As I arrived around 4am (local time) from the airport the safe where very nice and answered all the questions I had. They explained all the directions on how to get to my room, the elevator, explained the paper work, etc. they also welcomed me to Madrid which was nice. The staff is very nice, the hotel seems to be very clean. However after a day in my room, I had started sneezing and getting itchy eyes, so I believe the room was a bit dusty, which is why I'm rating it 4 stars. LOCATION: this hotel is across the street from the Royal Palace. I could see it from my hotel window. There are also small little food (jamoneria, cerveza, wine, heladeria, & more) businesses next to it so you don't have to go too far or worry about getting lost. FREE wifi is always nice to have especially when abroad. Something that really surprised me is when I asked the front counter where I could exchange my dollars to euros and they said they could help me with that. What a relief! The ROOM (one person): had a huge comfy bed, window with a nice view, bathroom was big with a huge bath tube, cable TV, safe box, many outlets, air condition. read more