I purchased a beautiful new dresser and it far exceeds what I hoped for. I knew what I purchased…read moreand, although the Rocco collection is new to your store, it is even more beautiful in my room. I am thrilled. Also the delivery men were absolutely fantastic! They placed the dresser in the exact spot I needed it and cleaned up the packaging afterwards. My mother accepted this delivery for me and they were very polite and deserve to be told it was appreciated! From sales to delivery I am impressed and will be happy to continue shopping there.

Every interaction, I would've rather have stuck a toothpick between my toenail and kick a wall…read more What started as a fun experience couch shopping turned into so much of a headache that we would've rathered just cut our losses then have to deal with these people. Settings expectations and not following through, to abysmal delivery services, 0/5 stars on customer service. After stringing us along for months and months and then giving us the classic "well it was an approximation." Then we asked for at least a store credit and it was "against their policy." Still waiting for a piece of a couch we bought in May and it's mid September. If their policy was to ensure unsatisfactory customer service, then they get a 10/10.

Excellent service, highly recommend Goemans. Shout out to Lou Fuentes who walked us through all the…read morechoices for washer / dryer. very positive experience. Carlo & Mona Raco

Extremely disappointed with Goemans and their absolutely unacceptable customer service…read more I have never dealt with a company that has made something as simple as purchasing and receiving a washing machine this frustrating. To start, the delivery time was completely unreliable. The delivery kept getting pushed later and later into the day, hours beyond the time window I was given. That alone was incredibly frustrating, but unfortunately, that was only the beginning. We purchased a brand-new washing machine, only to discover that it made an absolutely HORRIBLE noise during the spin cycle. And when I say horrible, I mean you could hear this machine two floors away. It was so loud and obnoxious that there was clearly something wrong with it. I contacted Goemans and was initially told I would have to wait an entire week just to have someone come and look at a brand-new appliance. After multiple phone calls and considerable persistence on my part and my husband, they finally managed to arrange someone to come on the weekend. Three technicians came out. I specifically explained the noise and told them that the problem occurred during the spin cycle. Did they wait for the spin cycle to happen? No. They looked at the machine, let it run to a small spin cycle apparently decided everything was fine, and left. I wish I could say I was surprised. As their vehicle was literally pulling away from my house, the washing machine went straight back into the same obnoxious, ridiculously loud spin cycle. At this point, I called their service number again, expecting someone to actually help resolve the problem. Instead, I was told that they couldn't get in touch with the repair or delivery drivers and that I would have to make ANOTHER appointment for the following week. They also would not pass me along to a supervisor or give a name of a supervisor. Who's running this ridiculousness??? This isn't customer service. This is making the customer do all of the work while Goemans passes the problem from one department to another. The amount of time, effort and frustration I have had to put into resolving a problem with an appliance that should have worked properly when I bought it is completely unacceptable. Goemans needs to seriously reconsider what they consider to be customer service. Because from my experience, it has been some of the worst service I have encountered. I should not have to repeatedly call, chase appointments, explain the same problem over and over, and essentially prove that my brand-new washing machine is defective. If you're considering purchasing from Goemans, think twice about what happens AFTER they take your money. The sale may be easy, but apparently getting help when something goes wrong is an entirely different story. I hate that I have to even give one star. Very disappointed! And really for a savings of $30!

Fantastic service, even during the pandemic. Was able to purchase a new stove by sending questions…read moreby email, and getting answers and pictures back. Contact less purchase and proper social distancing, and they even put it in my suv. Definitely a great, local, shop!

My wife and I purchased a dishwasher from here. They had a 'deal' but the unit was at the…read morewarehouse. Comes in after a week, but wasn't the model promised. My wife's phone number was on file. When she was calling the day before five times throughout the day on the day it was promised, they never answered. After the last time I called from my cell (not on file) and they immediately picked up... what a coincidence. It was in the next day - but ended up being a different model and we had to notice it and mention it. They don't check model #'s at the warehouse and in receiving apparently, it was shady business. But we still got a deal I guess - lower price than what we seen online even though we got suckered into getting an older model that we didn't really want. I just didn't want to wait 2 more weeks to get something from costco...

Having dealt with Canadian Appliance Source three times (fridge, dishwasher, range), I'm a bit…read moremystified about all the 1 star reviews. As a distributor, Canadian Appliance Source is not responsible for the working condition of the appliance. Unless it is damaged in transportation, the Product Manufacturer is the source for repairs, maintenance, etc., as opposed to the middleman who distributes the product, but has nothing to do with its assembly. You can purchase extra warranty if you have concerns. My most recent purchase went smoothly, earning Canadian Appliance Source a 5 star review. I was in the market for a dual-fuel range (electric convection oven with gas range), and Canadian Appliance Source offered a wide range of products at very favorable prices. Delivery was easily arranged, the range arrived at the appointed time, and they hauled away my old range for no charge. They also offered hook-up service for the gas at a favorable cost. However, in my case, that wasn't necessary, as I have a friendly electrician neighbour who will just do it for me. I purchased a bit of extra warranty to cover the first full year of operation. I find that, if something's going to break down, it either does it right away or 10+ years later (assuming that you care for your product). It also helps to take the time to do a bit of research into the product lines that interest you. I had liked my previous Electrolux stove and assumed that I would get another, but I read so many favorable reviews for the GE Range (loaded with cooking options), and Canadian Appliance Source had just the model and the exterior finish that I was looking for, and at a far better price than those offered by the many competitors. I've had very positive experiences, but I have never looked to Canadian Appliance Source for Customer Service, so perhaps that explains the stars on my review. Anyway I will be back there again for my next appliance, whenever the time comes.

Absolute worst experience I have ever had. The salesman hung up on me twice after I complained he…read moredid not communicate with the delivery people. I live in a condo with no elevator. I told him upfront and asked it will require additional staff for delivery. He said no. The day of delivery of my wash tower they refused to deliver because they had two guys instead of three. The second delivery arrived damaged. The third time they said it was for delivery only. No removal of the old appliance or installation of the new even though it was clearly stated on my invoice. Avoid the nightmare and stress and do not buy anything from this company!

Friendly and knowledgeable staff. Inside the store it looks like the reject parts from the…read moreconstruction of a Transformers army with bits and parts scattered everywhere. However, the staff seem to know everything they have in stock, and how to order parts if they don't have it.

On several occasions I have turned to Oshawa Appliance parts to assist with repairing my home…read moreappliances. They have helped me with my clothes dryer, side by side refrigerator/freezer and my oven. Each time they have provided excellent service. Most recently I called them confident that the ice maker auger motor had broken on my fridge. They recommended bringing in the part to have it tested before ordering it ($160 part). I did take it in and they bench tested it for free, confirming that it, and the solenoid that controls the motor were working correctly. Puzzled, I investigated further (there are a lot of great DIY appliance sites out there with detailed videos) and found that my problem was a couple of broken plastic tabs on a $12 part. I couldn't be happier that I did not waste money on a repair service call, or a motor that did not need replacing. DIY has saved me a lot of money and I have OAP to thank for that.