IT IS NO LONGER C74- it's now PRIME STORAGE.
FYI: CHECK ON YOUR VALUABLES ASAP, or remove if able.
Prime Storage are dishonest and lack customer service.
Refer to several reviews and testimonials under Prime Storage.
C74 three-years-ago WAS a five-star business. The two young ladies who helped me in the past, they were amazing to work with and the staff was always so helpful in our previous years storing our valuables here. We always made convenient payments over the phone and never questioned their integrity before.
However, I just learned today 11/25/23 that this storage facility is no longer C74, but it's a company called Prime Storage. If you want to protect your belongings, you may want to reconsider continuing to store them here.
I wish I had received some notice of the change of ownership and been able to research them as a business as I often do. Had I known the risks with Prime Storage, I'd never have continued to do business here. I hope Prime Storage's Karma comes back to them tenfold for how they've been dishonest and stolen from their customers.
JUST IN CASE THIS YELP BUSINESS NAME CONVERTS TO PRIME STORAGE (and I'm unable to find this Yelp address for Prime Storage, and I share similar sentiments to other reviewer experiences)
Here is my review for Prime Storage:
PRIME STORAGE :
28497 CA-74
Lake Elsinore, CA 92570
ZERO STARS, or NEGATIVE 100, IF POSSIBLE.
DO NOT STORE YOUR VALUABLES HERE.
THEY MAY STEAL THEM based on their own prerogative.
Not the way I wanted to go into my holidays here, but I've learned this company where I've stored the last of my irreplaceable items from a move a few years ago, are permanently gone. (Just learning today it's under new management which explains why I'm encountering problems now). Based on my interaction, they could care less what harm they're inflicting. If you store your items here, you risk losing your valuables even if you document your invoice/contract/interactions as I had.
You've been forewarned: ABSOLUTELY AVOID THIS STORAGE FACILITY AT ALL COSTS.
DO NOT SUPPORT THIS BUSINESS! ( FYI they took over a former (much more positive experience there) storage business called C74).
They are thieves based on my personal experience.
I have no way to contest a phone call I made two-weeks-ago to make a payment and get my account current, when their employee lies and states the payment was never made.
I HAD THE MISFORTUNE TO INTERACT WITH THEIR STAFF WHO I SEE AS A LIAR AND A THIEF. Even with my phone logs and payment history, it's too late now to contest anything, as all my belongings are gone. I can not stress enough how violating this is to lose irreplaceable heirlooms/furniture because someone there felt like screwing over their customer. At the end of the day, it's just things and I'm sure to get over it, but I needed to do my due diligence and be sure to warn anyone else who has their valuables/items here or planning to store their valuables here, that you do so at the risk of them possibly "stealing" (yes, I interpret it as stealing because of my personal experience) it from you because they just feel like it. Maybe they did me a favor and without the storage expense nor efforts to move it, I can turn my energy to other resources. Nonetheless, it's still wrong how this incident has come about. They're creating their own Karma. My experience shows they lack reliable customer service, and they have no proper chain of communication. They just steal others' belongings and could care less about their customers. read more