I had a wonderful stay at this hotel! It was very easy to get there from the airport, and there are several great restaurants nearby, which made everything super convenient. While the hotel does host a lot of groups, I still found the service to be consistently excellent. During my stay I got sick and couldn't leave my room, and the staff kindly sent extra tissue paper without hesitation One of the things I loved most is that the hotel isn't right in the tourist-heavy center, so you get a more local, authentic vibe while still being well connected. Honestly, it was perfect for what I was looking for. I later stayed at another hotel in Madrid closer to the airport for convenience, and I truly wish I had just stayed here instead. Transportation is incredibly easy the train drops you about a 5-minute walk from the hotel. I would happily stay here again and definitely recommend it! read more

Quiet, comfortable room. Beautiful lobby and lounge areas. Affordable price for being in the heart of the city.

Reliable hotel in Madrid - on the East side.... Not exactly central, but convenient to the airport, metro and super comfortable. Great restaurant / bar area, bit TV wall for football )(soccer) matches and overall friendly staff. Had a late night club sandwich which hit the spot. Thanks!! read more

The hotel was nice and staff were pleasant. Great location! But the perfume they pump into the lobby makes me nauseous! The toxins they are putting in the air is awful for people. read more

Clean, comfortable and quiet. Those are pretty much my requirements for a hotel room. This hotel met those requirements easily. However, took two days for them to be able to get us wifi on the second floor. Breakfasts were good with great selection but most of the coffee machines didn't work (!). Overall a bit chaotic which is probably par for the course for a big hotel near the Parque del Retiro. read more

This was a very nice hotel. It is quite large so the floors can be confusing. The room was a very good size. The bathroom was large too. It was very comfortable. The bar area was spacious and shows the soccer games. The buffet was good both times. Dinner had many options and it came with one drink. We had ribs , veggies and lasagna. For breakfast the buffet is even better. They have fresh prepared juices. Lots of breads and pastries. Different types of eggs, toppings , fruits , meats and cheeses. Overall I would stay here again. It was worth the price. read more

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On our bus tour throughout Spain, this was the best hotel we stayed at! The breakfast buffet has lots of delicious options. The lobby is spacious, trendy, and furnished with comfy chairs. Beds were comfortable and rooms were clean. Staff were friendly and accommodating. read more

Novotel was my family's first stop in our Spain trip with Globus. The hotel was the second nicest hotel in our trip. The hotel was clean, roomy, and one of the most modern. The breakfast buffet was good and had the most options of the 5 hotels that we had stayed at. I would recommend this hotel as it is close to the downtown area with lots of food, drinks, and shopping within a walking radius. Do not be afraid of their taxi's as they are quite reasonable (Majority of our trips here were about 10 Euros to go about 5-8 mile). read more

I truly enjoyed my recent stay here at the Novotel Madrid Centre. It's near Le Parque de el Retiro which I personally loved for people watching. I found it to be about a 10-15 minute nice stroll to shops and many cafes. El Cortes de Ingles is also about this distance , also Puerta del Sol, ( FULL of amazing !), as is Goya where you can catch a metro. The hotel itself was busy my time there; the lift is incredibly small and got stuck going back and forth between floor 4 and 3 but would not go up to my floor on 6! Eek! I got off and rode another lift! My room is decent sized for European standards; well decorated and lit with hardwood floors and a big closet and desk. My bed was that of a King bed in the US. The small refrigerator was stocked with two still waters and good for the food purchases I made down the way at the market. A typical kettle with instant coffee/tea/ sugars is stocked daily. I liked the fact that the room remained cool too; but my view was that of another brick wall. The iron was attached to the board and I have NO idea whether it was meant to be that way or some other guest did that! But, I I improvised and made it work for my traveled , wrinkled shirt! One handy item I loved and used was this phone device that is in the room for your use during your stay. I don't have much of an international plan on my own cell plan and certainly not enough data to use for mapping a city. This device was useful for taking along as a GPS and for scouting out cafes and points of interest. NOW! It did get me lost on way back with lots of turns I didn't need to take and I resorted to the old fashioned use of a paper map.. BUT it was useful for the most part! Free as long as you don't lose or damage .. OR take back with you in your luggage upon your departure! My room was a bit loud late at night, as there is a very cool rooftop pool/bar atop the hotel.. great views up here! There is also a nice sitting 'grassy area' in front with drink service available. The service here is great.. I found the eatery / tapas bar both rooftop and in the lobby area to be friendly and the price point decent. Breakfast looked good but I passed and took advantage of a cafe con lèche available. English is fluent here; although I feel we travelers should all try to speak the native language of where we visit to not look like the 'ugly Americans'! I also found the front desk staff friendly and helpful with direction and maps to include discount coupons and information on VAT for El Cortes de Ingles .. or general information and even currency exchange. I found the street art to be cool too outside the hotel entrance. I loved this hotel and look forward to my next Madrid trip! Adios Madrid! Hasta la proxima! read more

Great hotel! Has a young, urban vibe. Beds are comfortable. Rooms have a fridge supplied with a couple of bottles of water. Nice desk with good lighting. Even street side rooms are fairly quiet, although we could do without the clever ambulance drivers from the maternity hospital across the street sounding wolf whistles and the like with their sirens at all hours. I deducted one star because of some mis-information provided at the front desk. One particular plump female employee knowingly told me that it would be a 5 minute walk from the hotel to "point B," 14 blocks away. Having lived in Madrid, I knew that to be false. I called her on it and she continued to insist. My friends and I walked it and it took more like 30 minutes. Not only is this kind of thing likely to put people off schedule, but may be dangerous for those with health conditions. Do people get their jollies trying to make things more difficult for others? The breakfast is a fabulous spread but costs 18 Euros if not included in your room rate. The moniker "Centre" is a misnomer. Just about everything we wanted to see or do was a walk of several blocks, often plus bus, metro or taxi. The hotel is out on the East side of the city. The aeropuerto shuttle bus makes its last stop before the airport near the hotel. read more

Beautiful hotel! Smells good, breakfast buffet is amazing with so many options, clean, friendly staff. read more

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Overall nice hotel within walking distance to town center. And when I say walking distance, it's a good 45 minutes. When you ask for dirctions, its always 5 minutes to everything. But it's a nice walk with views of parks and cafes to see. Staff very helpful with information regarding local places to dine. Nice bar in lobby and a really nice breakfast. Avoid the sangria at the bar. God awful. Rooms are small. Elevator is so small it's almost comical. Would return. Staff five stars. read more

My family of four stayed at this hotel for four nights. The staff is friendly and was very accommodating when we upgraded our room to an executive suite. It is located outside the city centre but there is a subway station located five minutes walk away. The buffet is large with many options. We stayed on the sixth floor with a large balcony and a nice view of the city. Overall, it did the trick, our room was clean and modern. read more

Terrible experience at this hotel. Housekeeping came every other day instead of every day, our card to the parking garage didn't work on several occasions causing a backlog of vehicles and forcing one of us to exit vehicle and then go stand in line at the hotel's front desk,our ceiling was leaking in our room and then when we ordered burgers through room service they sent up raw hamburger meat lightly cooked on the outside. Also, they didn't let us know that the fitness center and pool were under construction. Despite the Novotel working out an agreement with a nearby fitness center w rooftop pool- the front desk never disclosed option to guests. On our last day the manager asked us to return bottle of water that were in coffee/ snack bar area because we weren't with cruise line. He said they failed to put adequate signage and it was their fault but they still humiliated us in public by demanding we return our unopened water bottles. If you want crappy service, uncooked food, a hotel that smells like old woman's feet, public humiliation and a complete disregard for your personal comfort then Hotel Novotel Madrid Centre is for you! read more

Novotel Madrid Centre - Raw meat - Hotels Near Me - Madrid, M

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Decent hotel located in downtown area. If you're wanting something close to the tourist locations this isn't it. Rooms are clean, customer service was good. Too many options to use their restaurant so can't really comment on quality of food. Overall good hotel, but will be picking something closer to Puerto del Sol next time. read more

This hotel is a very busy hotel. The hotel was clean and modern. The lobby was complete with a bar, restaurant and play area for children along with computers for business. The lobby is very large and well doecorated. The rooms are clean and modern with a fridge and tea pot. The rooms are stocked with two bottles of water daily and tea bags and sugar for the tea . The rooms are cozy. My husband got sick in Madrid and we staye the room a lot and did not mind. The rooms have US plugs which make it easy to charge up and long with European plugs. The only issue we had is the rooms DO NOT COME WITH IRONS you must call the front desk to request one with an ironing board. Also, due to it being so busy the front desk staff does not akways answer the phone. The staff was friendly and helpful if needed. IN the lobby they provide water and FRUIT daily for guests. The hotel is close to the subway, close to cabs, stores, pharmacies and restaurants. The free breakfast gave many options for food, various teas, and coffees which goes from 7 to 10am. Be aware they do nkt provide pancake syrup for their pancakes only choclate sauce. The hote, resturant is very good. We ate their two times during our stay was pleased both time wigh how good the food was. We were even able to order the food and have it brought to our room due to my husband being sick .Many hotels in Europe like this one does not provide wash clothes which are also called face towels so if you need those you will need to bring your own. Lastly, the front desk staff speak English and Spanish which was helpful. read more

My room has a fridge, microwave, and safe. The rooms are very clean and really nice, very modern. My room doesn't have a nice view. If I'm looking out my window all I see are the windows to the other rooms. The hotel staff, including the waiters at the restaurant are soooooo friendly, patient, and most importantly, they're very welcoming. As for my bed, it's more on the hard side than the soft side. The hotel is located walking distance from Parque Del Buen Retiro, which is a huge beautiful park, and other attractions. The hotel is also located down the street If you're going to workout, I suggest you workout at the park. read more

I stayed here with my wife in July of 2016. The rooms were modern. We brought converters for US products, however they were not needed in this hotel as the outlets were compatible with both US and European. Most beds we have had in Spain have been two twin beds pushed together. This bed was actually a queen sized mattress. On the flip side, the walls were VERY thing and you can hear everything outside (our room was facing the plaza where the hotel entry is located). We could also hear our neighbors tv, kids screaming and crying and even their conversations. The doors also slam very loud. Also, the door tags that you put on the door handle indicating whether or not you want your room cleaned means nothing, apparently. We put the "do not disturb" sign up and came back to a clean room. This may not necessarily be a bad thing but we had things scattered everywhere and did not want someone coming into our room while we were gone. Breakfast at the hotel was average compared to other hotels we have stayed at here in Spain. They have your typical selection of hot and cold food, espresso machine, and pastries. As a tourist, I would say the location is sub par. It is walking distance to a park, a department store "el Cortes ingles", the Barclays center, and a few restaurants. It is probably about 2 miles away from the city center. One redeeming quality about the location is it located by Line 2 Goya stop (still about a 5-10 walk to the stop), which will get you to the city center. Overall, not a terrible hotel but not a great one either. If I was in Madrid again, I would probably choose a different hotel closer to the city center. read more

Great location in the city center. Nice lobby bar and enjoyed room service on arrival which was at first slightly troublesome to get somebody to answer. Few blocks away is the Goya Metro train station and the ride to Plaza Mayor was easy on the red line, train #2. read more