I have been having so many issues with Cox Communications Technicians and not receiving quality service. One of their 3rd party vendors came to my home to attempt to assist me with my problems. Kenneth Satterthwaite from Pride Communications came to help resolve my Cox Cable issues. This technician went above and beyond to locate and resolve my cable issues. He had EXCELLENT customer service skills and fixed my issues. Amazingly, I had 2 other technicians come out within the last 2 weeks that did not resolve the issues. Kenneth even went as far as to request that I call him that evening, it was 10:00 pm, to ensure that everything worked. When it didn't worked, he walked me through the steps and the issue was fixed. This technician is AWESOME with GREAT CUSTOMER SERVICE. Whenever I need a technician again, I will definitely call for him only and recommend him to everyone that I know. Kenneth, you have definitely earned a 5 Star Rating. Keep up the great work and continue using your excellent customer service skills. Thank you for everything. read more