Would never use this company if my landlord didn't require it…read more I was quoted $129 for three rooms by Atlantic Carpet Care. When technician Ben Skopp arrived, he asked if I had pets and mentioned a flea treatment for $105. It was never explained that this was an ADDITIONAL charge or that my total would suddenly become $289. I did not authorize that amount. After the cleaning, I contacted the company multiple times to dispute the charge and ask for a corrected invoice. Instead of addressing the issue directly, Office Manager Jenn Bartee repeatedly told me to "work it out" with my property manager -- even though I was the customer who scheduled and approved the service. I later learned Ben contacted my landlord directly and made inaccurate comments about there being an "odor" in one of the rooms. Completely inappropriate and unprofessional. I attempted to resolve this calmly and professionally through email and was ignored for days at a time while the company avoided answering the actual billing dispute. If you use this company, get every charge in writing before the appointment starts.

When I got the chance to review the work, (out of town for me) I saw nothing had changed. What did…read moreI pay for?

They do an awesome job. The customer service is absolutely amazing and the quality of work is…read moreoutstanding

We had to clean our carpets before moving out. I had a scheduled appointment with Marcy's Carpet…read moreCleaning but ended up calling them the morning of, to see if they could come earlier and they did! The price is unbeatable at $84 for 5 rooms. We were very happy, will recommend and will use their services again! Great service and great job!

A pipe burst during the night and was only discovered when my tenant woke up to a puddle under his…read morebed. The damage was so extensive that the condo below us had water coming out of the ceiling fixtures. I was already up to my elbows in alligators caring for a family member with a terminal illness, and I had never been in a situation quite like this one before. What to do? After talking to my insurance company I learned I was covered for a remediation team. I had never even heard of such a thing. A quick comparison on Yelp led me to select ServePro. I am so glad I did. ServePro handled everything. They were quick. They were thorough. They were professional. They had all the equipment needed to get the job done. They have a team of professional tradesmen. They kept me informed every inch of the way. They could not have been more kind or caring. ServePro was a God-send. My downstairs neighbor, on the other hand, selected a different remediation company. Let's just say they have a much sadder story to tell. Go with ServePro.

I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

I was skeptical but now am a convert! There are still reliable, responsive, professional businesses…read moreout there that are good at what they do, work for your business and not try to upsell or pressure you into getting services you don't need. I highly recommend Green Line as they did a wonderful Job - from the time I called to ask about their services, to the time they text to confirm the carpet cleaning appointment (btw they even give you the cleaning technician's name Dmitry when they text to confirm the appointment), to the day the technician is on his way. Someone even calls you when there is no response on your end to confirm you're still good with the appointment. They even remind you to make sure the carpet is cleared of toys, or anything that will impede the cleaning. When the technician Dmitry was running into traffic, he had texted me to let me know. Then came the actual carpet cleaning. The floor was cleared, the carpet was sprayed. The carpet was cleaned thoroughly. Dmitry even asked you to inspect his work just to be sure you're happy. He even threw in the small hallway to the bathroom and the walk-in closet! Would definitely hire Green Line again.

He came out same day, did great work at a great price. Weird stains removed, 4 rooms in ninety…read moreminutes. Will definitely use again.

Awe yeah....carpet cleaning…read more Okay....placed a call early in the week....got an appointment for a few days later. The team arrived on time and started right away. I needed the whole third floor of my townhome hardcore cleaned. The previous owner had a cat that just had a ball (hairball) with the hair all over. Not to mention, the cat smell. The team arrived with their big cleaning unit and brought everything they needed to the third floor. One important note....they did need my bathroom to dump their water so I was fortunate to have one on the third floor. Just something to consider or plan of you have them come over. Overall, they worked for a couple hours power cleaning my carpet. Bottomline, well done. No more cat hair or cat hair smell. The third floor looks and smells brand new. I would use them again if I needed to.

"Pop" comes every single day to my work at the PPCY (Pinner's Pointe Container Yard) He is an…read moreamazing worker, extremely friendly, and really helps us feel safe and germ-free during this horrible time. I would give him and Servpro 100 stars if I could. Thank you Pop for keeping us clean and laughing every day, it really is a treat to see you. Servpro - don't take this one from us ever. God bless.

thank you so much for everything. We had our carpets cleaned…read moretoday and we are so happy with the results. no more dog smell and it looks like new. we will definitely recommend your company . thanks again :)

We had Freshen Up pick up and deliver back to us an 8x10 plush area rug full of pet stains that had…read morebeen rolled up and kept in a car in the driveway for about six months. This rug originally cost us over $500. These people put incredible energy into cleaning that rug to the point where it could be delivered back to us in excellent condition. We would call to ask about the rug and we were told it was so badly soiled that they had to work on it over and over for a month! They simply wouldn't give up on it - wow, what great customer service! Stan delivered the rug to us and I had him look at a seam in our living room carpeting that had separated and also asked him about getting our huge sectional cleaned. He gave me an incredibly reasonable estimate. We recommend this company to all of our friends and will hire them again and again. The way they handled that horribly soiled area rug with pet stains has sold us 100 percent!

Great cleaning staff. Professional and very pleasant. I have went through cleaners as they tend to…read morerelax over time. OBH Professional Cleaning has made my home smell better than ever and pays attention to detail. OBH has delivered a great job every time. I highly recommend.

I was looking for a place to clean my Mother-in-law's carpet. She is elderly and her old carpet…read morewas in need of a deep cleaning. I spoke to Andre. He was very nice, professional and accommodating. He did a great job and my Mother-in-law was happy with the results! Wonderful experience overall! Thank you Andre and Team!!

Mr. Aundre was professional and able to work me into his schedule a couple of days before…read moreThanksgiving at the last minute. My rugs (one wool one synthetic) both look much better. I have two children and a small dog so the rugs were both dirty to say the least! This is the 2nd time I've used this company and look forward to having them treat my upstairs carpet too! I would absolutely recommend for great customer service, efficient timely work, and fair prices!