I purchased a used 2024 Audi A6 from Honda of Harvey in May 2026, and what should have been an…read moreexciting purchase turned into one of the most disappointing vehicle-buying experiences I have ever had.
Before purchasing the Audi, I specifically questioned the salesperson about why the vehicle appeared to have moved around so much in such a short period of time. I was told there was no explanation. Honda of Harvey provided me with an Experian AutoCheck report stating "No Accidents or Damage Reported." I relied on the information provided to me when I made the decision to purchase the vehicle.
The problems started almost immediately. The Audi had to go back to Honda for repairs shortly after the purchase, which was frustrating enough.
But the real surprise came a few months later.
I took the Audi to Lexus for an appraisal, and Lexus pulled a CARFAX report. That was when I learned that the vehicle had damage reported in October 2024 and an accident reported in November 2025, both before Honda sold the vehicle to me.
Think about that for a moment. I specifically questioned the history of the vehicle before buying it. I was provided an AutoCheck showing no accidents or damage. Then I learned about the reported damage and accident history from another dealership while trying to have the vehicle appraised.
I contacted Honda of Harvey, provided the documentation, and gave them an opportunity to make the situation right. Their explanation was that they relied on AutoCheck and auction disclosures and that neither showed the accident history.
I asked Honda to simply accept the vehicle back and unwind the transaction. They refused.
Their final position to me was: "We stand by the sale."
At that point, I actually began the process of pursuing the matter legally. I gathered the documentation, preserved the correspondence, sought professional guidance, and began preparing to take the matter further.
Then I made a different decision.
I realized that I am blessed enough that I did not have to spend the next several months fighting with a car dealership over a vehicle I no longer wanted. I could simply go buy another car.
So that's exactly what I did.
I got out of the Audi and purchased a brand-new vehicle from another dealership, and the difference between the two experiences could not have been greater. I was treated professionally, communication was excellent, the transaction was transparent, and I left actually feeling good about purchasing a vehicle.
Sometimes protecting your peace is worth more than proving a point.
That does not, however, mean I am going to remain silent about my experience.
Honda of Harvey had multiple opportunities to turn an extremely disappointing situation into a positive customer-service experience. They chose not to. They told me they "stand by the sale," and that's certainly their right.
As a consumer, it's also my right to share exactly what happened.
If you are considering purchasing a used vehicle here, pull your own CARFAX AND AutoCheck before you sign anything. Do not assume that because a dealership hands you a clean vehicle-history report that another reporting service will show the same information. Ask questions, get answers in writing, and save every document.
I learned that lesson the expensive way.
Honda of Harvey can continue to "stand by the sale."
I'm blessed enough to have moved on from both the sale and the car.
