We had spent the day celebrating my parents birthdays in the city (we took the Staten Island Ferry). On our way home, we wanted to find some quality Italian food on the island for dinner. My mom had found Osteria by Primo on google. Unfortunately, they were unable to accommodate our party of 7. They suggested we go next door to their self serve less formal sister restaurant. Luckily, there was a large table outside. Overall, we had such a great experience here! Frank's customer service really stood out and honestly went above and beyond. He made it seem like we sat at the actual restaurant. Everyone was so friendly, welcoming, and attentive, and you could tell they genuinely cared about making sure we had a good experience. It's not often you come across that level of service, and it really made a difference. The restaurant was intimate and small. It was located on a corner of a residence street and a busy road. We never felt rushed, and the staff made us feel right at home. Both of my two boys (10 and 8year old) absolutely enjoyed the food. We absolutely enjoyed it as well. You can tell their food is fresh and not frozen. Frank had told us they put in their order every couple of days to really provide the quality. We'll definitely be coming back! It's always nice to find a restaurant with great food, but even better when the people working there make you want to return. Highly recommend! read more

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Gluten free pizza ,not up to par ,need new recipe Unfortunately I not able to eat regular pizza read more

Pizza was delicious. All the slices behind the glass looked great, saw some meals being boxed up for delivery and they looked great . Sadly, I live out of their delivery zone and they're not part of Uber Eats. I would definitely be using them if they were. A must stop if you are in the area and love fabulous pizza. read more

The pizza here is amazing. I usually go for the large margarita and is delicious. The pizza is pretty thin and has crisp.

Pizza was not all that. Parking is tight and no smile for us. The food is reasonably priced for take out

Food and service amazing love this place. It's so underrated. Food is so fresh. The atmosphere is beautiful. The waitstaff is very attentive. read more

This is by far the only good pizza place on Staten Island the pizza/pasta/and sandwiches here too even the poor excuses for brick oven pizza they have here. The place isn't overly flashy or to run down and the service is quick and simple. The best things here are the pies and claim/meat sauce pasta. read more

pizza is ok, but, we also ordered raviolis and chicken Caesar salad wraps The sauce on the raviolis was between bad and terrible and they were undercooked. The Caesar salad wraps were just as bad. The wraps were mushy. Prices are too high for this place and they charge two dollars for delivery! It was good a couple of years ago but not any more read more

I've only had take out and it doesn't disappoint. The MVP is incredible. Tasty crispy crust. Will have to stop by one day. Looks like a nice establishment. read more

It's been open for a while for a reason - it's a very good pizza place. The selection of slices is beautiful. Customer service is warm and welcoming. The pizza tastes like classic neighborhood pizza should taste like. You'll enjoy your visit. read more

Used to have good food, but not anymore. Ordered 4 pies, and all were like eating flat tasteless cardboard. Not only was it terrible but we didn't even receive the correct order and had to convince them to make good on what we paid for. Bad experience - will not order from them anymore. Even DiGiorno frozen pizza is better than what they served us. read more

I don't like the fact that they charge delivery fee and convenience fee first time i order here and last time read more

Primo Pizzeria - Pizza Near Me - Staten Island, New York

Anything other than the grandma pie (7/10 on their best day) is a waste of money. Tried a few paninis and wraps- they tasted like they've sat out all day on display, just flat out disappointing. This is not the old primo; order somewhere else to save yourself the frustration. read more

The worst pizza order I ever had. I assumed that if I ordered a pie it would be freshly made. Instead, I got something that was made at least a couple of days ago and reheated. The crust was stale, the cheese was dry, there was not enough sauce and it tasted like nothing. I am never ordering from that place again. read more

Panini and fries use to be so good... but don't know what happened after renovation?? Got usual order and it didn't look like panini no more and didn't taste as good. And the fries aren't the same... don't know if I got a bad batch but it was soggy and less. I'll go one more time to see if that was just a bad day... read more

Best Italian pizzeria/restaurant on Staten Island. Fan favorite of their calamari slice! Don't blog much I recommend a try read more

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Place is nice and convenient since I am from the neighborhood. Lunch specials are the way to go if working from home. Only negative side is the girl working in front. Rude and obnoxious. When arriving to pick up, is texting and not paying attention to what she is supposed to be doing. One of the cooks would have to tell her to attend the customer. read more

The entire order was delicious,Gluten free Pizza,White pie,soups, etc, etc ,keep up the good work

This place is a quiet neighborhood pizza place with a Restauraunt in the back.... I've been here before but just deciding to write the review now because I'm here ... so... the penne ala vodka is good here I've had it before also the veal piccata and spaghetti with garlic and oil .. which is what I ordered right now :) if your in the neighborhood I would say definitely come here read more

Primo Pizzeria - Veal piccata - Pizza Near Me - Staten Island, New York

Although pricier then other pizzerias it is by far worth it. The best pizza on the island

Not the same since new ownership. Ordered takeout they added delivery charge which they never had before ,use to deliver so quickly waiting an hour now for food. Ate in restaurant once very pretty but Manhattan prices and portions. Won't be returning read more

If I could give this place 0 stars I would. Not only is the pizza disgusting with sour sauce, the customer service is even worse. We ordered 3 pizzas last night, one was half pepperoni AND onion. Of course it was incorrect, with half pepperoni and half onion, but the counter girl on the phone was insistent that I was wrong and continued to hang up on us 3 times when we called back, they claimed they had phone issues. They also claimed they had no manager on to talk to us. We actually brought the pie back to be remade and it took 20 minutes- low and behold the phones worked the whole time, and there was a manager there!!!!!! The people taking orders are incompetent and cannot comprehend anything other than a large cheese pizza- one time we asked for a vodka chicken parm wrap and you would've thought I ordered a 5 course meal by the confusion. The delivery guys are nasty too. There are much better pizzerias in Dongan Hills to order from. read more

I would give them zero stars if I could. my delivery took and hour and a half for two salads, but the first issue was they charge a service fee to order online and a $2 delivery fee. ok fine, I called up instead, ordered my food. I had to call them twice to see where the driver was. Once the driver arrives, I asked if he gets that $2 that they charge for delivery he advises me that he does NOT. so I tipped him $4 to come half a mile, plus the $2 the owners get which is poor management and greed. Oh also the salad was almost $12 and was a small size. RIP OFFS AND GREEDY, will not be ordering again! read more

This place is great. Nice tomato sauce in my opinion. Everything cooked just right with good ingredients and very tasty. Really good food no matter what you get read more

Their penne vodka is AMAZING! They has lots of selections as far as pizza goes and a few tables to eat outside if you're an outdoor nut like me :) read more

Primo Pizzeria - a plate of pasta and a sandwich - Pizza Near Me - Staten Island, New York

The best Italian restaurant on Staten Island do you Italian food or real Italian food best food I ever ate fresh he uses the best products . Nicky been around this business his whole life . always the best products real Italian I go back to Brooklyn where he started over 35 years ago . Do you want Italian food or do want Italian food . Thank you for all the wonderful meals . The best to you and your family always . I don't go to Brooklyn any more. Nicky brought Brooklyn to Staten Island . Anthony sessa read more

I used to live nearby and I've always liked this place. It's not the BEST pizza around but they have a nice vodka sauce slice and different varieties and there used to be this cute European guy that worked behind the counter whom I'd flirt with every time. I wonder if he's still there.. anyway, i've only sat at the restaurant portion of this place once and it was nice. All in all it's a good place. pizzas are reasonably priced. They have parking behind the store. read more

I ordered a heart shape pizza from here on Valentine's Day also a grilled chicken Cesar salad. I ordered from here before they always had average food. But that day I got my pie it looked horrible and it was a deformed heart and did not taste well I paid extra for the shape and it looked horrible. The salad came which chicken that looked like it was heated up from the day before. It was hard and brown on the edges my children spent the rest of the day in the bathroom. I ordered once again and the food was horrible. I don't recommend ordering from here my dog didn't even eat the chicken read more

Primo Pizzeria - A horrible heart shape pizza that looks deformed and I paid extra for this - Pizza Near Me - Staten Island, New York

This review is regarding a take out order. 1. Wait time - 4/5 - The order was for penne with marinara for 6 with 6 meatballs, a side of ricotta, and an order of Pasta Caprice made with pesto and gnocchi (a custom order). The food was ready in 30 minutes which I found to be a reasonable amount of time considering the order size. 2. Food quality - 3.5/5 - The food was good, not particularly special. The penne and meatballs were solid, but nothing standout flavor-wise. The pasta caprice with pesto and gnocchi was better, with a nice savory flavor, but a bit on the salty side and so oily that I had to drain it. Overall, solid food, but the lack of freshness was obvious. 3. Portion size - 4.5 - With 7 people who ate at least 2 portions of food each, we had a little over 2 portions of penne left over. 4. Value - 4 - The overall total was about $105. At around $15 per person, this was a pretty satisfying meal with leftovers. Particularly the single portion of Pasta Caprice, which easily fed 2. read more

So I'm new to Staten Island. I ordered food online because the hours on the menu says Fri & Sat 11am-11pm. Order food last night around 940pm..Friday night...never received my food but they charged my account. Ok ..not a big deal if I wasnt starving. I would've drove there, I'm right up the street. So now the next day im told I now have to wait for my refund. Didnt even ask for my name during the whole conversation. Disappointed..guess I wont try Primo pizza...too many other pizza choices here in Staten Island.. read more

Primo Pizzeria - Menu with hours of operation and delivery. - Pizza Near Me - Staten Island, New York

Food is always good and the place is always clean. Their buffalo wings are awesome. Better than some wing spots I've been to. read more

Awesome my secret place for excellent Italian food. And by far the best pizza. Affordable prices. Family atmosphere. Can't wait to go back. read more

Primo Pizzeria - Pizza Near Me - Staten Island, New York

Great fresh food, good portion sizes, big variety menu, fair pricing, great customer service & fast delivery. Couldn't ask for more. Love this place!! One of my favorite pizzerias on the island. Have been ordering from them for years & I will continue to. read more

I am giving only 2 stars because while the food is great the staff is not. Rude and unpleasant. Especially the delivery guy. Also the order is ALWAYS wrong. How many times can you order the same exact thing, the same exact way and it gets screwed up? Really wish they had better customer service because I would still be going there. Also, when was the last time they updated their website? The prices are wrong and they have specials on there that they don't even offer anymore and when you order them they say "were not in charge of updating the website" how about I don't care, if its on there you should honor it. read more

This place is a bad choice and should be avoided ! Bad experience everytime The food is over priced , far higher prices than other pizza places..the entres are also over priced and the portion sizes are small...their $20 entres are the size of an appetizer. The service here sucks too..last time I ordered from here something was missing, and when I called they gave me a hard time about it instead of just correcting it. Never ordering from here again..bad service, high prices for very little, and the food itself is no better than anywhere else..for a place that calls itself "primo" this place is anything but primo. They should change their name to "ultimo" read more

The food here is good but that's about it the actual pizza I feel is lackluster and nothing special. Ordered a large pie and the sauce was almost flavorless and there wasn't enough cheese the dough was mediocre at best. read more

Just picked up a penne vodka lunch special. It was covered in prosciutto which was not mentioned anywhere in the menu! As I was trying to pick out the prosciutto I noticed a hair in my food! read more

Tuesday 8/5 was the first time I have order from there since before the new owners took over. Wanted Pizza but didn't want to go so far from home and decided to give it a try. Well I ordered just a plain pizza and I was pleasantly surprised that it was so tasty! Almost (almost) like a Brooklyn pizza! I will definitely order again! read more

This is my standard pizza place I order from around here..nothing special but gets the job done.. I've only had the pizza here and have no complaints read more

I love primo. They are my neighborhood pizzeria and they are always so sweet. They save your info so you never have to retell them your address which I really enjoy ! The Grandma slice is always so amazing as well as the buffalo slice p read more