I do not know how this place has such high reviews. The communication is terrible. You call and…read moreleave several messages but nobody calls you back. The time to completion on the work is bad, and the quality of work is sub-par. In my case, the work was incomplete. They re-used damaged parts on an insurance claim job. Additionally, incorrect replacement parts were used. When I was told they would reach out to the insurance company to get an adjustment for correct parts, it was apparent they did not because the incorrect parts were used. This was frustrating because I was told they would contact the insurance company to get the correct parts authorized before starting the work. Then, I kept calling them and my insurance company to get the issue resolved. The insurance company called them and told them to submit an adjustment. After I called the shop weekly for two months, leaving messages for the mechanic, I decided it wasn't worth the frustration. During this time, I was contacted once and told they were busy and they'd get around to it. To top it off, the wrap job they did bubbles when the temperature drops... When I gave them many opportunities to fix the poor and incorrect work, I was blown off each time. After several months, I decided to cut my losses because it wasn't worth the frustration. This is the worst vehicle repair experience I ever had. Do not take your vehicle here. You'll get poor communication, incomplete work, and more frustration than you should have to deal with. A positive note - The lady that works the desk and answers the phone is very nice. So is the manager/owner - if you ever get a chance to talk to him.

recently took both our cars and couldn't be happier. perfect, work fast ,reliable and very…read morereasonable. thanks TOM AND JOAN

My name is linus Whitaker,I was in a car accident due to someone else's negligence 07/19/2026.A guy…read moreswerved into my lane destroying the driver side headlight and bumper on my 2020 bmw 530i xdrive. I was referred to George Farish collision auto repair by my insurance company.right off the bat I was greeted with amazing customer service by ms.teresa an directed to A.j the manager who insured me that they could bring the car back to its natural state. An he fulfilled that guarantee.i always kept my car clean but when I pulled up to pick it up it looked like a new car.superior service,Id recommend them to anybody.amazing company an service.

Very friendly and knowledgeable. Ensured everything that needed to be fixed in regards to the…read moredamage from the accident was fixed correctly. This was my second time they fixed a vehicle of mine, and as always, I was very satisfied with their service.

My wife's car recently got hit by a truck in a parking lot while she was grocery shopping and it…read morescratched and dented the whole back corner of the vehicle. Luckily the person who hit her car stayed and we were able to exchange information and work with their insurance to get it repaired. We took the vehicle here and were given an estimate of about 1.5 - 2 weeks before it would be completed. We got the car back within the week and it looks better than before it got hit. They gave us updates during the whole process and the customer service was great as well as the body work. I would highly recommend taking your vehicle here. Oh yeah, forgot to mention.. My wife's vehicle got hit AGAIN less than a month apart (on the opposite side) in a different parking lot, so we will be be back soon. Check your surroundings when backing out people! :)

I'm writing this review because I haven't seen any reviews lately. Took my car in on Monday and…read moregot it back Wednesday afternoon as promised, the quality of the work was outstanding. The repair made the car look better than new. I would recommend Kempsville Body Shop to anyone who wants quality work at a reasonable price. They have earned my business if I need any future repairs.

Two months ago, I moved from California to Virginia Beach. I…read moreknow ZERO about anyone or the area. Imagine on my first day of work I was in a car accident. I came across & spoke to many body shops. Lee Pappas has high ratings, to me I needed more than just a 'high rating'. After speaking to Don I decided to go with them for my repairs. They are the BEST. I think my beloved automobile looks better than it did before. They understood my love for my car, honest & all around a positive feeling. I was more than satisfied with the treatment & completion of my Honda CRV. As long as I live in this area, they are my one & only I trust with my car. Cheers!. Thank you. Sincerely Lisa S.

I backed my 2015 Jeep Cherokee Trail hawk into a delivery truck in a congested early morning…read more7-Eleven parking lot (did no damage to the delivery truck thankfully) But my back end/lift-gate took some damage. My 'Trail Hawk' is 'lifted' with bigger tires, and limo tint all around etc. so I was SUPER BUMMED when it happened. But I called Lee Pappas (Don) and within 3 days I had my Trail hawk in his shop and 3 days after that they had it back to me 'better than ever'. Great body shop. Great prices & Fast!! Highly recommended.

Won't go anywhere else. They are honest and do great work at very reasonable prices. Always…read morefriendly and on top of their game. Cons: they're usually REALLY busy, so plan in advance. Jennifer, their customer service/owner, is FANTASTIC. She really knows her stuff. Super smart, organised, and dependable. The best shop I've ever been to. Love these guys.

If I could give negative stars, I would. Brought my car in bc it was cutting off, they gave me an…read moreappt for a Monday morning. They anticipated it would be ready by Tuesday, then Wednesday, then Thursday...this went on for 3 weeks!!! No sense of urgency. I was having to find rides to work etc ..they never reached out, I always initiated any contact. With each call, I was told it's being worked on and someone would call me. That never happened. Just horrible horrible service all the way around. I m sure they have some nice people working there, but tht doesn't get your car fixed. I wouldn't take my car here again to get my air checked. Complete shit show!

If I could give them 10 stars I would. Not only did they do a supreme job on the damage to my car…read moreafter it was rear ended, they have been my 1st line of defense in the continuing nightmare of dealing with Progressive Insurance for repair appraisals,approval of parts and payments. If it was for them calling/faxing/emailing Progressive on my behalf I don't know what I would have done. They were able to get Progressive to (FINALLY!!) pay the claim and make the repairs, Progressive would not even return MY CALLS OR ACKNOWLEDGE MY EMAILS. No only do they do a great job on your car but they fight with and for you to get your claim processed. BEST PLACE EVER!!!!

Alex is the best ! I recommend him to all active duty service members ! He was very punctual,…read moreprofessional, and reliable. Will be going back here if needed in the future!

I've been coming here for about 10 yrs. The guy that does the inspections is a straight shooter…read more And quick with a joke. I'd recommend a state inspection appointment for quick service. I always get an answer when I call and easy scheduling.

This is the second time we came here and let me just say the service is top notch. I had been told…read moreby a quick change oil place that I needed brakes. I brought my car in and they were honest. They told me I could wait on the brakes. Anyone else may have just changed them out. Prices are reasonable and service is super quick. Definitely worth the drive from Suffolk.

The quality of the work is outstanding,I couldn't ask for more,paired with the great customer…read moreservice Mr.Russel has a deep understanding of what customers are going through who've been in car accidents and dealing with insurance.This shop priorities is making sure their job is above insurance standards and what's right for the customers well being,very professional upstanding guy Thank you to Ms.Sarah as well for the clarity,time,estimates of the work,followed by great professionalism. Also a big shoutout to all the other employees who did an amazing job there at superior auto body! V/r William Calton

Best service I've received in the 757. Russell is very reliable, kind, & values the work he puts…read moreout. 10/10 experience definitely recommend this place! Thank you so much to this team for getting my car back on the road in mint condition