I would NOT recommend this facility to ANYONE. The rate to rent my unit spiked nearly 100% after the first year and included mandatory insurance (as an additional fee). I set up my payments online on autodraft and rented for nearly a year without incident. However, I needed to be out of contact for 4 months and so left my phone and laptop with family members to keep track of things during my absence. As soon as the next month's rental fee was due, my debit card was hit 4/day for several days in attempt to collect. This flagged with my bank and they denied the payment for cybersecurity reasons. Upon my return, I discovered that Prime Storage had auctioned off ALL of my worldly possessions and were seeking $260 from me, threatening to go to collections. No calls, texts, or letters ever arrived from Prime Storage, per ATT and USPS records. No attempts to reach my next-of-kin. Nothing. I found a cluster of emails in my spam inbox which were flagged due to unknown sender. My passport, social security card, medical documents, legal documents, childrens medical records, and box of prescription medication were among the items sold. Do NOT rent from Prime Storage unless you can babysit the unit monthly. Even then, I wouldn't risk it if you can help it. read more

Renter BEWARE. If I could rate this place ZERO STARS, I would. Prime Storage acquired Life Storage in 2022. It has gone down hill fast since the aquisition. The building is not kept clean. People are living inside the units. People hang around outside the main entrance into the building, which is NEXT DOOR to the office and "piggyback" into the building. Since 2022, there has been a Fire and Water leak. Manchester Police have been notified on multiple occasions of recent events that have taken place. When you try to speak with an employee in person regarding their security and safety issues, the office is conveniently ALWAYS closed. If your office closes at 4pm on a Saturday, and your sign says closed until 3pm on a Saturday, (when this photo was taken at 2:30pm), what are your employees doing at this location? I do NOT recommend this place to anyone, even my worst enemy. If I knew then, what I know today, I would have never have kept my belongings here. Look elsewhere. read more

Prime Storage - Prime Storage - Self Storage Near Me - Manchester, New Hampshire

rate increases every single about 100 to 200% increase over a year try to look somewhere else to store your stuff read more

If you're looking for a clean, secure and temperature controlled environment for your belongings, prime storage is amazing. In addition, hours of accessibility to your possessions is more than fair. Plan your time accordingly, as if you need to stop into the office they may be helping another patron and will lock the office until they come back. There are many security cameras that ensure peace of mind, especially as a female. Highly recommend! read more

I placed my Ex's items in this storage facility (he knew) and paid the first month's rent (62 for rent & 13 for insurance) on March 24. My Ex is currently homeless, on EBT, and looking for employment, so he, unfortunately, did not clear the unit out in time and missed the April and May due dates. I was told that $150 was due on May 24th (covers May 24 - June 23 rent). I received an email on May 26th invoiced for $315 (62 + 62 for rent, 13 + 13 for insurance plus a $115 Old Lien Fee added 5/24 and $50 Lien Processing fee added 5/24). I was not warned of these fees and they surpassed the cost of the unit's rent/insurance by 110%. Shocked, I emailed back 5/27 asking about these fees to see if they can be removed and said the storage unit would be paid in full and cleared out prior to 6/24 (the new month). I received no reply. Again, I emailed 6/8 asking for answers about these exorbitant fees. I received a new invoice 6/9 stating $365, they added a $25 lock cutting fee (6/8 although they still did not respond to the last email) along with next month's rent and insurance (covers 6/24 - 7/23). I finally received a reply later that day on 6/8 saying they could only remove the $50 Lien Processing Fee and I need to pay $290 within 3 days and clear out the storage unit, since they would add an additional $100 in 4 days (June 13). This has been a nightmare, I just want to pay the rent and insurance that was used which is only $150 before next month starts on 6/24, and never use this place ever again. I cannot imagine a company willing to charge a homeless person $390 for them to access their items before next month even starts to empty their belonging when only two months' rent and insurance is due equalling $150 in total. This company is gouging poor people with these hidden fees, ignoring questions when they arise and making an absurd profit off people's weaknesses. read more

Prime Storage - Self Storage Near Me - Manchester, New Hampshire

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Stay clear of this storage facility. They bait you in with initial pricing then quickly raise their prices. Headquarters is somewhere in MA. The staff is very rude. The female employee has zero personality and never smiles. The access door nearest my unit broke almost a year ago and has not been fixed. You could literally pry the doors open by hand and gain access to the buildining. They claim they can't get the parts. They have recently raised my rent by $50. One of the reasons for the increase is 24hour access amongst other BS reasons. Do yourself a favor and go to ANY OTHER STORAGE FACILITY but this one. A ZERO RATING IS MORE APPROPRIATE!! read more

I bought a unit as I was being evicted from my apartment the same day there was a fire I couldn't access my unit I had very few items in there to start with but an entire moving truck comming to take my things inexplain my situation they didn't offer another unit in another facility they didn't boffer me any money back since injust paid for the unit and the whole reason I needed it I wasn't able to access the unit to begin with.. inlost everything that day .. now if it's a day past due they email call text incessantly till its paid and now again units paid in full can't get gate access and unit is still locked over and all my belongings are sitting in a parking lot because nobody answers the phone when I call read more

absolutely atrocious, they raise the prices up without sending an email saying that their prices went up. The elevator is always broken, even though when I bought the unit, it says access to elevator always granted which is not the Case whenever I come by, whenever I went by a couple days ago the doors are broken and kept on opening and closing, allowing anyone and everyone to come in and when I mentioned it to someone is on their way and shrugged me off. if you could afford anywhere else, you should do it don't belittle yourself to this place. Not to mention that when it's summertime, there are bugs everywhere inside. I also had a conversation with them about late fees because they tried to charge me a late fee a day after my build was paid even though there's a 4 to 5 day grace period and when I mentioned it to the woman that I was talking to, she said oh no, there's no late fee and then proceeds to tell me how an additional amount was added to the account and goes, but I can "meet you halfway" all she did was takeoff The late that I told her was there. I wish I can add photos to this because the amount of gross things that I have seen in the storage place would be enough to keep you guys away from even renting out a unit. read more

In December I got an emergency phone call saying there had been a flood at this storage facility to please come and see if my things got damaged. From the photoes you can see they did. This facility makes you take their insurance. However when I turned in the claim they said it was surface water and they refused to cover any of the damages. I had so many this in things in this unit. I ask the lady yesterday if the owner of the property would cover the damages to which she said no. Over 3000 worth of damages. A California king pillow top mattress destroyed, Amish bookshelves, antiques. PLEASE DO NOT RENT FROM HERE. RUN!!! When you pay someone to keep your stuff guarded, you expect it to be safe, especially if its their business. Me and everyone else that was effected by this was able to get their property replaced by this company. Don't rent from here. If you cherish your belongings. Do not rent from here. read more

When I first signed up online, It was stated I could access the unit immediately. This wasn't the case. Each time I went there was another issue. Code not sent, nobody in the building and always one of their locks on the unit so I couldn't access it anyway. Finally ended up there on a day they were open but after finding nobody to help I called. I was finally put in touch with the person on site, who was super nice especially when faced with me being pretty pissed. (I did apologize:( not her fault the place has issues. Then I was told it was her who was emailing me. I requested a refund for the time I had been unable to access the unit. 2 months later still waiting on that. I have been to the unit 6 times. Not one time was there a cart to be found. I have wasted hours waiting for someone to hunt one down after I had no luck. I was told there were 50 on premises. No way. I have seen 2. And one of those was stuck on the second floor as the elevators were broken. Today I asked I'd the other 20 they said were ordered were in or was I on a wild goose chase again. They are on back order. Well seeing as the ace just opened shouldn't they be prepared before taking peoples money? No response to emails. Broken elevators. No carts. I'm paying to have my stuff moved out somewhere else. Don't waste your time. It will be wasted. I left twice with stuff in my car unable to get a cart or anyone to help me. Worst business, next to cable company. read more