Started out my adventure dropping off 3 packages and turns out 2 of the shipping labels were not…read moreall labeled right from Amazon.. Gentleman who helped was great but found out when back to work that there was a label not accounted for which would have cost me $250 if not returned correctly.. I called and talked to another gal who went crawling through the mass pile of boxes trying to locate the messed up labeling (my fault not anyone there). She took my name and number said when she located them she'd call me back...In which she did 5-10 minutes later. After getting ahold of Amazon to correct the shipping labels i texted the managers private phone with correct info and label identification as to what goes on which package. She took care of it while still running the store with a pile of people coming in. Cant say enough about the above and beyond assistance they provided for me today. Every one of them I had a wonderful interaction with. If there was 10 stars it wouldn't be enough, this kind of customer service is unheard of these days.. Thank you!!! Todd T

Needed to drop off my Old Navy returns at the UPS store. There is a self serv kiosk for returns…read morewith return labels but the kiosk said the 'Happy Returns' had to be done with an associate. ( Returns of Old Navy/Gap/Banana Republic) Stood in a somewhat long line, but it went fast, the associates were quick to get everyone thru. Nice space in a strip mall off of Hwy 65 and 125th/Main street exit. Plenty of parking. They have a copy machine and items for purchase such as sharpies/markers, padding, envelopes, packing tape, etc A convenient place for returns and any office supplies needed.

Britney was really helpful and kind when I came in today to do a return and have some documents…read morenotarized :)

The level of service here is top notch. especially considering the sheer volume of packages. Ive…read moreseen them take excellent care of unprepared and under informed customers with grace and kindness. keep up the great work.

I had never sent anything overnight. JT was awesome with pricing & getting me through the process…read more Welcoming. Thanks, JT!

Staff are very friendly and helpful even though I am returning a bunch of little packages.read more

This is the worst UPS store I've ever been to. Everyone there always seems to have a bad attitude,…read moreespecially the older lady who works weekday mornings. The first time I went, she told me I needed to have the label printed. I came back with the label printed, and then she said I needed a box that didn't have the product on it, even though it was the original box the item came in. I ended up spending $20 on a new box, and then she charged me $1 just to tape it. The second time I went in was also for a return. This time I came prepared with a plain box and a printed label, and they told me the box "wasn't sturdy enough" for them to ship. What does that even mean? A box is a box. I ended up going to a different UPS store, and they shipped it with no issues.

Well it's Saturday at 9AM. Store is not open. No signs of life. Now 9:30AM. Still not open. I…read morethink the other poor reviews of this location apparently are spot on. Poor customer service. If this is corporate someone needs to check this out. If individually owned they need to figure out how to be open at stated hours. Either way poor service.

Service was very rushed and rude. I arrived at 8:59AM for my notary appointment at 9:00AM. The guy…read moreworking at the counter appeared frustrated with me for simply showing up to my appointment and said I would have to wait because he can only do so much when he's the only person scheduled and his colleague didn't show up until later in the morning (that's a management problem, not a customer problem). There was only one person who had entered after me with a package. I agreed to wait until he helped the person who came in after me since he seemed so frazzled. I ended up waiting for him to help three people who came in after me to send a package, print, and some other random task. The guy who came in with the random task was a man with a thick Spanish accent--and the UPS worker was so rude to him. Again, with apparently no customer service skills yelled at the guy that he was wasting his time, which he doesn't have time to waste, and that he wished the guy would have told him what he needed sooner. It honestly made me so uncomfortable and I only stayed because I couldn't make an appointment elsewhere. The notary was $5 but definitely not worth the UPS-created stress. 10/10 would not recommend coming to this location.

Many years ago I got a UPS box for business because I was working out of my home and didn't need…read morecustomers to know where I lived. Since that time, it has become very important for receiving packages because there's too many porch pirates out in the community. So all of my packages go to this UPS store. All the people who have worked here have been very very nice. The last owner and the current owner not only are good business people, but they must be good employers because they keep their employees for quite some time. It's fun to watch the new employees learning all of the wonderful skills that come with working at UPS. I really enjoy talking with the people at this UPS store. They are very helpful. I watch them deal with some pretty difficult orders and people and they have excellent customer service skills. I highly recommend this UPS store.

I come in here to get documents printed. Their printers are amazing! The paper is ultra white,…read morethick, and high quality. The ink they use is also very nice and the final product looks very professional.

This is one of the newer stores so it has a different layout than several of the other locations…read more The store is clean, the staff is helpful, and you can expect to find just about any office supply item you might possibly need. If you need something that isn't carried in-store, most likely they can custom order it for you (usually at no additional charge.)

THIS BUSINESS HAS MOVED!!!…read more The new location is: 14115 Lincoln Street NE, Suite #500, Ham Lake, MN - 55304.

After having two professional moving companies give me an estimate for an out-of-state move I…read moretalked to Steve E. of Pakmail in Blaine, MN. The pro's came and looked at my stuff, made a bunch of notes on their iPad, and sent me a nice proposal via email; their estimates of weight were within 200 lbs. of one another, and the bottom lines were separated by a mere $25. When Steve came in I showed him the exact same items, and he took a notepad and pencil and made some notes and told me he would get back to me in a day or two. His 'estimate' of the weight (and, thus, the cost to ship) was vastly incorrect - 4,600 lbs. vs. 7,400 lbs. from the other two companies. Naturally, his price was considerably lower. When moving day came he showed up, along with three movers. The three "movers" were 17-18 kids, two of which he didn't seem to have ever met before. His regular employee was the third, and the kid was a good worker. The other two were friends of his, and they were smaller than my wife. We have some heavy stuff but Steve said they'd be able to manage. When the 26' truck was getting full but a number of our items were still in the house Steve said "You have a lot of stuff! I'm gonna have to drop this stuff off at my warehouse and come back for the rest. This is going to cost more than I estimated." Great - more expense due to his 1950s way of calculating the weight of my stuff. When the cost came in after he had weighed everything it was right in-line with where the other two companies we were at from a weight standpoint, but his price was higher. After giving him my two cents he ended up dropping the price by over $1,000 (magic, huh??). The shipping portion didn't quite go the way I expected - a couple days early with no phone call until the day they wanted to deliver my items. I wasn't going to be to Phoenix for another week. :/ Everything got moved into the house/garage but there were at least ten items that were scratched or punctured/ripped in the process so I had to make an insurance claim against the corporate office, which refunded my $1,400 after I got estimates to fix the things that were compromised. In no way did I expect everything to go perfect, but I at least like to think that people will keep their word. Steve was helpful up to a point, then he stopped being helpful and responses were delayed or didn't come at all (via email). If you need to have a set of tools shipped across town I say go for it. But if you have items of value or want a favorable experience I wouldn't recommend Pakmail.

Great Service! Excellent quality. I have a long history with John Roberts Co. The sales staff has…read morealways been excellent.

John Roberts has a professional team that has helped transform the printing industry in the…read moreMidwest. They are efficient and experts in the print arena.

Was quoted a $13 shipment by Speedee's website. Had the package dropped off here, charge went up to…read more$40! It's cheaper to have speedee pickup from my house than ship from a collection point. Called this location and the guy that answered the phone was pretty rude and generally doesn't want to talk to customers. Never using mailbox express again.

Don't take anything here to ship. We had an international DHL return shipment prepared and dropped…read moreit off. They removed the customs invoice and then returned it to us because it didn't have an invoice. That invoice was in a clear plastic pouch. The return shipping label was clearly placed on the package. He just had to scan the label and put it on the truck. I don't know why he opened the customs invoice and removed it. It was clearly labeled. Now we have to contact the company and ask for another customs invoice and shipping label. More work for us when it wasn't necessary. I will never visit here again for anything.

I can't believe I waited in line for 20 minutes to get waited on …read more. 2 people behind the desk .. two customers in the store ... It took 2 people to help person even thought The sales associate was knowledgeable the other sales associate stood to Listen her !! Didn't even ask me what I needed . She walked In the back room and had to be called to resume her job . No apology nothing .. Absolutely terrible customer service !!

Got the 20minutes before express cutoff and two people including Jade, could not get my one item…read moreout in time. I even have an account and am at FedEx everyday. Loyalty not appreciated!