Service was solid. Bit of a delay on one message but overall they communicated way better than most places.

I really wanted to give this place my business because they had a specific Buick I was looking for, but the communication was incredibly frustrating. The car was listed on their website with only one photo, so I reached out to ask for more details before I committed to driving an hour each way to see it. After waiting over 24 hours just to get a response, I was told to just keep checking their website for photos instead of them just sending them over to me. I realize I was looking at an inexpensive car, but it shouldn't be this difficult to get basic information from a dealership. Even after I explicitly asked for the photos to be texted so I didn't have to keep refreshing a website, I was just told "not yet" hours later with no apology or effort to help. It feels like they aren't interested in making an easy sale or respecting a customer's time. I was ready to move forward with a test drive and an inspection, but the lack of professional courtesy and the constant faffing around makes it impossible to trust the process. I'd rather take my money to someone who actually wants to sell a car. read more

PLEASE READ BEFORE BUYING FROM PRIME MOTORS Complaint Against Prime Motors (Oregon) Failure to Provide Plates, Misrepresentation, Undisclosed Safety Defects, and Lack of Communication I have had an extremely frustrating and unacceptable experience dealing with this dealership. I purchased a vehicle from Prime Motors and had it shipped to me in California, where it was delivered on September 9. As of today, December 26th more than three months later I still do not have proper license plates or registration for the vehicle. Because of this, I have been pulled over multiple times by law enforcement and placed in stressful and potentially serious situations that should never happen to a paying customer. I have made numerous attempts to contact the dealership regarding the plates and registration. I have contacted sales staff, administrative staff, and even the owner directly. At first, I received limited responses, but eventually everyone stopped replying entirely. I am now being completely ignored despite repeated attempts to resolve this professionally. In addition to the registration issue, the vehicle arrived with numerous serious mechanical problems that were not properly disclosed prior to sale. These included: * A broken exhaust system * A severely chipped brake rotor, which is a significant safety hazard * Completely worn motor mounts and transmission mount, causing the engine to move violently under load * A front axle that was seized into the transmission, requiring replacement of both the axle and related transmission components * Multiple additional mechanical issues that made the vehicle unsafe and undrivable upon delivery I was unable to safely drive the car after delivery and had to immediately begin repairs. I have spent approximately $8,000 out of pocket on necessary repairs just to make the vehicle usable -- before even being able to enjoy or properly drive it. I have only driven approximately 2,000 miles since delivery due to the constant mechanical problems and shop visits, and I am currently taking the vehicle in again for a cracked coolant reservoir. All repairs, invoices, and communications have been documented. I was also misled about certain modifications and the overall condition of the vehicle prior to purchase, which influenced my decision to buy. I feel that the vehicle was misrepresented and that material defects and safety issues were not properly disclosed. I have purchased multiple vehicles in my lifetime and have never experienced anything like this. The lack of communication, failure to provide legal registration, and sale of a vehicle with undisclosed safety issues is unacceptable. I attempted to resolve this privately and professionally, but the dealership has chosen to ignore me while continuing to conduct business and sell vehicles to others. At this point, I am considering seeking legal counsel due to the financial loss, safety concerns, and negligence I have experienced. I am requesting that the dealership: 1. Immediately resolve the registration and license plate issue, 2. Acknowledge the misrepresentation and undisclosed defects, and 3. Provide fair financial compensation for at least a portion of the repair costs I incurred as a direct result of these issues. I am submitting this complaint to document my experience and to warn other consumers to proceed with extreme caution. There's so many more problems at this car had it didn't go into park It still doesn't sometimes I have to open the door. I have videos of mechanical breakdowns, etc. I can't even fit everything on this thread And I'm just gonna throw this out there now because they're probably gonna end up saying this the owner told me that his team would have shipped the car back to Oregon from California to get all these problems fixed so I didn't have to pay a substantial amount of money, but They wanted me to go through with the warranty that was the main goal There was no suggestion to ship the car back to the dealership to get the things fixed read more

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Do not work with this dealer, they are scam artists who don't even abide by the terms of their own contract Bought a focus RS from these guys 2 months ago and had it shipped to me in California, it had a catless exhaust but I worked out a deal with them to put a catalytic converter in it so I could smog it here. Lo and behold, they didn't take care of it even though it was all documented in our contract that that was the terms. Check engine light was on within days of receiving car, as soon as the drive cycles ran. Ever since they've been ducking my phone calls. "Oh my manager will call you right back." Never does. That and repeatedly offering to find me someone who will hot smog it. Shady. Sent a demand letter with a quote to have one installed. They call me and now they want to ship a cat to me and they'll pay for labor. Supposedly they just have a cat for it laying around. I ask if that means its a used cat and the guy goes quiet and says he'll find out and call me back. Big surprise, haven't heard from them again. Aside from this issue, the car also showed up without the primary key, the key it came with was stuck in valet mode essentially so I had to pay to get another key from Ford. Casper the sales guy told me via text they would cover that but guess what? Haven't got a cent. Brake rotors on the car were also completely smoked which was not disclosed. They had just finished installing an engine in the car before my purchase, worksmanship there was ok but I did find some intake piping left loose; breather hose not clicked on fully, etc, so if you buy a car they've done major work on definitely look it over. Sales process was ok, they were friendly enough to work with but will take all day to get back to you on any questions and then act like you're the one going slow with the deal when your still waiting for them to get back to you on the last thing you asked them. read more

Sold me stolen car. Bought may 2025. 4 weeks later got pulled over and they told me my car was stolen. read more

Prime Motors - Me getting pulled over and my car taken to never be seen again - Car Dealers Near Me - Portland, Oregon

Very shady business. Inquired about a car, and when I politely declined the 'manager' decided to give me a call and harassed me. I pointed out it's a damaged car and wasn't interested and he kept pestering me to buy it. Super egotistical and arrogant. Never buying anything from this business. read more

I'm undecided on this place. We had an appointment to look at a car and when we arrived the salesperson we spoke with the day before to confirm the appointment had called in sick and no one was aware we were coming. A gentleman helped us out, we still looked and test drove the car but ultimately declined because there was undisclosed front end damage to the vehicle and it for sure sounded like the timing chain was going out which is typical for this year of the car but fairly expensive to have replaced. Also surprisingly the car fax (that I pulled on my own) reported that the vehicle had been refurbished by this dealership but also did not have any collision history and the dealership couldn't tell me what work they had done on it or anything about the front end damage. The gentleman helping us seemed to mean well but wasn't informative. read more

I began working with Ayden, and at first the experience was good. The deal closed on 10/7/2025. However, when the car was delivered, I discovered the rear tire and wheel were missing. Ayden promised to send me the missing tire and wheel, but as of today, 12/9/2025, I have received nothing. I also discovered that the parking light was not working. In addition, I still have not received my title and registration for the vehicle, even though it has been two months. I attempted to communicate with Ayden more than ten times via text with no response, which left me no choice but to file a complaint with the DMV. I am still waiting for my registration to be issued. I had to purchase the missing wheel and tire for $950.00, and I paid $650.00 to repair the rear lights. Based on my experience, I strongly recommend avoiding Prime Motors. In my opinion, their business practices are dishonest and unreliable. read more

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I recently bought a 2013 Subaru Outback from Prime motors. They issued me a 21 day permit, which expired before my plates and title arrived. I then called and asked for a new permit and why my title hadn't shown up yet, to which they said they were waiting on a co-signer. I was only able to get another 21 day permit which has now also expired. After waiting 2 hours at the dmv, they told me I cannot get another permit and my only option is to file a complaint against the dmv which I will be doing. Incredibly frustrating and now my job and school grades are on the line because I cannot drive my car. read more

My son purchased his first car in October of 2025. The car was delivered to us since we were 125 miles from the dealership. The car arrived with BALD TIRES and hardly any gas in the tank. The car was immediately taken to our mechanic for an inspection which discovered a repair that had not been done correctly which resulted in a $2400.00 repair. The car was in the shop for over a month. Because of the faulty repair done BEFORE he purchased the car, the extra warranty my son purchased was not covered. We have called Prime Motors numerous times with no reply from them. STAY AWAY FROM THIS PLACE! read more

ABSOLUTELY STAY AWAY!!! In late 2024 my fiancé and I had bought a 2017 Subaru wrx. Jay was finance guy, Tommy was sales guy and Ruben was also involved. As we were doing paperwork, a couple came in very heated saying the just bought a car from them the day prior and engine blew on them and they wanted a new car... that right there should have been a warning sign. Tommy assured us that this wrx is a good car and that they " of course, take care of their customers" .... We test drove the wrx (which they make you sign something saying you won't test drive it longer than like 30 miles).... should have spotted that red flag too.. **** Anyways, fast forward, we bought the car and on the way home the check engine light came on. We called them back and they said they would fix it. We got the car back "after they fixed it" and check engine light came on yet again.. took it back and this time they said it was an 02 sensor ( which is emissions related.. this info will come in handy later.) They said would fix it and give us a loaner car... We eventually got the car back and its been decent since... I understand how long its been but... ****Here is where the real criminal activity comes up.. So the wrx is now only producing 7lbs boost so we paid to get it diagnosed through a subaru dealership where they told us that a tune had been placed on the ecu and the factory settings had been erased (in Oregon it is illegal for a dealership to sell a car with a tune, without disclosing it because it could hide emissions check engine lights and won't pass a DEQ.)Which is what our check engine light was originally for.. PRIME MOTOR dealership ILLEGALLY placed a tune on our car without our knowledge to hide any issues/check engine lights!! So this whole time we've been driving it unknowling potentially making things worse... We still owe 18k on it, and the repair bill was just over 10k!! THEY ARE SO SHADY AND DOING ILLEGAL THINGS on purpose! I contacted the DMV, DEQ, and Oregon Environmental quality which they confirmed is illegal of them to sell without disclosing it as time of sale and they recommended reaching out to the dealership to come up with a resolution, OR contact the Oregon attorney General, which seems to be my next step because they will not make it right. I asked for them to buy back for 15k and we eat the 3k. LOOK UP THEIR BAD REVIEWS, they are all very similar to our experience! Spread the news!! I have all documentation to prove! I encourage everyone to report to DMV, BBB, and Oregon attorney General!!! read more

Will was so helpful and professional. I had a ton of questions and he knew the answer to them all! Had a great experience. Thanks again!

BUYER BEWARE -- Prime Motor Co. sold me a faulty vehicle that FAILED within 1 mile. I had the vehicle, 2015 BMW M5, delivered to me in California. After it came off the truck, I let it run/idle for about 30 minutes before driving. On my very first drive, the car went into limp mode within 1 mile, then shut down while I was stuck in a turning lane and would not restart. I had it towed straight to BMW, where their diagnostic concluded the engine had seized. Prime Motor Co. immediately refused responsibility and hid behind "AS IS," even though the vehicle was clearly NOT in proper working condition and had issues that were not disclosed. Even worse, BMW found in the ECU data that the vehicle had been previously tuned -- a major modification that directly impacts engine integrity, warranty eligibility, and long-term reliability -- and this was NEVER disclosed before purchase. Prime Motor Co. has provided no pre-sale documentation proving the car was inspected or running properly, yet continues to deny responsibility for selling a vehicle that essentially failed on delivery. What made this even worse: once I reported the engine seizure and BMW's findings, Prime Motor Co. encouraged me to lie to the warranty company and claim I drove the vehicle 1,000 miles instead of the truth -- that it failed within 1 mile -- in an attempt to shift responsibility away from them. I refused. I have proof of these conversations and everything that was said and written. This has been one of the worst car-buying experiences I've ever had. If you value your money, time, and safety, do not buy from Prime Motor Co. read more

If anyone is looking to buy a good quality car go to Prime Motor! Made the process super easy! Jay and Aydin were super helpful and very accommodating on all of our questions, I would definitely recommend this place to anyone who's looking for a clean ride 10/10 experience read more

Prime Motors - Bought this beautiful RS3 from them and has been amazing so far! - Car Dealers Near Me - Portland, Oregon

If you're an out of state Evo buyer, BEWARE. Unless you have the resources and time to go out there and check out the car, look elsewhere. Prime Motors may have lots of evos but they will sell you one "as is" without disclosing what as is exactly means. I was sold an evo x that I was told was in mint condition. Through editing and lightning, the car was made to look in very pristine condition through photos and videos. However upon receiving the car, there was a lot of paint blemishes as well as a giant key scratch across the entire hood. Upon driving it I also heard a loud knocking noise from underneath the car. After paying with my own money to have the car diagnosed, I was told it was the front struts that were bad. Prime Motors have said they would take care of the hood and struts but have yet to do anything. I have gotten quotes for the hood to be fixed and still have yet to get anything resolved. At every single turn I've been forwarded to their finance manager and then to the service manager. It's been a continuous back and forth and running around circle for over a month trying to get these issues resolved. You can look at other reviews on here as well as Reddit where they are notorious for selling cars with problems and not disclosing those issues. "As is" doesn't exempt a business from disclosing all issues. By far the worst experience I've ever had in buying and car and WILL NEVER do this again. Until I get these problems taken care of, my review will stay up. Again future Evo buyers BEWARE. Update: I did receive replacement struts but only after I researched and found them on my own. I still have the giant scratched hood and it seems as if they are planning to do nothing about it. I got this car back in July and have yet received my registration and plates to be able to even drive it. Absolutely has been one of the worst business experiences I've ever had. The one thing I can say is AT LEAST, the car passed smog with zero issues. Hoping I can get all these last issues such as hood and registration and plates resolved soon so I can be done with these guys read more

Prime Motors - Car Dealers Near Me - Portland, Oregon

Pretty impressed with how organized they were. Paperwork didn't take forever like other places I've dealt with.

Honestly didn't know what to expect but they handled everything professionally and quick.

Prime Motors Co. knowingly sold me a faulty vehicle that will not pass smog (worn tires at different treads, broken steering wheel pump, broken catalytic converter, etc). You can see in their response to this review that they admit to selling the vehicle with $3,500 worth of damages. I was reassured multiple times that the vehicle passed inspection, however, when I requested the inspection report, they told me their system went down and they lost it. My mechanic informed me that they have had two vehicles from this dealership with severe damage since I've brought mine in. I am currently in the process of hiring an attorney. This dealership is very shady. Avoid at all costs. Ruben was quick to respond to this review and say he cares about customer service but is now hiding behind his employees when I try to call. (PLEASE READ ALL ONE STAR REVIEWS BEFORE MAKING ANY PURCHASE) read more

If you're looking for a place to buy a car that's not afraid to patch their inventory up to intentionally hide known and expensive issues, this is the dealership for you. Prior to my purchase, the internals of the catalytic converter were disintegrated and cracked externally, which caused an O2 sensor fault during their pre-sale inspection. Their solution was to slather the exhaust with a sealant so the cat would no longer leak and the car would not throw check engine lights/run as it should to ultimately pass a remote DEQ testing method. This is vital to enable the title registration via DMV to continue through their approval process. We all know used cars could have potential issues, but a group throwing band-aids on known issues is not cool. Based on the pictures attached, there is no way Prime Motors mechanics didn't see the white putty all over the cat and flex piping. Especially after the ECU scan shows the O2 rich code fired during their possession. These guys are untrustworthy and I needed my car repaired ASAP, so I had the shop it was already at do the repairs (Parts/Labor = $2300). Prime Motors was and is still unwilling to cover the costs of the repairs. My advice: Find another dealership, get a 3rd party inspection, get financing through your bank or credit union, and demand to see the full contract, if you choose to add an extended warranty, before signing. read more

Prime Motors - catalytic converter covered in putty to conceal issues by Prime Motors - Car Dealers Near Me - Portland, Oregon

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We could not be more pleased with the outstanding service, communication and attention we received. Aydin R. was Amazing to work with - especially considering we live 2000 miles away in GA and the car was getting shipped to our son in WV. Aydin went out of his way to make sure he kept us informed all throughout the purchasing and shipping process. He was conscientious and truthful. He even took videos and pictures of the car and put gas in it before it left the dealership. The car arrived today after a week long haul and everything was even nicer than Aydin could show us in pictures. Their team was helpful with the out of state paperwork too. We cannot recommend Prime Motors Co more highly. We hope to do future business with them and if we are ever in the area we are certainly stopping to shake hands and thank them in person. read more

Ruben was awesome to work with! He helped me buy my BMW M4 and made the whole process smooth and stress-free. Prime Motors is a great business with a solid team, and I'll definitely be coming back here for my next car. read more

Recently purchased a 2021 m3 comp from prime motors, very happy I was able to get my dream car. They had so many beautiful BMW's, was hard to choose... the salesmen were helpful and let me test drive a few, honestly hands down an awesome dealership for Europeans! read more

My business partner, Lucas, and I unfortunately trusted the people @ Prime Motors by agreeing to purchase a car from them to be used as our company vehicle. After signing, they presented an extended warranty (EW) offered through a 3rd party named Cornerstone. After hearing the EW pitch, they claimed every component listed on the warranty brochure was covered with no other stipulations, it sounded too good to be true. Prior to signing the extended warranty (EW), we asked Prime Motors finance rep if there were any additional terms beyond the single-page EW contract sent via DocuSign... they confirmed there were no additional T&Cs included, so we proceeded to sign. Come to find out, only after our car broke down less than 450 miles later, we contacted the warranty company "Cornerstone United, Inc." about our "thought to be covered claim". Turns out there were actually 9 additional pages that were never shown to us before or after signing. These unseen pages just happen to exclude the issue in need of repair. Even if it did, Prime Motors intentionally covered the issue up and was a "present issue at the time of retail sale of the vehicle" - which is listed as Exclusion L in one of the EW pages never shared with us. With untrustworthy business practices like this, I don't know how they are still in business. Thankfully, our car broke down soon enough that we were able to cancel the EW agreement (within 30 days of signing if & no repair claims have been filed/fulfilled). read more

Prime Motors - cornerstone extended warranty contract offered by Prime motors 6-7-2024 - Car Dealers Near Me - Portland, Oregon

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Great dealership, just sold me a 15 e63s, and have two of my cars on consignment. Great environment great people. Thank you Prime read more

Prime Motors - Car Dealers Near Me - Portland, Oregon

Today at 500 pm, I called to make sure they still had the 1979 320i. The response is don't come unless you are going to buy it. Since banks are all closed, he said how would I pay for the car. Last I checked, no one buys a 40 year old car without seeing it driving it and have a mechanic look at it. Needless to say, I said I did not want to do business with him. read more

I had a great experience purchasing my Volvo XC90. Tommy was friendly and made the process easy and quick.

The dealership you should RUN FROM!! Take your hard earned money to a dealership not a shop that sells beat up cars and hiding the damages... I can fix a car from auction myself or after a accident. read more

So thankful I came across this dealership. Honestly, I went in not knowing if purchasing the car I wanted was possible. Ruben was very knowledgeable and understanding and made the whole process very easy! Their car selection is incredible and the customer service is one of the best I ever experienced. Highly recommend! read more

I had an excellent experience working with Prime Motors. I worked with Merari throughout the whole process and he made it very easy and convenient for me. Easy to talk with and didn't pressure me into anything I didn't want. Highly recommend them for purchasing a vehicle. 10/10 read more

Was sold a suv advertised as running and driving smooth, less than an hour later everything on it stopped working..Owner is a flake and salesman is a liar. read more