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    Primeval Forest Nursery

    4.8 (4 reviews)
    Open • 11:00 am - 7:00 pm
    Updated 1 month ago

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    The 5 stars is for having materials and products you might need for DIY projects. I still would…read morenot recommend HD for any contract jobs. Such work is jobbed out and HD doesn't back up the quality of the work. Having said that, we went yesterday for a replacement flourescent tube and a fuse for it. Like many HD shoppers, I've often found it difficult to find an employee to help find something. Yesterday, a super HD worker named Colin was on the spot even as we stood in front of the light bulbs looking for a 3-way bulb. Not only did he offer help without being asked, but instructed me on how to adjust the brightness tone on the bulb I was going to buy. Yes, there were some words to that effect on the package, but I'm sure I wouldn't have bothered to read closely. It's a light bulb. Colin next kept us from buying the wrong flourescent tube. What we'd picked up was a 12w and we needed a 15w. (Always helpful when shopping for a replacement anything to bring the old one with you.) Turned out HD did not have an 18-inch 15w, but at least we didn't have to come back to return the wrong one. And then Colin found the correct fuse we needed, Done. (We did get to Ace on Summer St in time to grab the last 18" 15w tube they had in stock.) Helpful and knowledgable employees can certainly make all the difference in any shopping experience.

    Ordered new doors. Got storm door and door for the front and a storm door for the back. The actual…read moreprocess of ordering in store was not so good. The service from the sales person could of been better. From getting someone in for measurements to the items coming in were not communicated well at all. Measurements were suppose to be done with 72 hours, this did not happen so I had to call the store twice only to find out the order was placed incorrectly. Had I not called I'd probably still be waiting. When it came time for installation the wrong back storm door was ordered! What is saving this review is the installation crew, Conlee and Dylan. They went over and beyond. They were able to correct the wrong door and get a new one here within minutes. They were professional. Did a great job with the installation. Totally respected the property. They cleaned up during and after the installation Explained everything as they were doing it. Just great service there. The actual store service people were disappointing. The actual doors themself were priced reasonable, and they provided nice discounts.

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    Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

    I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

    Primeval Forest Nursery - homeandgarden - Updated October 2026

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