Not bad! I have been searching for a decent and affordable place to get my nails done, (which I do very occasionally) and I can happily say that I will return to Pretty Nail. I was seated in a pedicure chair promptly today after putting my name on a list when I walked through the door, but watched a number of people either get put on a wait or decide to leave-seemed like a good sign to me that they were busy on a weekday afternoon. I opted for a mani/pedi and it was what I expected: nothing fancy, but the man who did my nails was very nice and thorough, AND he gave me a long massage on each leg which was great (*except he was wearing gloves which felt a little weird and I won't even go there with the analogy that came to mind....) My nails look nice and I am pleased with the results and price:just 36 dollars for both. yay! read more

Went in for a fill. They were able to get me in right away with no appointment, granted it was late morning on a Thursday, so not very busy. The guy who did my nails...DC? I think that was his name...he did a great job! I just moved here and was concerned that I wouldn't be able to find a place that I like and I'm so relieved that I did! This will be my go-to for nails. read more

Worst shellac manicure I've ever gotten. He filed my nails supper short and then preceded to file my skin leaving cuts. The nail shape was really uneven and then when he put the polish on it got all over my fingers and missed parts of my nail. read more

I came in and asked if there was time for a fillI, I was answered by a yes. I waited 20+ minutes for someone to further aknowlwdge me. When she was cutting and shaping my nails she ruined the shape then blamed me. She took my pinky down to far and said she would replace it. Then she kept changing the shape and telling me she didn't do it so I asked her if she thought I had done it. She started arguing with me, so I told her I didn't come in to argue and said I would pay for what is done and leave. She still charged me $10, I have a ruined nail that she didn't replace and I have raw nails that I now have to go pay to get them redone somewhere else. Terrible business practice and I will never return. read more

I went in with my granddaughter who is 8 and asked for a manicure. She was in a hurry and then when I went to pay she charged the same price for both of us. 25.00 each. That's ridiculous! Won't be back and my nails look like crap!!!! read more

Yesterday was my birthday, currently new to bend. I planned to get my nails and feet done here, I go into this location and I was greeted ( perfect nothing wrong there ) they start on my nails , mind you there was another girl and myself there no one else , continues to do my nails almost done until another woman walks in late from an appointment I guess , and basically pushes me aside to assist her and tells me I had to wait. I was completely Flabbergasted, got up and walked out , extremely unprofessional.. I feel whether or not if she was an appointment first come first serve. read more

This is one of the worst pedicures I have ever had. Tonya was distracted, in a hurry and left me with nails that look like a child did them. Very disappointed as this is one of my favorite things to do for myself. Time to spend a little more money... read more

Very poor experience at pretty nails. First of all I could not communicate with the technician. Language barrier. Subpar shellac job. She was filing the skin of my cuticles which was quite painful. It only got worse when she got out the nail clipper. I jerked my hand away at least four times from the pain. They need to clean their equipment. It was grubby and grimy. All it takes is a little when Windex or antibacterial cleaner! It's not that difficult. First thing I did when she completed the nails was wash my hands with lots of soap and warm water. Never going back! Do not go here!!!!! read more

Had a manicure at Pretty Nails about 2 months ago. My nails looked beautiful, but the service was horrid!!! First of all they barely speak English which makes communication very difficult. So they do a lot of finger pointing, which I find very rude! They have no personality what so ever. I always tip at these services, but not this time. You couldn't pay me to back there!! Trust me, don't waste your money on this place. Go somewhere that speaks English!!!!! read more

I have been going here since I found it about 2 years ago. They are always so welcoming and friendly. They get busy ... so it is good to make an appointment ahead of time. I've had the pedicures and shellac manicures ... both were very good. Sonny was my nail tech today ... he was great! Very friendly and personable. I love this place! read more

It was my first time getting acrylics and naturally I was very excited. I walked in and they instantly sat me down after handing me a bin with color samples. Because I had never been there before and I had never gotten acrylic nails, so it took me a little bit to choose my color. Right when he sat down (without knowing the shape size or color I wanted, he started trimming and filing my nails. Eventually I just decided to chose extremely simple colors because I felt akward taking so long. He didn't ask if I wanted a design so he just applied the nails put on the colors and was finished. The end product was chunky and looked extremely bland. I was pretty disappointed leaving the nail salon. The guy was rushing the whole time for whatever reason, which made me feel like I was in the wrong, my mistake. I had pretty low standers because it was my first time, but this was just not my ideal experience at all. I won't be returning. read more

So in many ways I give this place a 2. I have been to many nail salons and this one should re think it's staffs training. I have had better nail's done cheeper at the cosmetology school in town. First off they were rude and barked at me when I came in as a walk in. Could barely understand the guy running the place or the gal in there broken English. Then came back for my time and asked to come back 10 min latter ( why have an timeframe). My pedicure was the only nice thing. My gel manicure is sloppy, she obligated on of the tops of my nails ( could be infected) she also filled one nail supper short. In many ways I won't be giving them any more business - will stick to some other salons that pride themselves in quality work for 1/2 the price. read more

My nude nails ended up looking dirty, paint on skin next to nails and I left with hangnails still

I have tried several nail places in Bend and left for various reasons including full blown arguments between nail techs, 5 minute half-assed manicures, and the coup de gras...nail techs speaking in their native language about their clients as if the clients were not present. I've been coming here for a few years and I haven't been disappointed. Having said that, I received the BEST pedicure I've ever had (spas included) today for $35.00. Amy did such a great job that I felt it warranted a yelp review with 5 stars. I like everyone there, D.C., Betty, Melissa & those who I don't know the names of...they all work very hard to make their customers happy. However, when Amy learned I had been having some foot issues, she went the extra mile to ensure my feet felt fabulous. When I commented how nice it felt to have her working on my feet/legs, she smiled and said it was her job to make me happy. I felt like she meant it and I thought it was sweet. Although I come here for nail services, I am not a "regular" - she didn't know whether I was a local or tourist and I appreciate that she did a high quality pedicure with a smile. read more

Awful. I am so very unsatisfied I wish I could give zero stars. The staff is so rude. The guy who did my pedi was so rough with my nails and cuticles that he kept making me bleed and poking me super hard. Then he'd file down my feet really hard and rinse the file off in the tub my other foot was soaking in. DISGUSTING! then when he massaged my legs I had a huge obvious scrape and bruise on the top of my shin and he just roughly rubbed over it. Ouch!!! Finally, the pedi looked AWFUL. All of my nails were filed uneven sizes and shapes so they looked side ways. I walked out in tears only to go home and spend a half hr fixing it. Worst pedi experience EVER! read more

They doa terrific job for cheap, finger pointing works great and they are always gracious and kind. Ignore the blatant racism of the other reviewer and go ahead and get a great pedicure here for very little out of your pocket. read more

I showed up without an appointment and they had 5 customers in the shop and took me pretty quickly. I liked that they have a large shellac polish selection and for the shellac removal and new shellac manicure, I paid $26 (which includes my own file and buffer for $1 that they gave me to take home). The shop is clean, and the woman who did my nails was very nice and thorough. She didn't seem rushed at all and I think she did a very nice job, my manicure is flawless and she asked before filing if I liked my length, and did not file them down when I said I was growing them out. I got a shellac mood polish where the pink turns purple when they get cold or under cold water, it's pretty cool and they didn't charge me more for this type of shellac polish. I will return, it's the closest nail salon to where I live (Sisters). I'm not sure about pedicures as this is my first visit, but I'll probably give that a try. read more

It's nothing fancy. I was able to walk right in though. The lady working didn't really listen to what I wanted and I had to correct her. It was average work and overpriced for the work received. read more

I've always experienced great customer service here when getting my nails done, however, when I went in to get my nails removed, I was less than impressed. I was told to MAKE SURE I go back in to have my nails removed because they will soak my fingers and make sure I don't lose my nail beds in the removal process. So I did. The guy that removed my nails, did not soak them. He ripped them off and was not sensitive to the fact that I was in pain. In fact he laughed at me for cringing. Once the nails were off, he barely filed my nails and they were super rough and weak. He didn't offer to put a clear coat or anything on them. To top it off, when he charged my card for the service, he stared at me while I signed it which made me feel super guilty about the tip. I always tip but I really didn't think he deserved one. I had my nails removed on 10/8/18. I didn't catch his name but this experience has made it so I won't return. It's going to take months to get my nails back to a decent look and feel. I could have done better myself without paying $15. read more

I came here with my mom we waited and waited and two other customers walked in and got treated before us? We got up to leave because I had to go to work and they were taking a long time and waiting on other people that walked in after us was not the best service read more

The absolute worst service I've ever had (and I've gotten countless mani/pedis at numerous locations across the country). There is no point in making an appointment (pun intended) and the actual painting of the nails is horrible. I left with bubbles on all of my toenails, and then instead of fixing it, the manicurist just painted over it with another coat of polish. It looked okay when the polish was wet, then when it dried, it looked as if I had worn socks with wet polish. I've been waiting for my appointment to get the issue fixed for 20 minutes with no acknowledgement. The facility is very dirty and the company is not pleasant. Go to Pro Solar Nails by WalMart instead. Much better service, friendlier staff, better product, and cleaner facility. read more

Between a break on my shift at work I had decided that I had enough time to go get my nails done with my friend. We called and they got us right in. I had wanted to do a full set of white tip acrylics, and the guy sat me down and started working on my nails. First, it was hard to even tell him what I wanted because he could not understand anything I was trying to tell him, and when he finally started working on my nails he was so extremely rough he got me several time with the drill, and when he started filling at the acrylic he got my cuticle several times, making me bleed in two different spots on my pinky, on my left thumb, and two spots under my right index finger. I had tried to tell him he was being to rough (which clearly he was since my fingers were bleeding) but he just couldn't understand what I was saying so I just let him continue, and finish up what he started. When he was buffing out the acrylic with the large square block, he kept getting it caught under the nail and ripping it up, It felt as if he would end up ripping off the tips (or my whole nail) that he had put on. My nails ended up looking fabulous! But they hurt so incredibly bad! It hurts to put even the slightest pressure on them, and I have all these little cuts all around my fingers. He did great work, but I would highly suggest looking some place else, I will never be going back. read more

I was appalled at my experience at Pretty Nails. My friend's 14 year old wanted to get pedicures, so we stopped in. The women here acted so immature, catty, and rude. As the 14 year old was getting her nails done, her technician loudly said, "Why your nails so short?!" The teenager just quietly shrugged her shoulders. Again, the woman badgered her with the same question, this time, saying it louder, while laughing and looking around at other customers. The girl I was with has a bad habit of picking her nails really short. I was shocked at how unprofessional this woman was acting by chiding her. I stepped in, hoping she would leave her alone, but no. I just stated, "It's a habit." She looks at the teen, then looks at me, then looks at my technician and starts laughing loudly while speaking Vietnamese. If that wasn't enough, she questions my young friend about her eyebrows and who does tho them. My friend answered that she doesn't have her eyebrows done (BTW, they look fine.) Lastly, this bully of a woman asked the girl about her highlights and who does them. I feel awful that my young friend was traumatized by these rude women. I explained to her that unfortunately a lot of nail salons can be like this. I assured her that we would go to a safe and different one next time, and next time we would have a better experience. read more

I went in to get a shellac manicure for my wedding day. We called first and were told that there was room for us right away, and we informed them we would be there in about 10 minutes. We arrived in 15- and they told us we took too long to get there, and would have to wait. After waiting over 30 minutes, my manicure began. My cuticles were clipped roughly and quickly without them being pushed back, and it was extremely painful. As I was waiting for the nail tech to paint my nails- she checked her Facebook on her phone for several minutes while I sat there. She began to do a third coat on one hand while the other hand was waiting for a second coat of paint. I had to inform the tech of her error, to which she laughed and started to Facebook again. To top it all off- my nail beds are now extremely red, swollen, and infected a week later, with my cuticles tearing down into my fingers, I can barely use my hands without pain. I do not recommend pretty nails for service. read more

It's my birthday today and my family came here all the way from Portland. Pretty nails was the only place open on a Sunday and I've been coming here for years but this are gradually getting lazier and lazier. Their color selection Is crap. They have had the same boring colors forever. Their customer service is not up to par. They act as though your business is a chore. Customer satisfaction doesn't even cross their mind anymore it seems. I could have done a better job painting my own nails. Their prices are going way too high for the service they do. When they say a leg massage is included they mean they will rub lotion in on your legs for 30 seconds. Then they will ask you to pay and expect a tip. When I asked for my change of 5$ back because I didn't think their service deserved a tip they rolled their eyes and started talking crap in their native language. All I'm saying is that they need to update their designs and colors and maybe hire some new staff if they are planning in being successful. read more