I have had this delivery service for 6 years now. why maybe because im a glutton for ounishmenet. they never follow instruction, they always elave more or less than what i order depsite me calling them several times over the years. I finally had enough and started phasing them out. I called for a pick up and yesterday they stated they delivered 2 water bottles on what was supposed to be a pick up. I wasnt home at the time so i called to confirm and they said yes they did so i had the back and forth, i canceled my account with them, and the person over the phone siafd they would credit me the bottles and i could arrange a pick up day. i told them that today was supposed to be a pcik up day, mind you they refused to pick up the full bottles. When i got home there was no bottles, meaning i would have been charged for 2 bottles i did not order. today i woke up to a charge after cancelling my account and currently on the phone and they cant tell me where the charge is from and have me on hold keeping me in the dark about whats going on with my account. read more

Called in to cancel service delivery, they said i was all set. Delivery came, they refused to recognize any called occured and retained the charge to my account. Unfortunate experience. read more

This is the worst company in corporate America's existence that deserves to be launched directly into the 4th circle of hell for all of eternity. Originally signed up through Costco when it was run by Alhambra. Back then pricing was reasonable, and billing was seamless and predictable. In comes the fattest, greediest PE firms dumping the stink that is ReadyFresh and Primo. Since the take over, they jack up the price every 6 months, tack on erroneous late fees you have to call in on a monthly basis to dispute, and when you try to pay them good luck getting their barely functioning website to accept your payment. I hope the class action permanently ends this company for good, and I never waste my breath on these thieves. Can't wait to cancel you tomorrow when I call your competitor! read more

This review is not for the water, but rather it is for one of their salesman. I was fortunate enough to have Mynor handle our account. Mynor is absolutely amazing truly caring every step of the way he has been cooperative, accommodating, and has gone above and beyond to help us add machines to our retail facilities. Every question or concern he is addressed and resolved. Highly recommended. read more

This company is either incompetent or channel stuffing. They have delivered 12 bottles in error and yet do not pick them up, so they dont have to credit us. Meanwhile they keep on delivering. Their customer service folks are nice and polite but nothing happens. read more

This was the worst decision I ever made. The company is hard to get in contact with, they only have an AI response line. Promo waters continued to bill me after I canceled my service and applied several late fees. You are better off buying your own water sooner and water bottles. Enter into a context with this company at your own risk. (They will also delay delivery because of something on their end, they will continue to bill you as if you have received your delivery) read more

I've been a customer for about 1.5 years and finally had enough. They are a trash company who should go out of business. Incorrect billing, horrible customer service, deliveries wrong, just a mess to do business with. read more

I signed up with this service 1/9/26. Needless to say I didn't receive my water/dispenser until 1/22/26 after being told I'd get it in 2 to 3 days. I was very patient because of the snow. However when I finally received my purchase the dispenser was dirty not new as promised. The call was made on the same day of delivery and I was told they would send another dispenser out immediately. Well it's now 2/13/26 and I'm still waiting for my dispenser. With that said I've received 17 text messages with different reschedule days for delivery. I've called the company about 20 times asking to speak to a manager. I'm still waiting to speak to one. So I assume I'll never receive the dispenser thatI paid for so I cancelled the service. It gets better. I ordered my dispenser 2/12/26 from Walmart and this is what I received... Of yes it was brand new. Not retapped. Still stapled, with the protective covering around it which means it came from the company (Primo) that way. Do Not Use This Company!!!! read more

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I will never ever ever ever ever ever ever ever ever ever ever ever give this company my business again. Deliver wrong orders, charge me for deals that was true, if they deliver it was wrong and if they picked up driver wouldn't put down what he picked up to give me credit. Terrible business. read more

Primo Water - Plus 5 bottles inside. - Water Stores Near Me - Placerville, California

The worst company on planet earth :( Please stay far away for your water needs. - Missed deliveries - Wrong water delivered (We received Arrowhead instead of spring water ) - Terrible customer service All this, and it's only been two weeks. read more

Do not source water from this company! They are highly unethical and only concerned with making money off you. They sent me a broken dispenser, which I reported immediately. Based on my experience with the cheap dispensers and customer service, I cancelled my order. They insist on charging me a $ 50.00 reconditioning fee. I let them know it was broken in the first place, but they did not care. Absolute crooks! read more

This is truly the most unprofessional, terrible company I've ever dealt with. They NEVER show up when they say they are going to. So I bring all of my water bottles down to the lobby for pick up, and they don't come for days. I get in trouble with my super. Then I had to bring them back up, and then they came and refused to wait to send them back down. 9 times out of 10 they don't show when they say they will. And there is virtually no customer service. Unfort no other options for me to get Mountain Valley Spring water. Been a client for over a year. I wish I could give them zero stars read more

I worked for them and had to quit. This is a terrible company that just lies for sales. currently have a lawsuit for how bad the delivery service is when their main job is delivery. The script they give the workers at costco is also a lie. 2 cases of 40 pack waters do not last as long as 1 jug (1 40 case equals 5 gallons). They say the promotion is only in store today (it lasted 4 months I was there). it's cheaper to door dashing water then it is to use this $14.99 fee plus door dashing actually delivers it. In my 4 months I have never seen a company lie so much to sale its product. News flash if you have to lie this much your product might not be that good. They are doing so bad that they had to downgrade the pay from $15 an hour to $10 an hour because the company is losing money left and right. Don't sign up for this scam. You can get a door dash deliver on 5 gallon buckets from Home Depot for cheaper, the delivery service sucks, the sales pitch is full of lies, just a terrible company. read more

If I could give a minus to this company I would! customer service is non-existen. we have a home rental unit and I'm currently trying to schedule a service call after 2 scheduled appts where no one showed up. I'm now looking around for another company. read more

I've had several unauthorized deliveries and payments. They know they screw up and still will give you the run around saying they will refund you but when they send you that peppy stupid little email they let you know they credited your account on primo(not an actual refund). Diane was really rude last person to talk to I decided to close my account. The previous time they credited 60+ dollars back to my account because they just couldn't refund me for their mistake. This was the same thing they did today. Diane knew that I went through this several times already. I decided to close my account asking for a refund of the two new deliveries as well as a partial because I hadn't used one of the bottles she kept cutting me off. I told her it was only right I gave them several chances tried for months to get previous refunds. I read her the email where Christian another employee let me know they would fix it if it ever happened again. He knew there was an issue. I just wanted a refund for the 3 waters and I was fine with an amicable end to this shitty experience. They steal your money that was never supposed to go to them in the first place and try to tell you that your account is a recurring one so they can't refund you. I am glad I emailed them she couldn't use that crap on me so she got mad and refuse to refund me. She also stated I wouldn't get an email for the cancelation of my account or for the refund I was told I was only getting a refund for the new delivery. The only reason I purchased this one time purchase again was because they credited my account and kept giving me the runaround for the previous refund. I had to use up that credit in order to close my account. She was really upset over the email I had as proof and asked me who had signed off on that email. Even with proof that they were trying to make it right their other worker(Diane) refused to help or make it right. She kept telling me they were not going to give me a refund because I should have skipped the delivery so it was my fault even after clearly stating to her that it was not supposed to be a recurring delivery account. I read her the email. Still did not care. She also stated that they wouldn't be picking up the bottles ; I found to be really bizarre I wanted it all in writing and asked for an email confirming what she was saying she refused and told me all I was getting was a reference number. read more

Primo Water - Even with proof Diane didn't care to refund me. - Water Stores Near Me - Placerville, California

I'm tired of my delivery schedule and bottle count changing without my permission. If I scheduled 2 bottles every 2 weeks on a monday thats what i should receive. Instead they switched it to Fridays and now its 4 bottles once a.month. I have 0 place to store more that 3 bottles at a time. This is ridiculous, and I'm looking into switching to Culligan. read more

Primo is by far the worst water-delivery company I've ever dealt with. It's unbelievable that a company providing something as essential as drinking water can operate with this level of incompetence. In six months of service, not once did a delivery go smoothly. My 5-gallon bottles were dropped in random places on my property, left sitting in direct sun, and only one delivery out of six was placed where I clearly instructed. I had to rely on neighbors to move the bottles because I couldn't carry them myself. I've been trying to cancel since August. It's now November, and I still can't get a single human being to help me. The moment I say "cancel," they either hang up on me or leave me on hold for over 40 minutes until I finally give up. This company is a complete failure, and I will be sharing my experience everywhere I can. My credit-card company is now handling this situation because Primo refuses to. read more

Avoid this company. You will never be able to cancel the service. They run it like a scam.

The absolute worst company ever!!!! I just started with primo October of 2025 and nothing has ever been right with my billing. The app is useless! I absolutely have had the worst customer experience of my entire life with them. I can't wait to cancel!!! read more

I am still waiting for them to pick the crap up. 2 scheduled pick up dates and both times no call no show. And to top it off, even though my account is supposedly closed, they are still sending me invoices for renting the equipment. Almost $50 a month. Stay away from this company unless of course you enjoy missed deliverys, hours upon hours of being on hold, only to end up with a 3rd world call center, have them schedule pick up dates for the equipment only never to pick it up and charge you rental fees for the equipment that your not using and then to be on hold with a 3rd world country for hours to try and chancel a 3rd time. Joy Joy read more

Primo Water - Water Stores Near Me - Placerville, California

While my Mountain Valley Water quality is still excellent, there was an immediate and very noticeable drop off in the service and delivery experience from day one after they acquired the local Miami distributor. Sad. read more

I would give negative stars if I could. I would go into detail about how much this company sucks but after reading just a handful of the other reviews, they are all having the same problems as me. -Delivery issues -Cancellation of my order (by the driver, not by me) on the day of delivery multiple times -Leaving me extra water I didn't ask for and then charging me for it -Promising me a refund and never providing it -Website is terrible When it was Sparkletts, no issues at all. Needless to say if I ever get my latest order it will be my last. How hard is it to just deliver water??? read more

This delivery service is a scam. Over $30 a month to rent the cooler, the advertise pricing MUCH lower than what they charge. When you question it they tell you they have no control over the pricing, the "system" comes up with the prices. Just an example of what quality we are talking about....2 water coolers, 2 x 5 gallon spring and 1 x 5 gallon distilled water with this company + $200 a month! Not to mention, even if you are on auto pay, watch of for late fees being slipped in. read more

I have had one of the most frustrating customer service experiences with Primo Water. Since their recent merger, the quality of service has plummeted. Beginning in July, my scheduled delivery was rescheduled every single day for over a week. Since I was preparing to travel, I asked them to move the delivery to the following week and was assured it would arrive then--but once again, they missed the date. At that point, I decided to cancel my service and requested pickup of my remaining water bottles and the rented dispenser. That was at the beginning of August. Since then, my pickup has been rescheduled daily with no follow-through. The only attempt made was on September 8th, when I was unavailable. I've called customer service at least 10 times, and each time I was told it would be resolved, yet no one has ever come. To make matters worse, I've now been charged for the dispenser rental, despite my repeated efforts to have it returned for over a month. This experience has been a complete nightmare. Deliveries/pickups are unreliable, customer service is "nice" but ineffective, and canceling your account doesn't even do anything. Since the merger, Primo Water has clearly failed its customers. I would strongly caution anyone considering this company--look elsewhere for a provider that actually values its customers. read more

WOW Primo is awful service. they flaked on two of my deliveries in one week on two different accounts. I chatted with an agent online, once I expressed my concerns, they left the chat. So I called them, and they truly don't care. Basically "oops". WORST FIRST IMPRESSION OF A COMPANY. If I could give them negative 5 stars I would. Steer very clear feom them read more

Worst customer service experience possible. They will promise to have someone pick up empty bottles, and never do. I called a minimum of 5 to 6 times over two months, sometimes being told I had to wait two weeks for the next possible pickup after a promised pickup passed. Finally they said the issue would be escalated to a regional manager and I would receive a call from them within 48 hrs. I asked for their contact info in case I never received a call and was told that they could not share that info. Guess what - no one ever called and I never received the refund I was promised for those bottles. Seriously save yourself the headache and get your water elsewhere. absolutely terrible. read more

Stay away from this company. While shopping at BJ's, a Primo/Poland Spring sales representative signed us up for what was supposed to be a "great deal" on home water delivery service. Unfortunately, the pricing, delivery charges, and overall service did not match what was promised. Our latest delivery was rescheduled 4 different times, with the explanation that they were "out of water." A water delivery company being out of water is unacceptable. After the repeated delays and lack of reliability, I called and cancelled the service. There seems to be no accountability within this company. They use Crystal Rock as their local delivery service in our area which explains why there is no direct access to management only an 800 number with no real resolution. There are plenty of other companies offering similar services, and I would strongly recommend looking elsewhere rather than dealing with this frustration. read more

I really wanted this to work out but it did not. Ist I was charged 3 different times before my items were delivered. My unit never worked. Took me 3 days to get ahold of customer service to be treated terribly. Then the manager spoke with me after the rude support agent made me wait 45 minutes before Jerry came on to help me. He was very kind but nothing he said happene but I did get my deposit back. But was charged 60.00 then 40.00 than 7.00. For something that never worked but did get a refund of $27 when Jerry said i would get all my money back did not happen. They picked up my machine a week later after Jerry said they would be out the next day between 3/5 pm. He arrived at 7;30 the next morning not 3pm so nobody was home. But the delivery driver did call me and was so kind and came back like he said the following Friday. Picked up the machine and 4 bottle of new water he poured out in my yard so I guess that's why I didn't get my money back. Got a product that was not working. Treated like crap for returning it and was charged 3 times for something that never worked. Im done thank God. It cost me 60 bucks to be t reated like crap and be on the phone for 2 hours to get help. read more

I wanted to return everything including the cooler at the first day. They are going to refund for the water but won't refund for the cooler. As a customer I have requested many times that the machine is in the package and not used. We are returning it and they are going to take it tomorrow but won't refund the amount. It is not at all recommended. read more

If I could give zero stars, I would. This company has no idea how to treat customers or run a business. They overcharged my credit card, added charges for products I never ordered, and then their driver tacked on a $14.99 "delivery fee" for cups that were never requested. The kicker? He was already at my door delivering water, so it was nothing but a money grab. To make matters worse, they refuse to provide invoices, which means I can't even process reimbursement through my company. I cancelled my service immediately, and I'd strongly warn anyone else to think twice before signing up. This feels like a scam operation--extra charges, no transparency, and terrible customer support. If you value your money and your sanity, look elsewhere. Plenty of other companies will deliver water without trying to rip you off. read more

These people are AWFUL. If you want to pay $140+ for water then be my guest. I try and cancel twice, offer great deals, 50% off then don't stick to it So after a 3rd time, you're out. Got my bill on 12/2 $46, then going to try and bill me AGAIN on 12/20 for $68, nice "discount" Not Miss deliveries and say oops, once they told me they had no water, REALLY! My suggestion-Get your own cooler/bottles and don't allow crooks like this to stay in business And I hate having to give even one star Oh and said I was 2 days late LOL! I was on auto-pay-DON'T DO IT read more

The new website for skipping/unskipping deliveries is awful. I have my settings so that I get deliveries every 3 mos. I often have to skip my deliveries b/c I don't finish my order in that time. However, over the last 2 years (esp. since the change from Ready Refresh to Primo) the system somehow unskips deliveries or adds deliveries on it's own. So as an example... In Dec. of last year, I saw that I had too much water & skipped my until April of this year. I made a note to myself to check back in March in case I needed to skip my April delivery, too. Then without warning, I got a delivery in February. I logged back onto the website & saw that I had another delivery set in March & then in June. I called customer service to complain & they apologized & said that they'd skip the deliveries until Aug., which was the furthest out that they could pause my deliveries. I logged back on & confirmed that I had no deliveries until Aug. Again, I made a note to myself to check back on the website in July b/c I would likely need to skip that delivery, too. But yesterday (June) I received yet another delivery that was supposed to have been skipped. I checked back on the website & saw that I had another scheduled delivery in July, just 2 weeks after this past delivery... I called customer service again to complain & was told that sometimes the system updates itself & schedules deliveries if too many have been skipped, or something like that... The good thing is that I was given a credit for the order that was supposed to be skipped. The bad thing is that now I have to check the website every month to make sure I don't have any deliveries. I already have enough water to last me a year. I may need to cancel my service so I can be sure that I won't get anymore water & I can just finish the water that I have... read more

I've been a customer for some time, and unfortunately, I've had repeated problems with deliveries from this company, including incomplete orders and deliveries being left at the wrong location. I had previously reported issues with the driver and thought the situation had finally been resolved. Unfortunately, I experienced another serious problem this month. My scheduled delivery was somehow cancelled, even though I never requested a cancellation. There was no phone call or email notifying me of the cancellation, and my account indicated that I had requested it. When I contacted customer service, the first representative told me the earliest available delivery was a week later. They also never addressed my question about who had actually cancelled my order. I called again and was told the company couldn't determine why the delivery had been cancelled, but that they would expedite my delivery for Thursday. I was also told that my complaint was being escalated to an operations manager who would contact me. No one ever did. Later that evening, I noticed that my empty water bottles had been removed. After reviewing my security cameras, I saw the same driver I had previously complained about picking them up. Because customer service was closed, I couldn't immediately find out what was happening. I waited for the promised Thursday delivery, but it never arrived. When I contacted customer service again, I was told the driver was actually supposed to deliver the water on Wednesday--the same day he picked up my empty bottles. That clearly hadn't happened. I was then told the issue was actually caused by a shortage at the regional warehouse. Again, there was no call, email, or other notification explaining this to me. At this point, I have been left without my normal water supply and have to spend approximately $10 per bottle at Lowe's to get water until my next scheduled delivery on Tuesday. After all of this, I asked what the company was going to do to compensate me for the inconvenience. I was offered two free bottles and told my delivery would occur Tuesday--the same delivery date I was originally given. The problem isn't simply that a delivery was delayed. It's the repeated lack of communication, conflicting explanations, failure to follow through on escalations, and the fact that I had to repeatedly contact customer service just to find out what was happening with an order I never cancelled. I've been a paying customer and don't expect perfection. I do expect accurate information, communication when there is a problem, and for the company to take responsibility when something goes wrong. After this experience, I genuinely question whether my business is valued. read more

They delivered water I did not order, twice. They said, we will come pick them or I could keep them and they would not charge me. I asked them to come get the bottles I did not order. (Reasonable request) They said OK, but they never showed. It is my opinion they try and get extra money out of the customers and when called out on "why are you sending me an order I did not request" they are like, o OK my bad we will not charge you but you have to skip the next deliveries. But, if you don't skip we will send you more and charge you. I do not recommend this brand. read more

Don't walk.. RUN!! from this company! Shame on Costco for letting Primo scam people in their stores. I am in Arizona and this has been the worst experience. "Managing" your account online is a joke! It doesn't work.. scheduling doesn't work, skipping delivery doesn't work, email to remind to skip delivery doesn't work, CALLING customer service THREE times to skip delivery doesn't work! This is 100% a scam. I called 10 mins after last delivery to have them pick it back up... they said some one was coming out. That was SIX days ago! Four 5 gallon bottles still sitting outside my front door. Now they are trying to charge me.. AGAIN! Trust these reviews!!! DONT DO IT!! I'm filing official complaint with BBB! read more

We've had ongoing issues with service ever since Primo took over Ready Refresh. You can only use the "transition" as an excuse for so long, they have not improved and service has only gotten worse. Unreliable delivery promises, minimal dates for delivery, poor communication. We reported issues with our dispenser and were told they would replace with our next water delivery. They took the dispenser and didn't replace so now we are sitting with full jugs of water no way to dispense. I reported immediately, received no response, reported again (2days later) no response, finally called direct and was told they will deliver in the next three days (no explanation why wasn't delivered first time). Delivery date came and went and still NO delivery - still have warm jugs of water - and I call again to ask about it and I was told they didn't have in stock so they moved delivery to another 4 days out. At NO PoInT did they communicate these delays. I only learned about them by calling direct - completely unacceptable and not customer first company. Highly recommend finding alternative, they are not worth the effort. read more

I should have checked the previous reviews before signing up. they sent me a faulty equipment on April 22. when I called they said they'd replace it by April 29th (one week after) i said ok reluctantly, then on April 29 they told me it wouldn't be delivered till May 4th. the customer service is nice but there is nothing they can do. Do not use their services read more

Since Sparkletts sold to Arrowhead and now they are part of Primo Water, the service is horrendous. Getting through to a live person is hours long, delivery of water is inconsistent and they keep rescheduling even on your regular delivery dates, they are overcharging as their billing continues to have issues since the take over. The worst part is there's no one to take ownership to resolve the issues. They themselves continue to make it worse. Anyone else know of a different distributor for mountain spring water? read more

Horrible company. The billing doesn't make any sense. Will charge you random charges and make you pay. I dont recommend

I have been with Sparkletts for a long time since they started working with Primo everything went down hill. Let's start with the logging in it has logged me out and locked up on me where I keep restarting a new password and username it is a headache, almost every time.or they are alway doing some type of maintenance and you can't see your services to change update or why the driver missed. I noticed my payments have gone up drastically! I asked few of my family members and they said they stopped their business with them because it has gone up and the fees are crazy for some poor services. Therefore, I do not recommend this company at all!!!! read more