What a JOKE! Now I'm rating your Customer Service Team and Resolution Liaison which Leslie's left their phone number a 1. If I could, I would have made it a zero. See below.
Your Customer Service Team didn't do one thing except put me on hold twice and keep me waiting for over 15 minutes. Do you have a transcript of the Call? The person I talked to said, "Thank You For That", over 20 times and did absolutely nothing to resolve the issue. I spent $167.92 on May 12th. One of the products I purchased was defective and clogged my Skimmer and Filters twice. The first time I used the product as instructed, I went back to the Leslie's Pool Store and complained about the product and your employee made me feel like I did something wrong, was rude and talked down to me. I brought the product back home and let my professional pool company try the chemical (INSTANT POOL WATER CONDITIONER - Product # 18831) and the same thing happened. It's not me, it's the product. My next negative review will be about Leslie's Customer Service and Complaint Resolution Liaison. From Your Store in Savannah, GA, #456, Ticket XXXXXX I spent a total of $167.92, Initially when I returned to the store, I was only going to ask for a RETURN or EXCHANGE. Now I am asking for the entire charge refunded due the defective product, rude customer service at your store, all the time I have spent on the phone and emailing. I need someone from your corporate office to reach out to me if you cannot do anything. read more