I am still waiting for them to pick the crap up. 2 scheduled pick up dates and both times no call no show. And to top it off, even though my account is supposedly closed, they are still sending me invoices for renting the equipment. Almost $50 a month. Stay away from this company unless of course you enjoy missed deliverys, hours upon hours of being on hold, only to end up with a 3rd world call center, have them schedule pick up dates for the equipment only never to pick it up and charge you rental fees for the equipment that your not using and then to be on hold with a 3rd world country for hours to try and chancel a 3rd time. Joy Joy read more

Primo Water - Water Stores Near Me - Placerville, California

I don't know what happened recently but it's not good. I'm getting water deliveries on random days even though I've previously skipped them. On The new app there is no way to skip future deliveries. Did my delivery date change? I don't know since I can't reach anyone. There is literally no one answering their phones! What happened to this company? read more

Everything was going well until Primo bought Sparkletts. There was an issue logging in to the new app and eventually got there to find late fee already charged to my card as autopay even though I did not order water. Could not cancel account online. I called and canceled but I got charged admin fee the following month. I called to get refund and they refunded part of it. I could not remove my credit info from the system to avoid further charges. I called to remove my credit card from autopay but the customer service told my it will be removed automatically 30 days after cancelation and it is already more than 30 days since cancelation and my card still there. They are stealing my money. Be careful, don't let them store your credit info in the system. read more

I started water delivery with Sparklettes water. The water wafter always tasted good. I had friends who when visiting would ask to fill up there water bottles and they always said the water tasted really good. Now primo has taken over and the water tastes really bad. My water comes out cold from my electric dispenser. When water is cold it has less flavor then if it's room temperature. But this water even though it's cold is very bad tasting, it's gross. I will just have to buy my water from Costco in the gallon bottles from now on. read more

These people are AWFUL. If you want to pay $140+ for water then be my guest. I try and cancel twice, offer great deals, 50% off then don't stick to it So after a 3rd time, you're out. Got my bill on 12/2 $46, then going to try and bill me AGAIN on 12/20 for $68, nice "discount" Not Miss deliveries and say oops, once they told me they had no water, REALLY! My suggestion-Get your own cooler/bottles and don't allow crooks like this to stay in business And I hate having to give even one star Oh and said I was 2 days late LOL! I was on auto-pay-DON'T DO IT read more

I would give negative stars if I could. I would go into detail about how much this company sucks but after reading just a handful of the other reviews, they are all having the same problems as me. -Delivery issues -Cancellation of my order (by the driver, not by me) on the day of delivery multiple times -Leaving me extra water I didn't ask for and then charging me for it -Promising me a refund and never providing it -Website is terrible When it was Sparkletts, no issues at all. Needless to say if I ever get my latest order it will be my last. How hard is it to just deliver water??? read more

I have had one of the most frustrating customer service experiences with Primo Water. Since their recent merger, the quality of service has plummeted. Beginning in July, my scheduled delivery was rescheduled every single day for over a week. Since I was preparing to travel, I asked them to move the delivery to the following week and was assured it would arrive then--but once again, they missed the date. At that point, I decided to cancel my service and requested pickup of my remaining water bottles and the rented dispenser. That was at the beginning of August. Since then, my pickup has been rescheduled daily with no follow-through. The only attempt made was on September 8th, when I was unavailable. I've called customer service at least 10 times, and each time I was told it would be resolved, yet no one has ever come. To make matters worse, I've now been charged for the dispenser rental, despite my repeated efforts to have it returned for over a month. This experience has been a complete nightmare. Deliveries/pickups are unreliable, customer service is "nice" but ineffective, and canceling your account doesn't even do anything. Since the merger, Primo Water has clearly failed its customers. I would strongly caution anyone considering this company--look elsewhere for a provider that actually values its customers. read more

Worst customer service experience possible. They will promise to have someone pick up empty bottles, and never do. I called a minimum of 5 to 6 times over two months, sometimes being told I had to wait two weeks for the next possible pickup after a promised pickup passed. Finally they said the issue would be escalated to a regional manager and I would receive a call from them within 48 hrs. I asked for their contact info in case I never received a call and was told that they could not share that info. Guess what - no one ever called and I never received the refund I was promised for those bottles. Seriously save yourself the headache and get your water elsewhere. absolutely terrible. read more

If I could give less than one start I... If I could give less than one start I would. This company was an absolute failure to deliver water. for over 4 months. they kept charging my card for the water dispensary. I talked to a supervisor twice and they credit my account then said they would absolutely pick up the dispensary 2x in the following week; they did not and kept charging me again. I have blocked my credit card from them and they owe me around 100. read more

If I could give zero stars, I would. This company has no idea how to treat customers or run a business. They overcharged my credit card, added charges for products I never ordered, and then their driver tacked on a $14.99 "delivery fee" for cups that were never requested. The kicker? He was already at my door delivering water, so it was nothing but a money grab. To make matters worse, they refuse to provide invoices, which means I can't even process reimbursement through my company. I cancelled my service immediately, and I'd strongly warn anyone else to think twice before signing up. This feels like a scam operation--extra charges, no transparency, and terrible customer support. If you value your money and your sanity, look elsewhere. Plenty of other companies will deliver water without trying to rip you off. read more

Worst water delivery company ever their apps don't even operate properly when you're trying to schedule things and then over schedule water and then charges you for it as well never will use them ever again stay away from them, especially due to the amount of better off just going to the store read more

We've had ongoing issues with service ever since Primo took over Ready Refresh. You can only use the "transition" as an excuse for so long, they have not improved and service has only gotten worse. Unreliable delivery promises, minimal dates for delivery, poor communication. We reported issues with our dispenser and were told they would replace with our next water delivery. They took the dispenser and didn't replace so now we are sitting with full jugs of water no way to dispense. I reported immediately, received no response, reported again (2days later) no response, finally called direct and was told they will deliver in the next three days (no explanation why wasn't delivered first time). Delivery date came and went and still NO delivery - still have warm jugs of water - and I call again to ask about it and I was told they didn't have in stock so they moved delivery to another 4 days out. At NO PoInT did they communicate these delays. I only learned about them by calling direct - completely unacceptable and not customer first company. Highly recommend finding alternative, they are not worth the effort. read more

I've never written a review in my 40+ years of life but having to call more than ten times, only three answered, spending more than an hour talking to them as the refund they promised me has never arrived... and I'm still on a call with them only to find out they now have a wrong billing address, I am called to leave this review because it is truly the worst customer experience from the product and service perspective. From frequent delivery missing to not picking up bottles on the day they would (even after a couple of phone calls to confirm this as otherwise the bottles would be stolen; which they were as they weren't picked up without any heads up) to refund not made after three phone calls over an hour total after I discontinued the service... Had I known, I would not have entered any business relationship with them. And I hope you stay away to save headaches and time. read more

Do NOT give these scam artists your business. They have continued billing me 3 months after I cancelled my service and charged me late fees. They refuse to fully delete my account and customer care is not helpful at all. read more

impossible to cancel. they continue to deliver and increase the quanity. it has taken 4 calls and holding for a minimum of 30 minutes each time and still can't get my request completed. read more

Bought up Ready Refresh. Called billing as my $50 a monthl bill increased to $115 with new Primo Stationary. I called, they explained it is rental. I explained we have had this unit over 8 years and have never paid more than $50. He explained it is the rental. Asked to cancel - another long holds after a nightmare phone tree to begin, I have been on hold. So far, call length is 25 minutes. In my waiting time, I googled the company: Following Primo Brands' acquisition of ReadyRefresh (BlueTriton) and subsequent migration to a new service platform, many customers have experienced significant service failures, including missed deliveries, unannounced route changes, and billing errors. The integration has led to widespread consumer complaints about poor customer service, with some users reporting weeks without water and unauthorized charges. read more

I have been with Sparkletts for a long time since they started working with Primo everything went down hill. Let's start with the logging in it has logged me out and locked up on me where I keep restarting a new password and username it is a headache, almost every time.or they are alway doing some type of maintenance and you can't see your services to change update or why the driver missed. I noticed my payments have gone up drastically! I asked few of my family members and they said they stopped their business with them because it has gone up and the fees are crazy for some poor services. Therefore, I do not recommend this company at all!!!! read more

Everything is absolutely horrible!!! They finally came and picked up their equipment and water coolers- after 3 1/2 months of it sitting outside and our appointments being cancelled and rescheduled! I am sooooo grateful to be done!! read more

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This place has horrible service. They never notify you of delivery changes. I have been waiting for 2 weeks now to get a delivery that was scheduled a month ago. Everyday I check my account and it shows the delivery has been pushed back another day. They give you no time frame either, just sometime between 8:00 am and 5:00 pm on the delivery day. Their customer service is horrible. read more

Ever since Ready Fresh was bought out by Primo Brand, I had skipped deliveries, delayed deliveries and rescheduled deliveries. I had to make numerous calls to them EVERY month asking for my delivery. And, every time, they can offer an apology and free water. Well, an apology doesn't help when it happens every month and free water doesn't help when that gets delayed or rescheduled. Im so done with this incompetent company. Today was the last day Im going to deal with them. Cancelled their service and going with someone else. read more

I'm extremely disappointed with Primo Water's customer service and delivery system. I waited over an hour to speak with someone just to update my delivery address. Despite confirming the change with the representative, my water was still delivered to my old address--and now I'm being billed for it. The app's chat feature doesn't work, and there's no way for customers to update their address without calling the severely understaffed call center. To make matters worse, there's no way to contact the delivery driver directly. I assumed the driver would have been informed of the address change, but that clearly didn't happen. His time and effort were wasted, and so was mine. What is going on with this company? It shouldn't be this difficult to manage a basic delivery service. Primo needs to improve communication, empower customers to manage their accounts online, and support their drivers more effectively. I am canceling my service immediately. read more

If I could give them negative stars I would. We have used Sparkletts/Primo for years with reliable service. They recently merged to Ready Refresh and became the worst delivery service in the world. They cancelled 3 deliveries without notifying me. My latest delivery has been rescheduled and delayed by Primo at least 7 times. Their new portal deleted my login as an additional user for my company. Their customer service team is useless as they are a foreign call center. Though they are polite, they only make false promises and apologies. I have even spoken to supervisors who are no better. 5 customer service calls and hours on hold resulted in nothing but more delays. The president of the company sent a general apology letter which was a sad excuse. They blame the merger and portal. It's been weeks. They are too big to actually care. TRULY AWFUL! TOO BIG TO CARE. I'm switching to Zutra. read more

Worst water delivery service EVER. Their billing service is terrible, their delivery service is unmanageable, I have cancelled my service with them over 5 months ago, I am stuck with 11 empty 5 gallon bottles that I paid for already that I don't what to do with. They have 6 phone nos. But they don't answer any of them. Don't use them. read more

No problems at all with Ready Fresh - This company (PRIMO) has missed deliveries, brought the wrong amount of bottles, changed my delivery date the last minute DO NOT USE THIS COMPANY !!!!!!! THE RATING SHOULD BE ZERO read more

We were long-time happy customers of Alhambra Water, which we signed up for through Costco. That all changed when Primo Water took over -- and everything went downhill fast. First, they delivered 10 five-gallon bottles instead of the 3 we ordered, simply because we had 10 empty bottles they failed to pick up from previous deliveries. Their logic? If empties are outside, you must want full ones -- regardless of what you actually ordered. Trying to resolve the issue was worse. It took over an hour just to speak to an agent -- completely unmanageable for anyone with a full-time job. The next month, even after leaving only 3 empties out, they delivered 10 bottles again. That's when I discovered Primo unilaterally changed our recurring order to 10 bottles per month without our consent. Unbelievable. After another hour-long phone call, they finally agreed to fix future deliveries -- but refused to correct the incorrect orders or pick up the extra water. To make things worse, they have a policy that doesn't allow skipping more than three months of service, even if you have more water than you can possibly use. When we finally decided to cancel the service, it took yet another painful hour on hold. They promised to pick up the empty bottles and water dispenser the following week. Instead, I got another automated text message confirming yet another water delivery. Seriously? This company is disorganized, unresponsive, and operates like a scam. What used to be a reliable service has turned into an absolute mess. Stay far away from Primo Water. read more

Primo Water - Water Stores Near Me - Placerville, California

If you saw my past post you know I cancelled Primo Dec 4th, returned all the EXTRA UNWANTED bottles of water and their machine and I continue to get billed for the crap and they add an extra $20 late fee every mo. I told them yesterday AGAIN I ain't paying them shit as they technically owe me $ for all the f-up deliveries and over charges! I told them if I get 1 more freakin bill I am taking them to court and guess what? They said No problem Ms. we will credit your account and close it! SEE if I had paid I would never have gotten my $ back. PRIMO SUCKS!!!!!!!!!!!!!!!! read more

They finally picked up our equipment. The woman who picked up the equipment had been laid off when Primo took over and hired as a contractor to pick up the mess that Primo caused. She was professional and kind and listened. She lost all of her accounts that she had built over the years with Ready Fresh. It's really unfortunate that they are being treated this way. Primo is not a business I can support. read more

Primo Water - Numerous emails rescheduling - Water Stores Near Me - Placerville, California

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**1 star - Completely broken service since the merger** I haven't written a Yelp review in over a decade, but this company has gotten so bad I felt like I had to say something. I really hope people read through these reviews before signing up. Primo Brands has gone downhill fast. You can't turn off auto-pay, you can't choose or modify your delivery dates, and you have no control over your account. Their website is a maze of dead ends designed to frustrate you until you give up. My deliveries have been rescheduled to the "next day" every day this week, only for nothing to show up. This has been happening for months. When they do show up, it's often at 6am with no warning. There's no way to skip a delivery or adjust the quantity online. I've got months of empty bottles stacked up because I never know if or when they're coming. They keep charging a \$14 monthly fee even when no delivery happens. Prices have gone up while the service has gotten worse. Customer service is basically non-existent. The chat on their site doesn't work, emails go unanswered, and if you call, expect to sit on hold for at least 20 minutes--if you even get through. Half the time you get disconnected. I've been promised credits that never show up, and you can't remove your payment info or cancel through the site. There's also no delivery tracking or updates, so you're completely in the dark. It's a broken system. This has been one of the worst customer experiences I've had in years. Avoid this company. Seriously. I hope others see all of these warnings before signing up. read more

Primo Water - No wonder their service is so bad they have Joseph Stalin handling customer complaints. - Water Stores Near Me - Placerville, California

I was a loyal customer, but after multiple missed deliveries, broken promises, and conflicting information, I finally had to cancel. They failed to deliver my water three times, even after sending confirmation emails with delivery dates. Each time, the delivery was either delayed or completely no-show with no proactive communication. When I tried to get help, I was passed between chatbots, disconnected support lines, and vague email replies that contradicted each other. After canceling my service out of pure frustration, I was told that my refund was processed. I received three different dates claiming the refund was issued--but the money never showed up. First, they said it was refunded on May 28th. Then June 5th. Then back to May 28th again. None of it is accurate. I've had to spend hours following up via emails, chats, and phone calls, only to be met with robotic responses and empty promises. As of today, I still don't have my refund. This is not just bad service--it's unethical. Charging people for a product they never received and then making refunds nearly impossible is unacceptable. I'm now filing complaints with the BBB, my bank, and possibly the FTC. Save yourself the headache. Primo does not value customers, cannot deliver on basic promises, and should not be in the business of water delivery if they can't even deliver water. read more

Everything after the representative who sold me into water delivery he was great but after it was a mess... horrible customer service they decided to deliver early without notice and then rescheduled me another day without notice and missed there actual delivery day I cancelled and called costco to complain read more

Absolutely the WORST water service! I received a delivery for water that I never ordered a few months ago. It was for purified water, which I would have never ordered. I called for them to come pick it up and they told me they couldn't pick it up once it was delivered and refused to credit my account. I then called every week for over a month and during that time they started charging me interest for non-payment. Finally after 3 months of complaining, they finally credited my account. Then today, I get to work, open my email, and find that they delivered 3 more bottle of water that I never ordered and I now I have to go through this all over again. I called and canceled my account but not sure how long it will take to get a refund. Also, don't be fooled Ready Refresh is Primo water so I would highly recommend steering clear of both companies. read more

Horrrrrrrible customer service. Says there's a messenger chat on site, that didn't work. Log into account, and my delivery date has been changed again while we are out of water. Nothing scheduled to be delivered. Try to call customer service, it doesn't recognize my phone number and when I have the ability to ask to be connected to help, it said "please hold" then dropped the call. Called 2nd time and went the "new customer" route and it said wait times are currently 30+ minutes. What a cluster. Completely unimpressed and going to have to go back to Mountain Glacier. read more

Bad delivery- extremely bad customer service. They promise something that they will never offer. They can't even pull up my information even I've been a customer and registered for over 6 months. They just put you on hold for the rest of the day. Extremely poor service read more

So we have had the Primo water service for 3 years and then decided to install a water purifier system. You would think it would be less than 5 min experience to chat with Primo support to cancel and schedule an equipment pickup...reality shows it takes much longer...and be ready for the annoying sales tactics to keep you...those tactics sold me on never using their service in the future. My chat thread... hello, i would like to cancel my service. I would like to schedule a pickup time for equipment Cancelling your account is the last thing we want to hear. I can definitely assist you with the cancellation process. May I ask what led you to this decision? we installed a built in water purifier I am sorry to hear about your cancellation request, I understand you've already have filtration installed and I'd like to assist you right away. How did we decide to switch to filtration from your previous water needs set-up? Cost. Can we schedule a pickup of equipment now? I am pleased to inform you that we are also offering filtration equipment. We have the SmartTap water filtration, and this is currently on promo, and you can do a one-time purchase of the Initial SmartTap Kit for only $99.99 or purchase a bundle package for only $239.99 and you can have clean and fresh water whenever you need it. respectfully, all I need right now is a date for equipment pickup. Are you able to assist with that or should I call in? I can help you with that. I just want to offer you something since we valued you as our customer. I understand that you're considering canceling your service, and I want to take a moment to address your concerns. We genuinely appreciate your loyalty, and it would be our pleasure to assist you in finding an alternative solution that meets your needs. Have you had the opportunity to try our wide range of sparkling and still water case packs, coffees, and teas all available for delivery? You can even also order cups from us! As an exclusive offer, we would like to offer you a $5 discount on your next 6 deliveries. Look, we don't need ANYTHING, I have already stated this multiple times. Just schedule an equipment pickup! I have one last offer. Nope, don't want to hear about it Alright. I will now schedule a cooler pickup and close your account. read more

DO NOT BUY. THESE PEOPLE ARE AWFUL. They will charge you even after you deactivate your account. They also charge a credit charge in which is not reflecting in the invoice. They also make unauthorized payment after I deactivated my account. Once you sign up, its an endless calls with them because they are incompetent in solving any issues. I asked for my refund and made at least 8 calls, they all promised me that the refund is on it's way but never received it read more

We were Alhambra customers through Costco for 15+ years, and we never had a single complaint about their products and service. Then the takeover by another water conglomeration with multiple names (Primo now) drove the service immediately into the ground. Billing, deliveries, customer service, etc. are the complete opposite from when it was Alhambra. The one time we did catch the delivery employee (deliveries do not happen on a regular or reliable schedule) he was very nice and professional so can't blame him for his employer's horrible business practices. We have spent the equivalent of several hours on the phone, online chatting, and writing letters trying to sever ties with this company. Billing and invoices are impossible to understand with dates and charges and credits that make no sense. We were charged a late fee for the month they were starting to transition over from Alhambra. This was a late fee for which we never received an invoice or statement. They did remove that when I informed them of the situation. We canceled our account in July 2025 via telephone. We were told the last empty bottles would be collected on July 21 and we would receive our bottle deposit refund (which was initially paid to Alhambra many years ago) within two weeks. The driver did show up to collect the 9 empties, but he also mistakenly left 9 full bottles that we did not want and did not order. Since the account was already closed we were told they couldn't figure out how to schedule a pickup of those full bottles. So, it's been almost two months that 9 full bottles have been sitting in the heat and littering our driveway. After more phone calls and a registered letter to the main office in Florida, the bottles still sit in front of our house waiting for someone who apparently is never going to show up. We have also not received our bottle deposit refund. Our account online shows a negative balance, but not the amount we initially paid Alhambra. Out account is closed so how does a negative balance work for us? We sent a registered letter to the main office 2 weeks ago informing them if they didn't remove the bottles from our property and issue us a check for the refund that we would be filing complaints. Someone signed for that letter over a week ago so we know it was delivered. We have heard nothing from them. As promised in the letter we will now be filing complaints with the California Department of Consumer Affairs, Costco, the Better Business Bureau, the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB). If we don't hear from Primo we will have to pursue other avenues to get our refund and we will give or throw away their bottles. For anyone else feeling as frustrated as we are please consider filing complaints with the agencies listed above, substituting your own state agencies if you are not in California. read more

They randomly charge account multiple times then don't deliver for months after we begged them to deliver what we paid for. Then boom, they are delivering like almost every day for like 3 weeks straight. We have 20 bottles, we call and say we don't need any more right now, then boom like magic they deliver 20 more bottles the next day! There is no happy medium with this company! We are only a family of 5 here, not even a business! I would hate to see how bad they would manage a busy company's water supply needs! Geez! read more

We've had Primo Water service for a few months at our business, and honestly, I'm puzzled by how difficult it has been to manage something as straightforward as water delivery. Deliveries are frequently rescheduled without notice, making it hard to plan when to put bottles out for pickup. We've now accumulated 12 empty bottles and have been out of water for two weeks, which defeats the purpose of the service entirely. Getting in touch with a real person has been nearly impossible, despite many attempts and waiting on hold for over 30 minutes. The chatbot is not helpful for resolving these issues. Previously, when this service operated under ReadyRefresh, I knew my driver, and if there was a change, I received a call directly so we could adjust. Primo sends a robocall reminder the night before deliveries, often around 9 p.m., which doesn't allow enough time to pivot plans for a business that needs to prepare during business hours. The $13 delivery fee also feels high considering the inconsistency of service. At this point, I simply want the empty bottles picked up, a refund on the bottle deposits, and to be done with the service. It shouldn't be this complicated to receive water reliably. read more

STAY AWAY, absolutely the worst company to deal with!!! Nonexistent customer service or any clear, concise or HONEST information on their website (or thru their APP) concerning information and phone numbers to get an ACTUAL live agent!!! They give you a toll free contact phone number, but NEVER answer it, just a useless recorded message about how they will GET BACK TO YOU. ALL DESIGNED TO ENSURE EXISTING CUSTOMERS ARE COMPLETELY UNABLE TO EVER CANCEL ACCOUNTS AND SERVICE. FINALLY cancelled my 8-year service via my DELIVERY DRIVER. Account was originally thru SPARKLETTS (thru COSTCO) which was excellent until PRIMO BRANDS took over!!!!! COSTCO was also told about this nightmare company. Too bad, SPARKLETTS water is great, as was NIAGARA. Thank God I found PEBBLE SPRING WATER (Placentia) which is a small company who not only ANSWERS their phone, they provide actual straightforward info, service AND FANTASTIC WATER. The OWNER actually answers his phone!!! WORKS FOR ME!!!! read more

Charging nearly $10 for a five gallon water bottles. And recently started charging rent $5 for their water dispenser. Filling the bottle ourselves cost ~$2. And water dispenser is a one time investment. And say bye to these guys. read more