I rented a 10 x10 unit at $105 per month with a $35 security deposit. I was paid through the 22nd of November. I emptied the unit early November, considered storing additional items but did not. I went to cancel and obtain my deposit on or about November 16, 2015. I was told it looked like the company already cancelled it when they found my unit empty without a lock. Mind you, that is how it was when I first rented the space. No one called me about this. They do not pro-rate if you cancel early but apparently can rent to someone else if your unit does not have a lock.
The young women told me I should be receiving my deposit money in the mail in 2 to 3 weeks. The check was not forthcoming. The gal with whom I had interactions with had worked there for some time went out on maternity leave in the meantime. The person in her place pleaded ignorance of anything. She said she would get back to me but did not. I called back and she had no information for me. Customer service is non-existent. The supervisor failed to return my calls. When I finally reached her, she said that the contract says you must inform them if you empty your unit and take the lock off (the lock that I purchased from them and was mine). (the print must be rather small) and if you neglect to, you forego your deposit.
Apparently the person I dealt with who had been employed there for some time was not aware of this policy because she never stated this and actually told me I could expect the check in the mail! As far as I knew, I was paid through November 22. I should have been informed that even if I was paid through a certain date, they could 1). Refuse to give me my deposit back and 2)rent to someone else even though they don't reimburse on a per dime basis.for early cancellation read more
