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    Prime Eye Care

    2.5 (6 reviews)
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    Services - Prime Eye Care

    Eye surgery

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    Key-Whitman Eye Center

    Key-Whitman Eye Center

    1.7(11 reviews)
    0.4 mi

    Professionally, I really love the service that the doctors provide here. However, they don't know…read morewhat they're doing administratively. I had to switch clinic since I moved to Plano so when I ask if I can move to the Richardson location, they went ahead and scheduled me. It took me three months to finally get that appointment only for them to tell me that they do not have the equipment in that Richardson location for my case, Three months later, they rescheduled me back to the Rockwall location only for them to tell me the day before that they do not have my referral. Referrals take months to acquire. I called a couple months back to check if they got what they needed and they said they did. However, a day before my appointment they conveniently told me that they don't have the referral. Because of their administrative error, I am over a year due to get my eyes checked. They clearly don't value their customer's time so I went ahead and ask my primary care doctor to refer me to adifferent Eye Doctor.

    1. Welcome was OK 2. The lady tells me that there would be…read moreextra charge of $59for refraction check up. I told her, that I did not need it. She told me that if doctor insists on the procedure would b done and I would pay $59. All ophthalmologists over last 30 years do refraction testing as part of routine eye exam- but they do not charge anything, unless you requet Prescription, in which case they charge $25.00 only. Thus this organization is CHEAT and GREEDY. I went to local Walmart to fill prescription for refraction error. I cannot see it clearly. It could be problem with my prescription given to me by the lady at Key- Whitman or Walmart not doing the job properly. 3. When I sat in exam room, a lady walks in- without looking at me or saying hello or nothing. Seats in front of computer, reviews my information as I filled out in waiting room. She did not know that I was there for diabetic eye checkup. She expressed surprise. I asked her to look at my answer re: diabetes. Then she found it and order retinal scan- which she did. The Doctor was nice. I had problems with insurance company's processing my claim. I asked for information from local office in Fort Worth Texas. I am still waiting for it. I never received a statement, except one text message regarding amount I owed. On 12/4/ 25 they sent me a collection letter notice, as I- did not respond to their frequent attempts to collect money. - A BOLD FACE LIE. We tried to contact office, both locally and in Dallas, without any success. They also do not respond to you emails. This business will never see me at any time in my life.

    Rockwall Eye Associates

    Rockwall Eye Associates

    2.0(4 reviews)
    0.4 mi

    Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

    I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

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    Rockwall Eye Associates
    Rockwall Eye Associates
    Rockwall Eye Associates

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    Cornerstone Eye Associates - Entrance to her office. Take the elevator up to the 4th floor.

    Cornerstone Eye Associates

    5.0(3 reviews)
    16.4 miNorth Dallas
    20 years in business
    Certified professionals

    Dr Chu is very warm, kind and thorough. Her office staff is warm and efficient. They have developed…read morea checklist for post surgical medications that will be very helpful.if you're looking for an opthomologist look no further.

    We LOVE Dr. Claire Chu and followed her here to her new practice that just opened September 1,…read more2025. Both hubby and I have had cataract surgery performed by her (at her previous practice) and just love how she connects with her patients. She is an expert surgeon and takes the time to really explain all options and answer all questions. She is so approachable and we look always look forward to our appointments with her. The staff is equally as friendly and welcoming. Her new practice is inside the medical building next to the old Richardson hospital located on Campbell Rd near Collins Rd. Address is 399 W. Campbell Rd. She's located on the 4th floor. The office is beautifully decorated with a white textured wall at the reception area and with a predominantly blue color palette. Very soothing, with pops of orange color in the artwork and accents. We both are thrilled with results of our Pan Optic cataract lenses. We also both required a follow up procedure due to the uniqueness of our eyes. I needed a Yag procedure a few years ago and hubby needed his lenses polished post cataract. She even explained that the surface of his eye was similar to a raisin and needed to be polished to smooth it out. Now that's down to earth language that we can understand! We are so happy with Dr. Chu and you will be too!

    Photos
    Cornerstone Eye Associates - View from the patient chair.

    View from the patient chair.

    Cornerstone Eye Associates - Exam chair

    Exam chair

    Cornerstone Eye Associates - Love the furniture and accent pieces. Such a comfortable and inviting space.

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    Love the furniture and accent pieces. Such a comfortable and inviting space.

    Prime Eye Care - opthamalogists - Updated May 2026

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