Let me start by saying this is not our first time installing a pool. We built one in 2018, so we have a good understanding of what a normal timeline and process should look like.
Our inground liner pool construction started the first week of September 2026, and the pool is still not finished.
Communication has been poor since day one. Responses to questions about timelines, issues, or updates have been extremely delayed. During the build, the wrong lights and stairs were ordered. The replacement lights still have not arrived, and we ended up accepting the wrong color stairs simply because we didn't want to wait any longer.
Shortly after the pool was filled the first time, the wall caved in at four different areas. It took weeks of back-and-forth with Justin (contractor), John (sales rep), and the owner before someone came out to address it, and initially they insisted the issue was not their fault.
After that, four leaks were discovered in the liner. Again, it took weeks of communication before someone came out to "fix" them. Now that the pump has finally been turned on, we can clearly see the pool is still leaking, which indicates the problem is not just the liner but possibly the plumbing or pump as well.
We are now waiting--again--for the leak technician to come back later this week.
Considering how long this project has been dragging on, this installation and its issues should be treated as a top priority. Instead, it has felt like an afterthought while other projects move ahead.
We haven't even mentioned the shoddy concrete work. At this point we will likely just live with it as it is, but the quality of the work is disappointing.
At this point we truly regret choosing this company and cannot recommend them based on our experience. No stars! read more