I was a big fan of Grateful Dog Walkers... But the best thing about them is no longer there…read more.. Mackey Scanlan. Not only was Mackey, a consummate professional, he truly loved and cared for my pets, as though they were his own... And, he treated my home as though it were his own. Unfortunately that wasn't something that wasn't upheld by the rest of GrateDog Walkers in this area.
I had serious issues with Liam SEVERAL times. I specifically told him that any new person needed to be introduced to myself and my husband, as well as our pets prior to coming into our home. This is something that we do with ALL contractors. It is an industry standard. It did not seem to be an issue when I discussed it with Liam... however, it was completely lost on him when on more than one occasion, he had somebody completely different, show up at our house at the wrong time whom we had never met! I called Liam, and I was assured that Mackey would be the person who would then come back. I actually had to contact Mackey directly to ensure that he would be there the first time this occurred.
The second time this occurred, a new person showed up that I had never met, locked a cat who was on Prozac in our bedroom, who, then ripped up a bedroom carpet... Liam claimed that this was impossible, they would have never shut the door, but we were out... This is not some thing that Mackey, who was very familiar with our pets, very familiar with our home, and very familiar with our routine would have ever done. Trying to discuss the matter with Liam, he took absolutely no accountability, and actually put the blame back on me.
I have had numerous issues with billing, I've had to reach out on more than one occasion because of it. It's just all very haphazard and unprofessional. It's really sad, because the place where I get my dogs groomed recommended Grateful Dog Walkers specifically because of Mackey, and I got them several new customers because of Mackey... We have all left now.
What's worse is, I had actually purchased a gift card for Mackey, and when he could not come to my home, Liam had stated he would come to my home and handle my pet for me. I agreed to that. Liam actually stated that he had picked up the gift card and was going to deliver it to his employee Mackey. I checked with him on three occasions after the last pet visit, he had no clue there was a gift card, no clue of the amount or where it was purchased to. Clearly, Liam kept the gift card for himself.
I have no use for such unprofessional persons, the entitlement is beyond reproach. I have a second home, and a very large upscale community, I had very strongly recommended this group, and I am now very strongly recommending to all of my friends and neighbors not to use them until they replace Management here.
Smarten up folks! You let an honest, hard worker who brought in clients go to keep someone who sleeps in, doesn't return clients calls, and when they do, berates them and is insanely unprofessional. This is the absolute best example of the Peter principal that ever was!
GO ELSEWHERE!!
PS notice that it's Mackey's name that is complimented on other reviews... Take the hint people! either clean up your act down here, or simply keep your flagship operation in the Baltimore area