Professional work with a personable touch! I appreciate the ability to come on a weekend to take…read morecare of my issue. They arrived early and were very easy to deal with. I had a simple plumbing job done on my shower that was dripping water. Whereas another plumber had apparently "fixed" this and I paid a high price for it, this company took the time to diagnose the issue and do quality work. I will certainly call them again and I encourage those reading this to use their services.

Never showed up at my house. Husband and wife team. Requested an estimate for painting, made…read moreappointment for last Monday, 3/11/24. between 8am--11am. No show. Very inconvenient and will not choose this company again.

Recently we had Falcon renovate our main bathroom and a spare bedroom. They not only met but…read moreexceeded our expectations. Matt and his crew, Gary, Luke and Rich were a pleasure to work with. Matt provided excellent design suggestions that were incorporated into the final result and the attention to detail were far superior to any other contractors we have worked with. The crew at Falcon are next level craftsmen and the obvious choice for any renovation.

FR renovated a second-floor full bathroom for us and expanded a walk-in closet for the primary…read morebedroom. We interviewed four contractors for this job and selected FR because Matt both listened carefully to us and also offered his own good ideas. They gave us a detailed and competitive estimate and we liked the idea that both owners of FR, Matt and Rich, would be onsite and doing a good part of the work themselves. As it turned out, they were simply excellent to work with at every stage of the process. FR is apparently a sought-after group and we waited about 4 months for them to start our project. During that time, Lindsay responded to our questions in a timely and friendly manner with detailed emails about what we should be doing in advance (e.g., selecting the tile, vanity, light fixtures etc.) and suggestions about which companies to check out in the area. Matt and Rich have assembled a group of skilled craftsmen who each are personable, hardworking and diligent. They arrived punctually at 9 am each day, worked steadily throughout the demolition, wiring, plumbing, drywalling, tiling, carpentry, painting and finishing touches. In the process, they took great care to protect our hallway tile, stairway and wood floors, kept things as tidy as possible, and cleaned up at the end of each day. As a result, we were able to stay in our house during the entire project. They completed the job in just over two weeks and it was impressive to watch how they coordinated the many different steps with a crew of 7. Matt oversaw the project, and also handled the plumbing, wiring, tiling, and more. He is particularly skilled at setting tile and did an artful job matching tile patterns on the floor and the tub surround. Rich built shelves in the bathroom and walk-in closet and they turned out beautifully with functional design and excellent craftsmanship. The team members were all easy to interact with and each showed great attention to detail and pride in their work. We've done a lot of house renovations (including 4 previous bathrooms) and it's clear to us that Falcon Renovations are at the top of their game. They do quality work, are as unintrusive as possible, listen carefully to your ideas and yet also have great suggestions, work well as a team and with other contractors, and clearly care about the quality of their work. We highly recommend them and plan to work with them again in the future on other projects.

I found these guys through a friend referral. Pete and Danny did a fabulous job painting my…read moretwo-story foyer, hallway, bedroom, doors and trim. They arrived on time for the estimate and job, and actually finished the job early. The job was completed very close to the estimated amount. I would not hesitate to use them again or refer them to others. I am very pleased!

Precisely the reclaimed weathered barnboard I was hoping to get for our project. Communication was…read moregreat and service at the yard was top notch.

A low quality product, a dishonest salesman and poor customer service are what we experienced from…read morePioneer Millworks. Edited: Someone (gee, I wonder who) complained about this review and Yelp asked me to remove the link to my blog that gives the details. It should be noted that the first review here, by "Bill B", was originally posted by a "Ross". Ross is the name of our salesman, coincidentally, and the name was changed to "Bill B" after I posted this review. Our experience with Pioneer Millworks went from bad to unworkable. While we were looking for a reclaimed wood source, they provided our contractor, Schuchart/Dow, with a sample of their reclaimed wood that everyone liked. The interior designers, NB Design Group, especially liked it for its regularity across all the pieces of wood, i.e., it wasn't just a hodge-podge of wood thrown together. Little did they know the sample had no relation to reality. Our contractor and interior designers know what they're doing. Schuchart/Dow is a respected contractor who does high-end homes and has won awards for their work. NB Design Group is a respected interior design firm who also does high-end homes and has won awards -- in fact, they are who a certain extremely wealthy Seattleite uses for interior design. These are two companies with experience and knowledge about quality. We originally planned to use the wood for wall cabinetry and for two doors. We decided to not use the wood for the doors, so we cancelled that part of the order. That was the beginning of problems with Pioneer Millworks, as their salesman threatened us with a stiff fee to cancel the order (that hadn't even shipped yet). That seemed to get resolved okay, but I've lived long enough to know that when a company starts off like that, making threats, no less, it only gets worse. This is no exception. The wood was finally delivered to our contractor. Mark, Schuchart/Dow superintendent on our project, saw it and told us that we'd better have a look at it because it didn't look like the sample. They took photos of it and, yes, a lot of it was not representative of the sample -- it looked like a hodge-podge of wood thrown together. We asked Jim Dow, Schuchart/Dow's founder and principal, what he thought of it. He said: I looked at it and it sucks......bad I instructed Katie to track down some new samples We asked our interior designers what they thought, and they said: We agree and think it doesn't look good. The photos look much more random in texture and color compared to the sample. If it were just me and Gay, two inexperienced people, we'd assume that we just don't know enough to know that's how reclaimed wood comes. But Schuchart/Dow and NB Design Group have decades of experience. They didn't like it at all. So I called Pioneer Millworks and talked to their General Manager, Martin Brett, on the phone. He insisted that we don't understand what reclaimed wood is and that we just need to find someone who can finish the wood and it'll look just like the sample -- a sample he hadn't yet seen. I asked if I could send him photos of the sample and the wood to see if he still thinks the sample is representative of the wood we received. He agreed. I sent him these photos (the first is the sample, the second is the wood we received): [Photos are on my blog entry] Anyone can see that several of the pieces look like they were taken from a Home Depot and thrown in the mix. Only half of them have the rustic saw-cuts in them. Yet 4 of the 5 pieces in the sample have them. Martin Brett couldn't see that. He thinks it's just a question of color. [More info removed to be within Yelp's text length limit] I've re-posted as much of it here as Yelp allows. You can read the full post on my blog, which cannot be linked to to from Yelp because it violates their Terms of Service -- they claim it is "promotional". And they threaten not to delete the link, but to delete the ENTIRE review! So you have to go to my profile, find the link to my personal site and then go search my blog to find the post. All so Yelp can disallow a link in a review. Yelp doesn't understand how the web works. They also allow the 3rd review here, one that is obviously a shill for the company, to post a link to the company's site and that somehow doesn't violate the Terms of Service even though it can't be considered anything but "promotional". I guess you can provide promotional links on positive reviews but not on negative reviews. Yelp doesn't understand who their customer is.

Robert and his people refinished several rooms of red oak hardwood flooring in our house back in…read more2013. Many sections had been stained by pets and plants over the years when it had been covered by carpet. I don't believe that the floors had been refinished since the house was built in the 1960s. They did a great job refinishing the floors and replacing the stained slats while matching the color and randomness of the wood. He kept his schedule, informed us of the options beforehand, and when problems arose (like old boards that didn't look bad until after the sealer was applied), he just made sure that they were fixed. We had gotten several estimates and his was the most reasonable. So this year when we decided to install new matching hardwood in a room that didn't have hardwood, we called him and he came within a couple days to give us an estimate. We didn't bother getting other estimates, we just had him put us on his schedule. He and his crew came and installed the floor and finished it, and made it all fit with the preexisting flooring. Some defects did show up in a couple slats and he just came back and fixed them without any trouble. He made it all look right. We had him come back a couple months later after we had picked out some tile for the hearth extension and he installed the tile as well. We had an entirely positive experience with Rob Petit and his team, and I am happy to recommend them.

Robert and his team just finished refinishing, replacing bad boards and fixing squeaky floors that…read more2 other companies said they could not fix. The floors came out way beyond our expectations, removed 90% of the squeaky flooring! His team was professional, courteous and very personable. We will have Robert do our second floor soon, and have recommended them to friends and family.

We are left feeling taken advantage of, shocked by false accusations, and want to warn others about…read morehow Jeff Bean treated us. I'm appalled by the way he rudely treats customers and gets away with poor workmanship. He did not honor our contract and is refusing to not only finish the contracted project, but to refund half our deposit that was to go towards it. He dragged this out over a year and left us in dismay. I would NOT recommend hiring him. Per our contract in 2021 he did 2 out of the 3 jobs he was hired for. We paid a deposit that was to be split between the 2 main jobs. He completed the first main job with poor workmanship, but did not return for the second main job. Despite numerous patient and polite attempts to reach him since then, he failed to respond. Finally he responded, calling us a difficult customer and that he refuses to do the work to fulfill the contract. Furthermore he threatened a restraining order if we continued to try to contact his business. After now reading other reviews, he has done this to others and will continue to do so. Please beware.

Contracted with Jeff to have the outside house trim painted, new shutters rehung, and inside…read morestairway wall paper removed and the stairway painted. We are VERY satisfied with his groups performance. His quote was detailed and competitive with two other quotes. He said the work would take a full week and was completed on time and on budget. The workers were professional and polite. The owner, Jeff, was on site during the whole job! In my experience, having the actual owner of the company present and actually doing much of the detail work, is highly unusual. Jeff takes pride in his work and that shows! I would strongly recommend Word of Mouth painting to anyone who needs a quality as well as honest painter. DTK Penfield ,NY

very difficult windows to clean. Josh did a great job for a very very great price!! And he fixed…read moreine of my screens.

Very good job on my carpets and got out stains that no one else could-secret technique! Would…read moredefinitely recommend.