Since Sept 2023, all the Lowe's officially became Rona+. So this is one of those stores that get…read moreturned from a Lowe's to a Rona. The attitude of the staff that greets you in the front door was super rude even on opening day (whom I presume to be the manager; a black guy with very short hair and wears glasses). We thought we would take our own buckets since it's for the first 150 or 200 customers on grand opening day, says the flyer. He thought we were stealing or something and his tone was very bad. Why didn't he stand right next to the buckets when we entered then? And he made up rules that it's one per family while it clearly says on the flyer that it's one per customer. How could he prove that when two people with different last names and different addresses be a family? I don't know. He just makes assumption. Other staff were nicer but not very efficient, which I don't think is related to the new opening. We dealt with a total of 5 staff to eventually get the orders done. First we asked staff 1 where to find certain item. He didn't know where it is and has to ask someone else. So we kept following him and walking back and forth. Eventually we found the products and go to check out. Then staff 2 who helped us check out messed up with our purchases and we have to return. Then staff 3,4,5 helped us return and repurchase and gave us the promotional gift card (buy $100+ and get $25 gc). And all of these assistance while checking with multiple people took us over half hour to purchase 3 simple items. It's not about the systems not compatible or need time to merge or something; it appears to me that each person may know just a little bit of something and so no one person knows how to follow through(?) To be honest, rona price isn't the most competitive and so if you don't have gift cards to use like me; I'll shop else where. So in the end, the store values "customer" who just walk in and out to take the bucket and not value "real customer" who have just dropped $500 in one visit. You can gauge what kind of culture Rona+ has.

Horrible customer service, Lee the owner is terrible. I'd get better service from a dead cell phone.read more

The staff are friendly and helpful and the store always has what I need. It is a great…read moreneighbourhood store unlike the big box stores on the other side of town.

This is a great little local Hardware Store, it is a family owned business. The selection is graet,…read morealso some excellent deals to be found

From the owner: "Everything for your home and garden needs with exceptional knowledge and friendly staff."…read more Other services we also offer are: - Window and door screen repairs - Propane exchange - Personal key cutting - Free Moen cartridge exchange - Battery recycling"

Discount Door Hardware is a smaller shop located in a strip mall near Bayview and Mulock in…read moreNewmarket. On the face of it, there isn't anything special about the place, but if you're ever looking for anything related to door hardware, or just need keys cut, I definitely recommend you take a closer look. The business I work for is located in Toronto, but since I live north of the city, I happened upon their website while looking for somewhere to get keys cut. After seeing they sold a lot of stuff I use at work on their website, I decided to drop in and ask a few questions to see if I could get many of the things I need on an ongoing basis. Turns out they do, and I've been frequenting the place ever since. Not only is ordering items easy: You can order online, email in an order, or call one in - and can either have your items shipped, or go and pick them up from the store (right away if they're a stock item, or a couple of days later if they're not), but the customer service here is second to none. Peter goes out of his way to try and be helpful, and to ensure you get exactly what you want. I've also benefited from Peter's diagnostic skills more than once. Whether I've brought in a broken piece of hardware, showed him pics of something on my phone, or emailed a video in, he always helps out where he can, and gives help and advice that have more than once proved both correct and valuable. I will definitely continue to frequent this place, and if you're in need of anything related to door hardware, I suggest you check it out.

From the owner: Discount Door Hardware.ca Showroom, located in Newmarket, offers an up-close preview of our diverse…read moreand unique inventory, including: residential and commercial door knobs and levers, door closers, panic hardware, KN Crowder pocket door kits, KN Crowder sliding and barn door track kits, commercial and industrial weatherstripping, Pemko and ABH continuous hinges, stainless steel bumper guards, industrial coat hooks, custom specialty flatware, pocket door locks and large L-shape grab bars.

Prices were somewhat higher than other local building suppliers, found customer service was very…read moreinadequate and unsatisfactory, the delivery of purchased goods of building supplies to end-user was 2 days later than was expected. When questioning them on the tardiness of their delivery customer service became arrogant and argumentative. I would not recommend purchasing from this place you're better off going to Home Depot or Lowe's.

Always helpful, and informative, lots of parking - good lumber and plywood stock as well as other…read moreitems

This store closes at 16:00 on Sunday! The hour info listed is wrong…read more We got here at 16:10 and it's already closed.

Exceptional customer service. Family Owned. Will order in anything you don't see on the…read moreshelf.(usually arrives within 3 days to a week)