Let me start by saying this is not our first time installing a pool. We built one in 2018, so we…read morehave a good understanding of what a normal timeline and process should look like. Our inground liner pool construction started the first week of September 2026, and the pool is still not finished. Communication has been poor since day one. Responses to questions about timelines, issues, or updates have been extremely delayed. During the build, the wrong lights and stairs were ordered. The replacement lights still have not arrived, and we ended up accepting the wrong color stairs simply because we didn't want to wait any longer. Shortly after the pool was filled the first time, the wall caved in at four different areas. It took weeks of back-and-forth with Justin (contractor), John (sales rep), and the owner before someone came out to address it, and initially they insisted the issue was not their fault. After that, four leaks were discovered in the liner. Again, it took weeks of communication before someone came out to "fix" them. Now that the pump has finally been turned on, we can clearly see the pool is still leaking, which indicates the problem is not just the liner but possibly the plumbing or pump as well. We are now waiting--again--for the leak technician to come back later this week. Considering how long this project has been dragging on, this installation and its issues should be treated as a top priority. Instead, it has felt like an afterthought while other projects move ahead. We haven't even mentioned the shoddy concrete work. At this point we will likely just live with it as it is, but the quality of the work is disappointing. At this point we truly regret choosing this company and cannot recommend them based on our experience. No stars!

We have a backyard pool under construction with Jack and Justin heading up the team. They are…read moreresponsive and "hands on " builder. Their subs are hard working and skilled . While they have several pools under construction including two in our Sommerville neighborhood they make you feel like you are the only one! Can't wait to see the finished product.

I've worked for a few pool companies on Hilton head and Bill Rihn is by far the most (and only)…read morehonest boss I've seen there. Every company has a guy that doesnt quite do the best job but at least bill will make it right if that happens.

I previously reviewed their terrible service but have to add that they tried to cheat us, too --…read morethey kept sending us bills that charged for weekly service even though they just didn't show up. Finally we fired them. A couple of weeks after that, they sent us another bill!!!! They can't expect to get paid when they don't provide the service.

What an amazing company…read more Let me explain my experience before Year Round and what led me to Year Round Pools - I arrived to my house, unannounced after rental season, and found my pool water cloudy, sand on the bottom and a leaky filter cap which the service guy ignored. I immediately called my previous pool company and they told me the water was not cloudy (it was me), a dirty bottom is normal and they tried to fix the cap with silicone and if that didn't work we might need a new filter. It didn't work and it would take 4 days to come back out to check it again. I immediately called Year Round Pools. They said somebody would come out, and would try next day but couldn't guarantee it as it was late in the day. Well, first thing the next morning, John came out and replaced a simple O ring that fixed the problem. He was efficient, helpful and took the time to explain and answer all our questions. That was it for me. I called Year Round back and asked for estimate for services. They came out the very next day, sent a quote and we signed up. That very day, they came out to test the water and lo and behold, it was cloudy because the previous company did not maintain the right chemicals (so I'm not crazy Ray). Mind you, I didn't mention the cloudy water to Year Round because my previous pool guy told me I didn't know what I was talking about. When Year Round got back to us, same day, with the issue, a quick Google search confirmed the issues they identified do indeed create cloudy water. So now it was confirmed. Now Year Round is fixing it. Their communication, customer service and expertise is exactly what I was looking for. I now have the confidence, whether I'm here or not, that I have professionals taking care of the pool proactively, efficiently and to the highest standards. I can't tell you the peace of mind it provides owners who are not always here. From maintenance, to service to customer service, I highly recommend Year Round Pools.

Our neighbor, long time Year Round Pool customer recommended we call. We are new customers with…read moreolder spa pool for Year Round Pool. We needed a pool filter pump service and Year Round hit a home run. From the initial phone call requesting service, to the on-site inspection, subsequent estimate, and completion of the replacement pool filter pump - we are totally satisfied. Professional, friendly, efficient, and fair priced describe Year Round Pool customer experience. We are so satisfied with the quick pool filter pump replacement we have solicited a pool renovation estimate from Year Round Pool also. We look forward to working with this local pool company.

Travis has been servicing my pool for several years now and all of my experiences with him and his…read morestaff have been excellent. He has replaced broken parts, added a pool heater and helped with opening and closing to insure a successful season. Honest, Professional and Responsive are words that come to mind to describe his approach.

I can't believe that I am the first to review as I had seen great reviews on the website. The…read moreweather this year was back and forth so it made opening our pool difficult especially as leaves and pollen are always falling in. However, Travis made the process quick and easy cleaning up the pool within 24 hours. It was definitely worth the call.

We interviewed for pool companies and decided to work with West Bay. It was a great decision! Our…read morepool and decking came out great. The communication with my wife and I was excellent. There are many steps in building a pool and involve several vendors to coordinate. Jonathan made all of this very easy for us and reminded us promptly when to have things done. When comparing to other pool companies and friends that have built one, our experience was a lot better!

Jonathon was a pleasure to work with as he provided terrific ideas and honest feedback to our…read morethoughts. The overall experience was terrific from interview to design /selections to construction, finishing and educating us on the pool's functionality. Jonathon also provided us with great references for supporting functions. We are thrilled with how the pool turned out and would highly recommend West Bay Pools!

Do not waste your money calling any other company for leak detection and pool repair. This guy is…read morethe real deal!

STAY AWAY! Johnny Edwards does NOT stand behind his warranty. He build my pool two years ago and…read morefixed one issue 1 year later. However, another year passed by and another issue cropped up. So much for the five year warranty.

These folks are fantastic!! We had a leak in our roof that another roofing company couldn't fix…read morewith their first fix, and we received a big quote to start tearing off part of the house to get to it. Mr. Sapp and Professional Roofing Solutions came out, and immediately discovered that the leak was NOT coming from the place we were told, but rather from the very top of the house. Took him about 5 minutes to figure this out after seeing standing water under the singles about three feet in from the end of the roof. Paid HALF of what I was getting ready to pay to the other folks, and this fix came with a 5 year guarantee that if that same leak comes back at all, the next fix to repair it is FREE!!! I can't say enough about how quick they got back to me, how they let me know if they were going to be delayed at all, and, ultimately, how quickly and professionally they got the job done! Never did I have a moment's issue in getting in touch with them. I would recommend them to anyone needing a leak fixed OR a whole new roof. Haven't had a ton of rain yet to test out the fix, but we did have a basic storm last night and not a drop appeared so far!! Very great company, and solid, dependable people!!

had them install screen room around pool. excellent work, great crew. put up entire enclosure in 4…read moredays.

I was referred here by a plumbing shop. They came to my house, took measurements, and said they…read morewould give me a price the following week. I called back a couple weeks later, and then a couple more times and gave up. It's been over five months and nothing. Don't waste your time with these people.