​ After being out of work for a week because my computer broke down, I was desperate. I went to the biggest stores (office depot, best buy) looking for help and support, but I just found apathy, and high prices. I needed to repair my PC, so I took it to best buy, however they couldn't fix it because they did not have right tools. Then, I ended up buying a new device, however this didn't come with the right cables. After waisting my whole morning again going to big computer retail stores, I found this guys here on Yelp, so in middle of my desesperation I decided to give them a chance, and now I CAN'T BE MORE GRATEFUL. I wish I knew about Prime Tech Support since day one when I started having issues. I called in today, and Sandra picked up the phone, she gently help me asking me what exaclty I needed, and then she passed the phone to Darian, who professionaly walked me through the inconvenience I was having, and kindly explain me the solution. I had to get some cables to connect my tower to my screen, it sounds simple, but believe if you aren't on the right hands something as simple as that can take you days. Then he suggested me to bring the PC so he could help me testing it out. So I headed to the store, got the cables, and tested them on my new PC. I couldn't be happier and thankful, I was going to be able to go back to work (after a painful week because my boss is mad at me since I haven't being able to work) and continue with my activities. I highly recommend Prime Tech support, as their name stayed .. Their service is PRIME! They are fast, knowledgeable and professional, don't waste your time going to other places with amateurs, and go to Prime with the real experts. read more

Background: Macbook Pro circa 2012, running slow after OS X update, and eventually crashed. Genius Bar = 0 help, and Apple troubleshooting was completely worthless. Found Prime Tech Support online, and decided to give them a try, based on previous reviews. Walked into the store, which is somewhat unassuming. Was greeted by Claudia, who from the first conversation, seemed like she knew what she was talking about. Excellent, and I mean EXCELLENT customer service. Walked in on Saturday right around noon, and diagnostics were complete within the next 2 hours, despite having other tickets that they were working on that day. Fixed my laptop, rushed the required hard drive parts, and my laptop was fixed by Monday. Seriously runs like brand new now. Very reasonable prices. To summarize, this is quite easily the best place to go for computer repairs in Miami. I interacted mainly w/ Claudia, who I found to be extremely knowledgeable, helpful, professional, and just plain fun to talk to! They even gave me a discount voucher, just in case, for next time! Once again, thanks to the Prime Tech Support team for their excellent service. We need more businesses out there like you guys! - Ash read more

This was my first experience with Prime Tech Support and I could not be more happy with the process, from end to end. After spending many hours and days trying to resurrect my computer, it became evident that the issue was most likely with the motherboard. I researched online but the only motherboard replacements were used ones in China or those in the US that were multiples of price above what I was willing to pay. I chose Prime Tech Support to see what they could do with the problem. After what was a reasonable fee for analyzing the issue and an even more reasonable fee for actually repairing the motherboard - replacing two micro transistors and removing and flashing the BIOS chip, they were able to breathe new life into this computer. All done without the benefit of schematics ! Their work was timely, reasonably priced and Claudia, the owner, was very patient working with me. This is an HONEST and PROFESSIONAL business and based on my personal experience, I would recommend it for not just the "basic" types of everyday issues but even a highly complex one requiring the technical skills of an electrical engineer. They deserve my future business the right way - they earned it ! read more

Don't recommend this place at all. They will take your project as slow as possible. Customer service is unbearable to say the least, take a lot of time answer and also quite some insistence from Customer side. Now speaking about building. This is the worst part I have experienced, I wanted to build a corsair 1000D series with 4 radiators and 2 pumps. I bought everything and took it to the store. They said "this afternoon will send you the information about fittings and tubing you need so we can start your build. They didn't. Two full days waiting and when they contacted me was just to say "this is a lot of work, we want to charge you 900 for the build. When they told me more than once price was 600 (520 final build 80 online consultation) consultation which I did where I also asked about the pricing and they said 520 again. Same as the two first time I went to the store, because yes speaking thru email messages or calling (god calls are awful to connect with someone) all that times they said the exact same price. But once they saw wow this a lot or work lets charge him double. Personal advice look for some place else if you want to do a big build. Thanks. read more

This business is the real deal. My MacBook Pro is almost ten years old and started giving me problems. Pink stripes were showing up on the monitor. Two other tech stores I visited told me I would have to replace the logic board (which is really expensive). One of the stores was an apple certified place, but I did not trust them. After speaking on the phone with a rep from Prime Tech, I decided to bring my old, banged up computer to them. And I was amazed at the level of customer service and care I received. This is the only place that sends you a diagnostic with video and photos of the inside of your computer! Genius! Most tech places ask you to just trust them and take their word that they're telling the truth about whatever is going on inside your machine. But Prime Tech shows you a video of your machine on the inside and outside Before, During, and After the start working on your computer. After taking my computer to them, they were able to fix the problem without replacing my Logic Board. Now I'm writing this very review using my computer!!! It's so hard to find an honest business these days. This place is the real deal. read more

Anyone who needs tech support needs to know about this place now! After my laptop started freezing up ALL the time and doing other weird things and my regular tech support guy left me hanging, I did a desperate search for help. I found Prime Tech Support on Google, and after reading some reviews, I couldn't call them fast enough. Claudia was my first contact with the company and she couldn't have been more professional, friendly, and knowledgable. She figured out the problem ASAP and set me up with Alex. Alex went above and beyond. Not only did he fix my laptop in an efficient manner, he waited after hours for me to pick it up after work and seeing I was not at all technically savvy, he was kind enough to give me a tutorial on my laptop. This place knows its stuff, does it well, and is competitively priced. Claudia has a good thing going here. I highly recommend. read more

All I can say , I'm the happiest person on earth . Went to Prime Tech for big deal repair and the not only did a wonderful job , they stay after-hours to get it done because they knew I needed my laptop to work that nigh . On top of it my iTunes were going crazy and my DJ program won't recognize them plus my DJ program people weren't the ' nicest " in the word .. I felt totally helpless . Well today I went back and I got the only help , lots of patent and understanding for someone who panics over deleting an email and couldn't remember passwords , almost three hours later I had my program up and running the way was supposed to be ... for a DJ that means a lot ..like my food !! THANK YOU SO MUCH ! Really. read more

This place has been able to fix a cellphone and 3 computers others could not. I have always had great customer service and results. I like their system, they send you messages at all times when your stuff is being serviced, there is no waste of time and I always know what is going on, makes everything faster and I can give my input as well. I have recommended this place to friends and family when they needed somewhere trustworthy to take their computers or cellphone and they too have been pleased with their experience so I will continue to do so. Their prices are fair, I have never felt that I had to pay much for anything here, and they do an excellent job on top of the good prices which is more important. read more

My internal hard drive crashed after downloading an apple software update in the middle of the night/pre-dawn early morning. My laptop wouldn't start up so I reached out to Prime Tech and a few others for help expecting a response the following morning. Claudia responded immediately to my surprise. They were able to recover my data and replace the hard drive. There were a few hick ups, none that was Prime Tech's fault. Claudia, knowing I was on deadline, stayed more than 7 hours after normal business hours giving up her Saturday night to get the job done. Claudia was a life saver! She was courteous, professional, and hard working. - Chris read more

Prime Tech Support is the best company that do your custom gaming PC. I purchased the parts and took them to another store that I found here in yelp and, and they took 3 weeks to give me my computer back and they could not make my fans to work and then I decided to pick up my parts and take it to Prime Tech and guess what my motherboard and CPU were damaged and the PSU had a broken cable. Prime Tech diagnosed my unit and then they recommended the best board and CPU and RAM and then I brought the new parts to them on Tuesday night and yesterday they call me that my Gaming PC was ready for pickup. And today I am picking up my Gaming RIG read more

Fire alarm phone jacks I never leave ANY reviews but after the service we received from this company I was compelled to do so. I was having trouble finding technicians that could connect the alarm jacks to an existing Comcast number. I called and Claudia answered and asked me to explain what my issue was. I explained the situation and she asked me to text her pictures of the jacks and cords. I did and I was sent a credit card authorization form. A technician and Claudia came out within the hour. The job that took me a month to figure out took them less than 30 minutes to fix. I couldn't believe it!!!!!! This is a MUST hire company. read more

These guys were awesome. I brought in my PC laptop because the hard drive was starting to fail. Claudia took my information down and started working on it immediately, she called me with a diagnostic update before I even got home from the store. The computer was ready with a new hard drive in just over 24 hours and now it's running like new. I called two other places that had good reviews on Yelp before deciding to go with them. They were almost HALF the price in labor costs as the other two places ($110 instead of ~$200) and they did it in less time than the other places quoted me on. Really couldn't be more pleased. read more

i was having a huge problem with my mac pro.After reading the reviews in Yelp , I decided to take my laptop here.When we arrived there we realized that we have just missed their operation hours.But Alex was very kind to open the doors for us .They figured out the problem right away.During the process of fixing the computer they were very informative .Step by step we were being informed about the process.They have fixed the problem in very short time.The price was very affordable.When we were picking up the computer we have also met Claduia.Overall very professional , customer friendly service. read more

Dear Prime Tech Support Family, words cannot express how pleased my wife and I was of how fast you were able to repair my MacBook Pro computer. Notwithstanding that when many persons were off enjoying the Martin Luther King holiday, there was a Tech Support worker on-duty to overcheck our computer and within hours of the same day was e-mail a full report on the findings of the problems and the overall cost of the repairs. The next morning not only did I received an email that the computer was ready for pickup someone even took the time to call. Once again many thanks. Blessings! Paul Miller. read more

My experience with Prime Tech Support for the first time was the best. I called the company and spoke to the manger( Sandra) and she was very sweet and gave a good affordable price to fix my computer hinges. I took my computer to them Saturday and receive it Tuesday. Also they are very responsible and make you feel comfortable with leaving your item with them. Lastly,they constantly gave you updates through emails as your item gets fixed. I would would highly recommend this company and use again for any computer issue. read more

Excellent service - landed in Miami from JFK today, Im a photographer desperate need of a new battery by Sunday for a job. Its been operating like this for 7 months and just havent had a moment, due to this job I needed somebody ASAP, brought my computer after landing and these generous people found the time to do it right then and there. They normally said it is a few business days but could see I was in a situation. Thanks so much Alex for being sweet and getting me back on track! Great price and spectacular service. read more

Amazing crew that worked super diligently to restore two towers and a laptop I managed to trash to basically non function. Trust your computers to Prime Tech and NEVER call Quickbooks or Microsoft for help, especially on a Sunday, unless you want to talk to some idiot in Manila or El Salvador. Everything QB and Microsoft did while they were logged in, was wrong and beyond destructive. Whereas, everything Prime Tech did to repair the horrendous data loss, operating systems and hard drives was superb! read more

My Windows 7 laptop was crashing for a few weeks. I had to have it repaired. I had a bad experience with a repair service on the west side of town so I needed to find a good organization fast. A friend suggested Prime Tech about a month ago and when I realized I was so close to them I decided to give them a try. I had to leave the computer with them for a few days or so I was told. Prime Tech did a great job fixing the system crashing without too much trouble. I thought the price was very fair. read more

Thought I was going to have to buy a new computer, even though I loved my old one (17" screen, etc.) but running so slow and finally when it had an email problem, I went to Prime Tech. I'm so very grateful to Claudia and Sandra. Not only did they serve me with such care during this pandemic but saved my computer and it's running like brand new. I feel truly blessed to have them available, especially as right now, it's our computers that are keeping us all connected! Janet Parker read more