For the record, multiple unsuccessful phone calls were made to 9787079545 after the 02/4/23 call from candace the manager and I sent several emails to customerservice@pressedroots.com ALL with no response, Ghosted. I WANT MY 96.76 BACK.
- Zero is what it deserves. On 2/3/23, I had total of three people touch my hair that evening. Three! The lady who shampoo my hair was kind, gentle with my hair, but she was abruptly cut off by the stylist who kept saying to her, "do you want me to do it? I've been doing this all day I dont mind." Clearly, she did because as soon as she touched my hair she was yanking and tugging at it, you can see my hair in the brush from the sink bowel. My head hurt by the time I got in the chair I was ready to go, but I had faith the first two times was great even though my hair was done by different people those times and you don't see them when trying to rebook. This was end for me....When does the front receptionist go to the chair your sitting in and to the stylist who is doing your hair and says," I'm helping you." what does that mean? She comes back as my hair is being flat ironed and proceeds to flat iron my right side of my hair as well. Mind you, "the stylist" is flat ironing my left side. Neither-Never asked me if it was okay and Never spoke to me. As soon as she put the iron to my head she burned me, than proceeded to use the flat iron again and again. I yelled out Stop, your stressing me out. "OH are you okay, she says?" NO. She removes herself and goes back to the front after using flat iron in my hair and burned my scalp/hair. At the time I didn't realize the extent of the damage and I was already annoyed at how many times the stylist was stroking my hair with the flat iron. It was well more than 4 passes. Made no sense only to realize she didn't go all the way through with my hair. She stopped near the ends. She never commented on what happened or explained the reasoning only said you have a lot of hair, you'll notice the difference after the trim, trust me. The nerve of the front receptionist as I was leaving, are you going to pay with the card on file, not sorry, or explanation as to her actions and than asked do you want to provide gratuity. To whom? You or the other person? NOOOO. I get a review by email I put one star than I get a call back on Saturday by Candace. Thanks for calling but after telling you the experience I went through, the trauma, the only two options you offered was to touch up next day or get new service next day. NO, MA'AM. you want to reapply heat to hair that was burned by your employees and add further damage. NO, I DONT TRUST YOU OR YOUR ESTABLISHMENT, and apologizes are not going to fix what happened. that's what happens when you get random people doing your hair and if your employees had a problem with 6:30 appt, it shouldn't be offered. Crappy service and traumatic, horrific experience doesn't equate to new service, or touch up and/or gratuity given. I want My money back, Candace not another service from pressedroots. I expect my 96.76 back to my card charged. read more