Extremely difficult to walk by this place and not get a pretzel! They are so good! And the smells will draw you in. Try this over food court. Great snack. read more

Apparently, this shop just doesn't like money. Not once, not twice but now three times.....I've gone for particular flavors of pretzels and they were either sold out or past a certain time, not making anymore. Sure, I can understand if it's 8:45 PM and the mall closes in 15 minutes, that they may not want to whip up another batch. But two hours before closing? Come the F on. Not only do they lose pretzel sales but then I'm upset enough where I don't follow through with a bubble tea purchase. Bye bye $10. Service hasn't exactly been pleasant, either. I get it, you may have to put up with annoying mallrats throughout the week but don't treat EVERYONE with an attitude because you don't like the majority of clientele at the mall. I don't need to be made to feel guilty simply because I asked for one thing and you give some lame excuse about the time of day it is for new ones. I just don't think I can go back and continue to be denied certain flavors of pretzels, I don't WANT the other ones. How hard is it to make up new types? There are plenty of other places I can take my green to around the corner at the Food Court, who actually have in stock what I want. "Fool me thrice".... read more

They have charged $17 for small "FRESH" orange juice. What a rip off! I won't come back till they drop the price.

While shopping at the Burlington Mall, I stopped at Pretzel Twister for a snack break. Pretzel Twister offers a good variety of warm soft pretzels, dips, lemonade (flavors optional), Coke fountain drinks (self serve), Icees, bottled drinks, fruit shakes, and bubble tea drinks. Most pretzels priced at $2.71-$2.99 plus tax. I ordered a Cinnamon Pretzel with cream cheese dip and a regular Diet Coke ($5.30 plus tax for Twister Combo 1). The soft pretzel I had was good and served warm and not too chewy with a light dough texture, covered with cinnamon sugar and butter, a bit messy. The small cream cheese dip was very cold, not very soft. No seating area in this small shop. I consumed my pretzel and soft drink in the nearby Food Court. read more

Today was my first and last time doing business with this franchise. While at the Burlington mall I was extremely delighted to see that this shop sold bubble tea. I ordered the classic milk tea, but they made me taro milk tea instead. They got my order wrong and refused to take any blame or attempt to fix the problem. It would not have been a big deal if they just made me the drink that I asked for, but instead they blamed me and said that I got the drink that i ordered... I have never felt so put down and insulted by a business before. If you enjoy dealing with awful customer service this is the #1 destination for you! :) P.s. The taro bubble tea was just the right flavor of disappointment and unsatisfaction. I loved it so much I took a sip and shared the rest with the trashcan. read more

This place sucks. They hassled me for asking for a cup of water with my order. While I'm not sure that it's the law, it certainly is customary - I can't remember the last time asking for water was a problem. The pretzels are pretty gross here, too. More sugary than salty, they just aren't that good. Oh, and it's expensive. Burlington Mall should do itself a favor by kicking these thugs out, and getting a real mall pretzel shop like Auntie Annie's or Pretzel Time. read more

Heavenly! I got the pretzel bites with cheese sauce. The flavor was less like a pretzel and more like one of my Mom's homemade dinner rolls. My sweetie and I were very pleasantly surprised! It was so rich and buttery, it didn't even need the cheese sauce. Not content to share, my beloved insisted on purchasing her own. read more

Almost forgot how good their pretzel is. Grabbed some mini cinnamon pretzel bites today while in the mall, it was, and is still the best pretzels around! Warm and sweet, the pretzels are made so soft yet retains its spongy and chewy consistency. Every bite is a pleasure. The price is completely reasonable for the excellent and yummy quality. They also have bubble tea and smoothies now! read more

Pretzel Twister - a cup of iced coffee and a plate of doughnuts - Desserts Near Me - Burlington, Massachusetts

Mall pretzels, who doesn't love them. This pretzel place has been in the Burlington Mall for as long as I can remember. There must be some serious money in this pretzel franchise. The pretzels are definitely solid but I have found they have used way too much butter the last couple visits. I still almost always get them on every visit to the mall but the last time there was literally a pool of butter at the bottom. read more

I'm on my way to stamping a free pretzel with my buy 5 get one free. I love the cinnamon pretzels, and get one every time I'm in burlington. 4 stars because they are a bit more pricey than I'd like to pay. Also, you can get the 99c Arizonas and save money if you are going to eat at the food court. read more

VISITED: 14Feb2016 SEARCHED: My wife and children love pretzels and while walking the Burlington mall found this place upstairs near the food court. ORDERED: One large cup of plain bites for the boys, one large cup of cinnamon bites for me, and one large cup of salted bites for my wife QUALITY: The pretzel bites were soft and fresh out of the oven. The boys loved their plain bites as evidence by them devouring their order. My wife thought the pretzel bites were okay. She didn't like that they were sweet. I do not like the traditional pretzels but when I ate these pretzel bites I was in heaven. They were soft, hot, and a hint of sweetness. Very delicious. SERVICE: The two employees were not so happy but not rude. Very limited interaction. RECOMMEND: Absolutely... for the pretzels at least read more

They charged me more than what the menu says. When I asked for the receipt, he initially gave me only the credit card receipt. I asked for the actual itemized receipt. He then gave it to me. The girl behind the counter standing next to cashier asked in Chinese, "why did she ask for a receipt? What is she looking for?" Really? I then pointed out to them that what they charged my card more than the menu price + tax. He then let me know that the prices on the big menu board are wrong and he goes by the cashier. Yup, never coming back. read more

Extremely recently, I ordered a bubble tea from this location. I was already disappointed to find that half of the cup was ice with minimal bubbles. Yet, I was even more displeased when I stepped back into the venue to ask for an extra straw and I was told that the supplies were low. I then asked my friend to go in and ask, and the other employee on shift happily gave her one. Overall, I don't recommend going to this venue unless you like terrible service and bubble tea. read more

I recently bought some bubble tea from here and was very displeased. It was extremely watery and over half the cup was ice. On top of all of this the service was extremely slow and incompetent. They were so stingy they didn't even want to spare us an extra straw. However said all this, the pretzel bites were ok. read more

The pretzels were good but the service I had was completely terrible, I ordered my meal and he asked if there were anything else I can do for you and I said no he rang me up then I changed my mind and asked if there was dipping sauce, he then said "1$" and I'm like, "oh, never mind" he proceeded to tell me in a rude way "that's why I asked you if there was anything else you needed" totally uncalled for and completely disrespectful... won't be coming back unless it's at a different location!!!!! read more

Best pretzels in the world! Every single time we've gone here the pretzel was always soft, warm, and fresh! We like their cinnimon pretzel its around $3.00. Their Pretzal dogs are really good too! Just writing this review is making me want one soo bad! I believe it's a family owned business, considering its always the same people working every time I go They are very friendly, but sometimes it can throw people off when they don't smile. Love the frequent buyer's card (buy 5 get 1 free)! read more

Yum! Soft Pretzels! This one is near the food court at the Burlington Mall. This particular pretzel place puts cinnamon or garlic on your pretzel for FREE and doesn't charge you. I'm hungry now! read more

Absolutely the worst. I ordered a strawberry smoothie yesterday and it tasted like there was dish soap in it. It was not fit for human consumption. I asked for a refund while at the counter and they guy said no refunds (there was no sign stating this). He said I could get a drink so I got a bottle of coke. I still had $1.25 left and asked for a water. He stated that since I ordered one drink I could only get one drink. So I paid $4.25 for a small bottle of coke. Worst customer service and attitude but more important the food is inedible and probably not safe. I only hope people read this prior to walking into this place. STAY AWAY! read more