AVOID AVOID AVOID
Especially if you have a home warranty! They will come out, "diagnose" an issue, tell you what parts are needed and then say they will be dealing with the home warranty company; mind you they have been out to my home for the same issue going back several years. They simply won't fix the cause of the leak. That is the extent of the service.
I have a leaking AC handler that is leaking into my kitchen and they came out on 10/05/21, spent all of 20 minutes telling me I needed new coils. A week later, I called and was told Cinch had cancelled the claim. Cinch said they had not and were trying to locate the parts. I conferenced Randy from Premium and he provided the information on the parts needed. That night, Randy requested the claim be reassigned without telling me.
The following day on 10/14, I received a text advising me Sears was scheduled for the following week. I called Premium and left an unanswered message. I called Premium today and Chris, the owner, blamed Cinch and said they often lie to their customers. When I called Cinch back, they informed me Randy requested the change and when confronted, Chris said he did not want to do the service.
This company is unprofessional, dishonest, and fail at communication. Avoid at all cost. read more