I contacted Lifesource in hoping to get something for our house to deal with super hard water that…read morecan cause pipe damage. Kevin was our representative and explained the entire system for us. Once we determined this is the system we wanted. Cody and Erik came to install the system which didn't take long at all. They completed everything promptly and explained how to stop the system in the event of leaks or other issues. Overall I hope this prevents any issues that may arise with our pipes! I'll update once some time passes to provide insight on how things go.

I just got my LifeSource Whole House Water Treatment System Installed today by Installation…read moreTechnicians: Cody & Gilbert. They were very professional, efficient and clean in their work! I look forward to enjoying Maintenance Free service for the many years to come! I wish I had chosen the LifeSource 7 years ago instead of the Monthly rental exchange tank water softener system that only doe a fraction of job that the Life Source system does. - I added my own pipe insulation to prevent the sun from heating the water lines oin the summertime. Something that was terrible issue with the Water Softener PE Tank.

Needed a 20 year + water heater replaced, gave good quotes and estimates. Booked a time within the…read moreweek, tech arrived on time and soloed the install, everything looks up to spec. So far so good, will report back if anything goes wrong, but so far I would definitely recommend this company.

Very pleased! We had a tech come out to do a tankless water heater flush/descaling. He was prompt,…read morecourteous and even checked our water softener to confirm that it was working properly while here. Their pricing was less than the quotes that I rec'd from a couple of plumbing companies to do the same job. I would highly recommend based on our experience and will be using them again in the future.

Installation technician arrived on time,was professional and polite,answered all my questions. I…read morehave the whole house system & the under sink RO system. My water scale was reduced 75% or more, there is no longer a smell/odor in water, tastes clean and refreshing. I have had my system 2 years now and I am absolutely happy with my system. It costs less to have than the plastic water bottles i was buying 8 to 10 cases of water bottles every week, & it is much healthier. Also Victoria, in the Arizona office was extremely helpful with my upcoming maintenance appointment. Very professional, friendly & kind. I would highly recommend this system to anyone. Also, I have read all the reviews, the bad ones, I must say that thus far I have not had any of those problems. All the staff I have dealt with have been straight forward and very informative. I can't speak for others, but I can for myself. I would do it all over again. Again, I highly recommend this water system. For me it works and is very important to my health, as I am disabled. Thank you PurAgain Water

I would give them a negative number if I could. Avoid purchasing or buying from Puragain. I…read morepurchased their whole house system & reverse osmosis in March, 2024. This system is $5,999. After my 1yr follow up in 3/2025, on 8/29/25, I had water coming out from the reverse osmosis under my sink. This was due to a faulty part from Puragain that they knew they had issues with, but did not check with their current customers who may have the faulty part and fix the problem. Although they sent a technician out right away to fix the faulty part and replace with a newer part that won't crack, they did not follow up with repairing the inside of my kitchen cabinet that had major water damage even though they took pictures. I continually followed up with them to see when they would fix it, I asked for their insurance info & I just kept getting the run-around or partial information. It is now end of December and no word from them at all to repair the water damage. A vendor who doesn't acknowledge their fault or repair what their system caused & they knowingly knew about this faulty part I do not recommend. Save your money, research diligently - there are better systems out there with a lower cost. Run from vendors that don't have integrity.

My system is great I can't believe I went 10 years with a salt system. This is so much easier and…read moreworks much better. My skin feels better and no more salt. I do love being able to drink from anywhere in the house too. I wish there was a way to tell if the buildup in the pipes was going away but nevertheless I'm a happy camper. Very professional and knowledgeable salesman. We worked with TC and he was patient and answered all our questions. Installers were also great and worked around our schedule. Thank you H20 concepts!

If you live in Lake Havasu City Arizona STAY AWAY FROM THIS COMPANY! We were told our water would…read morebe clean and only minimal minerals would be found good for you right. Unfortunately we have been complaining of mineral deposits wherever the water has been allowed to dry leaving ugly stains. The company suggests cleaning the hot water heater what this has to do with the cold water supply has never been fully explained. They will NOT come out to inspect the system or offer a solution other than the water heater. Our drip tray on our refrigerator ice maker is now stained with minerals that no longer clean off. We should have kept our water softener and R. O. Unit which they removed during the install. Don't waste your money on this system in this city!

Called them last month for a qoute and they were prompt and polite on the fun. But that was the end…read moreof anything good. Received an estimate for a tankless water heater and they were much higher priced than the other two estimates I received from two other companies here on yelp. Then when I looked at there qoute it was also even a cheaper brand unit. I also asked if the technician himself was a licensed plumber and in fact was Not. Only the company was. I'm told that's totally legal here in phoenix. But I feel much more comfortable having an actual licensed plumber working on my water lines and gas lines. I hired the other company on here that sent an actual licensed plumber and they installed a better brand higher end unit

Great company! Javi and Corbin were very professional and explained everything. Javi fixed a…read moreshower spout, sink faucet and a washer/dryer box completed. Jess at the office kept me informed on when they would arrive. Thank you!

Buyer beware. Do not use this company…read more Benjamin Franklin Plumbing acted in a predatory and misleading way toward my parents. They were quoted around $1,100 for a water heater, but after it was installed, the company suddenly claimed the cost was $11,000--a figure that was never clearly disclosed or agreed to. Once the work was done, they pressured my parents to either pay the $11,000 or set up a payment plan. After firm pushback, my parents ultimately paid $2,000, which only highlights how inflated and unreasonable the $11,000 demand was. This felt like a bait-and-switch tactic used on vulnerable customers. Get everything in writing and look elsewhere.

They need to change their slogan. Technician missed his appointment window, calling 30 minutes…read moreafter the window ended saying he could be at my house in another 45 minutes which would be past 7pm. The delay was partially due to him needing a special solution for my tankless water heater which they made note of when I scheduled. We agreed upon him arriving first thing the next morning. Again he left to get this special solution meaning he never bothered to get it the day before. They had me sign up for the membership plan which 2 different customer service reps told me included in house water pressure check as well as a bag of salt for my water softener. All the tech did was the flush of the water heater. I told him I was part of the membership plan and that was a part of it. He called his supervisor who said that was in fact the case and that he would reach out to me on Tuesday to finish the job and bring a bag of salt. I am writing this on the weekend following that Tuesday and there has been no communication or completion of the job. Only reason I called them is that was the number on my water heater. I wish I could be this bad at my job.

Back9Waters is for sure the company to go with. Jeremy is very knowledgeable about Arizona water…read more He is local and responsive, which is important when looking for a solution for my needs here in Arizona. He is honest about his product and doesnt try to sell it, more just offering solutions to my problem. Ive had the system installed now for a few years and still love the feel and taste the difference! I would recommend and have already recommended Back9Waters to family and friends.

From the owner: We clean the water first then either condition or Softening the water, depends on what you want…read morebut we don't make you choose!! We educate you on what these systems actually do, then you make a choice on what works for your needs.

Quality service with knowledgeable staff. They lways do a great job and are communicative an fairly…read morepriced . I have used them for years and have not been disappointed.

Mitch is an excellent serviceman in replacing our R/O filters and inspecting our system. Heinz…read morevery friendly and knowledgeable!

SUMMARY: THIS COMPANY HAS SCAMMED ME OF $1,800…read more I purchased a whole house filtration system for $1,550. It turns out salt water systems are outlawed in my Los Angeles region because of the negative environmental impact. I needed to return the system. I confirmed the return policy with Kory in their sales team. He assured me that if unopened, I would receive a 100% refund. I spent around $250 of my money to UPS the whole unopened system back to their facility. I paid extra for tracking. Kory immediately confirmed when 3 of the 4 packages had arrived, and he was waiting on the final package. He would refund me once it arrived. Then the final package arrived. I know because, again, I paid for tracking. I reached out to their sales team again inquiring for a refund. Radio silence. This was over a month ago. I have left endless voicemails, emails, texts. ZERO RESPONSES. How strange that Kory was extremely responsive when helping me get this product back to their warehouse. But once received and time for a refund, he drops off. 602ABCWATER, I am not off your case. Respond to me ASAP.

My husband placed on order with them on June 10th and was told that the item would ship within 21…read morebusiness days. My husband called when the 21 business days had passed and spoke with someone who said it would ship by July 19th. We have yet to receive any notice that the items have shipped or that there has been a delay, it is not July 26th. My husband and i have both called several times to follow up (reached out via phone, email, and Facebook) but have not received any reply from the company. At this point, we'd like to cancel our order because, if we can't get ahold of them now, we're concerned about their customer service if anything breaks or we have any other issues. It shouldn't be this difficult to get a reply. Will update IF i ever get ahold of the company. *UPDATED ON 7/30: neither my husband nor I have received any communication from the company, but he did receive an email that his order has been cancelled. Not sure if that was due to the company receiving our requests for status updates or if it was due to us reaching out to our credit card company to see if they could help us since we paid but had received no product (the credit card company was extremely helpful). Either way, we're glad to be done dealing with this company.

***overpriced ++labor ..equipment....can find same water softeners/reverse osmosis ..other…read moresuppliers..installation quality "amateur "..at best..lacking ..communication between sales & actual installers..items on back order..multiple install visits.."questionable " faith in install/warranty and company ..i feel i paid **way too much**..suggesting ..others do better research..avoid pressure/"best price"..today..sales tactics

These mfers have the highest prices and if you don't go with them they will continually call u 5 or…read more6 times a day from various numbers making it impossible to block they call in the morning and at night . I would rather drink water out of the canal than to use these pieces of dung. Avoid at all cost they excel in ripping u off and harassment.