I had a great customer service experience with Joel Sweet of Pacific Properties. I was traveling up…read morethe coast of Oregon recently, searching for a home. I was interested in two properties in Coos Bay. Joel was able to meet with my wife and I on the spur of the moment. He gave us thorough coverage of both properties and was very informed on the details of the properties, both the pluses and potential areas of concern. He has been a contractor and developer and really knows his stuff regarding such areas as the architectural design of each property, the potential for appreciation/decline in the property value, the intricacies of the heating, air conditioning, kitchen set-up, etc. In addition, he was a fount of knowledge concerning the immediate neighborhoods of both properties, and the general background of Coos Bay. He has my highest rating as an intelligent, friendly, honest professional!

This business claims to be managing properties, but what they really do is- nothing- They like to…read moreinsist that the owners do their jobs- They call the owners for cleaning; landscaping; and any other issue. Why bother? If you own rentals, save the money and grief- do it yourself.

Very attentive/responsive, experienced, and professional; impressive expertise in her field.read more

Just before retiring five years ago, I started buying properties, in order to rent out to families,…read moreand supplement my retirement income. I had met Joann Hansen, and talked to her about rental properties. She showed my one place, and helped me to come to an agreement with the seller. BEST property I ever bought! I went on to buy five more properties with Joann. She is past president of Oregon Realtors Association and was on the Coos County Planning Commission. The reason that she was sought after to serve in these positions is that she is involved, at the state level, with all upcoming laws that affect property owners, and is ultimately knowlegable about all things property. She has decades of experience in realty, and simply has more than her ration of horse-sense. Joann will be our realtor of choice as long as she wishes to be in the business.

DO NOT RENT FROM THEM Renting from them was easy besides…read morehaving to deal with the ant infestation, and not holding up their landscaping part of the contract. Also love it took months for them to fix my fireplace after my place filled with smoke because the vent was broken. That's the amazing service I paid for on Meade Street.

The most heinously disorganized and lazy organization I have ever seen. You can call and call and…read morecall and get no one or get someone that can't help you and will "leave a message" or have someone "call you back" which they never will. You can apply over and over to a place and never get a call back. You can finally get ahold of someone to get you a viewing and then they'll never call back again and then when you finally get ahold of them they tell you they rented the place out after ignoring you for weeks. I don't know what other job they have but renting properties seems to be their secondary job.

The BAPM team has been outstanding! I am a property owner that interviewed multiple PM's while…read moresearching for a new management company. I am so glad I chose BAPM. Firstly the team there is educated, responsive and easy to work with. I have multiple units and they made the transition process seamless. Communication has increased, tenant satisfaction has gone up, maintenance and repairs are getting done quicker and with more transparency--this comes from both their communication and the online software for owners and tenants. 5 stars. Thank you BAPM.

Terrible. They steal your money for the application fee. Claim it is not refundable, and will let…read moreyour application sit a couple times, so they can recharge you for an application. Quite literally a pyramid scheme.

Two stars because I am *trying* to be fair…read more Grand Management was our best option in that we were coming in from out of State and they were the most willing to with work with us. Now that we're renting from them, two terms of our lease are repeatedly violated-- the reasonable upkeep of property and laundry facilities (outside and in), and non-tenant-related pests like the epic spider infestations on the outside of the complex (which do get inside the units) egg cases, caked on webs and all. The complex we live at is in horrible disrepair, depending on what unit you're in. There is no civil discussion about these terms with management because they are crafty and find loophooles, or, give you such a run around that it is best to take care of certain repairs yourself, with your own money. It doesn't matter how good our credit is, or how quiet, respectable, and compliant a tenant we are, or even that we pay rent on time-- the treatment is what I would imagine a delinquent would be getting. This company also treats its supers terribly, like they're sub-human. All in all, I thoroughly believe all the other poor ratings/reviews. They're in keeping with what I experience. I may still stick with Grand Management, toughing it out, because I got this crazy idea that enough critical reviews and more tenants speaking out and exercising their rights (ESPECIALLY THOSE OF US WHO ARE DISABLED) will turn this company into a respectable one. It can be better. What a shame.

When originally going through the rental process with Grand Mngmt. I had everything in place they…read morerequested. When I went to sign the lease, I was informed I also had to set up water service. I let the lady know in all my communications with their office, had stated water/ sewer was included. I had the email to back it up. I still had to get water serbice with no compensation for the inconvenience & misinformation. Upon trying to move in, the apartment was not clean & ai complained 3 times about the crumbs piled up in the oven door, & they kept saying they already sent some to clean it. Over all ai had to clean shelves, floors & bathroom etc. There were several items on the shelf over the dryer, the we left when we moved. The storage space was full of items & very dirty when we moved in, it was left clean at our move out. While residing there it took several phone calls & actually going to the office in person to complain to get things fixed. At move i. Under the bathroom sink cabinet was deteriorating crumbling and had molded. This was never fixed regardless of repeated requests the 1st 6 months. The fire place was full of burnt stuff on move in & left clean and vacuumed out at our move out. I called several times after move out to request an update on the return of the deposit. Tgey never responded to calls & i got a partial deposit return. I have not cashed it. I have requested an itemized list of what was allegedly cleaned. I have move in pictures & move out pictures & videos. I still have been blown off on receiving documentation of what was allegedly cleaned by them. ( per their move out check list, because we were there more than 1, cleaning g the carpets was not required. The carpets were vacuumed and & in good condition on move out. The rent consistently increased while we lived there. The month we moved out, our rent went up to $1300.00 per month. After I submitted a move out notice, Grand Management advertised the unit for rent at $1200.00 per month. Sadly intodays housing crisis to many companies out there are able to take advantage of their tenants. If they continue to ignore my requests for an itemized list of what they cleaned & associated costs, I will be co sulting tennant landlord regulations in Oregon to decide if further action is warranted. I would not rent from this company again, unless had no alternatives dur to this situation. If you want to throw away deposit money and struggle to get things fixed along with constant rent increases, they may be right for you.

For over 5 years now, I've been unable to get help with much. Even before then, things have…read morehappened that haven't been addressed. For instance, the gutter fell off the house after i was here for like 3 years (been here about 10 now) and is still sitting beside the house. It actually is causing the foundation to shift a lot to a point where my shower door shattered once which I had to pay for because they didn't believe it happened out of nowhere. I didn't have the energy at the time to deal with showing them info about what it really was but that's just one example. They do sometimes do the bare minimum like if the stove breaks they'llf ix or replace it once in a great while. But they don't even do inspections at this point. If you are a landlord, there's a good chance you're paying someone just to collect money 'cause that's ALL they ever call over or try to do something about. So if you want to summon someone to help you, just be late on rent. Also, they are not follownig their own lease or even the state laws related to things like waterproofing. I am not even sure how they have a business because they totally are just taking money and raising rents and who knows but they answer emails sometimes. Don't get caught up and hopefully a class action can be put together to help everyone in these situations 'cause I am pretty sure they target people in bad situations 'cause otherwise people would be likely to not put up with it and whatever but like many others I've talked to I had to settle with where I am to escape homelessness.

I started using them when my dad died in 2013. I had to beg for a walk thru at the end of 2022…read morefinally got one and they made up a list of things I wanted repaired. They never got done. I had them get me an estimate for a metal roof for the house & shed. They never called anyone and had me fooled. They have a separate K&S Contracting business which stands for Kelly & Shawn Thurman but only Kelly is the owner and she has her brother-in-law Brandon Thurman set up the work. We set it up in 2022 for them to hold the rent money. After it was paid for and supposed to be done by the end of October 2023 they kept withholding my rent money. It was a big hassle to get the extra withheld back. They promised it one day and then never got it in the bank. Then I saw it pending so they asked me to pay it back to them and then they took it back out of the bank and 2 months later tried to cash my check. I got all my money back and I called others, but they were booked up or didn't do metal roofs. Brandon Thurman called me and promised (and never got) $3,000 off the house and $2,500 off the shed so I agreed since they said they'd be ready to put it on. Months went by again. Then they refused to do the shed, mentioning rot. They knew it was rotten when they gave me the bid. That is why I needed a new one. They finally started in January 2025, Finished in March 2025. In October I was having Oneill's Overhead Doors & Gutters put some gutters on. They couldn't because of the holes and crumbling boards and how part of the roof hung over too far. We've had onsite meetings with Oneill's, and another contractor has gone and tried to explain to Kelly Thurman what needs fixed and she said Brandon was out of town (as usual-In Mexico a lot). They've refused Pre-compliance notice from certified letter; they've at times refused texting. They've been late for meetings onsite that they said were mandatory and that they got to pick the time, etc. Got charged the full original price for the house and my shed still needs a roof. They walked on the carport and put holes in it as they worked on the house roof. They refused to put the new boards, etc. on for O'Neill's Gutters so I have no gutters. Next step is the documentation to the contractor's board since K&S said they won't be fixing it because of the rot. Contract said they would fix obvious rot and this is obvious for all to see. Within the 30 day grace period from when the pre-compliance letter went out I'll be sending the official complaint to the Contractors Board. But the complaints just hurt Kelly Thurman, but they've had so many complaints I know Brandon Thurman doesn't care and I doubt any of them care. I hope someday the state will see they really need to listen to all these complaints and shut both of their businesses down. The older generation took care of my dad's house but not these new owners. I'm using a different property management company now. Glad to be rid of them. BB

Horrible customer service. Owner/manager has a terrible disposition and is rude. Phone calls are…read morenot returned, written promises are not kept, lies are told, and threats are made to your credit by the owner of this company Michelle Cantrell. Would never recommend this business.

Oregon Bay Properties and JMC Property Services LLC have the same address and are owned by Michelle…read moreCantrell. Michelle rents homes for homeowners here in Coos Bay and she is illegally using an Oregon contractor license under the company name JMC Property Services to keep renter deposits and overcharge renters for construction work performed after a renter has moved out. Michelle bills herself under JMC Property Services LLC for thousands of dollars of construction work for her rentals after the tenants have moved out so that she can collect money for normal wear and tear and other construction that has nothing to do with the renter and bills the renters and the homeowners. ( see attached invoice) In my case, Michelle has kept my $1,690 security deposit and has charged me thousands more after I moved out for normal wear and tear and other construction at 90767 Sanddollar Lane, Coos Bay Ore 97420 that was NOT my responsibility. I requested a validation of the debt letter from Michelle back on August 30 2022 via email. In the email I let Michelle know I need a copy of each receipt of the paid amounts to the companies she retained to do the work listed in the deposit accounting form she sent me. Oregon law requires a Validation of Debt be sent within 5 days of a request and in the proper format which she failed to do upon my request. The validation of the debt letter should have a tear-off where I can dispute any charges I feel I do not owe. Michelle Cantrell still refuses to give me the company names and phone numbers of those who did the repairs she claims I owe her for. In addition, Michelle Cantrell rented a home to my son Chase O'Neil and his two roommates at 1964 Meade St North Bend Ore 97459. My son moved out of the rental back in June or July of 2022 at which time Chase requested a walkthrough. Chase and his roommates gave Michelle Cantrell a $1,4300 deposit each. Michelle refused to give Chase a walk-through of the home and kept his security deposit. After the roommates moved out a couple of months later, Oregon Bay Properties performed a walk-through without Chase and his roommates, and charged Chase and the roommates for thousands of dollars above the security deposits for normal wear and tear and other construction and damages from rats and rodents that Chase and his roommates reported to Oregon Bay Properties and requested repairs but never got done. Michelle Cantrell then sold Chase and his roommate's debt to a creditor to gain profit from the rental. Michelle Cantrell did not allow Chase and his roommates to do a walk-through of the rental so that they could address any issues that were their responsibility to correct.

Jen has been great to work with, so often I hear about non-responsive property management but that…read morehas not been the case with Sandpoint! Lots of attention to detail and she will go the extra mile to set you up for profit and the services are quite reasonably priced! They also have both commercial and residential properties which I thought was great for this area.

From the owner: We are breaking the mold here at Sandpoint Property Management - LLC. If you are a homeowner who is…read morethinking about renting your property, whether it's commercial, residential, long or short term/vacation rental, we can manage it all. Feel free to Call, text or email us and let us show you how we are different.

Mariah at Grami Properties in Coos Bay ,Oregon is the Best Realtor…read more Thank you for all your hard work to sell our three properties there in Coos Bay. Mariah has been very professional and responsive to our needs in the sale of our properties there in coos bay. Deb and I have had other properties in Portland, Gold Beach and now here in Roseburg, Oregon. The realtors we have worked with for those properties were amateurs compared to Mariah. Thank you so much and Best Wishes, Dan and Debra Sigvartsen

Look, selling or buying a house has never been easier than with Mariah. I cannot tell you how…read morerefreshing it was to not have someone trying to run me around. She really knows her stuff and treated my family like we were a part of hers. Such a pleasant young lady, and professional. No one can hold a candle to her in Coos bay. No competition good enough.

Hard working, compassionate and excellent communicator. . Gina was so helpful throughout the…read moreprocess. From our initial meeting through closing, she was professional, present, focused and in communication with us. She oversaw the work being done on the home (we are from out of state), and ensured it was done expediently and correctly. She has many contacts in the area that facilitated getting the work completed. Gina went above and beyond when selling the property, all of her hard work is very much appreciated! I would use Gina again, without hesitation, and would highly recommend her to anyone looking for a realtor. Thank you for being so awesome, Gina!!

We cannot recommend Gina and Beach Loop Realty highly enough. We were impressed with her and her…read morededication from the first meeting with her until the closing of our sale. She went above and beyond to help us sell our property. She was easy to communicate with and always willing to answer our questions. She was knowledgeable, professional, and helpful throughout the whole process. Our entire experience with her was nothing but positive.