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    Primestones

    3.8 (6 reviews)
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    84 Lumber

    84 Lumber

    (6 reviews)

    Had an experience that was not very customer service friendly. Ordered 11 prehung doors and 7 of…read morethem came damaged. After agreeing to replace them when they came back out 3 frames were damaged again. After waiting over a week for them when I went to pick them up all that was there was the wood for the frame unassembled. When you pay for prehung doors the expectation is that they will be preying. When asked what they could do about it they said it would take 4 weeks to have them prepared. Since we are in the middle of a build that was not an option and we had to take them unassembled and assemble ourselves. Thru all of this not once were we called to communicate to us what was happening with our order or delivery. We needed to track them down each time. Josh was not very helpful after he sold us the job. See below for just a few pictures of what was delivered to me

    They installed 19 windows in my house. 15 need to be replaced due to a very poor quality and a very…read morebad installation. 1 is leaking. Some are so badly installed the wind or water come true from the sides. My screen from the sliding door is still not installed due to poor installation of the frame. From the 4 "properly" installed windows, 3 are picture window. The last one installed properly, the frame is cracked. It's been 6 month. 84 Lumber came 3 times inspecting the windows. The last time Dalton Dierker the "Boss" of the branch in Riviera Beach came and told us they will fix the situation, but all 84 Lumber is doing right now is blaming the builder. I am living in Arden, in Palm Beach county.

    First Impression Doors and More

    First Impression Doors and More

    (29 reviews)

    Outrageouly bad service and no follow up, stay away from this place if you value your money,…read moreI bought double front door and door handles (aka pulls) from them. Be aware that this company only sells the hardware, the install and painting they farm out to 3rd parties, I had issues with the paint after a few month, painter ghosted me even though he gave me a 5 Years warranty. One of my door handles started to come loose. It took 2 months to schedule an appointment for technician to come out with a dose calls and many missed appointments. When he finally showed up the technician came with a small Allen wrench and told us the screw is stripped and he would have to cut off the handle to replace with new. It would cost $1000 nor under warranty because the screw is stripped. I called the store at least a dozen times, no call back was ever received and they also ghosted me. This place has no interest in doing anything but sell the doors and hardware, they don't care about their customers at all. STAY AWAY!

    We purchased a new hurricane door from First Impressions in July of 2024 and it was installed early…read moreOctober 2024. No problems with installation and the door passed inspection immediately. Our problems began with the Schlage hardware satin nickel when we noticed in early January that our hinges were rusting. We were advised to fill out a service request and finally had to go into the store and try to find out what was going on after waiting days for a response. The store did order and replace the hinges. Then on 2/27/25 we noticed that the satin nickel film is peeling off and here it is 4/15/25 and we are still waiting for that hardware to be replaced. Neither the store owner, manager or our salesman has ever reached out to us regarding our concern over the quality of the hardware they sold us. So who knows what will happen when the one year warranty is up on this seemingly shoddy hardware. We paid $6000.00 for this door and I certainly expected a better product and better service.

    Primestones - buildingsupplies - Updated May 2026

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