If I could leave a 0 I WOULD! I'm extremely disappointed with this company and feel compelled to share my experience. In my opinion, this has been one of the most unprofessional electric companies I've ever dealt with. The customer service over the phone was rude and unhelpful, and when I asked to speak to a manager or supervisor, they couldn't even locate one for me. I felt completely dismissed and ignored. The worst part was my experience on the road. One of their company vans drove aggressively and carelessly, cutting me off on the freeway, flipping me off, and not letting me cross the intersection when it was my turn. It was terrifying, unsafe, and completely avoidable. The behavior of their drivers shows a shocking lack of training and professionalism. Overall, based on my experience, both their phone staff and drivers are extremely unprofessional. I strongly hope the company addresses these serious issues, because no customer--or anyone on the road--should have to endure this kind of behavior. read more

Tech tried to pad the bill by telling me an outlet was bad. It was working fine before he came. Asked for an additional $45 to replace the outlet. I told him no i can do it myself as it's an easy job. I wasn't using that outlet The time, so i let it go for a while. When i finally got around to replacing the outlet. I removed it from the wall to find that the wires had been cut intentionally. I would street clear of this co. read more

Priority 1 Electric - You can see the stubs where he cut the wires and left it like that. - Lighting Fixtures & Equipment Near Me - Sacramento, California

These guys are great! I have an older house that was having electricity issues for years and I've been putting "bandaids" on each issue, it finally got so bad that I had to give in and replace the entire panel box (big job).. Mike and Casey were very professional technicians. On time, knowledgable, friendly, eager to explain everything, and they scheduled with the power company for disconnecting and reconnecting my service. I was only totally without power for one night. Prority 1 electric even helped me with 12 months financing to fit my budget!! HIGHLY RECOMMEND! Ask for Mike! read more

On Friday late morning I called Priority 1 to fix my messed up ceiling light in my kitchen. I have used them for over 20 years so this was a no brainer. The woman that answered the phone was quite friendly and very clear about the potential costs and immediately set abou,t finding an available electrician to help with my problem. After a couple hours Casey Kruse, arrived with his ubiquitous orange pony tail and sneakers and was very affable and quite friendly. He spent about an hour trouble shooting the problem. He was very clear in explaining the problem and how much it would cost to fix it. He cleaned up the work area in spite of my saying that I would take of that. He left me with my kitchen ceiling lights shining very brightly. Another reason I like Priority 1 is the owner usually sends personalized thank you notes! read more

I worked there for a short period of time. Unfortunately things didn't work out. The owners are really nice guy and they've got a great staff read more

SCAMMERS. KEEP YOUR RECEIPTS. They tried to scam me into paying my bill twice. I paid my bill when the service was done and then almost 2 months later they called and said I had an outstanding bill. They tried gaslighting me into getting me to pay twice and when I told them I have records of my payment they dropped it. They must be very unorganized, especially with their financial department. read more

Talk about customer service. Wednesday, July 3rd at 6:30pm our power goes out om the hottest day of the year. Also happens to be the night before a holiday. One phone call to Priority 1 Electric, Mike, their electrician showed up within the hour. Mike was very professional and extremely knowledgeable. I had a million questions and Mike Camy and professionally explained everything and was very reassuring. We had our power back on by 8pm. Our family and our dogs thank you. We would highly recommend Priority 1 Electric. read more

Came home to an electrical emergency late at night. The owner answered the phone right away and was upfront about the pricing. Casey showed up about 45 minutes after that. Casey was super friendly and professional. He explained everything that was going on, thoroughly. Awesome service! I highly recommended this company. read more

Awesome service! What I value most from this experience is the way Casey patiently took the time to ensure I understood everything such as potential reasons for the issue, what he was doing to troubleshoot it and why he was doing it that particular way. He solved the problem and even provided options for me to consider over time. It really is a good feeling to know I now have the right contact for this type of help! read more

Absolutely love this electric company! They helped me so much KC is so informative and helpful. He also tried his best to squeeze me into his schedule and accommodate me since I was on a time crunch for my licensing. The receptionist M was also absolutely amazing I must have called her so many times that she recognizes my voice by now lol. But every time she was so kind and helpful and got back to me right away! Will def be using priority one electric for any further electrical issues. Thanks guys! read more

I don't know anything about household electricity, so I called my brother, a plumbing contractor out of town. He researched and selected Priority1 for me. Casey came out on time, he listened respectfully to my amateurish explanation of our problem and gave me two possible solutions. He told me he would check the panel and let me know what he found. Fortunately, we could choose the less expensive solution safely. Casey explained what he would do, and the timeline. He did the repair in the time he had estimated at the cost quoted. I felt respected. Casey explained in plain language that I could understand. I realize that my problem may continue because I selected the less expensive fix. If and when I need to do the changes recommended, I WILL call Priority1. read more

I hired Priority 1 Electric to add a ground wire and 240 outlet in the garage. My older home needed the upgrade for charging my electric car. Michael and Frank did a great job. Michael crawled through the attic since my garage is mostly detached and that route worked for the work. All is working well and I'm happy. By the way, Don, the owner, really helped me out and allowed me to pay the charge in halves. Very nice! read more

Hooked up my outlet wrong and caused a new 800 dollar clothes dryer to short out when opened. Before learning of this gross negligence- I tried to rehire them. Tech who messed up originally told the owner who added 100 dollars to quoted price to come back out. Because I had failed to spend more the first time. Incredibly unprofessional and incompetent company. Thank god I hired a real electrical guy who fixed everything. Never hire these people. read more

These guys are the worst. Came out for 30 minutes and cost me 149 and made my issue worst. Wanted to charge me again for him to comeback and fix the new problem that he cause. Never again using. * you guys should comeback and fix the problem that Michael cause me that was not there before. Now I'm stuck with a new problem that was never there. read more

Sorry to say but this is the worst Electric company in earth. We called on Monday September 23 for quote on repair some swatches in my mom's house the guy came on time that's the only good thing about the company.Frank from Priority 1 wants to change my mom $3500 for changing 14 light switch and $140 for after hours service because he came at 3pm lol after hours .I called another Company called Bear Copper and had them come over they did not change for the quote and Josh was very respectful and the work he did more the Frank from Priority 1 and he changed my mom 90 year old for the 14 switches $580 lol what a difference read more

I have used Priority 1 for many years, in my home, and for my rental property, and always been satisfied with the quality of work, and professionalism of their staff. The $275.00 for 1st 30 minutes at 1st caused me pause, but all of the jobs were repaired within that time, or shortly there after..I've been happy. Recently I had my 1st problem with service, at my business location, late arrival, didn't have the part, problem not resolved, and instead a large quote for coming back. I wrote a letter to the company expressing my angst, and I received a refund. I will continue to do business with them without hesitation. I now not only appreciate the quality of their work & professionalism, but now their integrity as well . read more

Scamed based on the fact they charge to give you a job estimate only to inflate the estimate so the customer will reject the bid so they don't have to do the work. Easy money for them. The next company estimated the job 350 dollars less and finished the job in less time. Just another way to make a fast buck and to scam seniors. read more

I would like to give priority 1 electric 5 my moms house was having random breakers trip in the circuit box. She called a guy and he came out and couldn't find the issue but decided to replace the 20 amp breaker for the kitchen. He charged 165$ and recommended adding a designated breaker for fridge and microwave ($475). The problem continues to get worse so today I called priority one electric. Technician came out at a time that was convenient for me, assessed the breaker box finding loose wire and overloaded circuit. Priority 1 fixed everything within an hour & 1/2 for a reasonable price. I will use them again and recommend them with confidence. Thank you Michael and the rest of the staff at priority 1 electric read more

Attempted home repair myself on Garage Lighting. Realized changing the bulbs was not the issue. Called Priority 1 Electric and asked if someone could troubleshoot the issue same day. In less than two hours, Miguel arrived at my house. He checked and verified that the power was working and suggested to upgrade the ballast on the garage lighting to help minimize costs on my outdated lighting. He completed the job expeditiously and didn't mind me calling a friend to verify the quoted price. Miguel completed the job without any issues. He was very thorough, super pleasant, answered all my questions and concerns. I highly recommend Priority 1 Electric and I would encourage anyone who utilizes this company to request Miguel. Thank you so much for the advice and a job well done. read more

We had two different electrical problems in our home. Our land lord lives on the east coast and found them on line and had Casey kruse sent out the next day. He fixed the job like it was a walk in the park with no problems. We now have power to our home and feel safer then before thank you priority electric. Casey is amazing. read more

Priority 1 Electric Prompt response. Same Day Service. Reasonable price. Casey, our Electrician, has excellent communication skills and provided us with several viable options to choose from in order to resolve our problem. He did job an outstanding job setting our expectations concerning price, level of work, and timeframe required to complete project. We are really happy with the work that he did and are very grateful that he was able to complete it same day. We will definitely use them again and we will ask for Casey. A++++ customer service. Sent from my iPad read more

Positive experience from the beginning. Their dispatcher recommended I check them out with the BBB and the contractors license board before committing to a contract. What a wonderful experience. On time, pleasant discussion about my problem, through analysis on the conditions then a written proposal. They did the work as Miguel said they would. I am very happy with the respect shown to me and my family. Wish more were like them. I strongly recommend them for any electrical work. read more

Disgusted by this company... I tried them by finding them on home advisor. So the only positive was that they were timely came out right away but that's because they don't have any other business. So they charge you $48 just to come out and do a quote, red flag number 1. Secondly I had a simple ceiling fan install and they wanted to charge me $411!!! That's on top of the $48 quote, so about $460 total to install a fan. Ya no, that's called robbery. I have a friend who has his own electrical business and said it should cost between 200-300 TOTAL for everything install. I will be writing reviews on every venue possible so others won't get ripped off. You should be ashamed Priority 1... read more

The people and employees that have pulled together have made this place amazing. A non judgmental and community outfit tontine to for help

Priority 1 Electric is prohibitively expensive and they scam prospective clients with their $47.50 diagnostic charge. They gave me an estimate of $5,274.86 for some lighting installation in my kitchen. I had the work completed by a different certified, insured, Master Electrician with 20 years experience who offered a 10 year warranty. He completed the work within six hours for a total cost of $700. That's correct - $4,500 less than the quote from Priority 1. I have never written a Yelp review before, but felt compelled to warn others of Priority 1's unethical business practices. While I can not attest to their work, I wholeheartedly agree with other reviewers that this company is dishonest and deceptive. Please do not fall for their fraudulent trap of allowing them into your home for a trip fee, only to have this followed by an exorbitantly inflated estimate. read more

I sent an email 4 days ago to their customer service expressing my dissatisfaction with their service. I have not heard from them except to receive an invoice for the $47.50 diagnostic. This is what I sent them .... "Hi [name deleted] I'm not sure why this email says the initial visit includes a diagnostic. When your employee, [name deleted], arrived he informed me that the $47.50 was "just to get him out there." As you may recall, you told me on the phone that it was no use just replacing my quad breaker without finding out what caused it to go bad in the first place. You told me that the included diagnostic would accomplish just that. I enlisted Priority 1's service on that basis. Once I found out that your service person would not be doing a diagnostic and delivered an outlandish estimate, I declined any additional services. The "flat rate" of $392.64 to replace the 4 pole breaker is excessive. I replaced it myself in 15 minutes for the cost of the part ($28). In hourly terms, that puts your services at over $1200 per hour. Highly dissatisfied customer, [name deleted]" This is what the company emailed to me in advance of the visit and why I was expecting a diagnosis not just an estimate .... "In order to provide you with a quote to correct your problem we would need to visit your home or facility and do a complete diagnostic to identify your problem. The cost for travel and diagnostic is $47.50 for residential and $95.00 for commercial establishments." As other reviews have pointed out, plenty of electrical companies will supply free, no obligation estimates. Those estimates are likely to be much lower as well. read more

I really hope people check this site before getting this company out to your door. With my experience and, also after reading a few other folks' reviews, it is my opinion that this company is there to fish for trip charges. I don't have time to write a lot. Their quote for anything and everything is extremely excessive so that you won't hesitate for a second to turn down their service. Then, Rae Ann Murray, their General Manager, would use all kinds of threats to have you pay them the $47.50 trip charge. So NEVER NERVER NEVER let this company get near your door. read more

$47.50 for residential, $95 for commercial just to take a look & offer a quote. A little too high for a small non-profit gallery needing an outdoor light. read more

I paid 47.50 for a quote. They came on time and examined the area. He said he will email his recommendations and quote in a few days. It's been over two weeks and not a single email or point of contact. The other 2 electricians have given their quote on time with no charge. But they cashed my check on time read more

Casey and zach took great care of us and our electrical needs. They were here promptly after we called (within 15 minutes) and did all the work we needed on the spot. We will definitely call them again for any of our electrician needs. Their service charge was also much cheaper than other companies I called. Following day needed assistance and for 2 seconds of work got charged $95. Just paid over $500 the previous day. Next time you should waive a fee for a follow up the next day. read more

I have used this company more than once for work on my commercial building. They have always been easy to work with & reliable. I have never had any issues with their work. In my experience they were easy to schedule, arrived on time and performed the work immediately and correctly. I plan to continue to use this great company. read more

THEY STOLE $400 IN POWER TOOLS FROM MY HOME. THEY LEFT THE JOB UNFINISHED AND NEVER CALLED BACK. WORST. EXPERIENCE. EVER. RUN FAR, FAR AWAY FROM THIS COMPANY AND NEVER LET THEM INTO YOUR HOME!! Simple job: update/ground all electrical outlets. They came out the first day, worked for 3 hours and then said that they had another customer who refused to wait, and THEY JUST ABANDONED US. We had this appointment for weeks, and they said they had just provided an estimate to this other customer that afternoon. They took complete advantage of our kindness. We bought them lunch/gave them water, etc. I even tipped the one poor trainee kid, because he was left here by his coworkers completely alone for 1 of those 3 hours. They said they would be back the next day at 8 AM. They casually roll in THREE HOURS LATE, at about 11 AM the next day. We were here waiting for them at 8 AM. No call from them; we had to call them and ask where they were. Later, we had no choice but to leave for a couple of hours to meet the moving truck down the street, and that's when they STOLE OUR POWER TOOLS FROM OUR BACK YARD. When we finished with the truck, they had a different guy here with them (who I think is the boss) who was CLEARLY DRUNK. As they were leaving, he says he forgot one of the outlets, switched it out and ASKED ME FOR CASH IMMEDIATELY AFTER PAYING MY BILL!! Guess what?! WHEN HE SWITCHED THAT OUTLET, HE KILLED THE POWER TO OUR WHOLE HOUSE FAN and the flood lights in the yard. I'd say they didn't finish more than half of the job, and they actually made it WORSE than before they were here!! We called them and let them know that they broke the house fan, didn't finish the job, and stole our tools. They said they would call us back to make an appointment. That was almost 2 WEEKS AGO!! They didn't seem to care the first time we called and they have never called us back. We got an estimate from another company who told us that THEY LEFT THE ELECTRICAL CORDS ON THE GROUND UNDER THE HOUSE instead of stapling them up!!! I am so upset and hurt by this experience and now I have to pay a different company to come out and fix the damage caused by Priority 1 Electric!! And no replacing the power tools as they had sentimental value. Oh, and just to add insult to injury: when I asked for an update while they were here, they wouldn't talk to me about the repairs, they said they would prefer to speak to my husband instead. Twice. read more

I got a call from the tenant that the property was out of electricity at 8:00 pm. As he had several hundreds dollar of food in the fridge, and the weather was cold, he wanted electricity to be back on right away. I called my go-to electrician who upgraded the electric panel for the property several years ago. The electrician could not come at the odd hours, but he called the tenant and diagnosed the problem but could not find out the problem - not a simple fuse overblown. Without electricity is an emergency. I just "bing" searched and found several on-call electricians. Some of them are just referrals, and couldn't really help. Couple of them charge a lot. Eventually I got in touch with Zack from Priority 1 Electric. Zack was very up-front and told me the price - as it was around 9:00 pm and was considered an emergency call. He also told me it would take the electrician one to one and a half hour to come. After consideration, even another electrician quoted me a slight lower price, I decided to choose Priority 1 as it seemed to me a more reliable electrician that I can trust. So we agreed on the deal and Zack was going to diagnose the problem with the tenant and arranged the visit. Ten minutes later, the tenant called and told me that he didn't pay SMUD bill and the electricity was cut off. He moved from out of state and thought that PG&E would handle both gas and electricity. Zack found out the problem over the phone with him. I am so happy that the problem solved in such a short time, and even better, I was not charged for anything. Zack, and Priority 1 Electric, rocks. I don't understand the poor ratings for the company. I think expertise doesn't come in cheap. With their level of knowledge, professionalism, and service, the price is totally reasonable. More important, their integrity is top notch. They could easily dispatch an electrician and charges me for the fee. I definitely will use them again. read more

Rae Ann was extremely helpful on getting an appointment set up right away. Miguel was very professional and helpful on how to fix the chewed wire from a rat/squirrel leading into my attic. They came out the next day and replaced and fixed the wire promptly. read more

Horrible company... I wouldn't recommend priority1electric to my worst enemy. I called and ask for priority 1 Electric to come by my home to fix my fan and light switch in my bedroom. I also told them to fix my garage light and they sent 2 guys to my home and they were nice but in a big hurry. I told them I needed the work done ASAP they told me they will be back at my house with a low price and the 2 guys from priority assured me they will return back to my home on Thursday. Guess What no Show and Rae Ann Murray didn't call me on Thursday to reschedule or to communicate why the no show. It was a No show No call I left several messages. No return call I received a call from Rae Ann Murray she was the General Mgr. Rae Ann Murray works for Prioity1Electric in Sacramento Calif. The address 1309 Silica Ave Sacramento, California 95815. I told her I wanted to talk to the owner. She told me the owner would contact me. Rae Ann Murray sent me a threat letter 2 weeks later stating I still owe them for $47.50 because her guys came to my home the first day. I told her guys was a no show on their service appointment to perform the work for Thursday. I have tried to contact the owner thru Rae Ann Murray she stated she will have the owner to contact me. Still no return call from the owner. If anyone is looking for a honest company that comes on time and shows up on their appointments. This is not the right company all they do is steal people $47.50 and their guys do not return back to your home to repair your electrical problems. I am going to the BBB to report Priority1Electric.The Sacramento Office are thieves and they are out to get you. They will say pull up a coupon through their face book or other websites. Priority1electric Rae Ann Murray the Mgr. Will charge you $225.00 to install a fan. Do me a favor look at all their reviews before you think about this horrible company. If you don't want to be pissed off and ripped off and disappointed run from this company. I wouldn't recommend this company to any one. read more

I want to recommend to people considering this company, to get at least 2 more estimates. First , you don't have to pay to get an estimate from all companies. This company is extremely overpriced, their estimate was over the top, the company I went with was $500 less without charge for estimate, & very professional. Angry, I paid this estimate fee for no good reason. People there are better priced companies out there. read more

This company was the worst home repair company I have ever used. However at first I had no complaints. They came out and installed a exhaust fan located in my laundry room. They had the job done in about 20 min and charged $89.00. The $89.00 was high for what they did, however I was happy to have the fan working again and I offered to do the clean-up after they were finished and I did so. The trouble started the next day when the fan started making a noise. I called Priority !and told them about the noise as soon as it started. The dispatcher told me they had a big job on the following 2 days but someone would call me and set up a time to come back out. I was fine with that. However a week and a half went in which I e-mail and called Priority 1 but I was clearly not a Priority anymore. They never did come back but offered my money back. It was a big waste of my time. I would say more negative things here but will not waste any more time with them! They are happy to take you money. read more

I had a completely different experience from the other people who have reviewed Priority 1 Electric. I had a horrible experience with another highly recommended electrician. They promised to come out to give an estimate and then flaked. I contacted Priority 1 Electric through homeadvisor.com at 5:30 am. They called me by 7:15 am and were at my house by 10:30 am. I scheduled the installation for the next day. The price was right and they showed up on-time. They didn't make a mess and the job was done right. I'm impressed and will use them again. read more

I would definitely not recommend Priority 1 Electric. Our power went out on a couple of indoor outlets. We were charged $47.50 for a quote. Then we opened the panel box, they flipped the circuit breaker and proceeded to charge us $188.50!!! After we objected, the electrician reduced it by $47.50 - and only because I had printed a coupon from their website. We had to pay $141 to flip a circuit breaker!!! I wrote to Rae Ann Murray, Priority 1 Electric's manager, expressing my dismay at such a high cost and she wrote me a very defensive, condescending and rude email. Definitely not a customer-oriented business!!! Very unprofessional and OVERPRICED!!! I would NOT recommend them and I certainly won't every use them again. read more

Absolutely excellent, clear communication from initial inquiry to completion of job. I work nights, and they sent an extra electrician along to try to complete the job in one day instead of two so I wouldn't have to get up after 3 hours' sleep two days in a row. Solid work, and didn't leave the place trashed like too many contractors I've worked with in the past have -- they actually left it cleaner than when they got there! Would use them again in a heartbeat. read more