Stopped by right before they closed for the season, we ordered the mint chip and the espresso Oreo. The ice cream was top tier and the seating area was clean so we stayed to finish our scoops. The lady at the service window was very kind and helpful when it came to helping decide what to get. I will definitely be frequenting the location when they open for the summer! read more

Overpriced ice cream that is nothing special. They do have nondairy options though, which is appreciated. Kids seem to like it, but it fits the mediocre standards of the area. Service is fine. No indoor seating and next to a fairly busy road with asphalt all around, so the ambiance is that of a road-side Dairy Queen. read more

Cash Only. Finally stopped to get some ice cream on a wicked-hot day and it hit the spot. Everyone was very friendly. However, the young lady messed up my order. I repeated it to her four times, and she still got it wrong. despite that, still a nice place to get some ice cream. read more

Love this ice cream shop in my town!! Always friendly service and sweet treats! Stop by and have a cone!

Ice cream is good and the staff are nice and ambiance is okay. It gets a little busy during the summer but I think it's worth it

Ice cream was great Service was good Nice and simple ambience Altogether pretty fun Cash only by the way read more

Great, small-town ice cream shop. The ice cream is good and they carry my favorite flavor - banana. Service is what you'd expect at local ice cream spot. There isn't much sitting spaces. There's one table-bench, but that's it. Cash only! read more

Heads Up! The Yelp site shows this shop open until 9:30 pm. This is incorrect. They close at 9:00. I spoke with the owner and she Verified they closed at 9 PM not 930. The owner indicated she has tried to change the time on Yelp but has not been successful. If you are looking for an ice cream after 9 PM Dairy Queen in Westborough center is open until 10:00. read more

Open until 9. Allegedly. They turn off the open sign at 8:44 and turn off the lights outside at 8:55. Don't show up after 8:30 or they'll be annoyed you exist. Cash only, which is fine. Ice cream is undeniably good. If you wanted to close at 8:45, close at 8:45. If you're open until 9, maybe keep the lights on until 9 when there's a queue outside. read more

It was 8pm and there was a line of 9 people in front of us shivering with barely any shorts on. I then thought, this ice cream must be good if people are waiting outside for it in the cold with no pants on. It was pretty good. Their coffee oreo flavor was just the right amount of coffee with added bits/chunks of oreos. With prices better or comparable to cold stone, I would choose this over cold stone. CASH ONLY read more

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They have the best mint chocolate chip ice cream. Service is great as always, head up to people you haven't been there it is cash only!

To start, thank you for opening 10minutes early today when you noticed we had a 2 yo and were patiently waiting on the picnic table in the shade in the 90+ heat! Then that baby cone... the perfect size for a soft serve with sprinkles for that happy 2 yo! This place is always packed when we drive by on our way to our daughters in Upton. Now we know why! Pineapple soft serve reminded us of Disney and the chocolate Vanilla swirl was yummy. We will definitely return for your Richardson's Farm hard ice cream options; they sounded delicious! read more

First and foremost: the ice cream quality is great. I'm more of an "exciting and unique" type of ice cream girl but when I come here, I choose the Oreo cookie flavor. It's JAMPACKED with cookies and it's just...YUM! They also offer unique sundae options (see photos below & zoom in). S&S is the only shop around who sells flavor burst (bubblegum is my mom's favorite), so that's another reason why we would choose to come here. There are a few reasons I'm giving S&S 3 stars. #1) $4.50 for a 1 scoop KIDDIE size ice cream? Are you freakin' kidding me? 2) cash only is a pain in the ass. I get it, they've never taken credit cards and most likely never will. 3) they aren't the friendliest bunch of employees so that along with the prices, I only come here MAYBE twice a year. All in all, if you're okay with the prices, the ice cream is great and you won't be disappointed. This is just my honest opinion. read more

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If you like bitchy people talking to you then come here. Ice cream is fine but everyone that works there seems like they do not want to work there and are very disrespectful to the costumers. read more

Swirls & Scoops - Vanilla small serve with extra strawberry's - Ice Cream & Frozen Yogurt Near Me - North Grafton, Massachusetts

I just had a very unpleasant and concerning visit to Swirls & Scoops to cap off my Easter holiday that EVERYONE should keep in mind (especially if you have children). I arrived around 6:30 today (4/21) and approached the window to inquire about a couple of flavors on the menu and ask if either was gluten-free. I made sure to explain it was an allergen. The young lady working the window said she had no idea and to hold on. She came back with an old sheet that listed ingredients for various flavors. The flavor of interest "frozen pudding" was not on the allergen warning list so she deemed it fine. Sounds good, so I ordered a cup of it, paid and started to eat it. However, I immediately realized after digging my spoon in that it was white ice cream filled with large pieces of cookies (big 3/4" pieces) and what looked like cake crumbs. Since cookies and cake are not typically gluten-free and seemed unexpected I approached the window again. The conversations that followed left me dumbfounded: Me: "There's large cookie pieces in my ice cream and those normally aren't gluten free. Can you check again on this flavor just to be sure?" S&S Employee: Looks down at ice cream and casually says: "Oh that's probably just cookies from another flavor. We use the same scoops on all the ice cream. You just got whatever was left from another flavor that was in the scoop already." Me: "Oh...Well, don't you see how that's a problem from an allergen perspective?" S&S Employee: (Stares at me blankly in silence) Me: "Someone could get sick if you gave them peanuts or something they're allergic to and you shouldn't mix two different ice creams. That's why you have an allergen list right?" S&S Employee: Stares at me blankly again for a few moments before saying in a huffy manner: "So do you want me to get something using a clean scoop?" as if I've suddenly become a burden. Me: "Uh yes please-I think that would be best." She walks off and brings back another cup of ice cream-but this time it's an entirely different flavor then I ordered. My previous white ice cream with cookies was now a heavy fruit and raisin infused mix that tasted like a liquor. The conversation then went like this: Me: "Excuse me Miss, I ordered the Frozen Pudding ice cream." S&S Employee: Yes, that's it. Me: "But this is filled with fruit and raisins and doesn't look or taste like the last one." S&S Employee: Pauses and goes over to another S&S employee and holds a quiet conversation in corner. After deliberation they both come back and announce as a team that it's frozen pudding and frozen pudding is fruit and raisins and doesn't taste like pudding. Me: "Oh, well what did I have before." S&S Employee: "Frozen pudding" Me: (Realize that I'm dealing with two young employees who have no idea what flavors they're serving and have now resorted to just lying to get rid of me. At this point I just thanked them and left and threw away the ice cream when I get home as the flavor was unpleasant.) In summary, though Swirls & Scoops has a supposed allergen list it's entirely useless for three important reasons: 1) You may wind up with an entire scoop of another flavor you didn't order because they mix the scoops across all flavors by admission. 2) The servers don't seem to have a firm grasp now which flavors are which and seem to be guessing. I'll probably never know what I ordered or received today. 3) The servers don't understand what an allergen is and why it's a bad thing. If you are like me and can't deal with gluten you may just have a night of sickness in store for you. However, if you're allergic to peanuts you may just wind up hospitalized or dead when they hand over your Vanilla cone- which could be filled with a bunch of peanuts in the middle (hey everything gets mixed here). Really, this place is a lawsuit waiting to happen. My suggestion to ownership is spend an hour educating your workforce, clearly mark flavors with universal symbols in the windows, and separate scoops used (like every other ice cream shop in the country). Most importantly-be involved! The staff seemed completely clueless and there didn't seem to be a senior manager involved in operations. My job as a consumer is not to teach and explain food handling to teenagers at a place of business. read more

I am giving 2 stars because the ice cream is good. As for the service, an F for Failure. We went at noon yesterday and there was an elderly lady that was working. Apparently the only one working. The line was a mile long and the lady was extremely slow, but that's not the reason for the 2 stars. It's the attitude the lady had. She began speaking completely disrespectfully and it's not the first time she has. She has spoken rudely before. Here's a reality check lady - take a class in soft skills and learn to do your job properly. As for the ownership, hire better staff and more people so the lines aren't a mile long. read more

I had to wait 30 minutes and there was no sign that said no credit cards I had cash on me than it was 16.50 I only have 15 if I could give a 0 star I would never going back read more

If I could give them 0 stars I would. I've heard good things about this place but I waited 20 minutes for them to open, called the number and nothing. What a waste of time read more

Love me some Swirls & Scoops. This is what an ice cream place should be like -- friendly, young staff preparing treats inside a small takeout shack in a lovely New England town. I'm a huge fan of the fluffernutter offering, combining marshmallow with peanut butter. It's addictive and I cannot wait to go back now that the weather is getting warmer. read more

I just moved right down the street from this place this winter. I couldn't wait for it to open so I could check it out. My husband and I finally got around to it last night. Well, it wasn't worth the hype we built. The ice cream was good, but it was not mixed AT ALL. I ordered a bananas foster sundae which was $5. The top was a mess of whipped cream, way more than I like. Some cinnamon was sprinkled on top and some bananas placed around the edge. The ice cream was good except that I had to bite several large chunks of ice throughout it. The entire bottom was caramel. If I wanted to just pile ice cream with some toppings, I'd make it at home for 1/10 of that price. For a $5 sundae, I'll drive to a Cold Stone Creamery where I know they'll mix it up really well and hold the ice. They wouldn't make my husband a flurry from the flavor ice cream he wanted. They only make flurries with soft serve. Another thing that makes them not as good as Cold Stone or even Dairy Queen. I'm guessing that means they don't make shakes from all of the flavors either, just soft serve. I'm not sure. His birthday cake sundae was hard as a rock. Broke the plastic spoon. He has sensitive teeth so he couldn't really eat it until it warmed up a bit because it was so solid he had to bite it and his teeth couldn't take it. I expected more from a mom-and-pop type of place. I hate it when the big chains prove to be better. read more

Live right down the street but now go out of my way to get ice cream instead of going here. The workers are very nice but the lines are long and the wait is slow, very slow. We are talking 20 minutes to order a small ice cream cone for 4.00. The soft serve and hard ice cream both have a chemical taste. The cones were stale as well as the toppings. It is located in a very busy parking lot/retail center. You just sit in a crowded parking lot. There is a lake across the street but not really a place to sit and enjoy. There are not alot of choices in the area so they definitely have that going for them. read more

I'm so glad that I live near a local ice cream shop. I have been here at least three times and each time was a pleasant experience. It is true that their portions are huge. Every single time I had to get the kid size (1 scoop), but I guess it's worth it for the price. They have a variety of flavors, but I like to stick to my favorites. I am a huge chocolate lover, but today I decided to try out the watermelon sherbet. I'm happy I did because it was delicious! read more

I live about a quarter of a mile from this ice cream store so naturally I end up going a few times every summer. Its not terrible ice cream and you always see people that you know while you are there. Now that I think about it that is why people go, it is a town landmark and if you have lived in Grafton before one should go here in hopes of reuniting with a few old friends. The problem is that there are only four places to order ice cream and the same four young ladies serving it. So sometimes, you can wait forever for any dessert whatsoever but thats OK because when you eventually get through the line you might not even get a chance to sit while you eat. Furthermore when you do try to get out of the small store sitting on Rt 140 you realize that the whole time you have been sitting in a parking lot. read more

Favorite Ice-Cream place around. Incredible soft serve, we're always awaiting the day they open the place back up for the season. read more

Simply Yummy! Very good ice cream, friendly service, reasonable prices and generous servings. A hot summer day is just not complete without a visit to Swirls & Scoops. Highly recommended! read more

I've been going to swirls and scoops for many years and I have never been disappointed. Location is great and service is excellent every time. The servers are super friendly and take pride in their work. Their ice creams are huge and the prices are totally reasonable, not to mention delicious! On summer nights it gets very busy but the lines move pretty quick. I ordered the banana foster sundae like one of the other reviewers and I thought it was fantastic; too pretty to even eat! They are a cash only business but their menu selection is endless. I would recommend them 100% P.s. They make milkshakes with any flavor on the menu read more

Certainly not Uhlman's or Dairy Queen, but for a local soft serve spot, they have it all. Super nice kids working there, high school kids I'm sure. Went here a lot growing up, so it's a little nostalgic for me :) In a pretty good parking lot, so it's not too hard to park most of the time. High summer after soccer lets out, I'm sure it's not a dream, but I have never had a problem with the line or the parking. read more

I'm an ice cream addict, and this place isn't bad. I could see how this could get pretty busy on a summer day/ night. I ordered a "small" oreo ice cream, which could feed a family of four. I exaggerate. It was a very large "small" ice cream, more than I expected. Loved the oreo ice cream, my standard for all ice cream shops. Loved the huge hunks of oreo in every bite. Not as good as JP Licks or Uhlmans, but it satisfied my craving. My only complaint was the limited options of flavors- - I expected more! read more

Swirls & Scoops - "Small" Oreo ice cream :) - Ice Cream & Frozen Yogurt Near Me - North Grafton, Massachusetts

Swirls and Scoops does have some benefits such as a variety of flavors. I think it is good just because of nostalgia and sometimes it is not worth driving to someplace better if you are already in Grafton. The lines are long despite being well staffed, and service is very slow and not particularly warm. As it get towards the end of the season the ice cream seems to decrease in quality (chunks of ice in it, stale toppings) so it is not worth the price. Long story short: pros: only ice cream in town, enough parking. cons: cash only, long lines even when there are few patrons, not a good place for people with allergies to eat. read more

This place is very convenient to me. But every time I go I'm disappointed. Once got a vanilla shake. Tasteless. Today I got a brownie Sunday. It was fair at best. Any bite without toppings or brownie was quite bland. The price was 6.75 OK I thought that might be a little high but okay. So I hand the lady 7.00 dollars dosen't even offer the change. I guess I needed to be reminded why almost never go there. read more

Been here only once, but I like to go back to see if I can give a place 5 stars. The ice cream quality seems slightly above average; it doesn't taste like Bliss ice cream and can't quite tell if it's Richardson's. The portions are big, and that's a great thing in my book. The service was fast and friendly and the prices were very reasonable. I was a little disappointed in the flavor selection, but that's my own fault for being kind of picky. I certainly wouldn't dock them for that. Next time I'll try a flurry or a sundae and see how it goes. read more

You wanna be loving on this place more power to you. I considered giving it a "1." I have been here a few times. On the last visit, forever, I asked the gal making my cone to give me "less ice cream" as I had dinner a short time ago and did not want to have a "full cone." She obliged and still charged me the full price. I am an old school professional who ran a few restaurants in my day. The proper thing to do is to reduce the price, even if by a smidgen, and let the customer know that you did it. I will not be going back. For those who may think that this is not a big deal . . . How much money do you donate to charity on a annual basis? 10 of you combined will not match me. This is where much of what I can save outside of my retirement goes, CHARITY. Not the kind where I get something in return either. read more

This place is ok. Tried quite a few flavors and find them to all be tasteless. Portions are big, maybe I just haven't found the right flavor yet. read more

Yum yum yum! As everyone else says, the small is TRULY HUGE. But the ice cream was so amazing that I ate the entire thing. Probably three full scoops for the small. I ordered Oreo cookie ice cream and it tasted like it had been freshly crumbled into healthy chunks and folded into the creamy vanilla base. I wish there was more seating outside, but people mostly just ate in their cars in the parking lot. There are two picnic tables on the side of the building, and two more next to the road flanking the store sign, so it's nice to sit there and look out over the pond. read more

Swirls & Scoops - Hard ice cream flavors - July 2015 - Ice Cream & Frozen Yogurt Near Me - North Grafton, Massachusetts

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It was just ok. Husband ordered vanilla with strawberry topping and really liked it. Daughter ordered chocolate and it was horrible - she ate 3 bites. The worst chocolate ice cream I have ever had. I had coffee yogurt with peanut butter sauce- sauce was good - wouldn't order frozen yogurt again. read more

Our daughters love ice cream and this is a great spot. Always busy but worth the wait.

40+ flavors and a small is like a Half Gallon on a cone! This place is the best Icecream I have ever had. The reviewer below me obviously doesn't like crowds and blames the shop itself when in reality.. this place is Packed to the gills with people because of the incredible product. My personal favorite is to get a small Cake Batter ice cream on a sugar cone and a Rasberry Lime Rickey on the side. I drive completely out of my way to get to this place. Love it and cannot say enough good about it. You must go. read more

Their Soft serve ice cream is tasteless and the hard serve is just so so... cap that off with unfriendly slow service why bother? I can drive Just a few minutes up to the town common and have ice cream over at the Country Store where you can find tastier ice cream, happy people scooping your ice cream and eat on the Gazebo on the common instead of the dreaded parking lot at Swirls and Scoops. I grew up going to the Dairy Freeze which had the best ice cream in town! Swirls and Scoops doesn't hold a candle to the old Dairy Freeze. read more

I always go here when I come home to visit my parents. The flurries are the best!

Flurries are so good. I was there the other night. The lines can be long. They open April 1st and have a countown sign in the window. I think last year it was snowing on April 1st and I went there and the whole town of Grafton was there!! We were all getting ice cream in the snow. read more