Easy and quick to make an appointment. My chimney tech was super friendly and very detailed on…read morewhat he found and did while checking my chimney. He was really good about answering all my random questions about my weird chimney. He took photos and sent them to me after the service. I highly recommend. Often times as a female you get treated like you just would not understand so they don't bother to explain in detail but I was very happy with my service visit. Thank you.

I tried another Chimney service and they jerked me around for over a month and then when they…read morefinally came they showed up with a chimney cap that was totally inadequate. We canceled the contract, got my deposit refunded and I called Chimney USA. They had my chimney cap replaced with a new stainless steel cap within the week. Now I'm a happy camper. Thanx CHIMNEY USA.

Josh was very quick to respond to our initial inquiry, has very reasonable prices for chimney…read morecleaning, and was available the very next business day! He was actually a little early too, which was refreshing when so often these types of things end up happening later than you expect. Josh was always very friendly and patient as he explained everything he was doing when asked.

Josh was fantastic. I had reached out with him Monday evening after finding out our dryer vent got…read moredetached and was clogged. He was extremely responsive and we had him on the books to come out that Thursday. He was in and out within 30 minutes and the price was very reasonable! Very kind and professional guy. I plan to have him as my go to moving forward for our dryer vent. Thanks so much Josh!

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

Excellent service. Friendly cleaners. Thorough cleaning and photos of inside the chimney. Highly…read morerecommend.

Things started well, but after the initial visit, service spiraled down hill. A part was ordered,…read moretech scheduled repair time with me, but never actually put on schedule. Could not seem to get a call back from the office. 3 weeks and 3 calls was the magic number. Tech was nice enough, called to let me k now he over charged me by $185.00 and said he notified the office. Seven days out I called and was told nothing had been reported. They verified I was over charged, called to say they were issuing a refund, then canceled the refund. Put in a call today. I figure about 4 more calls and another month and maybe they will issue the refund. I have my receipts so I am hoping someone knows what they are doing. Do not recommend.

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!

I used Chimney Checkers today for my gas fireplace. The pilot light would not stay on. I called…read moreyesterday and they were here today. Joe & Vince are really good at what they do. They got it up and running quickly. Turns out there was corrosion built up. I also use them annually for my dryer vent clean out. They are a great team, always work clean and are very friendly and trustworthy. They are repair guys, not salespeople. They will work hard to fix the issue instead of trying to sell a replacement like other fireplace companies in the area do. Their pricing is reasonable. I will absolutely use them again for annual dryer clean outs and if there are any other issues with the fireplace. Chimney Checkers 757.689.3161 http://www.chimneycheckers.com

We had them come out to clean/inspect a fireplace that is in our condo we just purchased. They…read morewere on time, thorough, and cleaned up everything. Although they had bad news for us (we expected it though), they had advice on how we could fix the issues. Great customer service, polite and most importantly HONEST! I absolutely recommend Chimney Checkers and will use them in the future to fix what we found. Thank you

Things started positively, communication wise, until the day of the appointment. He was a no show…read more I sent another message after the appointment window ended to inquire about a reschedule and can see that it was read, but no response. You can tell on Yelp when someone has read the message, and it is now 1030 the following morning. I'm very disappointed.

Called before he came to let me know he was on his way. 2 hours later, Savis had repaired my…read morecrumbling chimney and put a new cap on top to keep varmits out. Looks great. Very polite and he made sure I could operate the new damper before he left. will use them again and I will recommend them to all.

I called this company for a diagnostic repair because my gas fireplace was not working. From the…read morestart, I pointed out that I suspected the pilot light assembly was the issue, since it is a common failure point. Two technicians came out and told me the entire fireplace needed to be replaced due to rust, quoting approximately $4,000. As an engineer who works on ships, I am very familiar with the difference between cosmetic rust and structural failure. The rust present was clearly superficial and did not justify replacing the entire unit. I decided to get a second opinion from another company, and they confirmed the problem was the pilot light assembly. They repaired and cleaned the fireplace for under $600, and the unit now works perfectly. I highly recommend getting a second opinion before agreeing to major replacements, as this diagnosis could have resulted in thousands of dollars in unnecessary costs.

I feel compelled to share my experience with Coastal Chimney & Contracting regarding a $3,500 gas…read moreinsert fireplace installation project. Their technician/project bidder, Adam, was polite and initially responsive. He was actually the primary reason I chose them over lower-bid competitor (Keithans Gas and Chimney Services) The scheduling process has been extremely disappointing. Timeline of events: Initial contact: December 9, 2024 Current date: February 22, 2025 5 canceled/rescheduled appointments Multiple no-show instances without prior notification The most frustrating aspects have been: Repeated requests to confirm appointments that were subsequently canceled No proactive communication about cancellations Being redirected between various "divisions" despite being a small company Having to take multiple days off work for appointments that never occurred While I understand weather conditions and unexpected situations can affect scheduling - I want them to be safe and understand some project need to bye dry. But the lack of basic communication and professional courtesy is unacceptable for a company. I've missed days of work to sit at my house waiting for them to show up. As a potential customer, you should be prepared for: Extensive delays - there's always someone else they have to schedule first Poor communication - Adam gave me his business card but his voicemail box is full and doesn't return calls or text The need to constantly follow up even though they send confirmations and then just say they were mistakenly sent. The quality of their work may be excellent, but I cannot speak to that as I'm still waiting for the project to begin after more than two months of scheduling attempts. Here's a copy of the appointments and quote - hopefully this saves someone a headache like we are going through.

Friendly, on time, carpets look great. They didn't have a problem with us being in a condo on the…read moresecond floor.

Conley's is the only company to successfully remove carpet stains from my pets…read more Dave has been so kind. He takes the time to walk with me while I point out areas of concerns and talk with me about how to take care of my carpets after the cleaning. They have worked with me to come on my days off from work. What more could I ask for???? :) With elderly pets who are often sick, I appreciate their help so much and will continue to be a repeat customer!