Terrible. Walked in and stood there. (7/28/2025 around 4pm.)…read more Two reps were on their computers and didn't even look at me. No acknowledgement and they spoke to each other about breaking a $20 bill at the bank. No hello, no we'll be right with you. Nothing. Terrible. Walked out.

I rented a unit for several months and had the best experience. never a problem or issue of any…read morekind. prices are reasonable and the gentleman that works there was always very thorough and friendly. I will definitely go back there if I ever need to.

I was looking for a storage unit and the first one I went to check out was too expensive and just…read moreout in the open where anyone could help themselves too. The second one I checked out was also too expensive and the man seemed too eager to get me in there. But with the third. Freedom Self Storage, where as I was the eager one to sign up with them. The lady I spoke too, Andrea, was beyond nice. I was stoked to see our home goods were going to be in a safe place. A few reasons why I picked this one is it's right out the back gate of Hurlburt Field, it's gated, you need a code to open it, they have a waived fee rental truck you could use, and the price was a steal. They also offer boxes, tape, etc. for purchase. I highly recommend going here if you're in the area. Again Andrea, Sweetest girl to have helped me in such a short notice. Thank you Freedom Storage.

This is NOT Freedom Self Storage anymore. I despise that this listing even exists anymore, for a…read moreonce great company. This location has been purchased by Betta Stor-it. FSS was great. Very responsive, flexible and helpful. This new company is TERRIBLE. Payment plans are a pain. Almost worse then trying to get ahold of a person to talk to. I have never a payment over the years, but they act like im a hobo looking for a shed to crash in. I am actively looking for a new facility to store my items. Look elsewhere.

Excellent location, attentive service. Elizabeth goes out of the way to help and to make sure…read morethings are how theyre supposed to be. Access to the units is easy and secure. Highly recommended!

Nice place controled temp clean nice people i would definitely rent storage there againread more

Nice people, locally owned and quick to reply to questions. Have used them a couple of times for a…read moreremodeling household.

Needed a short notice rental. Could not believe the owner met me on an Easter Sunday morning. Other…read morestorage places I had to leave a message expecting Monday call back. I said I would be back this is why, great service.

Hands down the BEST customer service I have ever experienced at any Uhaul center! I probably…read morechanged my order 3 or 4 times throughout the week and every time I called they patiently helped me. I even needed to buy a new trailer hitch and they installed the ball and hitch on my truck for me. I highly recommend using them the next time you move. Even if you live closer to another Uhaul center it is worth the drive to go to this location! Moving is always stressful, but they helped lessen the burden by providing incredible customer care.

Great folks and very prompt service!! Called me back quickly!! Clean facilities and offered to…read morehelp in any way possible

What an awesome company. If you are new to area or just moving to a new home they can load and…read moreunload your hall or other containers

needed help unloading my friends U-Haul. Ron and Carlos did a great job. Hard workers and very…read morepleasant.

I Had an issue because my identity was stolen. I was unaware that my account was not paid. They…read morecalled on the 8th and I was at work. I called back multiple times and there line would fail my call and not process (photo attached). I feel this was done purposely to be able to charge me $20 extra due to an unforeseen life circumstance. I would not recommend this place of business. They talk down on their long paying customers and have no customer service skills. Some lady there also tried commenting on bringing my dogs on a hot day with no idea of our living arrangements. The truck ac is the best thing they had for over 4 years and none of her business.

Moved here from out of state. Stored my stuff for a few months until I bought a place. Units were…read moreclean, dry, and safe. Staff was courteous. Prices were reasonable and they prorated my time when I moved so I didn't have to pay the full month-- only what I used.

Sonnet was super!! Very thorough and thoughtfully explained anything we asked!! Units and facility…read moreare "clean" !!