Horrible customer service. Owner/manager has a terrible disposition and is rude. Phone calls are not returned, written promises are not kept, lies are told, and threats are made to your credit by the owner of this company Michelle Cantrell. Would never recommend this business. read more

Oregon Bay Properties and JMC Property Services LLC have the same address and are owned by Michelle Cantrell. Michelle rents homes for homeowners here in Coos Bay and she is illegally using an Oregon contractor license under the company name JMC Property Services to keep renter deposits and overcharge renters for construction work performed after a renter has moved out. Michelle bills herself under JMC Property Services LLC for thousands of dollars of construction work for her rentals after the tenants have moved out so that she can collect money for normal wear and tear and other construction that has nothing to do with the renter and bills the renters and the homeowners. ( see attached invoice) In my case, Michelle has kept my $1,690 security deposit and has charged me thousands more after I moved out for normal wear and tear and other construction at 90767 Sanddollar Lane, Coos Bay Ore 97420 that was NOT my responsibility. I requested a validation of the debt letter from Michelle back on August 30 2022 via email. In the email I let Michelle know I need a copy of each receipt of the paid amounts to the companies she retained to do the work listed in the deposit accounting form she sent me. Oregon law requires a Validation of Debt be sent within 5 days of a request and in the proper format which she failed to do upon my request. The validation of the debt letter should have a tear-off where I can dispute any charges I feel I do not owe. Michelle Cantrell still refuses to give me the company names and phone numbers of those who did the repairs she claims I owe her for. In addition, Michelle Cantrell rented a home to my son Chase O'Neil and his two roommates at 1964 Meade St North Bend Ore 97459. My son moved out of the rental back in June or July of 2022 at which time Chase requested a walkthrough. Chase and his roommates gave Michelle Cantrell a $1,4300 deposit each. Michelle refused to give Chase a walk-through of the home and kept his security deposit. After the roommates moved out a couple of months later, Oregon Bay Properties performed a walk-through without Chase and his roommates, and charged Chase and the roommates for thousands of dollars above the security deposits for normal wear and tear and other construction and damages from rats and rodents that Chase and his roommates reported to Oregon Bay Properties and requested repairs but never got done. Michelle Cantrell then sold Chase and his roommate's debt to a creditor to gain profit from the rental. Michelle Cantrell did not allow Chase and his roommates to do a walk-through of the rental so that they could address any issues that were their responsibility to correct. read more

If Michelle Wiley is still the owner/property manager of this business, look elsewhere. She struggled to run this business, and service quality was bad. She rented to bad tenants that required legal action to attempt to recoup losses (from damages). Apparently, asking for an update on collection efforts every 2 weeks was too much for her to do. BTW, I never recouped those losses on my end. But you can sure bet she got her costs back from taking out of the deposits. 4 times I asked her to let me (the owner) handle paying for water/sewer billing. I did not want those costs passed onto the tenant. It took 4 requests for that to happen....2 of which were in-person visits. I've had lab specimens be more responsive. I specifically said "No animals" for my tenants. Sure enough, she approved a tenant that had animals. When I asked her about it, she replied. "We can't reject someone because they have a service animal." My reply, "Show me the law that say's you have to rent to someone." Quite obviously, she takes the course that makes her life easiest. Never once did I insult her, nor raise my voice to her. I was courteous and cordial to her through & through. If Michelle has moved on, then please disregard this review. read more

I moved to Coos Bay in February 2015 and after finding no apartments or homes that were up to my standards through other companies, I was referred to Herb and his staff. Upon calling them, Herb listened to my wants/needs/concerns and was more than happy to help. We were offered to view a property that week and I absolutely loved it. It was spotless and had new carpet. The moving in process was a breeze. Herb is very knowledgable and his staff is very kind and always putting their tenants first. The second month we were there, our stove had given out (it was a bit old anyway), I called Oregon Bay Properties and they had a new one installed a couple days later. I would highly recommend this company to anyone looking for rentals in the area. On top of all that, they are very accommodating to the military lifestyle! 10/10 read more

Moved into apartment in august and discovered there was a sewage backup and feces from other units had been backing up into the toilet & shower prior to my moving in. Stayed in a motel for a week while this was fixed. But when I finally got back in this unit was also filthy and rat infested with the attic & walls full of rodents and rodent droppings spilling out of the water shutoff panel in my bedroom wall. None of the electrical outlets in the bedroom or bathroom work. Probably chewed by rats. Michelle did nothing to address these issues for over a month then all they did was get a company to put out a few rat traps even though pest control says there are many areas that need to be fixed to prevent rodents from gaining access. This company also shut off all water to repair the water line without telling any of the tenants that water was going to be shut off for a week even though they had planned the repairs months in advance. They also shut off all power to tenants 2 days before our new property management company was scheduled to take over this property. This company is dangerously incompetent and unprofessional. They don't care about tenants or proper maintenance, management or ensuring basic habitability. If you want habitability and property managed in accordance with the law don't choose Oregon Bay Properties. read more

Professional staff "in the know," Always a friendly voice on the phone, thank you for returning my calls so promptly.

I met broker Julie Stephens this past March when she was looking for a rental for another client of hers. I had a place for rent and she impressed me right away by going out of her way trying to help a client with a place to stay while finding a home in the area for the client. This impressed me so much that i told her i also was trying to sell a unique home in the area and asked her if she would like to see it and discuss the possibility of her taking another listing. She agreed and she ended up with the listing and i ended up with the home being sold in 2 months time! She made important recommendations that a previous realtor missed. These changes made all the difference. Julie is professional and knows the market she sells in. She was open to seller input and was a joy to work with in the process of selling the family home! Julie is a "go getter"and makes sales happen! I will continue to use Julie Stephens in the future and highly recommend her to family and friends! If you must get quick results hire Julie Stephens! read more

It is with great pleasure that we write this reference for Brooke Yussim. We meant her when she came to show us a house at short notice-she asked questions regarding what type of house we were looking for, what we needed in a house and our price range. Brooke was prompt with sending us "house for sale" emails and sent us one that was just put on the market. We made an appointment with Brooke to see the house on the third day after it was listed. Brooke went out of town, however, she called us and said she would come back to show us the house and could we meet her on Sunday, Mother's Day? We loved the house, Brooke took us to her office, wrote and submitted our offer. We are living in the house now and Brooke helped us once again after Escrow closed. We deeply appreciate the sincere and professional attitude we received from Brooke Yussim at Oregon Bay Properties LLC., and would recommend her in the highest regard. Elijah & Beverly Hawk read more

Moved to Coos Bay in June of 2015 and immediately began looking for home to buy. Oregon Bay Properties was recommended and upon contacting them Sandi Brown became our agent. Wow, that was the best part of our move from out of state. She was by our side every step of the way and we ended up with a great deal on a wonderful home. For my money it doesn't get any better and Sandi is as good as they come!! read more

I used both the property management side (Herb) and real estate side (Brooke) to manage and then sell a local house. Both were terrible. Herb repeatedly did not provide details on non-regular monthly expenses; when the renter left, he sided with the renter regarding damage to the premises, and he never provided me with a summary sheet showing what (if any) of the original damage deposit had been withheld to cover damages (as required by law). Brooke was also a nightmare to work with she listed my house. She violated the REALTOR Code of Ethics several times by not acting in my best interests. She didn't turn on the heat so the house showed when cold; she forwarded a prior inspection report summary to a potential new buyer without my permission; she failed to add a water easement to the property disclosure once it became known; she failed to end the inspection period once the buyers accepted the condition 'as-is' (in effect giving them 5 more days to back out without consequence); she failed to forward me Docusigns in a timely manner (once waiting four days); and when the house finally closed, she didn't have the courtesy to inform me and I had to call the title company at 4:45 to see whether or not my long nightmare was over. You can do MUCH BETTER with property management and/or property transactions than the "service" provided by this two-bit outfit. read more

Herb & Michelle were both delightful to deal with when they had my home producing income. But when we decided to move in and no longer use their services, customer service went out the window. Things that were 'worked out' were actually low quality fixes. Michelle got defensive and nasty, and Herb isn't too worried I'm not happy. Herbs poor customer service is as bad as his recommendation for workers. The absolute poorest quality fixes touted as problem solving. His arrogance makes him impossible to deal with. He's a 'right fighter' meaning truth is irrelevant. Too many good property managers in the area than to deal with Oregon Bay Properties. To my disbelief he also used my remodeled house against me in his argument stating maybe the age of my home was the problem, not the condition the last renter left it in. A neighbor said he rented my home to a friend and didn't tell me which struck me as unethical and the reason I wasn't getting top dollar rental income. I told him I wanted to back charge the renter (friend) and Herb stopped returning my calls/emails. In my case, he protected the renter more than the home owner. It's my opinion he's a con making a living in Real Estate in the Coos Bay and surrounding areas. He's also the owner. Used years until I physically saw my property. He likes to use his size to his advantage which can be intimidating. You've been warned. read more