Amazing service from start to finish! I needed to have my wedding ring resized smaller for my…read more10-year wedding anniversary, and The Palace Jewelry & Loan made the entire process so easy. From my initial phone call, they gave me the price upfront no hidden fees and clearly explained how long it would take which was incredibly quick compared to everywhere else I had contacted. The staff are friendly, professional, and efficient, and my ring was finished the same day and looks absolutely incredible! They also have parking available behind the store, which is a huge plus since they're downtown. I'm so glad I found them. The Palace Jewelry & Loan is officially my new go-to for all future jewelry repairs! Highly recommend!

I took my antique wedding set to palace to be repaired. I also had a silver chain that needed a…read moreclasp. The repair was done quickly. I picked them up today. The rings look amazing! So does the chain. Nice and clean and shiny. The ring repair was expensive, 500.00, just to repair where they had been cut off the previous owner. But palace does good work. So im very happy with palace today.

Had a few things we needed to part with. The place was really neat and well organizrd…read more The staff we very nice and helpful.. had a nice selection of tools and electronics. Prices from what I could see were very reasonable. Would recommend them definitely.

I loaned some 12" kicker subwoofers and the box was in perfect condition. No tears, no holes,…read morenothing. Soon as I getting them out, one of the employees drops my speaker cause it was too heavy for her on the counter. Now I have a big hole on my speaker, I'm missing a screw from my speaker, and the material is starting to come off the box. Worst customer service ever! No one says welcome when you walk in either. One employee (young kid) even tried to open up his speaker by unscrewing the screws and then pushing his hand down on the speaker.

This store is one of the best I've seen, always friendly clean and great customer service and…read moreselection. Thank you Teri, Greg, Jeramy, Stacy and Tracey. We will see you again soon.

Service was professional and the Salesperson led through me through the process and procedures just…read morelike I would have scripted it when I was writing my process and procedures for the Bank I retired from. They have a good selection of jewelry and lots of tools and work equipment. Interestingly enough they have a large selection of shoes, of the collectible kind. Reminds me of Chumley and his liking of such. Wonder how the Pawn gang is doing these days, got to get there one day to check out, in person, my favorite show to watch when I'm bored. The Loan Value received was as the market will bear, as usual.

Needed Some silver coins for my son's Army commissioning ceremony. Sent a message when we landed…read moreand he got back to me right away even though they were closed. Great shop with tons of selection. Highly recommend it!

My mother recently passed and I had acquired several watches, most of which were passed down from…read moreher mom so taking them to the right place was important. A friend of mine referred me to Valley Pawn to have my new watches repaired and revived. I left my watches with Matt, I believe he is the owner. He spoke clock and watch jibberish and that's when I knew I could trust him. It didn't take long for Matt to have my watches revived, new batteries some polishing, whatever else they needed. Over all I am very grateful for the careful time Matt took on my moms watches and I had just enough time to check out the vacuums while I waited. I recommend Valley Pawn fully 100.

I've lived in Lake Tahoe 45 years. I've always found them to be helpful and never pushy whether you…read moreneed help or you're just browsing. They have been more than kind. Always let you know that they're there to help. I thank you all for your service and many years in town.

I pawned a diamond ring my husband bought at Costco ~ meaning VVs1 or VVS2. 2 months after I…read morepicked it up, I was told it was "barely a diamond". I understand the owner had cancer. But why do people pawn things? They're in hardship too. There were times it was hard to make the interest payments! What recourse do I have now? None!

Metro Pawn on Oddie Blvd was clean, they had a wide selection of goods and the staff mainly the…read morewomen were kind and friendly. However, I had to pawn my wedding ring. My ex-husband had had it custom made of tiny hearts in white gold with a small emerald. I didn't get a ring until our 20th anniversary! 6 years later the marriage was over, but the ring was special. The lady was very kind and reassuring as I cried... she gave me a good deal. I understood that I would get notice when the loan was due, but never did and I lost the ring. My heart was broken to pawn the ring, but to lose it altogether was DEVASTATING. I have done business with them since, but I keep a close eye on the redemption date!

I bought some tools and they were very friendly and very cheap!…read more It seems like they have more tools than anything else but they have a decent selection every store is a little bit different

Wow, what can I say.... I had an amazing experience at Carson Jewlery & loan with my Fiancé. The…read moreshop is nestled in a great spot in down town carson. Regular hours, beautiful jewelry, and caring customer service. Farah & Crystal are some of the most professional jewelry sales persons i have ever met. Incredibly knowledgeable about metals, care, and symbolism. Farah stole the show with her kindness and down to earth aura. Anyways, we bought two rings for our wedding that are absolutely stunning. Farah even polished my silver ring and made it look brand new. I can't stop looking at it. I will be returning in the future to look at gifts and all the other fun odds and ends this cute shop has. Not sharing photos for shop security purposes. Overall, great experience: 11/10 Much love for Farah and Crystal, From Nathan and Casey in south lake tahoe!!!!

Great service from Jamie, thanks for your outstanding service and support for my out of state…read morebusiness. Some great deals here the website is pretty nice to search Many thanks. Cheyenne Noda Sr

In town visiting my son for a week. Sitting around, with the number of pawn shops in the area,…read morewanted to check out some for a special need. I have cancer, my chemo makes my fingernails break with minimal pressure. Extremely painful, wanted a small pocket knife that would be easy to open/close. The staff was extremely helpful and pointed me to a very good reliable knife, though a bit larger than I wanted but felt good for what I needed it for. I have several great knives and only buy US made ones, but I have a hard time opening. Perfect fit, very nice attractive store, well stocked. Great parking and easy to find. Thanks

Have done business with Capital City Loans in the past twice and have been satisfied with their…read moreprofessionalism and service. Today I took canteen of fines French Silver to sell or pawn. The Hispanic woman that waited on me was an insult to work with. She was argumentative about every sentence including who the owner of the store is. She was totally uninformed and inexperienced and treated me as if I was stupid and beneath her. What happened to the knowledgeable and polite crew that was there 3 years ago? This woman has no business working with the public. I do want to thank the man that helped load my truck. He was very nice.

This is an awesome place to buy everything one needs here. With our annual hotsprings getaway we…read morefound this place to buy my daughter second laptop for her school use. Crazy as it sounds we don't believe in bringing home laptop outside the home for germs regulation and management..lol So Mike and Jie gave us an awesome deal for a used Apple MacBook Pro Thanks a million guysyou guys make my boss(daughter) very happy and we will be back again next time we are in Reno areas...

I purchased an engagement ring at this location that was listed at $649.00. It was natural orange…read moresapphire and white gold with diamonds. Albeit it was a beautiful ring, I was told how rare the stone was and how "I don't know if I can go as low as 475.00, but I'll talk to the manager." I walked out with the ring at $475 thinking I got an okay deal. Needless to say, things did not work out between myself and my bride to be. I came back into the location and explained the story. I knew I wouldn't get what I paid for it, but would have been happy with half of what I paid. They flat-out refused to make an offer and suggested I sell it online. Fishy. I took the ring into a local jeweler to have it appraised before listing it on eBay. Total appraisal value was 98.00. Ninety eight friggin' dollars. No wonder he wouldn't buy it back. Do your research, people. These guys will nail you to a wall, if given half a chance. Shady.

Great customer service! Brandi and Glenda are awesome. They have the best selection in townread more

i received excellent customer service from Jake. He was helpful, knowledgeable, and kinda…read more I would recommend Metro Pawn to all of my friends looking to pawn or sell jewelry.