I had a great experience with Jacob at Beachside Pools. I called about a pool light that wasn't…read moreworking, and several other pool companies told me the entire fixture would need to be replaced. Jacob came out the same day, took a look, and simply replaced the bulb instead of trying to sell me something I didn't need. That simple fix saved me a lot of money, and I really appreciated the honesty. It's refreshing to find a contractor who gives a straightforward opinion instead of immediately upselling the most expensive option. Jacob was professional, knowledgeable, and clearly takes pride in doing the job right. If you're looking for a pool company that's responsive, honest, and actually puts the customer first, I highly recommend Beachside Pools.

We have stopped in often over the years looking at hot tubs, and this was finally the year…read more Fantastic customer service leading up to and including the sale, fantastic delivery & installation and we needed a service call within days and once again a fantastic experience. Highly recommend purchasing your (Bull Frog) hot tubs from Pride Pools, Spas & Leisure

I made a complaint about my service because i was told my pool was working by their service tech. I…read morestopped him before he was leaving and expressed it's not working. I found out the issue myself. I was reimburse. They have free water pool testing to the open public. This is so petty today I was not able to have my pool water tested because the service lady said no service of any kind to me. They just lost money again because I would have had to buy chemicals from them for the free test. They do not know what their doing as far as fixing pool issue. Big service lady thinks she knows everything. Hateful, you tell her she's wrong. Oh, well that's their company loss.

I love my pool from Architectural Pools. I bought a beach house in Tybee Island last year & knew…read morenothing about in- ground pools. Demetre was very patient with me & took over the back yard getting permits, staking out the location of the pool. From beginning to end it was a wonderful experience. He came out this year after the hurricane to check on it & put in a heater. I love it so much I will use it year round. The salt level was too high & my pool cleaning people did not adjust it. So I'm glad Demetre came out. I now consider him a friend.

Worst customer service experience I've ever had from any company. After getting an estimate done,…read morewas told to call back ASAP to get my name on the list for next year. After calling for 4 days, they finally got back with me. They picked up my deposit, and never sent me a contract. They even cashed the deposit the day after picking it up. After calling 7 more times to get my contract, or an update, I was finally contacted by the Project Manager. Never should have come to that. Then the person I was supposed to be dealing with calls later that day and acted like she was shocked no one sent a contract. Even drove 20 miles to their "location" (from their website), and it wasn't there. Be very cautious about using this company. I wouldn't recommend it. One of the 5-star reviews on Google have pictures from the manufacturer's website (not their pool as claimed), and two other 5-star reviews on Google, I know for a fact, are from employees.

We interviewed for pool companies and decided to work with West Bay. It was a great decision! Our…read morepool and decking came out great. The communication with my wife and I was excellent. There are many steps in building a pool and involve several vendors to coordinate. Jonathan made all of this very easy for us and reminded us promptly when to have things done. When comparing to other pool companies and friends that have built one, our experience was a lot better!

Jonathon was a pleasure to work with as he provided terrific ideas and honest feedback to our…read morethoughts. The overall experience was terrific from interview to design /selections to construction, finishing and educating us on the pool's functionality. Jonathon also provided us with great references for supporting functions. We are thrilled with how the pool turned out and would highly recommend West Bay Pools!

Let me start by saying this is not our first time installing a pool. We built one in 2018, so we…read morehave a good understanding of what a normal timeline and process should look like. Our inground liner pool construction started the first week of September 2026, and the pool is still not finished. Communication has been poor since day one. Responses to questions about timelines, issues, or updates have been extremely delayed. During the build, the wrong lights and stairs were ordered. The replacement lights still have not arrived, and we ended up accepting the wrong color stairs simply because we didn't want to wait any longer. Shortly after the pool was filled the first time, the wall caved in at four different areas. It took weeks of back-and-forth with Justin (contractor), John (sales rep), and the owner before someone came out to address it, and initially they insisted the issue was not their fault. After that, four leaks were discovered in the liner. Again, it took weeks of communication before someone came out to "fix" them. Now that the pump has finally been turned on, we can clearly see the pool is still leaking, which indicates the problem is not just the liner but possibly the plumbing or pump as well. We are now waiting--again--for the leak technician to come back later this week. Considering how long this project has been dragging on, this installation and its issues should be treated as a top priority. Instead, it has felt like an afterthought while other projects move ahead. We haven't even mentioned the shoddy concrete work. At this point we will likely just live with it as it is, but the quality of the work is disappointing. At this point we truly regret choosing this company and cannot recommend them based on our experience. No stars!

We have a backyard pool under construction with Jack and Justin heading up the team. They are…read moreresponsive and "hands on " builder. Their subs are hard working and skilled . While they have several pools under construction including two in our Sommerville neighborhood they make you feel like you are the only one! Can't wait to see the finished product.

This place has first of all, wonderful customer service. The gals working here are very great if…read moreyou have any questions. They usually don't greet you upon arrival, I don't know if this is normal or not just my experience and they don't bombard you which is amazing when you're trying to shop I believe. They have selection for dayssssss which is so incredible! I love coming here to see my wish list of items. If you're in need of tile no matter where it needs to go in your house and regardless if you are ready to buy or ever want to buy from here definitely give this place a try. It will give you ideas you didn't even know you wanted.

If you are looking for help in tile selection and some design, this place is great. They know…read moretheir products and can certainly help you stay within a budget if you have one. Here's the warning though - Unless a product is "in stock" in their warehouse, IT IS NOT RETURNABLE. Their quotes are not always clear on what is/is not returnable so be sure to ask. Special order tile is never returnable, and although the rep will tell you how much mortar and grout to order, if you have any extra unopened bags, those are not returnable. In short, do not order the other supplies you need for your tile project from them (mortar, grout, schluter, wall insets, etc), get those at Lowes, Home Depot or Floor & Decor.

We were cautious buyers and shopped around extensively. Jim (and Sandy) were by far the most…read moreknowledgeable and responsive to our (too many) questions. The only thing they didn't do was pressure us in any way Wrote down stuff for us - others wouldn't commit in writing. Installation was watching a well- organized pair of dancers 'come toward me 2 inches', 'a foot to the right on your end.' Rarely have I seen people communicate that well. The impression was professionalism and organization. Jim showed up when he said he would. He communicated clearly and often. He builds his business by word of mouth so here's my endorsement. If you don't check out his showroom and talk to them, you are doing yourself a disservice.

5 days ago I had my spa delivered. dealing with the owner was great. He was knowledgeable and…read morelistened to what was important to my wife and I. we got the spa that was perfect for us at a much better price than anywhere else. no one was even close on price. We love the spa and would highly recommend.

Came and did a great job. Really improved the house exterior as we were selling it…read more He even gave me some insight to other issues I needed to address

We had Adriel wash our screened -in lanai. He and his assistant did a great job. Thorough…read morecleaning. The pavers look great. The screens and the frame of the lanai are clean. Yay, no more residual yellow from pine pollen.