I was a bit wary about this place when I first saw the reviews but due to this shop being the closest to me, I had to choose it and bring my car here. Dropping it off was easy. Front desk asked for the insurance I was under then had me sign a paper for agreements and such. After those two things were done, I gave her my key and went on with my day. Whole ordeal went for a total of, I want to say, 10-15 minutes. After a few days, I got an email entailing the estimate. All was fair but I noticed they decided to replace my entire headlight even though I checked my car beforehand and the headlight was totally okay, no scratches or cracks. I was a bit upset about an extra $750 added to the estimate but oh well. I noticed a few of the reviews complained about a long wait so I called a few reasonable times for updates. Dropped off my car on Sep. 2, got it back Sep. 12. Went to go pick up my car, paid my deductible, and left that place in under 10 minutes. I'm overall satisfied with this place honestly. It was clean, everyone was polite, and while this area did seem ghetto, I said F it and just prayed to God that my car would be fine. read more

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Attitude young front desk person. NOBODY told me to go to Chesapeake. I stop In person at Norfolk and made my appointment Norfolk. And the attitude person calls me after having my car 7 hours and they needed the estimate. Didn't do anything on my car. You all need update training. AAA email the estimate to me and Norfolk. Chesapeake did a better job. read more

I came in this morning after hitting a curb and ripping the fender liner out of my car. I walked in distressed on my way into to work, and Caden along with another technician quickly jumped in to help. They got it all fixed and sent me on my way. Very happy I came here after 2 other shops near here told me it would be expensive to fix, despite it just needing a few screws. read more

Had my truck repaired before they were bought out, and the work was good. This time the work was cheaper than Maaco in quality and workmanship. had to return multiple times for work that was not completed of half completed. Now that I look at things more closely. There was a part, I guess that lost while working on it, and the used glue instead of replacing the missing piece. also left a bunch of painter's tape all under the door panel. I will never go back to them again or recommend them. I have notified my insurance company how dissatisfied I am. No place should be this shady in their work. read more

A BUNCH OF LYING THIEVES... don't go here. You can get the guy on the corner to fix your car. They stole my DIE HARD battery out of my car and replaced it with a cheaper battery. They were only supposed to be fixing the interior of the car. They claimed the car would not start and it would not take a jump. I drove the car into the shop and they drove the car out of the bay. After stealing the battery they claimed they did not have pictures of my new battery, yet they had several picutres of everything else. Not only that, they claimed they threw my brand new DIE HARD battery away. They also charged my insurance company for the cheap battery they put in. They even played the Black card, by sending out a young Black lady to discuss with me how they stole my battery. This place sucks, the worst business I have ever dealt with in 50 years. They get no stars but I have to put a star here to get this review posted. read more

No accountability for work. Insurance work was done in March and April and has since come undone and fell off the car. Took it in and the service rep Dominic looked at the car, agreed with the failed work and said he would get back to me. He never got back to me and my repeated attempts to call and leave a voice mail has no received a response. Even Geico, the original insurer, has not received a response. Seek other vendors for your automotive body work read more

Horrible service. Stole camera out my vehicle then lied about it. Also security cameras don't work and they have holes in there fence and they don't lock vehicles up. Worst priority center out there. Manager should be fired. He was unprofessional and seem he was in over his head. Could easeasily be replaced with someone cheaper and more professional. read more

Weekday afternoon appointment with the in-house Geico adjuster, setup when their client damaged my (parked) car. Good signage, plenty of parking spaces in the front lot with easy points of entry/exit from a very busy street. Hours posted clearly on glass doors with a conveniently placed early bird/after hours drop box. Entered to a "ticker tape parade" of NOTHING. No one greeted me or offered to assist me. I swear I saw the person behind the counter dart down the hallway. While in limbo, the waiting area was observed to mimic a Red Roof Inn lobby, sporting decent lighting, a hodgepodge of chairs, magazines, a TV, water dispenser and C grade coffee. Receptionist (reluctantly) returned and I eventually met up with Cassie H, Geico adjuster. She shook my hand and invited me outside to show her my car. As we walked around the vehicle in August's full sun, she was fixed on her iPad but semi-entertained my questions. Though politely friendly, she represented a company that preserves a profit margin by paying out as little as possible. I pointed out some areas of concern beyond what she had noted but seemingly to no avail. We returned inside after about 20 minutes; 5 minutes later, she presented me with a print out of the estimate along with a check for payment. She did increase the initial amount based on 1 of the 3 items of concern; she also mentioned if I had any questions or issues beyond what was provided, my repair shop of choice could contact Geico directly to submit for differences. I can't vouch for their body work but, be mindful that the shop receptionist could disappear if seeing her (your) shadow. Cassie, though friendly, definitely protected her companies bottom line. read more

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Priority Collision Center has had our car for 3 weeks for a little fender bender . They're charging us $2,000 more than they estimated it would be. With the insurance company , we had to jump through many hoops to get that much more money . After getting them the additional amount , they now have the car for another week and still don't have the parts . It's a Toyota Prius . The dealership is Toyota ! Why can't they get a part in a freaking week ?? This Collision Center is the absolute worst Collision Center I have ever worked with . Absolutely do not use this Collision Center . They suck !!! If I could get it a -5 , I would !!! read more

I honestly don't get why there's bad reviews. I was skeptical taking my car to get repaired here but after getting my car done,I was amazed by the work they have done. Shoutout to Alex for being super helpful and keeping me updated the whole time. I highly recommend this place. read more

I highly recommend this body shop. I just picked up my car and it looks as good as the day I bought it new. The personnel I came into contact with were professional, the work was done in a timely manner and I am extremely picky when it comes to my car and was extremely happy with the result. read more

DO NOT BRING YOUR VEHICLE HERE! STAY AWAY! I brought my truck in for some scratches I had on my rear bumper from an accident where someone hit me from behind. This Priority Collision was suggested by the insurance company. When I brought the truck in they told me it was going to take at least 2 weeks. It actually took them a week to do it. Which I was more than glad about because I did not want to be without my truck for too long. When I went to get my truck I thought, ok they did a good job. I am driving around, made a few stops before I went home, and hit my key fob each time to lock and unlock it. I wasn't really paying attention to it until I got home--my key fob and locks are not working. I tried the fob again and my door locks are not locking. I used my spare key fob and it was not working either. So it is not the battery. This truck is a 2021 Chevrolet Colorado, the battery shouldn't be drained already. My wife owns a 2016 Kia Soul and she has yet to replace the batteries on her fob. In addition, every time I have to open the door I get four quick horns and then if I don't hit the key fob the alarm goes off. On top of that the buttons that are inside the truck do not work. So I called Priority Collision in Norfolk and told them I was bringing the truck back in. The person that was "helping" me, Michelle, told me that she does not know what the problem is. That all they did is replace the bumper. I told them that they did something because my truck is new. I only had it a year and even before I brought it in the locks were working just fine. When I brought the truck in and got it back that is when the troubles started. So you tell me, what am I supposed to do? She just kept on telling me there was nothing she or the company can do. Which is pretty crappy. This company takes $38,000 vehicle and messed something up within it but they do not take responsibility for it? Did not bother to check it or anything. Eventually I left because all I was doing was arguing back and forth. I called the insurance company and they said to just bring it in to Chevrolet Priority. I am hesitant but it sure sounds fishy to me. These people are truly incompetent. Do not go to them because if they did this to me they will do it to you. read more

My brand new 2024 Lexus RX350h was rear ended driving home from the dealership. Wanting to have the repairs done to Lexus standards, I took the car to Priority. It took over 3 months to get the car back. During this time I had little to no communications from them as to progress, the delays, explanations or a date to pick up the car. I called several times, left messages but never got a return call. Generic, automated text messages were sent occasionally only to be cancelled due to misinformation. I asked about restitution for the poor service, even suggesting that a set of floor mats would be an adequate compensation. I called to inquire about that and again, never received a response. A set of floor mats would have been a relatively inexpensive way for them to make amends to an unhappy customer but they chose not to. What is really sad is that Priority has a monopoly on the Lexus market here so I am stuck with them for any care for my car. Oh and the paint job has bubbles in it! read more

Do not do business here! My truck was in their possession for over a month in a half for minor damage and when it was finally returned I had more issues than when I dropped it off. When asked to repair the damage they caused I was told that because I could not provide proof that they damaged it they would do nothing about it. Then they had the audacity to try to set up repairs at my expense. This is an awful company that should be ran out of busines! read more

Repair Quality I am EXTREMELY disappointed in the customer service at this facility. When I initially came to pick up my car, it was making a noise. I was told by Mike, to just "take it home and let it sit for the weekend" and the noise should hopefully go away. I advised him that I was going out of town and did not feel comfortable taking the car. I wanted to make sure that it was fixed. So after A LOT of coaxing and prodding, he reluctantly agreed to keep the car and take the car to the jeep dealer to have them look at it. Mind you I was already told that this was going to be done, since they had kept the car a few extra days, because when they initially turned the air-conditioning on, it was not blowing cold air and they could not figure out why After that, when I picked the car up, right before closing, I found out that the driver side door had been overextended and broken to where it wouldn't stay open and that the AC was still making a clicking/hissing sound off and on. I called immediately the next morning and was told by the receptionist that what had been done to my car didn't have anything to do with the door and that I will get a call back from Mike. Needless to say, I did not get a call back I waited all day and then all day the next. I drove up there at the end of the second day, and was told that Mike was gone for the day. His partner Lowell agreed to take a look at the door and listen to the AC. He agreed that the the AC should not be hissing and clicking like that and it may possibly due to not enough Freon. He also looked at the door and recommended that I wait till Monday and Mike would give me a call about fixing it. Needless to say, again no call from Mike. So I drive up there on Tuesday. Mike comes out does not even listen to the AC and proceeds to tell me that I would need to take the car for diagnostics and that if it was something it would be covered by the insurance company however, if not, I would have to pay the diagnostic fee. Keep in mind he is still responsible for all of the diagnostics and making sure everything works properly. He also told me that nothing had been done to the door that it had probably been overextended. I explained it was not that way when I dropped the car off, he simply shrugged and said there was nothing he would do and that the insurance company was not going to fix it. I explained that it wasn't the insurance company's fault that it was somebody at his company he still just shrugged and said that there was nothing he would do to help. So now I have a heavy Jeep door that won't stay open, which is great for your legs when you're trying to get in and out of the car AND an AC that every 2 to 3 minutes hisses and clicks, with no help from the people that were supposed to help fix my car. All I can say is that I will never use this company again and I warn others to AVOID THIS PLACE!!!!! read more

My car was hit in a parking lot while I was at my sons tball practice and the lady's insurance contacted me with a list of body shops & Priority Collision was the closest one to me. Way back in January I had scheduled a state inspection and oil change through the dealership I bought my car from (not priority) because they offer these services for free to their customers. The earliest I could get in was May 18th. Last Thursday. The body shop said they'd have my car ready Wednesday, May 17th. I informed them of my appointment and that I know it's going to be a close call but I'd really appreciate it if they keep it in mind. I also mentioned that of course I could get a state inspection anywhere any day, same with oil change, but if I keep my appointment I'll get it for free. Wednesday comes. It's nearing the end of the business day and I haven't heard from the body shop so I called them. They told me my car wouldn't be ready until tomorrow, Thursday. But that they would bring my car in to the appointment for me. I was floored by this customer service. Very appreciative. I mean, what an offer right?! I thanked them and give them the name of dealership my appointment is at & the timeframe for drop off. Thursday morning I call down to my dealership to make sure they made it to the appointment. Nope. No car. I had missed my appointment. I called Priority to see what's going on... they told me it's fine, once they're done with my car they will get the inspection and oil change. I pushed back & said no, it took me months to get this appointment and there's no way you're just going to be able to slip in for these services and their next appointment isn't until August... Lady on the phone tells me not to worry because they have their own dealership they can get in any time for the services I needed - the way she said it sounded a lot like this had been the plan the whole time but if that's the case why would I have provided my dealerships location and time of my appointmen? Ok. I'm starting to get a little worried but still, they offer to help me out and the manager even told me they "will take care of me, no problem at all." And that my car will be ready today (Thursday), they just needed to do some paint touch up. I never got a call Thursday that my car was ready. I waited all day Friday until close to 4pm and decided to call. He tells me they still need to reassemble my vehicle now and he has techs coming in over the weekend to finish it. He reassures me by Monday my car will be fixed, inspected, oiled & ready for pick up. I'm still being understanding because they did offer to go out of their way to help me, so yea a few extra days in the shop I can handle. I get a text Monday morning that my car is ready with a bill attached for $96.95. I called to see if there was some mistake. The same manager I spoke with, Mike, seemed annoyed while explaining to me that oil changes and inspections aren't free. I explained to him why I had absolutely no idea I would be charged considering you offered to "take care of" me "no problem" and how many times I highlighted the importance of my free appointment on Thursday. He stands his ground explaining that the only way it's free is if I had purchased the car through his dealership (the exact policy my dealership had which tells me he knows exactly what I'm talking about). I also told him I was initially told by the woman on the phone that Mike would be bringing it in for MY appointment at MY dealership. He ends the call with "whatever, I'm not gonna argue with you over 100 bucks. I'll let you know when your car is ready". I didn't get a text that my car was ready until right before 5pm and I was already shuttling kids to practice so I didn't get my car until Tuesday. Never at any point was it implied, hinted at, or mentioned that I would be charged. The only implications I understood was that they were taking care of it for me since their delay caused me to miss my appointment I made months ago. Maybe this is how they do things but when I picked up my car they didn't even do a walk thru to show me the repairs done they just dropped the key in my hand and walked back inside. So I looked the car over myself and while the repairs seemed fine to me I hate the way I was treated. I worked in customer service for 10 years between waitressing, bartending, I even worked in a car dealership for a brief time. I know how rude and entitled customers can ruin your whole week and I strive to be easy going but I'm not going to get run over. I still feel frustrated by the whole thing even though in the end I didn't have to pay $100. I would never recommend this body shop to anyone. In fact I let Geico know about the ordeal and suggested they stop sending customers to Priority all together. It feels a lot like my free appointment was conveniently missed by their staff in order to tack on additional charges and services. read more

Wow, another parts place I'm having trouble with. Just today, I had to call them 3 different times to tell them about the problems I've been having with my car since I picked it up - why am I having problems? Because they decided to hang up on me, twice. The third time they answered the phone, it was answered rudely, with no sincerity in their apologies for the problems I've been having, and with an attitude to all their responses. Does anyone here on Yelp have a good car place to take your car to? Because clearly I will always and forever experience car problems whenever I drop my car off somewhere after an accident. read more

they are scammers trying to scam the insurance companies my van had a little crack and scratches on the back they claim it at a total loss a vehicle i just got one month ago i still owe $5900 on the vehicle and their total loss in it for $3,700 a vehicle i just got from gh auto one month ago. lawyer and all news channels team and youtube will cover this story i could have puttied sanded it down and repainted that myself for $100 read more

Ms. Amanda was not nice . very disappointed In this body shop! I got in a small accident and I only went to PRIORITY becauseThat's where I got my car!! So first they sent me to the wrong address! I drive over an hour . So I had to change my appointment my adjusted spoke with priority several times and changed my appointment for the following Day! So I drove another 1 to the new location to be told they can't see me for another 2 weeks!! This place ridiculous! So disappointed and upset all the wasted time and money leaving work early for nothing !!! and then jsut the way amanda handled it! No care bery much a lack of customer service it was clear they did not want to be bothered ! They did not want to help ! Will be sure to file a formal complaint with priority read more

I give them a rating of zero stars. They got my car dec14th and it was finally ready feb 19th. They're work was complete crap. The original date to be ready was 23 Jan , then 31 Jan. When I got it on 31 Jan the steering was messed up and they didn't match the paint correctly. The blis and cameras were not repaired. I had to goto a manager at priority ford to get the car right. Since I left at the end of Jan I have to fly up to get it this month. They have been delayed and not willing to give me any updates . Do not take your car here unless you like to be frustrated and delayed..... read more