1. Press N' Curl Salon

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    San Dimas, CA

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    Press N' Curl Salon

    3.7 (3 reviews)
    ModerateHair Salons
    Closed • 9:00 am - 12:00 pm

    Services - Press N' Curl Salon

    Haircut

    Press N' Curl Salon Photos

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    9 years ago

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    11 years ago

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    I got a Groupon deal for the one highlight/bayalage, haircut and hydrating mask treatment. I…read morehonestly got it because it was a great deal and since I'm a SAHM, I try to be conscious on spending. Plus, it allow me to try a new salon. Rocco is amazing and awesome. He listened to me ramble on about my special needs kiddo and he was just wonderful to chat with. I told him to do whatever he thought would work with my hair. I don't do much with my it, just wash and air dry. Since I'm low maintenance, he did it to where it would be fine to get it done next year so I don't have to get it done as often. I absolutely love the way it came out!! It's so pretty! Even though it's a bit of a drive for me, I think it's absolutely worth it! I'll be coming back! :)

    Today was my second visit to this salon. I usually go once a month for a straightforward root…read moretouch-up. My first appointment with Alexandra went great. When I tried to book her again, she was unavailable, so the system assigned me to Nicole at the same $110 price. I arrived five minutes early. A different girl (who appeared to be a trainee) took me without introducing herself. The owner, Eric, only stopped by from time to time to tell her what to do next--he did not perform the service himself. She applied color to my roots but missed some areas. Eric suggested adding a toner to help blend, and I agreed. She then washed my hair poorly--barely touching my scalp and not fully rinsing the product or color. After the 8-minute toner, they started the blow-dry (Eric did one half, she did the other). They then had to rewash half my hair because color was still on my scalp. The final result was uneven: one half looked fine, but the half she did was frizzy and puffy at the roots. At checkout the cashier immediately charged the card they had on file from my last visit and sent me on my way--no discussion and no chance to tip. Later I received an email receipt for $250. They had changed the service from root touch-up to "full color" and listed Eric as the stylist who serviced me. This is incorrect: * The service I received was still a root touch-up, exactly like my first visit, with only a toner added. Even with the toner, the price should not have increased by $140. * Eric did not service me--he only gave occasional instructions to the trainee. * I booked a $110 root touch-up with a different stylist. * Their website and booking platform list no full-color service for $250. The actual prices are toner $75, root touch-up $110, and full color $157-$200. When I called to complain, the receptionist first said the owner claimed it was full color. I told her that was false and that I have the booking confirmation. She then said I needed more color because of thick hair. I pointed out it was the same hair I had last month for a root touch-up. She apologized but said there was nothing she could do. I have filed a dispute with my bank. I feel scammed and disrespected. They owe an apology for the low-quality service by a trainee, mishandling my booking, falsely listing the owner as my stylist, and overcharging me.

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