should, you're left feeling like you're paying good money for a company that treats you like an inconvenience rather than a customer. read more

They pick up every Wednesday by 10am. The guys are friendly and very helpful. I've had to call twice over GFL billing errors that they passed on to Priority. Both times I was not even on hold 10 seconds. I've rented a dumpster from them before and will be again next week! I just love Priority! Their pricing and customer service are top notch! read more

4 weeks ago, the wheel and axel on our 95 gal recycling bin was damaged. With 5 phone calls and promise no resolution. Extremely poor responsiveness. Offered to buy new one less repair cost. Response certainly not possible. Unhappy Senior in Bloomfield Twp read more

This company has been jacking me around since February. There employee emptied my garbage and as a result the top cover came off and was sucked into the truck's garbage bin. I submitted an incident report immediately. First they had to look at camera footage. Then new carts were on back order and I was on the list. Then a crew was going to come in and see if it can be fixed. I live in Washington Twp. I'm going to City Hall and lodging my complaint. read more

A long Story, full of disappointment and lack of professionalism. The summary: In the summer of 2024 I ordered a new trash bin from the Priority Webpage. After 2 months without having the bin delivered, I called and was told they were running late, I waited another month. In September I called to get the operation cancelled. I was told it would be cancelled and my money returned under my original form of payment, after weeks of that didn't happening I contacted my credit card company and disputed the charge ( 135.68 usd). On my next billing priority is still charging me for a trash bin that was never delivered. I contacted them several times via phone and with their website. Explained the situation multiple times, to multiple people from their customer service team. They always said they would need to review it with their management. Nothing happened. They keep asking for the money of a product they never delivered. read more

We live in Northville Township and since Priority Waste took over trash collection matters, the service is beyond horrible. A one star rating is still too generous. I don't know who or what is their "priority", but it obviously is not their customers. read more

we paid for trash pick up (6months) and the day they were supposed to come, they were "behind". We called to check and they said they were just running behind but still coming.... that was Tuesday. It is now FRIDAY, we have called on 3 different occ and tried to leave messages and mever get a call back when they are "looking into it". They have 0 communication!! Dont bother with this place, there's a reason they have less than a 2 on reviews. I guess we'll have to try again Monday, for a REFUND! I wish we could give half stars or zeros. read more

Priority Waste recently acquired (July 1st) our trash collection service here in Scio Township (Ann Arbor) when they purchased GFL. Since that acquisition, we have had not had our trash collected. Our recycling was collected once. There has been ZERO communication from the company and when we call the company to ask about service we either get placed on continual hold or disconnected. The company claims that several of the trucks they purchased GFL are broken down and require service and maintenance. I don't buy it. GFL was our service provider for the past several years and never had a problem with their service and the trucks were always running on time and smoothly. I call BS on their excuses. GET YOUR POOP IN A GROOP PRIORITY WASTE! read more

Service and value - they are very reliable - a missed pick up here and there but overall very good.

So tired of calling and having to wait 24 hours for a call back. Horrible customer service

They frequently miss pick ups. Phone calls are literally torture. You are placed on hold while some awful music blasts in your ear. I mean it. It is some lyrics about "I love my trash...!" It is disturbing! They do not return your call as promised. Their website is is so bad they do not even recognize the city of 800,000 people that I live in. These clowns are as bad as GFL only worse. I hope you are able to find another company because you don't want these jokers. read more

If I could put a 0 on rating my experience I would. That was not a choice. Having experienced problems for over a year when they took over the contract. Nothing was picked up again yesterday. The animals got into the trash bag overnight and some of the contents are on the dirt road (I live in the country). After trying all of the names and numbers, messages left, and online requests made, Priority finally picked yard waste, recyclables, and trash were picked up. Unfortunately, there is trash on the road had fallen out. I refuse to pick it up. If they had picked it up on time, I wouldn't have to. I called them again and told them they had to pick it up. It was their fault. I have spent half a day with this problem. I have more important things to do than being on hold most of the day. This is getting ridiculous. All anyone gets is excuses. I am done with that. read more

You are a horrible trash removal company!! YOU DON'T PICK UP!!!!! My trash has been sitting in front of my house since Sunday night for my pick up on Monday! It is now Friday and its still there!!! I've sent emails, talked to Lindaay, Heather and Mike who all guaranteed it would be picked up. THEY ALL LIED!!!! You all are useless workers!!! From the office personnel to the guys on the trucks!!! Horrible!! read more

3 weeks of not picking up our trash. Everyone on the blocks cans are overflowing and animals are getting into it. It stinks and is becoming a health problem. read more

After 40 plus years in Chesterfield this was the first time I called the township to complain about this trash company. I have Never complained about Any company, or service before. This company is inconsistent and many times my garbage is still in the street the next day. I had to drag my FULL trash can back into the garage this week. I tried to call Priority with a TWO HOUR wait, three times! They called me back, and then hung-UP! Didn't call me back. I hope we can vote to kick them to the curb... read more

Ever since this HORRIBLE company picked up the contract our streets and yards are littered with garbage they let blow all around nearly every week. 9 times out of 10 they don't pick up all three: trash, recycling, or compost/yard bags or combination of the sorts weekly. Their workers smoke and look like trash themselves...they even break bins and I'm supposed to get the truck #, what time of day, and take pictures of the broken items and then email them through some horrible form that doesn't work for them to CONSIDER processing my claim?! I don't think so...absolutely HORRIBLE service and even worse customer service, what a joke of a company! Help!!!!! read more

This is the worst company I have ever dealt with! Trash was left on my front yard for a week, and every time you try and call it's a 4 hour wait. They will not adjust your bill for not doing their job, and the township does nothing. We are stuck paying this POS company regardless if they do their job or not!!! NO SERVICE, NO QUALITY, NO VALUE. TOTAL CRAP. Can't give 0 stars. read more

Disappointed with Priority Waste, had two extra bags next to my waste can and they didn't take it. Everybody is spring cleaning and has extra waste this time of year. So far I give them an "E." read more

Dumping recyclables into garbage truck! This is the fourth time that I have witnessed this and called both priority and township office! The materials that I put in to be recycled are easily recyclable! Glass and cans, and papers! I do not want this stuff going into a landfill! Also, I am tired of taking my dog for a walk after priority has picked up, the amount of garbage and litter that has either missed the truck or flown out is appalling! It is not my job to pick up after them but my neighborhood is where I live and I don't like it being "trashed "! The people that they hire don't give a darn! Management doesn't give a darn! The word I used wasn't darn! No one cares about the job they do! read more

Trucks are speeding well above the 25mph speed limit on neighborhood streets. When I shouted to slow down as the truck sped west, the driver came back driving east and took the opportunity to blow his horn long and loud at me. Near a local grocery store with adults kids crossing the street. I plan to lodge a complaint with the city and the company. read more

They missed picking up my trash again! Called them 4 times and e mailed them twice. My trash can is still in the street. pick up wad supposed to be 5 days ago! Priority garbage. read more