I would give 0 stars if possible. I have been trying to cancel my storage unit for three months. I have called the store several times and have been told that my unit is cancelled and I have nothing else to worry about. Just like magic, every month, these people are sure to continue taking payment. Today I had the great pleasure of speaking with Joyce, the most condescending and disrespectful "assistant manager" I have ever spoken with. I was told it was not her problem that I was lied to, because she is a new employee. I was also told that, although my storage unit is completely empty, I would need to travel six hours to show her the unit is empty in order for her to process my cancellation. She refused to listen to my explanation of my problem and actually screamed at me for not pausing my workday to call her earlier. The utter disrespect and lack of basic customer service skills is atrocious. Do NOT use this business! read more