They came out and made the necessary repairs almost immediately and it's been working great ever since

AO just keeps on delivering! What a great business, WONDERFUL AND RESPONSIVE CUSTOMER SERVICE and professional and efficient service. Love everything about this company. Can't recommend enough! read more

Still a 5 star with this company. Berto was quick, friendly and suggested great options for the future.

My technician was Kaylee. She was timely, courteous, and extremely knowledgeable. She identified the issue immediately and fixed it within the hour. The diagnostic and work rate was in line with the field and was very fair. No pushiness or unnecessary upselling. And, the work is under warranty. Pictures and a summary accompany the work for future reference. Although i acknowledge availability likely varies based on day-to-day busyness, the same-day response and availability was wonderful. Will use this company again if any future electrical needs arise. Great experience, highly recommend! read more

Legacy Electric - Electricians Near Me

Terrific experience with great people who went above and beyond. Would do business with them again.

Initially responsive, they were a no show for the first appointment. They showed the second time. I'm writing this review and giving one star because the quote included upgrades to things I did not ask for AND which had already been updated/modernized. The quote I received was double the next highest quote I've received. read more

Great job installing my Tesla wall charger! They came to my house on time and installed the charger pretty easily and quickly. The whole process took less than an hour and was very smooth. I am applying for the permit myself and had to ask the electrician a bunch of questions (like how many amps each part was), and the electrician was very knowledgeable and patient in answering my questions. The pricing is also very reasonable and competitive with other electricians, if not better. Best of all, other electricians seem to drag their feet and have all kinds of restrictions as to what they can or cannot do. One other company tried to charge me $250 just to unscrew a Tesla wall connector from the wall of my old house, which is insane, since it took me 15 min to unscrew a couple of screws. AO electric was very reasonable, and got the job done smoothly. Overall, definitely recommend AO Electric! read more

Asked for a lvl2 EV charger installation and got a quick initial response yesterday at around 2:30 pm saying a technician could come out tomorrow at 12-2 pm. Messaged them at 9:14 am this morning with a follow-up question asking if they were on the eligibility list for SMUDs $500 rebate for EV charger installation and received no response. Looked over their reviews and saw that this isn't the first time they ghosted someone, how disappointing. Glad I decided to go with a different electric company. read more

Kaylee, Berto and their crew came in and rewired our entire house, from the panel on out. Their pricing was excellent, their service was professional, and the work was excellently done. There were more than a few challenges discovered along the way (our house is 60 years old, with all the crumbling infrastructure that implies) but they addressed each challenge as they encountered it and dealt with every single problem this beat up old house threw at them. I honestly cannot recommend this crew, and this company, highly enough. Whatever expectations I had when we went looking for a company to tackle our house were very much met and exceeded by this company. I've had a lot of experience dealing with construction contractors of many different types over the years, and I have never come away as impressed with a crew as I was with this company. read more

Called in for a service of an outage in one of the bedrooms. Was told there was availability at 12PM and they'll send someone out. Got requested to text over my address and email for confirmation. Called multiple times and they did not pick up once 12PM hits all the way till 4PM. Decided to go with another company. This company then decided to text back saying there was no availability until Friday at 4:17PM, even though they confirmed over the phone for 12PM. They responded to previous review saying they didn't see any appointment for me in the system. Nice service I guess. read more

Legacy Electric - Electricians Near Me

I needed an electrician and utilized Yelp to reach out to electricians for quotes to troubleshoot an electrical issue. A/O responded quickly and offered availability for the following day. Robert with A/O Electric came by and looked at my issue and was able to resolve it at a very reasonable price. Not being knowledgeable in the electrical field, he educated me on the issue and explained what he was going to do and the importance of having more up to date equipment. I don't have knowledge or expertise in the field and I get nervous about being taken advantage of but my experience with A/O was genuine. I truly appreciated Robert's honesty, kindness, knowledge and excellent service he provided. I will definitely be using A/O in the near future as I need more electrical work that needs to be done. read more

I had the best experience this past month with Legacy Electric! Berto and Tatiana were AMAZING! I would highly recommend them for any electric work! They cleaned after themselves everyday when they were here and made sure we had our heater running by the end of the day. They literally did amazing!! I wish them both success in future!! read more

Robert was on time, kind, respectful and patient. He answered all my questions and gave me the ultimate peace of mind. This will be my go to electrician moving forward. AO Electric is a solid choice read more

Terrible follow up to initial request for service...actually No follow replies to inquiry.

We ended up choosing AO to replace the rest of our knob and tube because 1) they gave a quote within our price range, 2) the quote was pretty similar to what we had previously been quoted by them (we weren't financially prepared enough at that time) and seemed reasonable from what I've read online (thanks, internet and also reddit), and 3) they are woman owned and super local, which is awesome. Communication was easy via email. I saw a few negative reviews that were about communication pre-quote and I only really had to follow up once or twice, which is only human, and they were really responsive. The quote and terms/conditions were straightforward, and they were really great about answering all my questions via email, which is my preferred method of communication. I think the quote process probably took about two weeks, scheduling took like two emails, and then the work itself only took 3 days (really 2 and a half). Once I accepted the quote and agreed to pay 10% of the quote upfront for materials, we scheduled, and then the work was done in just 3 days with really minimal power outages only on the first day. They were very considerate throughout the process, and even let us know about some other non-electrical related items we would need to have looked at. When they had bad news, they were excellent about having alternative solutions. They also rough-patched the walls for us (I'll paint them later), which was really convenient. And when they were done, the final cost had no surprises and they were also great about answering my final questions regarding what outlets were on which circuits, etc. A 10 year warranty on this work is also really great! I'll definitely be calling AO for future work, and would definitely recommend to others. read more

The electrician arrived promptly and handled the problem in no time. I would use AO Electric again.

On New Year's Eve, my old circuit breaker failed. I sent out project invites and was quickly contacted by Kaylee from AO Electric. She provided a free estimate the same day, which clearly outlined the assessment of my issue along with several effective solutions. Kaylee went the extra mile by proactively applying a discount & informing me of a maintenance program offered! Thanks to her professionalism and swift response, I confidently chose AO Electric and will be using them again in the future! read more

Legacy Electric - My Ancient Main Service Panel - Electricians Near Me

I reached out to AO Electric for some work to be done in my garage. I messaged back and forth for a bit, and was able to send over pictures to get an estimate. Estimate was sent over quickly, was very detailed, and the price seemed fair. I ended up going with a different company just because they responded over the weekend and I was able to set up a Monday morning appointment. I would definitely consider AO Electric in the future. read more

Have been using this company for a few years now on a few separate occasions. By far one of the best contractors and companies out there. Professional. Prompt. Polite and precise. Call them first. Trust me. The will not steer you wrong. read more

Some of our outlets stopped working, so, since I know nothing about electricity, and due to the fact that we live in an old house, we decided to call in the experts. Turns out that we needed a new panel. Recently, squirrels did some damage to our drop down wires, which in turn, wreaked havoc on our electrical system. Luckily, this was covered by our homeowners insurance. Kaylee from AO Electric was the one who came over to assess the situation, and I'm not sure I've ever encountered a more helpful person in a customer service role. From the start, to dealing with our insurance, to getting the job done quickly, the team at AO was outstanding!! Five stars!! Highly recommended!! read more

The team at AO Electric were great to work with! They were punctual, efficient and let me know what they were doing. The were very competitive when it came to quoting the job. I would highly recommend this company. I also like that they employ female electricians! read more

Amazing experience with A0 and they will be my forever electricians in the Sacramento region! Quick to respond, quote and complete the job and incredibly happy with my new basement wiring. Electrical services are clearly a complex skill and I appreciate having Kaylee and the team knowledgeable insight with my 1912 knob and tube wiring. read more

Legacy Electric - Professional and pet approved! - Electricians Near Me

I hate writing one star reviews. I really do. It's not my thing. But when companies screw their customers it should go on record. As you scroll through the reviews for this company, notice that roughly every other review is a one star review with a dire warning. If you don't read the details of *this* review, please at least do yourself the favor of skimming through the many one star reviews. As a seasoned Yelper, I should have known better than to call on a company with this kind of record. But I made a mistake, and here is what happened. We had a problem with two exterior outlets not working. They were working previously so not the most complicated electrical problem. We called AO and they sent a guy out. He did his assessment - uncovering light switches, going into the attic etc. At the end of his checking, he told me they would need to send another crew to figure out the problem. The second crew comes with Kaylee as the head technician and at the end of their checking they *still* don't have a solution. Third visit, they tell me they can remedy the problem by putting a new box in the attic OR they can dig a 15 foot trench in the back. WiITHOUT TELLING ME, they go ahead and dig the trench in the back and tell me the job is done. With the technicians still on the property, I go out and test the outlet with my phone charger. The power isn't solid - it's goes on and off like a faulty light bulb. Kaylee is standing there and tells me the problem is with my phone cord. I tell her it's brand new. She uses her instrument to measure the power and she tells me it has full power. I'm obviously not convinced since my phone won't charge. Like an IDIOT, I gave them a check despite my reservations. As they're packing up to go, I bring out a different appliance to check the power on the outlet. I plug it in and there's no power at all. I go back into the house to tell them there's no power and they've already gone out the front door. I tried to wave them down as the truck pulled away but they didn't see me. I call Kaylee's cell phone and she doesn't pick up so I leave a message telling her there's no power in the outlet that she insisted had power. I ask them to please not cash the check until we have power and the job is complete. A day goes by, then two days. The next day I see they cashed the check despite my asking them NOT to cash it. Luckily I caught it in time and contacted the bank and the money came back to the account. I called the main number and leave more messages. Now a WEEK has passed and no reply. I continue to try to reach someone using both numbers. They are completely ghosting me. After 8 days of silence Natalie finally picks up the phone. I explained the situation and she said she would check with the boss (Kaylee). Kaylee lies saying I told them it was ok to cash my check. I never said that. I said the opposite, "the job is incomplete - please DON'T cash the check". She says they will come back to check the outlet but first they want payment. I tell them I will pay them on the day the job is complete and not before then. They threaten me by telling me they will put a mechanic's lean on our property if we don't give them advance payment. I told them that I will gladly pay the full balance in cash on the day they come to complete the job. How could they be insisting on full payment in advance when the job was incomplete!? The outlet that they insisted they repaired had NO POWER! Like an IDIOT again, I caved and I paid them the full balance in advance. They talked up their 10 year warranty and they said "no matter what" they would make sure that we had power at the end of the day. On their final visit to the property, Kaylee the boss didn't show. I knew she wouldn't. One technician took about 20 minutes to look at the outlet - took it apart etc and decided that it couldn't be fixed without digging another 20 foot trench for another $1800. The following week, I called a different electrician who came out to take a look at the outlet. I didn't give the new technician any background about the work that had been done previously. I just told him the outlet didn't work. He had power to the outlet in less than 20 minutes. He did in 20 minutes what a crew of AO technicians couldn't do in 4 days!! I couldn't believe he solved the problem that easily. He told me when he took the outlet apart, it was the most messed up outlet he'd ever seen. He said whoever worked on the outlet last had no idea what they were doing. AO lied to us on more than one occasion. They scammed us by taking money for a job that was never completed! Their demand for advance payment in full BEFORE the job was complete is backward and unconscionable. They threatened us with a mechanic's lean without justification. They ghosted us for days without replies to text or phone calls. No exaggeration, I've never dealt with a more crooked company in my lifetime. read more

Robert was a fantastic technician! Fixed a few problems and helped me understand what was going on. Definitely a professional company. Phone number is now saved in case I have issues in the future. I absolutely recommend them. Thank you. read more

I recently had the pleasure of working with AO Electric when they replaced the electrical panel outside our house and did some additional work inside. From start to finish, the entire team provided exceptional service and made the process seamless and stress-free. I must commend Natalie in the office for her professional and friendly demeanor. She was incredibly helpful and made sure that I was informed and comfortable with the work being done. Aaron, the technician who came out multiple times, was equally outstanding. He was diligent, kind, and worked hard to ensure that everything was completed to the highest standard. His skill and attention to detail were evident throughout the project. I learned so much about my house and gained some electrical knowledge in general because he very freely explained what was going on so well. Also, my cats liked him, which is always a good sign! Natalie and Aaron both did an excellent job of explaining to me exactly how I should handle the conversation with my insurance adjuster to ensure I was covered as much as possible. I could never have expected the amount of hand-holding that was done when it came to this part of the process. I'd never needed to file a claim of this kind before, and I wouldn't have even known where to start (and probably would have cost myself thousands of dollars!) if they didn't help me out as much as they did. The business owner, Kaylee, who worked with Aaron the day the replacement was carried out, was clearly an expert in her field. She deserves recognition for her professionalism and mastery. At no point did I doubt the work would be done right, and in a quick and efficient manner. Though I only spoke with her briefly, when her team members mentioned they'd spoken with her about something in reference to the project, they always came across like they trusted, respected, and admired her, which is a sign of good leadership. It's obvious when a team members references their manager and doesn't have a good relationship with them, as is the opposite. I also always love to patronize a woman-owned business, so if that's something that's important to you too, keep this in mind! Kaylee's crew demonstrated outstanding teamwork and coordination, which made what I expected to be a huge source of anxiety hassle-free. Overall, I could not be more pleased with the service provided by AO Electric. They are a team of true professionals who prioritize their customers' needs and provide exceptional workmanship. I would highly recommend this team to anyone in need of electrical services in Sacramento, and I am confident that they will provide the same level of outstanding service to all of their customers. I'll definitely be calling on them again if/when I need any more electrical work done. read more

I wanted to thank Kaylee, Berto and Hallie for the great job that they performed in my garage by up installing a new power panel with dedicated breakers, wiring and power outlets. I was very impressed and happy for all the work they did. Thank you so much. I will contact you again for any.service that I might need. Good Luck. Mark A. Henry read more

AO did an awesome job installing my Tesla Charger and a new electrical panel for my house. No issues at all. Kaylee is very good at her job and I will seek out her help again for any electrical needs. Highly recommended. read more

Everyone I dealt with was very pleasant, but after coming out to examine an issue, I never heard from them again. I sent a follow-up request the next day, but never heard back. Never got an estimate. read more

They did an electrical panel install for me in January. They were quick to provide a bid and did a good job of getting the work completed. It has now been over two months since they completed the work, I still do not know if the County has signed off on the inspection and SMUD has not been back to replace the line from the pole to my house. There were two appointments set up with SMUD to come out and they no showed. I have already paid for the work, so I guess they now have no incentive to make sure everything is complete. I have called and texted numerous time and I am not longer getting any response. read more

Kaylee came out as scheduled, promptly on time, and respectfully with a mask. She was extremely knowledgeable and gave us excellent guidance with a FREE consultation. We will absolutely be reaching out to her for our future electrical projects. read more

reached out for quote to repair/troubleshoot electrical outlet not working. they offered a technician, when I asked the cost for the visit, they read the message and never responded. read more

We had an electricity emergency and there are so few places that were open on the weekend. Robert came out within a few minutes and was very helpful. He was able to fix our short-term issue and also stayed to fix another issue that came up. We are grateful to have our electricity and heater working. As a bonus, even our dog liked Robert! read more

Kaylee is one of the best people to work with. She takes her time to explain everything, super patient with us and her crew did a fantastic job on our electrical issues. These guys are super nice and courteous and easy to work with. I'm very happy with the work that was done. We would definitely use them again. Our home project was a big one and they tackled the issues very professional. We are extremely happy. Thank You! read more

As always AO was on time and very efficient. He changed out a gfi and overhead light and diagnosed a faulty wire in the dishwasher that caused the problem. All in just one hour. Thanks again AO read more

If we could give more than 5 stars, we definitely would. That's how great and accomodating AO Electric and their entire staff has been. To start off, AO Electric was one of the very very few, if not the only company, to provide a FREE inspection. Tim was sent over and was able to inspect the problem we were having. I told him that several outlets around the house were not working and He inspected everything. He even took detailed pictures to help further their service. He concluded that I could just change out the wires but the problem could still persist. The best thing he offered was for us to change our entire electrical panel. And I thought to myself, "I knew this was going to be expensive, but holy crap it's going to get super expensive." Ironically what caught my attention was when right before he was going to leave, he accidentally over tightened one of my outlet face plates that it cracked. He apologized and promised to come back to replace it for free. In my head, I was like theres no way he's coming back since he did the inspection for free. He came back the next day and replaced the plate just as he promised. From there, I knew what kind of Team they had there at AO Electric. They were sincere and really really cared about the quality of their work. After inspecting, I told him we'd still be looking around for the best price available. During this time, I received the quote to change our entire electrical panel and my jaw dropped. About a month or so of looking into cheaper options, I contacted AO Electric once more. They were able to contact my insurance about the issue in order to file a claim. They provided the necessary details, the invoice, and the detailed pictures to ensure the claim would be approved. And it did! The day of they worked starting at 7:30am and finished the job in 6-7 hours if I can remember correctly. They labeled all of the power switches in the electrical panel nice and clean. And now we don't have to run extension cables for our fridge! THANK YOU SO MUCH AO TEAM! read more

Legacy Electric - Brand New Electrical Box! - Electricians Near Me

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I did not have a good experience with AO. Initially, they were quick to get a tech out to my house to quote my project to add external conduit for a microwave above the stove. I was told I'd receive the details of the quote within a few days to a week. 2 weeks later, I tried emailing and calling and leaving voicemails. I tried to contact them for weeks. I was completely ghosted. They stopped replying to me completely. After a few weeks went by, I reached out to electricians again on yelp and AO must have forgotten who I was because they replied saying they were interested. When I reminded them who I was, they ghosted me AGAIN. (Seriously, look at the screenshot of our conversation I attached) If they didn't want to quote my project, they should have just told me so. read more

Legacy Electric - AO Electric forgot who I was and then ghosted me again when I reminded them. - Electricians Near Me

Had the most amazing experience with Robert and Kaylee with AO Electric. I had called a a different company that was unable to find the issue of my outage. Had a good cry then got right back to my search. They came same day and found/fixed the problem quickly. Rate was extremely reasonable!! Would definitely recommend. read more

This company initially did a great job of responding to my call and setting up an appointment to come look at my project. The next day after the appointment I received the estimate and the job was completed within a few weeks.I was happy with the quality of the work and I believe the price was fair. While they were there I also thanked them several times for how much I appreciate them coming out to get the job done for me. A couple weeks later I had another job same size, same value and it took them 2 to 3 weeks just to schedule a time to come look at the project after several calls for some reason. Once they finally arrived to look at the project I was told that the job can be done and I would receive an estimate the next day. Unfortunately, and for some reason, I never received the estimate. I called the office and texted several times and was told repeatedly I would have the estimate. As of this morning, I still have not received the estimate. I hope everything's ok over there but as a existing customer and someone who owns their own landscape design company, this has been a extremely stressful and very time-consuming. read more

Great work. Great communication. Friendly staff. Recommend paying with check/debit as I was charged a credit card fee without knowing. Wish I was notified of this during payment- but I suppose my fault for thinking the fee was just some tax. read more

*Warning* Read the other bad reviews. These guys have an ongoing trend. The estimate is where the professionalism stops. They NEVER call, text or e-mail you back. I was supposed to get a written estimate about my condo wiring. The ghosted me completely. Despite my best efforts to text, call and e-mail them....NOTHING. I really didn't want to write this but i have to warn others. Get another electric business to do the work. Horrible communication guys!! Horrible!. I've been a business owner my self for over 20 years, communication is paramount to a successful business, not ignoring potential contracts. At the very least give them a ETA on the estimate if you're busy. Get someone else. You will never hear from them. read more